Complaints

This profile includes complaints for Prosper.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Prosper.com has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Prosper.com

  221 Main St Ste 300 San Francisco, CA 94105-1909

  
• 

  Prosper.com

  PO Box 1467 Killeen, TX 76540-1467

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid off my personal loan with Prosper in full on June 04 2025, and now an autopayment happened on June 19th with debited from my account today on June 30th. They never sent me documentation and they never turned off the autopayment of ******. I want documentation that my loan was paid off in full, a refund of ******, and the autopayment shut off. Thank you.

  

  Business Response

  Date: 07/08/2025

  Dear *****,
  
  Thank you for reaching out. We apologize for any confusion or frustration this situation may have caused.
  
  After reviewing your account, we confirmed that your loan was fully paid off on June 4, 2025. The $350.54 that was posted on June 19th was a credit, and a refund for that amount has already been issued.
  
  Once a loan is closed, auto payments are automatically disabled, so no further payments will be deducted since your balance is zero. Additionally, we can confirm the paid-in-full letter has already been provided.
  
  If you have any other questions or concerns, please dont hesitate to contact us at ************************************************************ or call us at ************.
  
  Sincerely,
  Prosper ***************

• Initial Complaint

  Date:06/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I literally just open a credit card with these people about a week ago they let you use 50 percent of your credit limit before you get your card so I use it to make about 3 purchases I tried to use it again it kept saying decline I finally had got the card in mail so I activated it the man aint even tell me a hold was on the account he proceeded to activate it so basically I end up trying to set a pin it wouldnt let me finally got to talk to somebody and they said it was a hold on my account for potential fraud I was so confused I was wait its me using my card how yall say its fraud if its me using it so basically the lady lied and said wait on a email from the fraud department telling me the hold was taken off my account so they basically end up closing my account and lied and said they sent a email about my account I check my email everyday faithfully no email was sent but they lied and said they sent me one so I talk to somebody today on 06/25/2025 he so called say my account would be open back up it shouldnt have been closed in the first place when I kept telling yall it was me making the transactions so now Im waiting on them to reopen my account and dont know how long thats gone take cause again theres no reason my account should have even been closed as of now I have nothing good to say about this company until this issue is resolved

  

  Business Response

  Date: 07/02/2025

  Dear Kilwana,
   
  Thank you for reaching out and sharing your concerns.
   
  While were limited in the information we can provide in this public forum, we want to assure you that the account was thoroughly reviewed by our internal teams. As part of our commitment to protecting consumer information and account security, we conduct regular reviews. Based on that review, the account has been closed.
   
  If you believe this was done in error, or have additional information youd like us to consider, we encourage you to contact our customer service team directly so we can work with you to clarify or resolve any outstanding concerns. Please dont hesitate to reach us at ************** or **********************************************************************.
   
  Sincerely,
  Prosper ***************

• Initial Complaint

  Date:06/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is due to Prosper Marketplace processing a loan without my knowledge, falsely e-signing loan documents, never providing any terms of this loan. Forcing me to pay for a illegal loan, then reporting inaccurate and misleading information to all three major credit bureaus after all monies were paid in full. January and April of 2025 I was denied credit due to Prosper Marketplace false credit reporting. I have a email dated Feb 27, 2023, from Prosper verified new email address as ********************** Which indicates the non active email was used previously for the loan : ******************* email not active since 2021). Prosper investigation on 6/21/2023, found that this loan was E-signed on 12/21/2022(ref# *******). According to Prosper loan policy, 48 hours after loan terms are signed, money is disbursed to account (borrower). Bank statement show initial deposit on Jan 4, 2023. Automatic payment made on Feb 4, 2023(unauthorized). Payment arrangements made Feb 27, 2023 to payoff loan. Submitted a written check #**** based on arrangements made to make final payment before the end of April. Final payment processed on April 27, 2023. I have filed several complaints with Prosper Marketplace, regarding this fraudulent loan. June 13, 2025 Prosper responded (within 12 hours) account was paid in full after the charge off on Oct 7, 2023 when in fact final payment made April 27, 2023. Two months afterwards an email 6/30/2023, requested $41.05 after loan pay off.( unexplained payment?. June 12, 2025 @ 9:00am, I ******** ****** spoke with Prosper Marketplace representative recorded call, which Representative stated Prosper records show loan#******* was e-signed on 12/31/2022, then she corrected herself stating it was on January 2, 2023. She confirmed policy is to release funds within 48 hours of the signing of loan agreement. My current credit report from Experian dated 6/6/2025, reflects 30, 60, 90 days late and a charge off of loan # *******.

