ComplaintsforSimplilearn

• Initial Complaint

  05/01/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On Monday, April 29th, 2024 I signed up for a Certified Scrum Product Owner (CSPO). The course that I signed up for was across three days; Wednesday May 1st, Thursday May 2nd, Friday May 3rd. I selected an American instructor (as I am an American student). The morning prior to the scheduled class Tuesday, April 30th, 2024, I still had not received any course information / details (e.g., Zoom Link, Class Reading Materials, etc..). I reached out to my assigned Account Manager to request that I be sent this information. She dismissed me and stated that I would receive the info by the conclusion of the day. The class information was not sent. I had to wake up at 4:00 AM-MDT the day that the course was meant to start (Wednesday May 1st, 2024) and go back and forth with their Live Chat Support (because they refuse to pick up the phone). After an hour and a half they finally sent me the link. To my dismay the course was last minute delayed by an hour. Additionally to my dismay, I realized that there had been a bait and switch. The course that I had registered for was NOT the course that I was provided a link for. The instructor was Indian and the entire class was Indian ... clearly this was not the American Instructor catering to an American Audience that I registered for. When I asked for a refund SimpliLearn Learning Consultants kept evading the request and refusing to provide a direct response as to when I could expect the refund. I would like a refund so that I can register for a valid learning platform.

  

  Business response

  05/06/2024

  Hi there,

  We are upset to hear your experience with Simplilearn wasn't as expected. And your frustration is totally understandable. We have forwarded your issue to the concerned department. Our team will take the responsibility of reaching out to you at the earliest.
  Thanks and hope we can make things right with you.

• Initial Complaint

  04/24/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I ordered this course from Simplilearn as it seemed a really good course in conjunction with Meta, and I want to learn digital marketing. The sales staff were awesome and really talked the talk, so i signed up. I watched one of the pre course introduction videos and I couldnt understand the accent at all - the teacher had a very strong accent. I knew I would not be able to learn when I couldn;t even understand the thick accent, so I asked for a refund. They supposedly have a 7 day refund policy. I asked my rep 9 times to cancel my course and he wouldn't, I had to go online and submit a ticket to cancel. This was not easy to find on their website, for obvious reasons. They then called me to tell me that I need to keep up with the course (It seemed like they were trying to drag it out past the 7 days, so they wouldnt have to give a refund), as it gets better. I asked for a refund and again they refused, I had to insist another 3 times before I was listened to. This really is not the way to do business. I wanted a course that I could understand and learn from. it turned out this course was not suitable to me, and they made it an absolute nightmare to get a refund (which I still havent received btw)

  

  Business response

  04/29/2024

  Hi ******,

  We are upset to hear your experience with Simplilearn wasn't as expected. We have forwarded your issue to the concerned department. Our team will take the responsibility of reaching out to you at the earliest.
  Thanks and hope we can make things right with you.

  Customer response

  05/03/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.They gave me a full refund BUT they them spammed me with an email asking me to withdraw my complaint. The complaint was valid and everything I said it it was true about how they treated me, so I do not feel it is ethical to withdraw the complaint. I do however acknowledge that the full refund has completed this file.

  Thank you
  
  Sincerely,
  
  ***********************

• Initial Complaint

  04/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I took exactly one self-guided course with Simplilearn in fall of 2022. Since then, they have repeatedly called me and emailed me despite me asking several times to be removed from any form of contact list. This includes calling me before 8am on a Saturday morning on several occasions. These calls/emails are not to follow up on my course in any way, but to try and sell me on additional courses. Lately, they have begun calling me and then saying nothing when I pick up on the line, but the caller ID still indicates that it's Simplilearn, and the calls aligned with another attempt at emailing me to sell me their products.

  

  Business response

  04/24/2024

  Hi *******,

  We are upset to hear your experience with Simplilearn wasn't as expected. We have forwarded your issue to the concerned department.  Our team will take the responsibility of having this resolved for you at the earliest.
  

  Customer response

  04/24/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, as long as they actually follow through on it.
  
