Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/03/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Literally just paid my Borrow and Grow plan off on Nov 30 of this year. Was waiting for the Savings account to unlock. Now when I log in, they say it's moved to a new provider? Seems pretty convenient when I am to have the "savings account" unlocked it gets moved to a new service. No notification of this change, and now it says I have to wait until Monday to get an account number from this provider to get to my Savings that I own to get my Savings away from them? I held up my end of the agreement, SeedFi needs to hold up to theres. Or pay me all the money I spent over the past 6 months including the payoff, since they have not held up their end of the loan agreement. I should have been given the option since my account was paid to move my funds away before transferring it to a different provider. Even when I called about them unlocking my savings yesterday as the payment had posted, it was not brought up to me by the representative it was being moved to a new provider. Real shady business!

  Business Response

  Date: 12/14/2022

  Hi ***********,
  
  I apologize for the experience you had. Your check was mailed during the transition of your account servicing to SST. If the mail was received by SeedFi, it was directly forwarded to SST right away. SeedFi didn't deposit any checks for your account prior to the transition. Please contact SST directly at  ************** or *******************************. If you need to resend a check to SST, their mailing address for check payments is ****************************************., Fifth Third **************, Lockbox # *****, ********************************** 60453.
  
  Thanks,
  ******

• Initial Complaint

  Date:11/28/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Seems this is a problem with SeedFi. I mailed a check overnight to the address given by SeedFi. The address was confirmed on their website and in a letter from them. I get a message today from the post office tracking information stating: "Your item was forwarded to a different address at 9:12 am on November 28, 2022 in *************, **. This was because of forwarding instructions". I called SeedFi and the agent states they get checks at that address all the time. I asked why my overnight check was forwarded and she asked when did I mail it? I told her when I mailed it, and she went on to say that it takes 2 - 3 days for SeedFi to receive it. I reminder her that the **** has already tried to deliver the letter so what she is stating is incorrect. She then abruptly hung up on me and has not tried to call be. I hope I am not falling into the same garbage that seems to be the norm for this company. I need to know when this will be processed and why the address given is not the actual address. I have uploaded the forwarding message from the **** and a copy of the tracking information showing it was mailed to the address that was confirmed with the SeedFi agent.

  Business Response

  Date: 11/30/2022

  Hi ******,
  
  We reviewed your calls with us. The address you confirmed is our address for accepting checks. It will take a few days once it's received before it gets to our internal team for processing. Once your check is deposited, we will send you an update right away. 
  
  Thanks,
  ******

  Customer Answer

  Date: 12/02/2022

   
  Complaint: 18471507
  
  I am rejecting this response because: I am asking why was the ************** to an address in *************. Why did payment need to be sent to *************. Are you not in **********? Why could I not just send it to the address in ******?
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 12/02/2022

  Hi ******,
  
  I don't see any mentioning of the mail being forwarded to ****** in your screenshots. What I can confirm is we received your check of $3545.92 today, December 2nd, 2022, and started the depositing process. Please allow up to 2 weeks for processing before it is posted in your account. 
  
  Thanks,
  ******

• Initial Complaint

  Date:11/27/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was paying on time through autopay. I took all of my bills off auto pay because of an incident with more money being taken out of my account. Now my payment is considered late just because I dont have auto pay installed and Im not. I rather pay manually. I did write to them and I want to close my account. All before my payments were on time and now they are late. This is a scam.

  Business Response

  Date: 11/28/2022

  Hi ******,
  
  I see that you currently have a pending payment that was initiated on 11/26/2022 for $120. There were three manual payments initiated on 11/3, 11/8, and 11/13. All of them were bounced due to insufficient funds. Prior to that, the last payment we received was on 9/30/2022. Canceling autopay doesn't result in late reporting. Delinquency that have lasted for 30 days or more results in late reporting.
  
  If you want to close the account, the pay off balance as of 11/28/2022 is $2239.69. You can always pay that online or over the phone. Once your final payment settles, your account will be considered paid off and closed.
  
