Business Profile

Non-Profit Organization

Dignity Health

Headquarters

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Complaints

This profile includes complaints for Dignity Health's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

66 total complaints in the last 3 years.
22 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/28/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This complaint is in regards to a billing dispute with Dignity Health. On 3/10/25 I received an *** with contrast dye at a Dignity Health facility (******************************). At that time I was charged $100 the required patient payment for an *** under my insurance plan. Several weeks later I received a bill from Dignity stating I owed $557.99 (see Bill #1, attached). I contacted my insurance company to ask why I was receiving an additional bill when I already paid the required $100. They said Dignity was billing for 6 separate surgical procedures (see Insurance Doc, attached) because of the dye injection I received with the **** I explained to them I did not receive 6 surgical procedures ... I had ONE injection prior to the **** They suggested I dispute the charges with Dignity. On 5/17/25 I called the billing number on Dignitys statement and a representative told me disputes have to be sent in writing via letter or email. She gave me an address and on 5/27/25 I sent a dispute letter to Dignity (see Dignity Letter, attached). I waited several weeks but never received a response. On 6/13/25 I sent an email to the address I was given by the Dignity representative (see Dignity Email attached). Again I did not receive a response, but about a month later Dignity sent another bill with more than TRIPLE the charges of the first bill (see Bill #2, attached) They were now charging me $1799.30 for one injection!Complaint summary:a) I paid the required $100 Dignity asked of me when I received the *** b) All of the extra charges from Dignity were hidden at the time of service c) Charging $1799.30 for a single injection appears grossly excessive (possibly fraudulent?)d) Dignity has been unresponsive to all attempts to contact them e) Dignity is dramatically increasing their charges from one bill to the next without cause or explanation I am requesting that Dignity reverse all of their hidden charges (now $1799.30) associated with the *** I received on 3/10/25.
Business Response
Date: 07/29/2025
Dear Conciliation & Engagement Specialist,
Thank you for the opportunity to respond to the complaint filed with Better Business Bureau. However, because of
Dignity Healths commitment to patients privacy and confidentiality and also in accordance with applicable privacy
laws such as HIPPA, Dignity Health is prohibited from providing any information regarding a patient, including any
information specific to the complaint alleged or even acknowledging if the individual filing the complaint was indeed a
patient of Dignity Health. Therefore, if the individual was a patient at one of our facilities, we will respond in directly to
the individual attempting in good faith to remedy the concern expressed.
If the Better Business Bureau or the patient provides us with a properly executed consent permitting us to release
information to you, we would be happy to honor that request.
Should you have any additional questions or concerns regarding our determination you may contact me directly at
************** Monday through Friday from 8:30am to 5:00pm.
Respectfully,
******* *******
Principal Patient Acct. Asst.
Patient Financial Services
Dignity Health
*******************************************************
Customer Answer
Date: 07/30/2025

Complaint: 23667434

I am rejecting this response because: Dignity's appears to be hiding behind "privacy policies" to avoid dealing with the dispute. When I filed my complaint with BBB I believe I already gave consent for Dignity to provide information about my case to BBB. Dignity states I need to provide "properly executed consent permitting us to release
information to you", but of course fails to mention what kind of consent they would accept or how to execute such consent. This all seems to be further evidence of their lack of transparency. I thus reject their response to my complaint.

Sincerely,

***** *******
Business Response
Date: 07/31/2025
Dear Conciliation &Engagement Specialist,

Thank you for the opportunity to respond to the complaint filed with Better Business Bureau. However, because of Dignity Healths commitment to patients privacy and confidentiality and also in accordance with applicable privacy laws such as HIPPA, Dignity Health is prohibited from providing any information regarding a patient, including any information specific to the complaint alleged or even acknowledging if the individual filing the complaint was indeed a patient of Dignity Health.Therefore, if the individual was a patient at one of our facilities, we will respond in directly to the individual attempting in good faith to remedy the concern expressed.

If the Better Business Bureau or the patient provides us with a properly executed consent permitting us to release information to you, we would be happy to honor that request.

Should you have any additional questions or concerns regarding our determination you may contact me directly at ************** Monday through Friday from 8:30am to 5:00pm.

Respectfully,

******* *******
Principal Patient Acct. Asst.
Patient ******************
Dignity Health
*****************
Customer Answer
Date: 07/31/2025

Complaint: 23667434

I am rejecting this response because: I have been in communication with ******* *******, a representative of Optum, which apparently handles billing disputes for Dignity Health. ******* informed me that the most recent bill I received from Dignity for $1799.30 was in error and that my account is currently "under review". It is unclear how long this review process will take or whether the charges on my account will be reversed per my request in the complaint. I would like to keep this complaint open until such time as the billing matter is settled.