  Sincerely,
  
  *******

• Initial Complaint

  04/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Simplilearn over promises and under delivers on quality and training materials. Its been regarded as a scam by many people I have spoken to. I paid for the service and after the first couple of classes. I realized this was a scam. I tried to get a refund. Per their refund policy you have 7 days to get a refund. I tried calling and calling and they do not answer. They hang up on you and transfer you when you get connected. Only to have it hang up. They are actively dodging my calls to not refund my class even though I was within the date they required. This is a scam.

  

  Business response

  04/18/2024

  Hi *******,

  We are upset to hear your experience with Simplilearn wasn't as expected. We have forwarded your issue to the concerned department. Our team will take the responsibility of reaching out to you at the earliest.
  Thanks and hope we can make things right with you.

  Customer response

  04/25/2024

   
  Complaint: 21564385
  
  I am rejecting this response because: after submitting a ticket and multiple back and forth between me and Simplilearn. They asked for proof that I attempted to get a refund during the first seven days of the course. Which is their policy. I sent them proof and then their response was to close the ticket because I didnt respond. Even though I clearly did. This is obviously an attempt to just close the ticket and not pay a refund. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  04/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  The SimpliLearn company will not provide my "Data Analytics" certification after I satisfied all of the requirements. Please read the support request I wrote to SimpliLear two days ago without a response from the organization: "I have completed each of the ‘sub-certificates’ and passed them. Those certificates require 80% completion, an exam, and a project (in some cases). Since all my certifications show as completed (certified), I don’t understand why I am told that I did not complete those sub-certificates since your own website says that I did. Also, the “completion percentage” counter on your website is broken since referencing back to the learning material will restart the counter. It was necessary for me to re-watch some of the videos to complete my capstone project. This restarted my completion percentage. Furthermore, I spoke with the support team and explained to them that I live in the USA and cannot be on live classes at 23:00 since I must wake up to go to work at 4:00. I was reassured (before paying for this course) that this would NOT be an issue. It appears that NOW, when the course is over, it has become an issue. In conclusion, your own website states that I have completed ALL the requirements for my certification. I don’t understand why following your direction is not sufficient to receive my certification. If live classes are a requirement, then these should be offered during reasonable hours to facilitate students living in the USA (or do not offer the class to people outside of your time-zone). I will patiently wait on a resolution to this issue but there are issues with this course. I’ve never failed a course due to incomplete work. Again, I followed the course directions exactly and do not wish to re-watch all of the videos I have already watched (and passed)."

  

  Business response

  04/16/2024

  Hi Eduard,

  We are upset to hear your experience with Simplilearn wasn't as expected. We have forwarded your issue to the concerned department. Our team will take the responsibility of reaching out to you at the earliest.
  Thanks and hope we can make things right with you.

  

  Business response

  04/23/2024

  Hi Eduard,

  We've sent an email addressing this issue. Please check & feel free to reach out to us at ***************************** for any further concerns.

  Customer response

  04/29/2024

  This complaint can be closed since SimpliLearn finally released my certification after several weeks of me proving that I followed their instructions. I honestly did not see any link to close this complaint so hopefully this is the appropriate approach. If not, please let me know what the appropriate steps are. 
  
  I appreciate all of your help and responsiveness. 
  

  
  

• Initial Complaint

  03/06/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  For months I have been fighting for a refund and I am not getting any help. I inquired about a program and talked to *********************************** about the program. He told me one price and after a few emails and call I said ok. He told me that the monthly payment would me **************************************************************************************** get off the phone until I hit accept link.I told him that the affrim said ***************************************** to accept it and that he can change the term to 50 and take off the interest since you guys have an agreement with Affrim.So, after accepting the same week I reached back to him to request a refund. Since the payment was not fixed and the videos are not working correctly. He told me that I needed to wait while he fixes it. I told him I still want a refund.He sent me an email saying for me to pick a few classes from the list for free, to help offset the price. I still told him I want a refund. He said to go through the course to see if I like it while he is working on the refund and maybe I will change me mine.I sent him an email that I still want a refund. He will not answer any of my emails, everytime I call your 1800 number I either get a message that says no agents in que or the call drops.I have done a chat but it is the Sales team and they cant help.Affrim will not do a refund until I get in contact with you guys and you guys issue a refund. I am at a loss as what to do. I am paying for a program that I requested a refund for. I just logged on your site today and still no refund.I did a ****** search and found a person to email about the grievance. They asked me to send any email I had about the price and the conversation, so I did. The emails clearly showed where he said I am working on it and where he even tried to bribe me with free classes. PLEASE HELP ME WITH MY REFUND PLEASE *************************** ************ *************************

  

  Business response

  03/07/2024

  Hi ******,

  We are upset to hear your experience with Simplilearn wasn't as expected. And your frustration is understandable. We have forwarded your issue to the concerned department. Our team will take the responsibility of reaching out to you at the earliest.
  Thanks and hope we can make things right with you.

