Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/22/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/14/2022 i took out a loan/savings with Seedfi. According to them, once you pay off your loan, you can withdraw your savings within 10 day. The loan was for $8000, where I got $5000 at time of loan and the $3000 plus whatever interest it accrued after paying off the loan. We recently refinance our home and on 9/15/2022 I sent a check in the amount of $7963.99 (written by the title company) via certified mail (tracking#********************) to the address the customer service representative for ********************** gave me which was ****************************************************************************. Today I was informed by the ************** that this check had to be forwarded to *********, ****** as the previous address has had all their mail forwarded there for over 2yrs and the building was closed up. I also verified that the check was picked up at the postal facility in *********, ****** today, 9/20/2022 at 8:32am. This afternoon I called Seed fi to find out how long before they update my account and when can I request my funds. I was told it would be 3 weeks before the check is posted to the account and then another 2 weeks after that before I can request my $3000 (plus interest) from the so-called savings. Every other debt we paid through this process has had no issues at all. I feel I have been scammed and it is unacceptable for it to take 5 weeks before I can get the money that is mine. In addition, they are stating that my account is past due.

  Business Response

  Date: 09/26/2022

  Hi *****,
  
  We received your check the same day you submitted this complaint. An email was sent to you that it will take up to 2 weeks for us to process and update your account with the amount. You will receive a email when it's fully processed.
  
  Thank you.

• Initial Complaint

  Date:09/15/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took out a loan thru seedfi and paid the loan off 9-15-22. It appears that their not truthful about their lending practices. I was told that my money would be available with **** business days which on their contract specifically states 7 business days. I would like them fined for not being honest. I requested to speak with a manager and their appears that their isn't a supervisor available where this business is.

  Business Response

  Date: 09/26/2022

  Hi *********,
  
  It looks like you made a large final payment on 9/15, and was able to withdraw on 9/16 already. The payment was paid with a debit card, so the large final payment timeline didn't apply in this case.
  
  Thanks,
  ******

  Customer Answer

  Date: 09/27/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:09/02/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spoke with "******" via phone and email on Aug. 9th, 2022 to get a payoff and an address to send a certified check to pay off the balance and unlock the savings account. This check was dated 8/24/22. I sent the certified check with tracking on 8/29. On 9/1, the **** tracking said it was delivered, but forwarded to another address. I called customer service and they said that they couldn't tell me why it was forwarded to a other address and they couldn't tell me the other address.I want to know we're my certified check is and I want it received a nd applied to the account immediately.I've asked to speak with a member of management only to be told that no one is available and that they will call me back in 1 to 2 business days.I will not pay another dime to this company. The certified check that I sent needs to be accounted for, applied to my account (makes the account paid in full), and the savings account funds need to be released to me by close of business on 9/9/22 or I will be contacting an attorney.

  Business Response

  Date: 09/02/2022

  Hi ******,
  
  If you have the tracking number, can you please send it to ******************************** We will try to locate it sooner than later. Once a check is "received", it still needs to be routed to the correct team for depositing. If it is a certified check like you mention, it will take 1 week from that point forward. If not, 2 weeks is the standard processing time. We will provide an update as soon as our team started depositing the check. 
  
  Thanks,
  ******

  Customer Answer

  Date: 09/02/2022

   
  Complaint: 17897899
  
  I am rejecting this response because:  I have sent the tracking number 4 hours ago.  I will send it again.
  

  I'm not sure why SeedFi wants to continue playing games with people's money.  They know where the check is. The address they give is an empty building and the mail is forwarded to another address.

   

  If the check is not found, processed, and my savings account unlocked by the close of business on 9/9, SeedFi will here from my attorney. 

  
  Sincerely,
  
  ***************************

  Business Response

  Date: 09/09/2022

  Hi ******,
  
  I think there is a delay in receiving your BBB response on my end. On 9/6, we already emailed you confirming the check was received, and we started depositing it. We expect to have it fully deposit in 2 weeks, and we will provide a final update via email.
  
  Thanks,
  ******

  Customer Answer

  Date: 09/13/2022

   
  Complaint: 17897899
  
  I am rejecting this response because:

  I was told multiple times and even on a BBB response that it would take 1 week to process  because it was a certified check from a Title Company.

   

  Lie after lie from this company.  ************ seems to be one big pyramid scam and I'm scared if I even have the $2,500 in the savings account that I signed up for and now have paid off.