Sincerely,

***** *******
Initial Complaint
Date:07/05/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was at dignity health in ********** and was abused by mental health staff in back.said they was gonna kill me and make sure I didn't come home.they r talking down to patients and abusing us Call and checked on me If anything happens to me know I was hurt by them.july 4
Business Response
Date: 07/08/2025
I have reviewed four of the patient's accounts, there was no prior contact with the billing office regarding the patient dispute. I can send the patient's complaints to the ************************** for further review. There is very little information regarding which account this dispute is pertaining to. If the ************************** reviews the dispute with the grievance department, it will take about 30 business days for the review to complete.
Initial Complaint
Date:06/02/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I delivered my daughter at Dignity Health **************** in ************ in November 2022. My insurance paid the entire bill and I have an EOB proving this. Since then they have repeatedly tried collecting the claim amount from me saying insurance did not cover it despite me faxing them the correct EOB multiple times and my insurance company sending it to them directly as well. This has been going on for the last 2.5 years and they are now trying to send it to collections unless I pay for a service my insurance already paid them for. This is fraud
Business Response
Date: 06/03/2025
Dear Conciliation &Engagement Specialist,

Thank you for the opportunity to respond to the complaint filed with Better Business Bureau. However, because of Dignity Healths commitment to patients privacy and confidentiality and also in accordance with applicable privacy laws such as HIPPA, Dignity Health is prohibited from providing any information regarding a patient, including any information specific to the complaint alleged or even acknowledging if the individual filing the complaint was indeed a patient of Dignity Health.Therefore, if the individual was a patient at one of our facilities, we will respond in directly to the individual attempting in good faith to remedy the concern expressed.

If the Better Business Bureau or the patient provides us with a properly executed consent permitting us to release information to you, we would be happy to honor that request.

Should you have any additional questions or concerns regarding our determination you may contact me directly at ************** Monday through Friday from 8:30am to 5:00pm.
Customer Answer
Date: 06/04/2025

Complaint: 23406912

I am rejecting this response because: please provide a consent form and I will release my hipaa protected information so that this complaint can be addressed.

Sincerely,

**** *****
Initial Complaint
Date:04/13/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
There seems to be a pattern of unethical billing practices and obscuring, complicated processes to access records and billing. I have used this urgent care center on 5 different occasions for myself and my family members. On three of the five visits I've had to follow up 1. The first visit was 4/10/23 at 8:30 AM for my mother in law, an online visit for an out-of-network patient (as she is a French national, was visiting at the time and had COVID). They said their computer was down so they were unable to process it at that time. They took my information and processed the payment. When I tried to retrieve records by calling and faxing I never received ANY response and eventually gave up trying to get documentation for reimbursement for my mother in law. I let it go, as so much time had passed. 2. The second issue was for myself in 10/22/2024, for a strep test. I was charged $274 after the co-pay even though I have insurance. They apologized and issued a refund. 3. Most recently I have been charged at the amount of $65.88 for no reason in April. I have not visited since October and with I will be canceling this autopayment, but I've been on hold for 42 minutes and counting with no one answering. When I go in person to try to rectify payment issues, the people attending the desk say they cannot handle it as billing is separate from their clinic. The records is also a separate contract that needs separate contacts. I am a professional working full time, and this seems to now be a pattern of errors that favors the financial benefit of GoHealth. They seems to make it harder for the client to access records and make careles errors that require follow up to rectify being overcharged. This has happened to me more than half of the times I've used this service, and it is my guess that there are others in the same situation.
Initial Complaint
Date:03/24/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have two bills for giving birth at ****************************************. Account #*********** is for myself on 1/31/2024 with remaining $1754.38 and account #*********** is for my son 2/1/2024 with remaining $625.81. I was originally set up on automatic payments. My automatic payment plan was set up with a card that expired in January 2025 which is the last payment made. I received a final bill notice with a statement date of 2/28/2024 and due date of 3/30/2025. However, when I contacted the billing department on the statement 3/17/2024 and 3/21/2024, I was advised I could not make any payments and my account was in collections. They refused to work with me on reinstating my payment plan despite no issues with automatic payments prior to the card on file expiring. I called 13+ times and each person refused to listen or help since my account was incorrectly placed in collections prior to the due date. I never received a call from dignity health billing asking to set up a new payment method. I am only seeking to set up my payment plan with dignity health again.
Business Response
Date: 03/31/2025
Please see attached.
Customer Answer
Date: 03/31/2025

Complaint: 23101107

I am rejecting this response because: ******* called me to explain she does not have the ability to set up the payment plan with Dignity Health despite my bill due date of 3/31/2025. I was advised I need to work direct with the collection agency. The call from ******* was unprofessional and resulted in no resolution.