  Thanks,
  ******

• Initial Complaint

  Date:11/26/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called Seedfi back in October 2022 requesting to cancel the savings account portion of the credit builder installment account because of my hardship due to my medical diagnosis. With this account I actually received $1500 from Seedfi which thus far I've made $1700 in payments towards the account. For the program there was an amount of $2500 which would be added on as a savings account that I would not have access to until I paid off a total of $4000 plus interest and fees. I called Seedfi to cancel that $2500 savings account portion because due to my medical condition I may not live long enough to even access that account and I can't afford to pay for something I have not received nor do I have access to it. I have to use what little money I get to pay for my housing and medical expenses. I recently sent Seedfi an email with an attachment of a copy of the instructions on how to cancel this credit builder instalment account from their website but I have not received a reply yet. I don't think it's fair to make someone pay for something they have not received or have access to. I take full responsibility for the $1500 I received which again I 've made $1700 payments towards it. But I really need the cancellation request I made for the remaining $2500 of the credit builder installment account to be honored as per the information posted on their website as well as find out how much more if any that I owe towards the $1500 I actually received. I am literally fighting for my life right now and this added stress with this Seedfi matter is not helping.

  Business Response

  Date: 11/28/2022

  Hi ****,
  
  I do sympathize your situation. The information you shared is for our Credit Builder Installment Edition product. The product you have currently is the Borrow & Grow. Therefore, the option to cancel doesn't apply to your account. I understand our team offered a two month deferment which you rejected. If you want to reconsider the 2 month deferment option, please reach out to us at *******************************. 
  
  Thanks,
  ******

  Customer Answer

  Date: 11/28/2022

   
  Complaint: 18465477
  
  I am rejecting this response because: The reply from the business is not helping me by telling me I can't cancel a savings account that I technically have not received nor do I have access to such. I am facing a hardship because my cancer is progressing. To offer me a 2 month deferment towards an account I can't afford to make payments to is not going to help. I'm literally fighting for my life and struggling to keep a roof over my head and this company wants to force me to pay for something I have not received or have access to. 
  
  Sincerely,
  
  *********************

  Business Response

  Date: 11/29/2022

  Hi ****,
  
  I understand our offer is not exactly what you asked for. The savings account is what you agreed to when you signed up for this account. It can't be unlocked until the loan is paid in full. I have escalated your case to our management team, and confirmed that the two months deferment is the best option we can offer today. If you want us to apply the deferment, please email us at *******************************. 
  
  Thanks,
  ******

• Initial Complaint

  Date:11/18/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Like all the other consumers who filed complaints against SeedFi, Ive paid off my loan and am waiting for funds to be released.- I didnt take out this loan in the first place so that I could defraud the company, so why is my payment being held hostage for nearly a month? My check was from a title agency as part of a refinance. It was not handwritten by some sketch person in a dark room somewhere.- Ive been in contact since the check was mailed on October 26, ****. My availability date continually moves forward because: it was a check, not a debit and we hold large payments to prevent fraud.- I cant help it that my mortgage company paid the refinance funds to SeedFi by check. Nowhere in their contract did I see anything about withholding the payout portion of the loan for spurious reasons for an ever-extending amount of time.- Im pretty sure if I withheld my loan payments to SeedFi for spurious reasons, I would be reported to the credit bureaus. Stat.- Their policies make me feel like Im a fraudulent, irresponsible consumer. Um, no. My partner is in between jobs so I wanted to use my savings as padding in my own account, where I dont have to wait a month for a transaction to go through.Im sure this is fruitless, but can I just get my d***n money, yall?

  Business Response

  Date: 11/29/2022

  Hi ****,
  
  For the check depositing procedure, we have a 1-2 weeks processing time after we receive. This is to ensure the check received is fully deposited and settled on our end. There were two smaller payments you paid from the checking account on 11/17, and those payment have a 2-5 business day processing time before your savings is unlocked. I see that you already withdrew your savings on 11/25/2022. If you have any additional questions, please email us at *******************************.
  