  

  Business Response

  Date: 07/01/2025

  Dear ********,
  
  Thank you for reaching out to us.
  
  We want to reassure you that we are carefully looking into the concerns youve shared through the ***** and we will be providing our response directly through that channel. We understand how challenging situations like this can be, and we genuinely appreciate your understanding and patience as we work through everything.
  
  If you have any additional questions or need any assistance along the way, please dont hesitate to reach out to us at ********************************** or call ************. Were here to support you.
  
  Kind regards,
  
  Prosper ***************

  Customer Answer

  Date: 07/01/2025

   
  Complaint: 23512448
  
  I am rejecting this response because:July 1, 2025
  
  
  Response regarding Prosper Marketplace LLC, submitted July 1, 2025.
  
  
  Rejecting Business Response regarding this matter (ID# *********, as a consumer I have attempted to resolve this matter directly through the company numerous times with this same vague response. Prosper never provided any evidence to support these false reporting on my credit. I am effect financially daily as a result of these inaccurate information on my credit reports. I requested Prosper to provide proof of authorization and contractual agreement or immediately remove the erroneous loan information from my credit reports. I am not satisfied with Prosper attempt to brush this matter under the rug (again). On June 13, 2025 Prosper responded less than 12 hours after I submitted a complaint on June 12, 2025 claiming they reviewed the matter. This is the first time Prosper Marketplace has to answer to someone other than the consumer, which they have shown no consideration. If this matter is not resolved through credit protection agencies, I would like this matter referred to the small claims court mediation. Please, ask Prosper Marketplace to provide evidence or remove the unauthorized loan from my credit reports.
  
  
  
  Sincerely,
  
  ******** ******

  

  Business Response

  Date: 07/08/2025

  Dear ********,
  
  Thank you for bringing your concerns to our attention, we sincerely apologize for the frustration and financial stress this situation has caused you.
  
  We've thoroughly investigated your complaint regarding the loan on your credit reports. Our records show that on December 31, 2022, an application was submitted using an email address associated with your Prosper account since 2016. The loan was approved, and our records indicate the terms were electronically agreed to on January 2, 2023.
  
  We understand your concerns about communication issues. Our records show you contacted our customer service in February 2023 to update your email address and expressed confusion about the loan status. We noticed that our approval email went to the old email address you had on file, creating a communication gap.
  
  In response to your validation request, a Validation of Debt packet will be sent to the address you provided within 7-10 days.
  
  As of July 1, 2025, we can confirm the loan is reporting to all three credit bureaus correctly.
  
  We apologize that our previous communications haven't adequately addressed your concerns. If you have questions, please dont hesitate to reach out to us at ********************************** or call ************. Were here to support you.
  
  Sincerely,
  Prosper ***************

  Customer Answer

  Date: 07/08/2025

   
  Complaint: 23512448
  
  I am rejecting this response because: Prosper Marketplace has continued to use the same verbiage and has not provided any proof of this loan, no signed terms of agreement, no proof of service, only a promise to investigate matter?  I have provided written (email) from Prosper showing there is false information regarding when this alleged loan was processed and proof Prosper didn't have my current information at the time of this alleged loan.  Prosper is allowed to use deceptive loan practices, without providing any proof, other than the word, when a consumer has to provided detailed information, validate all claims with proof which was provided.  I would like this matter to be sent to the small claims court and request information regarding the process.  This matter has been ongoing for over a year and Prosper has never provided any documentation to establish the false claim that I established this loan and agreed to the terms of this loan.  The fact that I paid the loan back to try to stop Prosper from destroying my credit and after they received all their money and the money they extorted from me, they still damaged my credit to show their power over the consumer.  This is theft and strongarm robbery, I am not going to allow Prosper to abuse the system without this matter being addressed at every level.  Prosper claims their investigation was completed June 13, 2025, but still hasn't provided this consumer or any of the agencies investigating this matter with any proof.  CFPB, Las Vegas Metro Police ***** BBB, ***********************, IC3 Internet Crime Complaint Center, not one agency has received any proof of this fraudulent loan agreement?
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:06/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My personal information was given or sold to Prosper ********************** and now they call five to six times a day, leaving messages constantly.

  

  Business Response

  Date: 07/01/2025

  Dear *****,

  Thank you for bringing your concerns to our attention. We understand how frustrating repeated contact can be and sincerely apologize for any inconvenience caused.