Sincerely,

********* *******
Business Response
Date: 04/02/2025
Please see the attached
Customer Answer
Date: 04/03/2025

Complaint: 23101107

I am rejecting this response because: I have not heard back from Dignity Health since 3/31/2025 nor the collection agency therefore there is no resolution at this time.

Sincerely,

********* *******
Initial Complaint
Date:03/12/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 8 2024, I did a telehealth visit with Dr **** of mercy medical group located in Citrus height Ca.Theyre billing me for the full bill of $525 for the telehealth visit, not sure why. I did talk to them about the bill an I was told that my medical insurance will not pay for the telehealth visit.I did nothing wrong and they want me to pay for this $525 bill, if anything, mercy medical group made this mistake and Im willing to pay the copay only for this visit, not the full $525 bill I appreciate any and all help from you in this matter
Business Response
Date: 03/12/2025
We are ******************* of ************** Located at : ***********************************************. I believed this complaint was forwarded to the wrong business. We do not have this patient( ******** ********) on file.
Thank you!
Business Response
Date: 03/13/2025
Thank you for your inquiry. Unfortunately, *********** does not have access to physician billing. Please contact the providers billing office for assistance.
Sincerely,
******* Sickler

Customer Answer
Date: 03/13/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******** ********
Initial Complaint
Date:02/07/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This complaint is about the ongoing billing problems and aggressive billing collection. Most recently, I recent a phone call from dignity billing demanding immediate payment. It didnt matter that I never received the bill. So I complained to the local hospital. I demanded the bill to be emailed to me since that seem to have a problem mailing the bill. And nothing. They stopped answering my phone calls and never returned my voicemail messages. Yesterday I called the main number and asked for the operator to transfer me to the administrator office. She refused and instead transferred me to the useless complaint department. I Call l again and again and now the hospital transfers me to security. They cant help me but they did transfer me to the hospital administrator office. I guess the hospital operator was upset for not having control of the situation and that is the reason she transferred me to security. There was no threats or bad language. But security did what the operator should have done and that is to transfer me to the administrator office. Billing has been an ongoing issue with dignity. They would call and demand payment before bill would be sent out. Early Ill was doubled billed and blamed for the double billing because I pay my bills too early. RIDICULOUS. Three years ago I overpaid this hospital $2000 from a lie when they called and demanded immediate payment before receiving the bill. When I asked for a refund. It took six months of calling them to get my money back. Since I dont like have any outstanding bills, I paid the balance of $2900 in full on a promise I would get an invoice and a letter that my phone number was removed for their billing system. So for nothing. This hospital needs to understand that in order to get paid I must have the invoice so I can compare it to the insurance EOB before any payment is sent. But by harassing people for immediate payment causes overpayment and just upsets patients. IM ASKING BBB TO INVESTIGATE DIGNITY
Business Response
Date: 02/07/2025
See attached response.
Customer Answer
Date: 02/08/2025

Complaint: 22911999

I am rejecting this response because:
The Billing problem of double billing, calling before invoice is sent is not confidential but an excuse dignity uses not to embarrass themselves. To make this situation worse, I just received another payment demand phone call while I still have NOT received an invoice. I also paid time bill in full on the promise from dignity that they would send me the invoice and written confirmation my phone number has been removed from their system. Since I used a credit card for payment, Im able to dispute the payment to dignity. Unfortunately I also paid the card card bill so I now have an overpayment of $2900 and I will have to wait for the credit card company to send me a check.
What is it going to take for dignity to STOP CHEATING IS PATIENTS. This has been going on for years and I want it to end. If I had a choice of what hospital to go to in an emergency, I would avoid dignity. But sometimes I dont have a choice especially when Im taken to the hospital by ambulance.
Please investigate DIGNITY HEALTH and their unethical billing.
Sincerely,