  Thanks,

  ******

• Initial Complaint

  Date:11/11/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Seedfi is the most ominous company Ive ever worked with and I wish I had read the reviews before committing to a loan with them. I signed up for something like a credit builder loan. Every single due date, which is twice a month, theyve charged me more than once. I had to repeatedly reach out to them to get the to push payments forward, refund multiple payments, and finally cancel my autopay. This last time, they took two payments out for my due date and told me theyd move the second payment forward so I wouldnt owe money at the beginning of November. StillC they withdrew a payment from my account. It took them an unreal amount of time tor refund this second payment to me and I had them cancel my auto payment because I couldnt trust them to accurately manage my account without my supervision. Finally, I received an email at more than half of my last payment was going towards fees with no description of what those fees were, and the remainder was going towards interest. I emailed them on November 3rd asking what fees I was paying and no one has ever gotten back to me despite me following up more than 3 times. At this point, I feel like they are practicing unfair and deceptive business practices and Id like nothing more than to pay exactly what *** borrowed back immediately and nothing less. They are still holding thousands of dollars of money they essentially owe to me as part of this credit building loan and I have little faith *** ever actually see that money.

  Business Response

  Date: 11/14/2022

  Hi ******,
  
  I do apologize the delay we had to reviewing and responding back to your request. I did hear back from our senior management team today after they reviewed your account. When a manual payment is made, this doesn't automatically cancel the autopay scheduled. It requires a manual adjustment to cancel or postpone your scheduled autopay. We did refund the two payments made on 5/22/2022 and 10/7/2022. To execute the refunds, we had to post refunds amount equivalent to the payments. That's why some of your recent payments are allocated to those refunds which are labeled as "fees" in your recent payments. Our senior management reviewed your case, and confirmed that our system didn't charge you any extra fees. It's just how our system labeled them. I hope this answers your question.
  
  Thanks,
  ******

  Customer Answer

  Date: 11/14/2022

   
  Complaint: 18390441
  
  I am rejecting this response because: this is no excuse

  for shady business practices and poor customer service.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:10/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Why cant you give your actual payment mailing address? Youre falsely advertising a mailing address. My home equity check from my mortgage company was next day **** to you. Of course just like everyone else its magically forwarded. Why? Your agent today tell me the same address thats on the shipping label. He then instructs me to make a full payment online and not to mail a check! He was working from home his dogs wouldnt stop barking. Post your **** mailing address.

  Business Response

  Date: 10/28/2022

  Hi *******,
  
  Our mailing address for customer checks is listed on our FAQ: https://www.seedfi.com/faqs/how-to-make-seedfi-loan-payments
  
  It is:
  SeedFi 
  548 ********* 
  PMB 33447 
  *************, ** 94104-5401
  
  We do encourage our customers to make payments online as mailed checks have 2-4 week processing time depending on when we receive the mail.
  
  Regarding the call quality, I have forwarded to our internal team to pull calls and evaluate. We will provide the feedback to the agent as needed. I apologize that the experience didn't meet your expectation.
  
  If there is anything else we can help with, please email us at *******************************.
  
  Thanks,
  ******

  Customer Answer

  Date: 10/28/2022

   
  Complaint: 18326260

  incorrect. that is not your mailing address  you have your ************** from that address to a location in ********* ******. Why keep denying facts? Every complaint against you states this same error. As for holding a check for two weeks is wrong.  Checks clear Im two-three days. I would know this  

  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 11/01/2022

  Hi *******,
  
  We reviewed the envelope that had your check. It was mailed directly to the address we provide to all customers. There was nothing that mentioned it was forwarded to ******. 
  
  Thanks,
  ******

  Customer Answer

  Date: 11/10/2022

  the payment was forwarded. See the attachment.

  You received full payment October 31st. The check cleared ***************** ***** Nov 1st. That was confirmed by my home refinance company. TODAY November 10th You Seedfi are still claiming the check isnt cleared on your end! This is a check from a Billion dollar refinance company that youre claiming hasnt cleared on your end. Release my so called savings thats $3000 oh I cant forget the .07 interest Ive earned. Lets end this disaster  

  Complaint: 18326260
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:10/26/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To know now, My seedfii account is listed on my credit report for a $40 dollar loan dissatisfied my initial amount that was quoted I was saving for. A forty dollar loan with a payment of 26 payments times 40 equals ****. So Im basically stupid.