  After reviewing your account, we can confirm that there was an application for a personal loan submitted back in April. Our records show several outreach attempts were made between 4/26/25 - 4/29/25, as part of standard account servicing practices. However, we can confirm that no additional calls have been made through Prosper directly to you since then.

  Please be advised that you have been removed from all Prosper marketing lists and will no longer receive marketing-related communications from us. This includes any promotional materials or outreach related to personal loans. Please note that we are unable to control or prevent any outreach that may originate from third-party sources.

  If you have any questions or need additional assistance, you may reach us at ********************************** or call us at **************.

  Sincerely,
  Prosper Client Services
  

  
  

• Initial Complaint

  Date:06/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Prosper has failed to disclose the reason why they closed my account. On their website, they tell me I'm pre-approved for a loan, yet when I attempt to apply it says I have a duplicate profile. Then, when I login to the original profile, it says the account is closed. I have called and email and no one will say why. Prosper is falsely giving me the notion that I'm pre-approved, yet they won't even allow a relationship with them.

  

  Business Response

  Date: 06/27/2025

  Dear *********,

  Thank you for contacting us. We sincerely apologize for any confusion or frustration this situation may have caused.

  After reviewing your inquiry, we found that the account associated with the email you provided is a duplicate. Your original account has been terminated.

  Please note that pre-approval offers, whether displayed on our website or through third-party partners, are based solely on credit information. These offers do not take into account existing or previously closed Prosper accounts. As such, it's possible for a terminated account to still receive pre-approval notifications.

  At this time, Prosper is unable to verify your identity as someone we can engage in business with. Unfortunately, we are unable to provide further details regarding this decision.

  If you have any other questions or concerns, please dont hesitate to contact us at ********************************** or call us at ************.

  Sincerely,
  Prosper Client Services
  
  

  
  

  Customer Answer

  Date: 06/27/2025

   
  Complaint: 23496966
  
  I am rejecting this response because:

  Clarify the reason why or whos making the decision. There has to be a source thats making this determination. If a CFBP complaint is more appropriate, please let me know.

  
  Sincerely,
  
  ********* *******

  

  Business Response

  Date: 07/02/2025

  Dear *********,

  Thank you for following up.

  We understand this may not be the outcome you were hoping for, but please know that your account was thoroughly reviewed by our internal teams. As part of our security procedures, weve determined that were unable to move forward and your account will remain terminated.

  If you believe this decision was made in error or have additional information to share, we encourage you to contact us directly at ************ or ************************************************************.

  Sincerely,
  Prosper Client Services
  

  
  

• Initial Complaint

  Date:06/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Prosper has the wrong bank acct info and WILL NOT CHANGE IT in order for me to close my account and withdraw the $. Multiple emails, phone calls, etc since May have been ignored. I just found out I'm 'terminal' and I need to clean up and empty little accounts like this. ********************** is committing financial abuse of an elder/disabled person, blatantly. I have physicians reports associating this mess with exacerbation of symptoms including hypertention-2 so high that according to this doctor: "You're a ticking time bomb down to your last seconds"

  

  Business Response

  Date: 06/25/2025

  Dear S August,
   
  Thank you for reaching out. Were truly sorry for any confusion or frustration this experience may have caused, and we appreciate your continued patience.
   
  After reviewing your account, we can confirm that your call with our ***************** team was successfully completed on June 25, 2025, and your bank account information has been updated. This should now allow you to proceed with withdrawing your funds.
   
  Weve also received your concerns through the ************************************ (CFPB) and are preparing a full response, which will be communicated to you through that official channel.
   
  If you have any further questions or would like to confirm the next steps, please dont hesitate to contact our ***************** team at ********************************* or by phone at ************.
   
  Were here to help and are committed to resolving this for you as smoothly as possible.
   
  Sincerely,
  Prosper ***************

• Initial Complaint

  Date:06/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an open account with Prosper and in 2024, I experienced some hardship due to natural disaster, Hurricane *****. I opted to pay thru a loan modification and have paid on time since the beginning of the modification, but this company consistently reports my payment history as being late. I have contacted the third party that is handling the payments and was informed that they are reporting to Prosper all payments that are made which have not been late so that asked that I contact Prosper but when you contact Prosper, they send you back to the third-party company.I am almost done with paying this loan modification off but am constantly being dinged as late with the credit bureau.