• Initial Complaint

  02/11/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I enrolled in the January of 2024 cohort for Data Analytics. This company and program is a complete joke. The teachers are rude and either rush through the course or they don't try to answer your questions. They said there would be job support. Then they advised us it was only for students in *****. They don't not teach based off the course material but based on what they think you should learn using a white board, so when you go take the quizzes/tests you have no idea what they are talking about unless you do the self learning. They have an end of the course project that you do which they provide NO support on. This program was supposed to be backed by ***************** BUT ****** has little to no involvement in the program. They do not verify your qualifications when enrolling in the program all they want is for your pay and enroll. I wish I was able to get refund because this is not what I was told nor what I was promised when enrolling by their advisors. I feel like I completely wasted my time and $3000. Which is very over overpriced for what they offered.

  

  Business response

  02/12/2024

  Hi ********,

  We are upset to hear your experience with Simplilearn wasn't as expected. And your frustration is totally understandable. We have forwarded your issue to the concerned department. Our team will take the responsibility of reaching out to you at the earliest.

  Thanks and hope we can make things right with you.

  Customer response

  02/16/2024

   
  Complaint: 21277791
  
  I am rejecting this response because: 

  someone from Simplilearn reach out by the name of Starlite. She emailed me on Tuesday. I was unavailable to set up a meeting with her or email her back yet. So she sets up an appointment through ****** with out me confirming a time and sent me an email saying "I am in the waiting room." When I was finally available to email her on Wednesday I advised her I was not available on Tuesday can we do a phone call instead this week and she NEVER responded to me. DO NOT give these people your time or money. They are are SCAM.
  
  Sincerely,
  
  *******************

  

  Business response

  02/26/2024

  Hi ********,

  We understand you are upset. This is to inform you that your refund request has been initiated. We have initiated the process, please find the below details for your reference.
  
  Order Number: ****_EEP6B3YD9BM
  Refund ID: *****
  
  Please note: All refunds will be processed within 10 working days by Simplilearn. Post which, the amount will be credited within 14 business days. Your patience & understanding are appreciated.
  
  If you require any further information or assistance, feel free to reach out to us at ****************************************.
  
  Your understanding and patience in this matter are highly appreciated.

  Customer response

  02/27/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  02/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I enrolled in a class, but I was unable to see the live presentation. Simplilearn told me that I could watch the lessons anytime. However, this is not true, I was unable to access the taped classes. Communication with the chat system was unsuccessful, they would send me transcripts that could not open. I have made several phone calls to SimpliLearn, left messages, but no one has called back as of today.Simplilearn cannot get my first name right. They spelled it out on line at *****, my name is *****

  

  Business response

  02/08/2024

  Hi *****,

  We are upset to hear your experience with Simplilearn wasn't as expected. And your frustration is understandable. We have forwarded your issue to the concerned department. Our team will take the responsibility of reaching out to you at the earliest.

  Thanks and hope we can make things right with you.

• Initial Complaint

  01/21/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I am writing to bring to your attention several concerning issues that have arisen in the course of my engagement with Simplilearn. I enrolled to Cloud Architect course in a total of 11 online classes with the understanding that classes would be scheduled based on my availability and I could reschedule. Until I registered their guidance counselor kept calling me several times a day and premise many things but one was having the classes based on my availability.However, upon commencing the classes, I noticed a misalignment in the timing of the sessions, which does not conform to the agreed-upon arrangement. I raised the issue to the compliance team and no response. They asked me to call customer care and they based to connect to another no which never worked. Furthermore, I am facing two significant issues that require immediate attention.Issue 1:We mutually agreed to a payment plan comprising 10 equal installments, scheduled for the 8th of each month. Regrettably, I have observed multiple unauthorized charges to my cards within the same months, deviating from our agreed-upon installment plan. Issue 2:Upon encountering difficulties, I sought support from Simplilearn and asked them to cancel my enrolment within Months. However, the response has been unsatisfactory. I received an email on December 5th, days after raising my concerns. Subsequently, to my astonishment, my access to the course was abruptly revoked, and the full course amount was charged to my card. This not only raises ethical concerns but also appears to violate my rights As a consumer, I am *********** fair treatment and adherence to the agreed-upon terms. Simplilearn possesses consumer details and must be held accountable for any unethical practices. I asked for a full refund of my fees and $10,000 for financial and mental harassment.