  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:08/31/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took out a loan in Nov 2021. On 7/28/2022, I mailed a cashier's check, from my bank, in full payment of the remaining balance. On 8/10/22, I emailed customer service and requested to be contacted by a supervisor because I was concerned that they had not received my check. I received no type of response until 8/18/22, when I received an email from ***** in customer service, that confirmed they received my check on 8/18/22 (with the check date and amount) and telling me to allow up to 2 weeks for processing before it was posted to my account. As of today 8/31/22, the payment still isn't posted so, I called customer service and was told that tomorrow, 9/1/22, would be 14 days since my payment had been received and that it would be processed and posted at time. When I asked if my savings account would also be unlocked, to allow access to my remaining loan funds, I was told that would take an additional 5 days. After I received the 8/18/22 email confirmation that my payment check had been received, I cancelled the automatic loan payment that was due to be drafted from my checking account on 8/30/22 so, I asked the customer service rep if I would be assessed a late fee and if so, I expected that to be waived. At the end of the call, I asked to once again confirm that my payment would be posted on 9/1/22 and that I would have access to my remaining loan funds on 9/6/22. I was then told that the payment would process on 9/1/22 BUT, it could possibly take an additional 2 days to post to my account and then, 5 more days until my remaining funds were accessible. To say that I am beyond frustrated is an understatement. There is no possible way that it takes 6 weeks for a payment to be received and processed. Nowhere in the loan information did it say that mailed payments would take such an exorbitant amount of time to be processed. I will NEVER use Seedfi again and I discourage anyone who is considering a loan with this company to look elsewhere. RIDICULOUS!!

  Business Response

  Date: 09/01/2022

  Hi ******,
  
  I understand this is taking a long time, and we appreciate your patience. Check processing can take roughly 2 weeks. We have your check and it should clear on our end early next week. We will send a final update once it has cleared on our end. In the meantime, I have deferred your 8/30 payment, so your loan is current and will be closed early next week. No late fee was applied due to our processing time.
  
  Thanks,
  ******

  Customer Answer

  Date: 09/02/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep getting declined due to commercial address or po box and I'm using my house which I own and no commercial or po box. This needs to get fixed.

  Business Response

  Date: 08/31/2022

  Hi ********,
  
  We reviewed your application again. The previous application was declined because the entered zip code belongs to a PO Box. Unfortunately, this zip code is not one our system can accept.
  
  Thanks,
  ******

  Customer Answer

  Date: 09/01/2022

   
  Complaint: 17799388
  
  I am rejecting this response because:
  A zip code is not a po box. The zip code is an entire town and the past representative has told me that. They were able to validate the address in usps. 
  Sincerely,
  
  *********************************

  Business Response

  Date: 09/09/2022

  Hi ********,
  
  The reason of the decline is Entered ZIP code belongs to PO Box according to our verification system. The declined reason is provided by our system. It's not something we can override. 
  
  Thanks,
  ******

• Initial Complaint

  Date:08/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Seedfi is a crooked company using deceptive practices for profit. They market themselves as a credit building tool through Credit Karma. What they dont tell you is, they take your money, they dont report every month like they claim they do and ultimately you will spend a year giving them your money, never see a boost in your score and then when you request to close your account because all you have done is give them money with nothing in return- theyll just impact your credit score and lower it by over 50 points! They dont tell you this and they are literally false advertising, not disclosing information and what to expect with actions taken with your account. Their customer service is horrible. I tried for months, emails and phone calls to get my log in information and they said they would reset my password and then they never would send me the password reset link. I tried a half a dozen times before saying s**** it, they do nothing for me but take my money. My score never went up and it was all a giant load of BS. Taking my free to them money because this isnt a loan. This is them going into my bank account and taking free to them money and holding it so they fan invest it and in return they report to credit agencies that I paid on time. They didnt do that, instead they jacked my credit score because I closed the account with them, thats discrimination and fraud. I received nothing from them but a lower credit score but was given promises of monthly reporting and increased credit score because of it. I have paid off so much debt and cleared off my credit for these con artists to ruin all that effort in one click. Its bs!

  Business Response

  Date: 09/06/2022

  Hi ***********,
  
  I have reviewed your account. Please see the below responses as I try to address your questions one by one.
  
  Regarding your credit reporting question, I checked your Equifax report on 9/6/2022, and I can confirm we have been reporting you every month from February 2022 through July 2022. The payments activities happened February and March 2022, then no payments were made after. Hence, your account was closed in July 2022 due to inactivity.
  
  As for your password issue, I did see our system sending out a password reset on 7/4/2022 prior to your account being closed on 7/12/2022. I am sorry that this wasnt resolved sooner. If you would like any information on your account, please message us at ******************************** We can share the information in case you still have access issue with your account.
  
  Regarding your credit score, I checked your Transition score. It looks like. It went from 554 to over 600 shortly after your initial payments, and stayed around 598 through June. We are responsible for reporting payment activities, and account status. Transunion share d some factors that are holding your score down. This information is available in your account center. For more questions around this, please reach out to Transunion directly.
  
  
  The date that you opened your oldest account is too recent
  
  
  The balances on your accounts are too high compared to loan amounts
  
  
  You have too many delinquent or derogatory accounts
  
  
  Lack of sufficient relevant real estate account information
  
  
  Our customers see the most improvement by making payments consistently and keeping the account open. Your credit might have dropped slightly recently due to closing of this account. This is because opening and closing a line of credit can impact your credit. More details are available on our FAQ here: https://www.seedfi.com/faqs/can-i-close-my-credit-builder-prime.
  
  I am sorry to hear this product didnt work out for you, but it does look like your credit improved when the account was open and you were making payments. We wish you the best in your future financial endeavors.
  
