Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Education

Udemy - Udemy.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Education.

Important information

Complaints

Customer Complaints Summary

  • 165 total complaints in the last 3 years.
  • 81 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/15/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a course which was not as advertised. I requested a refund that was approved; however, i have not received it.

    Business Response

    Date: 02/16/2024

    Hello,

    After receiving your Better Business Bureau (BBB) complaint on February 15 ****, we have reviewed your refund request. You can further check the status of this issue through Ticket #ticket 8723897.

    Since we investigated the matter thoroughly and have issued a refund for the course, Udemy considers that this issue was properly resolved.

    Thank you for notifying us of this matter!

    Udemy Support Team

  • Initial Complaint

    Date:01/24/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi there, I am from India, a student.Last morning I bought a course from Udemy a NextJS 14 course, for which I have been saving for a month and finally decided to take it yesterday.I started the transaction from my Udemy app, in ***** they give us an option to pay via UPI, I chose that, I paid through UPI, payment got successful from my end, I have attached the transaction screenshot with UPI reference number for the transaction. Later the app completed it's wait time 4-5 mins and said transaction failed. I have tried looking website couldn't find any email or contact details where I can complain/query my problem.I am a student sir, and I cannot take up such loses. Please if possible try to get my query resolved ASAP. Would be a great help indeed.And, dear udemy, you're such a huge buisness and big player in ******* atleast have help and support team to listen to queries of your customer.Looking forward to some solution.Thanks and Best Regards.*************************.

    Business Response

    Date: 02/06/2024

    Hello,

    After receiving your Better Business Bureau (BBB) complaint on date, we have investigated your request and can confirm that the charge you are seeing was placed as an authorization hold by your bank. This means that you were not actually charged by Udemy, and you should have either received a refund already or can expect a refund to come. You can further check the status of this issue through Ticket #*******.

    Since we investigated the matter thoroughly and have reached out with further details about your authorization hold, Udemy considers that this issue was properly resolved.

    Thank you for notifying us of this matter!

    Udemy Support Team

  • Initial Complaint

    Date:01/23/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear Better Business Bureau,On January 11, ****, I completed the purchase of eleven products from Udemy using the debit card of the Empirical Research and ********************* (ERFI), where I am engaged as a lead researcher. For my purchases, I used my email account ************************ The card, issued under the name of our CEO, *****************************, based in **********, was used with the intent of acquiring online resources essential for my research work (*********************). Confirmation of these transactions was duly received from Udemy.However, shortly after these successful transactions, my account with ********************** was unexpectedly suspended, denying me access to the resources for which payment had already been made. In response to our inquiries, Udemy requested bank statements to verify the transactions. ****************** personally reached out to Udemy, confirming the legitimacy of the transactions and providing details of our organization's registration, yet our efforts to resolve this matter have been met with silence. Despite multiple attempts to engage with Udemy, including requests for the names of the managers handling our case, we have received no substantive response, nor an explanation for the suspension of our account. As a research organization that routinely funds educational and research activities globally, such disruptions not only impede our work but also raise concerns about the reliability and customer service of **********************. This complaint is being filed due to Udemy's lack of response and failure to address the unwarranted suspension of access to services we have duly paid for.The impact of their actions and decisions has led to considerable delays in my project, resulting in increased operational costs and a higher expense for services on my part. I am a full professor at the ******************* and conduct research for erf.institute. Sincerely,*********************** The Empirical Research and ********************* (ERFI)

    Business Response

    Date: 01/25/2024

    Hello,

    After receiving your Better Business Bureau (BBB) complaint on 1/23/2024, we have reviewed your case. You can further check the status of this issue through Ticket #*******.

    Since we investigated the matter thoroughly and escalated to the necessary team to assist further in your disabled account case, ********************** considers that this issue was properly resolved.

    Thank you for notifying us of this matter!

    Udemy Support Team

    Customer Answer

    Date: 01/30/2024

     
    Complaint: 21189230

    I am rejecting this response because: The refund is not arrived on my bank account. I have repurchased some of the services. 

    Udemy has been extremely unfair and very aggressive with their policies. They are ignorant and fully incapable in responding to customers' needs. Looking at the feedback they have received alone on your BBB page, I am sure that their staff handling customer services is one the most incapable service teams I have even experienced. 
    Once I have my money on my account, I will accept the resolution. 