  

  Business response

  01/30/2024

  Hi ****,

  We are upset to hear your experience with Simplilearn wasn't as expected. And your frustration is totally understandable. We have forwarded your issue to the concerned department. Our team will take the responsibility of reaching out to you at the earliest.
  Thanks and hope we can make things right with you.

  Customer response

  01/30/2024

   
  Complaint: 21178317
  
  I am rejecting this response because:

  I am unaware of the support model followed by this company. Upon raising an issue about the timing, they deactivated my access to join classes and continue to charge my card on a monthly basis. Now, they have charged the full amount which impacted me financially. It seems like I am being penalized for raising a question, and I question the quality of the customer support we are experiencing.

  This is causing significant mental distress, making me feel as if I am involved in fraudulent activities.
  
  Sincerely,
  
  Saif

  

  Business response

  02/06/2024

  Hi ****,

  We've sent an email addressing this issue. Please check & feel free to reach out to us at **************************************** for any further concerns.

  Customer response

  02/12/2024

   
  Complaint: 21178317

  
  I am entitled to protection against unauthorized payments and fraudulent activities under the Consumer Protection Act. Failure to address this matter promptly and satisfactorily may result in further legal action to safeguard my rights and interests.

  
  Sincerely,
  ***************

• Initial Complaint

  01/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The voucher provide to me for the exam was geo locked and could not be used. When reached back for resolution on 11/8/23, they kept on asking for more time. And finally came back with the email that *********************** will help in getting new voucher. *********************** took another 2 weeks to come back and say that voucher expired on 12/29/23.

  

  Business response

  01/30/2024

  Hi Mukul,

  We are upset to hear your experience with Simplilearn wasn't as expected. And your frustration is totally understandable. We have forwarded your issue to the concerned department. Our team will take the responsibility of reaching out to you at the earliest.
  Thanks and hope we can make things right with you.

  Customer response

  02/01/2024

   
  Complaint: 21162133
  
  I am rejecting this response because: 

  I was issued an exam coupon which was geo locked and could not be used in ***. I was never communicated before making the payment that the exam voucher can not be used in ***. I contacted as a friend had referred ********************* who durected me to ******* from her team. No one ever told me that the voucher that will be issued can not be used in ***. I want my money back or provide me the voucher that I can use here in ***.
  
  Sincerely,
  
  *********************

  

  Business response

  02/06/2024

  Hi Mukul,

  We've sent an email addressing this issue. Please check & feel free to reach out to us at **************************************** for any further concerns.

  Customer response

  02/08/2024

   
  Complaint: 21162133
  
  I am rejecting this response because: I have not received any resolution for my complaint as stated by simplilearn.

   

  Infact i have raised the issue multiple times with them and they have not provided a resolution.
  
  Sincerely,
  
  *********************

  

  Business response

  02/13/2024

  Hi Mukul,

  Dear Mohan,
  
  Greetings from Simplilearn!
  
  As previously communicated, the voucher issued is region-specific and can only be used within *****. Unfortunately, it is not applicable in the ** region. We want to emphasize that this information was clearly outlined in the email notification sent on 08th Dec 2023 before the voucher's expiration.
  
  Despite this, we understand your concerns, and we regret any inconvenience this may have caused. Please note that due to the region-specific nature of the voucher, we are unable to provide an alternative for use in the US.
  
  Considering this, we want to reiterate that a refund cannot be processed for the voucher as it was explicitly communicated to be valid only in *****. We value your understanding in this matter.
  
  If there are other ways we can assist you or if you have any further questions, please write to us at **************************************** 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