  Thanks,
  ******
  

• Initial Complaint

  Date:08/24/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Two weeks ago I sent in a check to payoff the loan. It was a bank check not a personal check. They refuse to unlock the $2000 they owe me. Please help. This company is a disgrace.

  Business Response

  Date: 08/24/2022

  Hi *****,
  
  I understand you called today and submitted this complaint through BBB. We reviewed your check again. This type of check requires 2 weeks of processing time. Friday, August 26th is when this will be fully processed. And we will provide a final update after via email.
  
  Thanks,
  ******

  Customer Answer

  Date: 08/24/2022

   
  Complaint: 17762017
  
  I am rejecting this response because:  this was a bank certified check not a personal check.  This is unacceptable!
  
  Sincerely,
  
  ***** Card

  Business Response

  Date: 08/31/2022

  Hi *****,
  
  We have already cleared your check on August 26th, and informed you via email. It looks like you already withdrew your savings successfully too. This issue is now resolved.
  
  
  Thanks,
  ******

  Customer Answer

  Date: 09/01/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Their business practices are terrible in that they hold a bank guaranteed check for 2 weeks.  If this was a check written from a personal account it would make more sense. Be careful.
  
  
  
  
  

• Initial Complaint

  Date:08/23/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I established a loan through Seedfi and Im currently in a position for a balance transfer with 0% interest, Ive emailed Seedfi at the address listed ********************************* for over a week with no reply, Ive also called **************)and sat well over 10 total hrs and cant get anyone on the line. Each day I wait and unable to transfer my loan to another bank will cost me a lot of money in interest.

  Business Response

  Date: 08/23/2022

  Hi *****,
  
  It looks like my teammate responded your email on two days ago, but I will answer your questions again below.
  
  First, our phone number is ************. It looks like you were calling a different phone number from your message previously. 
  
  Second, we only accept checking account and debit card payments. Usually, balance transfers are from credit cards and we are not able to accept credit card payments directly. If you are able to get those funds to your checking account first, then you will be able to make payments to SeedFi from there.
  
  Hope this helps! If not, please message us again directly at *******************************.
  
  Thanks,

  ******

• Initial Complaint

  Date:08/17/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This loan company did not want to give me a $4,000.00 loan because for some reason they could not see the front of my ************** ID. That ************** ID is VALID and they should make other accommodations for me to give them a copy of my ID. I think there is something not right about them. I think law enforcement or forensic accounts should investigate their books. Based on other complaints Ive read, something doesnt seem right about them! You need to really investigate them!

  Business Response

  Date: 08/17/2022

  Hi ******,
  
  An offer is only generated after our system is able to review all the required documents. Your application was not able to pass the ** verification step because our partnering system was not able to verify the ******** you submitted. This is beyond our control. Instead of using your **, do you have a passport book? If you do, you are welcome to reapply in 90 days. 
  
  Thanks,
  ******

  Customer Answer

  Date: 08/17/2022

   
  Complaint: 17727777
  
  I am rejecting this response because:

  Your company is full of c*** and I hope all of you lose your jobs and starved to death.

  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:08/12/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent a check to Seedfi on August 1, 2022 and on August 3, 2022 I received a delivery reciept from the United ********************** I called Seedfi on August 5, 2022 and was told that they had not recieved my payment. I asked to speak to a Manager. August 8, 2022 I called Seedfi with ************ and they indicated that payment was received and would not be posted to my account for 2 weeks. I received 2 emails from ***** at Seedfi on August 9, 2022 the 1st indicating that it would be posted in 1 week and the 2nd email indicating that it would be posted in 2 weeks. The payment is not posted in the portal at all. This was a certified check from a title company to pay off the balance and should be credited to my account immediately. I am demanding that this be credited to my account immediately. I requested a Manager from ***************** as every Employee I spoke to has been out of the country. I am also requesting that someone of Management level located in the ************* office call me immediately.

  Business Response

  Date: 08/12/2022

  Hi ******,
  
  I reviewed the check you sent us. It is not a certified check. It is a check from the ************* with handwritten information on it. Our processing time is 2 weeks for this type of checks. We have initiated the deposit on our end on August 9th like you mentioned in our previous email. We will provide a final update 2 weeks after that date once the check clears.
  
  Thanks,
  ******

  Customer Answer

  Date: 08/12/2022

   
  Complaint: 17707668
  
  I am rejecting this response because:

  1. If questioning the validity of the check contact the Title company.

  2. My account should reflect the pending payment until the date of cleaning.

  3 I asked for a call from a Manager in *****************.
  
  Sincerely,
  
  ****** High

  Business Response

  Date: 08/16/2022

  Hi ******,
  
  1. This is not about the validity of your check. We have a processing procedure we need to follow. The processing time is 2 weeks.
  2. Your check will be logged with the date we received once it clears.
  3. I will have a manager give you a call, but the message will be consistent as our responses here.
  
  
  Thanks,
  ******

  Customer Answer

  Date: 08/23/2022

   
  Complaint: 17707668
  
  I am rejecting this response because: its an unethical practice and ironically you posted the payment on the same date of this response without having your leadership call me.
  
  Sincerely,
  
  Selena High