    Sincerely,

    ***********************

    Business Response

    Date: 02/01/2024

    Hello,
    After receiving your Better Business Bureau (BBB) complaint follow up on 1/30/2024, we have reviewed your case again. You can further check the status of this issue through Ticket #*******.

    Since we investigated the matter thoroughly and provided you with the information needed to track the refund, Udemy considers that this issue was properly resolved.

    Thank you for notifying us of this matter!

    Udemy Support Team

  • Initial Complaint

    Date:01/15/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Multiple Transactions over the last 18 months. I can no longer log into my account, nor can I reset my account password. I only get an error on the website. The mobile app allows me to attempt to send a link to reset but the email never comes in even with all the udemy emails allowed. I have no way to access the material I purchased on Udemy.

    Business Response

    Date: 01/22/2024

    Hello,


    After receiving your Better Business Bureau (BBB) complaint on 01/15/2024, we have reached out with additional troubleshooting steps to assist you with resetting your password and gaining access to your account. You can further check the status of this issue through Ticket #*******.


    Since we investigated the matter thoroughly and have provided you with additional troubleshooting steps, Udemy considers that this issue was properly resolved.


    Thank you for notifying us of this matter!


    Udemy Support Team

  • Initial Complaint

    Date:01/14/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Last year I *********************************** bought a $199. 00 subscription from Udemy that was not was not what I was *********** would be and therefore I did not benefit the subscription.After attempting ti cancel the subscription several times I managed to canceled the subscription.Udemy acknowledged the cancellation but charged for a new subscription and refuse to refund my card at the time of the cancellation I tried to remove my card information but the site would not let me.The company makes it almost impossible to cancel, remove you credit card information or request refunds.

    Business Response

    Date: 01/19/2024

    Hello,


    After receiving your Better Business Bureau (BBB) complaint on 01/15/2024, we have reviewed your request and provided you with a one time exception to our refund policy. You can further check the status of this issue through Ticket #*******.


    Since we investigated the matter thoroughly and completed your refund, Udemy considers that this issue was properly resolved.


    Thank you for notifying us of this matter!


    Udemy Support Team

    Customer Answer

    Date: 01/25/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************************

  • Initial Complaint

    Date:01/13/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    GPA.3395-1090-7002-86465 The above ****** Play transaction was billed to me for a Udemy course.The transaction no. is GPA.3395-1090-7002-86465.However, Udemy has not provided me with access to this course, so they got the money but haven't provided the product. ****** Play issued me a refund for a similar scenario, but will not issue me a refund for this one, and Udemy does not have any contact information for me to seek resolution.I would like to have the course added to my available courses, but if that is now possible, I would like to get a refund.

    Business Response

    Date: 01/19/2024

    Hello,


    After receiving your Better Business Bureau (BBB) complaint on 01/13/24, we have reached out to complete further troubleshooting as we are unable to locate the account connected to your purchases from the information provided. You can further check the status of this issue through Ticket #*******.


    Since we are continuing to investigate the matter, and have reached out with additional steps, we look forward to resolving your issue soon.


    Thank you for notifying us of this matter!


    Udemy Support Team

  • Initial Complaint

    Date:01/11/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a course provider on udemy. This company persists in withholding my (and others) funds before paying to the course owner. When I became aware that I was not receiving my payments I went to the revenue page and found that all payments from November last year were shown as blocked, the reason given was that I needed to update my tax information. What followed was 17 emails from me to the support ( this, only after I was able to find a contact by hours of searching on ******* I also noted that my payments were heavily deducted, up to 38% in fees taken from student payments.After I finally resolved the tax issue I saw that my next payment was due to me on this past 9th of January. But it did not arrive so I went back into my revenue section and found that this company had now marked my payment for one to two weeks. No reason, no explanation and no response from this company as to why. This is my money, I fulfilled the requirement to update my tx declaration and now they have found an arbitrary way to further hold my funds in their account. They appear above the law an indifferent to the efforts of the course authors, they deduct significant fees without explanation and they have been doing it for years.

    Business Response

    Date: 01/16/2024

    Hello,


    After receiving your Better Business Bureau (BBB) complaint on January 11th, we were able to confirm that your tax form was validated and as a result your payment is scheduled for January 22nd. You can further check the status of this payment in your Revenue Report.

    Since we investigated the matter thoroughly and confirmed the payment is scheduled, Udemy considers that this issue was properly resolved.

    Thank you for notifying us of this matter!

