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Business Profile

Online Education

Master Class

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Education.

Important information

  • Customer Complaint:
    Master Class came to BBB’s attention on February 2, 2019. A review of complaints was done in April 2025.

    BBB recommends users to review View Plans / FAQs and Terms of Service with special attention to 2.7 Refund Policy, 3.2 Fees, and 3.3 Recurring Subscriptions respectively. 

    For additional support, please visit Help Center.

Complaints

Customer Complaints Summary

  • 133 total complaints in the last 3 years.
  • 44 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/02/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction date: March 24, 2022 Transaction amount: $179.99 Order ID: ********** I am requesting a refund from Masterclass for $179.99. See below for details.November 1, 2022 - Senior Apple Support Agent said to contact Masterclass directly November 1, 2022 - Email sent to Masterclass:Hi there, I would like to request a refund from Masterclass made on March, 24, 2022. Order ID is ********** and the amount was $179.99. The payment was made with my Apple Credit Card ending ****. Before I made the purchase, I looked at the Masterclass website since I was looking for Masterclass for bonsai trees. The website showed a Masterclass on this subject. Then they have a Sign Up button making the user think there is a ********************** on this subject. And there is not. The *** is here https://www.masterclass.com/articles/how-to-care-for-a-bonsai-tree and on both Safari Web and Chrome Web browsers has the Dark UX designed to get users to buy a subscription. I would like to request a refund. Furthermore, you can see I have not used the product at all. Lastly, I spoke with a Senior Apple Support Agent and they instructed me to come to this page through the App Store.November 2, 2022 - Email Response From Masterclass:Hello ******, As per your concern we would like to share that the article you refer was free to watch but to watch a class you have to purchase the subscription first then only you are able to watch the content on Masterclass. We really apologize that we didn't meet your expectations. If you still want the refund: Since your purchase was made through the App store, you can request the refund from Apple just as you would for any in-app purchase by reaching out to the ********** team here: 1-800-APL-CARE. Be sure to ask for iTunes Billing and have your Apple account information handy. Please note: As your purchase was completed through Apple's system, your purchase is subject to Apple's Terms of Service, and MasterClass will not be able to process any refunds.

    Business Response

    Date: 11/09/2022

    We are incredibly sorry for ******'s experience and are dedicated to getting his concerns resolved. I am personally working with ****** to issue a full refund for his subscription and will work directly to ensure his concerns are addressed. 

    Customer Answer

    Date: 11/10/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and appreciate BBB and the business assisting me with my complaint. They handled it very professionally and in a timely manner. 

    Sincerely,

    ***

Master Class is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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