*********** ***
Initial Complaint
Date:01/29/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received x-rays during a visit. I received a bill from ***************, which claims to be part of Dignity Health ******************. The account number is *************. The statement number is *******. My patient MRN is **********. I called in to the phone number provided and paid the $62.25 via debit card. Since I have not yet received a receipt for the payment, today (1/15/2025), I called the phone number on the statement given for billing questions ************ and requested a receipt. The representative stated they will not provide a receipt, that I need to call another number *************). I called the new number and after a 45 minute wait was informed that they are a third party and will not provide a receipt unless certain conditions are met. They asked that I download a form, fill it out and send it in for consideration. I feel that *************** should provide a receipt for the payment that I made.
Business Response
Date: 02/10/2025
February 10, 2025

Better Business Bureau
PO Box 218
*********************

Re BBB Complaint ID# ********

******* ********
*************
Unit 493154
*****************

Facility: **********************************
Account ******************************

Dear Conciliation &Engagement Specialist,

Thank you for the opportunity to respond to the complaint filed with Better Business Bureau. However, because of Dignity Healths commitment to patients privacy and confidentiality and also in accordance with applicable privacy laws such as HIPPA, Dignity Health is prohibited from providing any information regarding a patient, including any information specific to the complaint alleged or even acknowledging if the individual filing the complaint was indeed a patient of Dignity Health.Therefore, if the individual was a patient at one of our facilities, we will respond in directly to the individual attempting in good faith to remedy the concern expressed.

If the Better Business Bureau or the patient provides us with a properly executed consent permitting us to release information to you, we would be happy to honor that request.

Should you have any additional questions or concerns regarding our determination you may contact me directly at ************** Monday through Friday from 8:30am to 5:00pm.

Respectfully,

******* *******
Principal Patient Acct. Asst.
Patient ******************
Dignity Health
*******************************************************
Customer Answer
Date: 02/18/2025

Complaint: 22815641

I am rejecting this response because:
* I made a payment in good faith. There is nothing in ***** that precludes provision of a receipt for a payment. I have responded to the emails of
******* S *******, but he has not emailed in a way that facilitates progress. In his original email, he did not include any details about the reason he was contacting me. When I provided the details (asking for a receipt for a payment on a specific date of service), he responded with a secure message. I am not able to open the message, though I tried several times. The email from ******* notes that his organization is moving to a "new secure email platform between mid-February and April." ******* this is the reason for the technical difficulties I am experiencing. In any case, provision of a receipt should be a straightforward business practice.
Sincerely,

******* ********
Business Response
Date: 02/24/2025
The patients issue is with the radiologist billing under of Dignity Health ****************** which is separate from hospital billing. I explained to the patient the difference in billing departments and provided the patient w the contact information for the dignity health medical foundation. contact Email ******************************************** Phone# ************. The patient stated he will follow up with the contact information provided.
Initial Complaint
Date:01/21/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid the hospital two years ago, they refunded me the money because of over payment and they are once again charging me. They have been calling and sending letters.I have called them many times. I am tired of the harassment.
Business Response
Date: 01/28/2025
Dear Conciliation &Engagement Specialist,

Thank you for the opportunity to respond to the complaint filed with Better Business Bureau. However, because of Dignity Healths commitment to patients privacy and confidentiality and also in accordance with applicable privacy laws such as HIPPA, Dignity Health is prohibited from providing any information regarding a patient, including any information specific to the complaint alleged or even acknowledging if the individual filing the complaint was indeed a patient of Dignity Health.Therefore, if the individual was a patient at one of our facilities, we will respond in directly to the individual attempting in good faith to remedy the concern expressed.

If the Better Business Bureau or the patient provides us with a properly executed consent permitting us to release information to you, we would be happy to honor that request.

Should you have any additional questions or concerns regarding our determination you may contact me directly at ************** Monday through Friday from 8:30am to 5:00pm.
Initial Complaint
Date:09/20/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been paying ****** per month for over a year to Dignity Health for an ER visit when my son tore his ACL last June. I called to see if they could send me a bill and found out they were going to send it to collections unless ilI paid ***** a month (which makes no sense). So I attempted to send ***** and accidentally added a 0, sendinh ****** in error. I called and they said they would refund me within in 24 hours. I waited 5 days and called back. They saif it eas a mistake and would take ***** days. I called back after 14 days and they refused to refund me stating that I needed to prove that I'm having a hardship and need the ******. The fact that i need a payment plan should be proof enough that I cant afford to make a ****** payment. Noone there gives accurate info nor do they care about the well-being of their patients financial situation.
Business Response
Date: 09/23/2024
Please see attached response.

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Dignity Health is NOT a BBB Accredited Business.