    Udemy Support Team

    Customer Answer

    Date: 01/17/2024

     
    Complaint: 21128265

    I am rejecting this response because:
    There was no acceptable reason to withhold my prompt payment , I was notified that was tax form submission was successful a week ago but again, this business chose to further delay my access to MY money and so yet again they are delaying it further for another week. This is thief solution? 
    Further evidence that this organisation ignores their responsibility to provide fair and equitable service, they are  arrogant, corrupt and dont care at all about the customer.

    REPAY MY MONEY TODAY!

    Sincerely,

    *************************

    Business Response

    Date: 01/22/2024

    Hello,

    After receiving your Better Business Bureau (BBB) complaint on January 18th, we processed the pending payout.

    Since we processed your pending payout, Udemy considers that this issue was properly resolved.

    Thank you, 

  • Initial Complaint

    Date:11/27/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I enrolled for an Excel class on 11/11/23 but course was not loaded to my Udemy account. Furthermore, I am unable to access my Udemy account and ********************** has indicated that they have sent 6 digit MFA codes to my email to access my account but never received any of these codes. I emailed their customer support but issue was never resolved. I can't even start a refund process since I can't access my Udemy account to file a refund request. I want a full refund

    Business Response

    Date: 11/28/2023

    Hello,
    After receiving your Better Business Bureau (BBB) complaint on 11/27/2023, we requested more details about your login issue as well as refund request. You can further check the status of this issue through Ticket #*******.
    Since we investigated the matter thoroughly and actively working to assist in your login issue, as well as refund request, Udemy considers that this issue was properly resolved.
    Thank you for notifying us of this matter!
    Udemy Support Team

    Customer Answer

    Date: 11/29/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Issue has been resolved on 11/28/23

    Sincerely,

    ***********************

  • Initial Complaint

    Date:11/08/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Udemy is blocking me from logging into my account. I spent over $50 dollars on my account through ************************* I returned some classes as it wasn't what I wanted to do -- something I am allowed to do. Then I am told I cannot purchase any classes. They are now holding onto my $53 dollars. I signed up with another email -- ***************************** as they aren't getting back to me in time and I wanted the sale prices which are only available on certian times. I can't even get access to that account so on top of that Udemy owes me now about $78 dollars on both accounts. All I want to do is have access to my accounts to learn my courses, but now I can't even sign into them to contact chat. I am feeling helpless and robbed at this point.

    Business Response

    Date: 11/09/2023

    Hello,

    After receiving your Better Business Bureau (BBB) complaint on 11/08/23, we have reviewed your interaction with our Anti-Fraud team, and they have completed the necessary steps to allow purchases to be successful in your account. Please note, per our teams instructions, we advise you to wait 48 to 72 hours in order for our system to make certain adjustments. You can further check the status of this issue through Ticket #*******.

    Since we investigated the matter thoroughly and our team has taken action on your account, and added the $78.96 in Udemy credits you are owed to your account, ********************** considers that this issue was properly resolved.

    Thank you for notifying us of this matter!

    Udemy Support Team

  • Initial Complaint

    Date:10/30/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I initially signed up for a 7-day free trial to explore the courses and features offered by Udemy. However, I inadvertently forgot to cancel the trial before the specified time of 6 pm CST on the last day of my 7-day trial period. As a result, my account was automatically charged for an annual subscription fee of $219.40. Understanding that I had missed the window to cancel by 2 hours, I reached out to your support team via Chat. May I add that support was very difficult to find and it is the only support available to request anything. I explained that at no point did their cancellation policy state, if you cancel after specified time during the 7 DAY trial, you would be charged the FULL YEAR. I canceled the day my subscription went live for billing as I received no notification prior and was still charged the full year. The representative simply stated they were not obligated to refund subscriptions. I also emailed my request to their support team. Unfortunately, my attempt to resolve this issue has been futile. I have not received any resolution or response. Therefore, I am formally requesting the following actions be taken immediately: Cancellation of the currently existing annual subscription of which I made no use nor plan to use & a full refund of the annual subscription fee of $219.40 to my original payment method.

    Business Response

    Date: 10/31/2023

    Hello,

    After receiving your Better Business Bureau (BBB) complaint on October 30, 2023, we have reviewed your case about a refund request for the subscription. You can further check the status of this issue through Ticket #*******.

    Since we investigated the matter thoroughly and we have chosen to ***** an exception in your case regarding a subscription refund, Udemy considers that this issue was properly resolved.

    Thank you for notifying us of this matter!

    Udemy Support Team

    Customer Answer

    Date: 11/02/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

Udemy - Udemy.com is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.