  Business Response

  Date: 10/27/2022

  Hi ********,
  
  The Credit Builder account you have with us is a $1000 line of credit. I pulled up your Experian credit report, and the information is correct. The amount you paid and owned are updated monthly. From the 9/15/2022 report, you can see that you owed $40 and you paid $80 between 8/16/2022 - 9/15/2022. The $40 owed in that reporting was paid off on 9/16/2022, so that will be reflected in the next update after 10/15/2022. If you have questions on how to read the information on your credit reporting, you can email us at ******************************* or reach out to the credit bureaus directly. 
  
  If you are looking to see how much you have saved so far, please refer to your account center on seedfi.com. The amount you saved is not part of the credit reporting. Hope this clarifies your question.
  
  Thanks,
  ******

  Customer Answer

  Date: 11/02/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely, Thanks I saw the corrected report and I will resolve my account as soon possible. Ive noticed the only way to make an extra payment on the website is to cut off automatic payments. Thanks.
  
  *******************************

• Initial Complaint

  Date:10/10/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/3 a payment via ACH was made on an account under $200 that has been open less than 3 months and made the final payment in a large amount exceeding $2000 on 10/5 via debit. My funds have yet to be released, and I have been given various excuses and policies as to why the account is unavailable. I have reached out several times via email with no response to any of my request for management and status update. I have called several times been told management is never available, but what's not understood that is a violation of consumer rights. They tell you management will contact you back in a certain amount of days or hours, with no call ever coming through. What company never has a source of upper management available?! I have yet to hear from management, and yet to receive an email response. The *** omits information and or has information that is not matching the information provided by customer service representatives. The company is not forth coming in the process of how the finalization of their products is completed. As well, they provide limited information on which form of payment if that even matters will resolve the debtors balance sooner. As it seems, no matter what form of payment utilized, they are not forth coming on release of funds once debtor has paid in full.

  Business Response

  Date: 10/11/2022

  Hi ********,
  
  We reviewed your calls and emails with us. Our agents have been stating consistent information of 2-5 business days or 7 days total since you made a large final payment on 10/5. Just because the funds were already drawn on your checking account doesn't necessarily mean it's settle in our bank. The funds settled this morning, and I see that you already withdrew your savings this morning. This issue is now resolved.
  
  Thanks,
  ******

  Customer Answer

  Date: 10/12/2022

   
  Complaint: 18194635
  
  I am rejecting this response because: This is not correct and the amount of times I requested a manager was unbelievable. Also the fact I was told to many times different time frames I would hear from management. This statement is being used freely to avoid addressing matters on a professional level. The tactics used to establish these loans the reps aren't forth coming with information and the information doesnt match the *** either. Main violation if the consumer rights is never having a manager available or do they return any calls. I have yet to speak to a manager yet. Lets also be clear this company was holding account locked for $150 to be exact not the 2k plus another dishonest statement that was made.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 10/19/2022

  Hi ********,
  
  
  I just gave you a call and left you a voicemail this morning. If you want to talk to a manager on the phone, please call us at ************ and mention your availability for later today. I left notes on your account, so this will be escalated right away when you call.
  
  In the meantime, I went ahead and reviewed your case again. 
  
  First, I apologize we didn't respond to your escalations right away on 10/7 and 10/9. By the time we were responding on 10/11, we already received your BBB complaint as well. We consolidated our response and responded on BBB.
  
  Second, we did review the call on 10/7. The agent did mention the hold is from a payment made on 10/3 using a checking account which the payment can take 2-5 business days to clear. The information provided over phone was correct. I do apologize for the first response I provided on BBB which had the wrong information regarding a large payment on 10/5. Your large payment on 10/5 was made via a debit card, so the hold time above didn't apply to that payment. 
  
  I did see you were able to successfully withdraw your savings on October 11th, 2022. If there is anything else I can help clarify, please give us a call or email us at *******************************.
  
  Thanks,
  ******