  

  Business Response

  Date: 06/25/2025

  Dear *****,
   
  Thank you for reaching out. We're sorry to hear about the hardship you faced during Hurricane ***** and truly appreciate your commitment to making timely payments through your loan modification.

  Weve reviewed your account and confirmed that you're enrolled in a settlement agreement managed by ******* & *****. As part of this arrangement, your account will continue to report the status it was in at the time of enrollment. This is standard for settlement programs and remains in place until the agreement is completed.
   
  We understand how this may be frustrating, especially when you've made consistent payments through the settlement process. Please know this reporting is consistent with credit bureau guidelines for accounts in settlement programs. Once your agreement is successfully completed, your account will be updated with the credit bureaus to reflect that it has been settled in full.
   
  We hope this clears up any confusion. If you have further questions, feel free to contact us at ************ or ************************************************************.
   
  Sincerely,
  Prosper Client Services

  Customer Answer

  Date: 06/25/2025

   
  Complaint: 23475461
  
  I am rejecting this response because: I have other creditors in which I am enrolled in a settlement program who do not report as being late but is reporting as being paid as agreed.
  
  Sincerely,
  
  ***** *******

  

  Business Response

  Date: 07/02/2025

  Dear *****, 
  
  Thank you for following up. 
  
  We understand how frustrating it is to see late payments reflected on your credit report. Prosper is required to report the account status as it was at the time you enrolled in the settlement program. While other creditors may handle this differently, our reporting follows credit bureau guidelines and the terms outlined in your Borrower Registration Agreement.
  
  Once your agreement with ******* & ***** is completed, your account will be updated to reflect it as Settled in Full.
  
  Were here to help if you have any further questions. Please dont hesitate to contact us at ************ or ************************************************************.
  
  Sincerely,
  Prosper ***************

• Initial Complaint

  Date:06/14/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was not told the consequences that the settlement would have on my credit report. I was told that this would be paid as agreed and would not affect my credit. They are stating that they have done no wrong. I have asked for if I could pay in full to delete the settlement off of my report and they didn't even respond just gave me the I'm sorry but we did no wrong. I was told numerous times that the way this would be recorded would not affect my credit.

  

  Business Response

  Date: 06/20/2025

  Dear ******,

  Thank you for reaching out. We truly understand how important your credit is, and we're sorry for any confusion or frustration this situation may have caused.

  After reviewing the call from the date you enrolled, we confirmed that the representative did explain the account would be reported as Settlement Paid once resolved. We understand that the potential impact on your credit may not have been entirely clear at the time, and we regret any resulting confusion.

  We also reviewed your request to pay in full in exchange for removing the settlement status. Unfortunately, since the account was resolved according to the original settlement terms, were unable to modify the reporting, as it remains accurate.

  If you have additional details or need support, please dont hesitate to reach out to us at ************************************************************ or ************.

  Sincerely,
  Prosper Client Services

  Customer Answer

  Date: 06/27/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** **********

• Initial Complaint

  Date:06/12/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company refuses to delete data about me that I never gave them and I have know idea what they do or what the company is

  

  Business Response

  Date: 06/18/2025

  Dear Devon, 

  Thank you for bringing your concerns to our attention. We understand your frustration and sincerely apologize for any inconvenience caused.

  Our records indicate that on 3/27/2025 rates were checked directly through our Prosper website. However, no offers were generated, and there was no impact to your credit. 

  At this time, we are unable to remove your information from our system, as we are required to retain certain data in accordance with regulatory obligations. That said, we have processed an opt-out request on your behalf to ensure you no longer receive marketing communications from us.

  For more information on how we manage and protect your data, please refer to our Privacy Policy available on Prospers website.

  Should you have any further questions or concerns, feel free to contact us at ************************************************************.

   

  Sincerely,
  
  Prosper Client Services

• Initial Complaint

  Date:06/12/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Prosper Marketplace, I do not have a contract with Prosper Marketplace, they did not provide me with the original contract as I requested.

  

  Business Response

  Date: 06/18/2025

  Dear ******,

  Thank you for bringing your concerns to our attention. We understand how important it is to have clarity and confidence regarding any account activity, and we appreciate the opportunity to assist you.
  

  We want to assure you that we take your dispute seriously. On June 16, 2025, we mailed a validation of debt to the address we have on file, in accordance with your request. Additionally, our Fraud team sent an email on the same day that included further documentation related to your claim.
  

  Please review the documents provided in that email at your earliest convenience. If you did not receive the email or require additional clarification, we encourage you to reach out to us directly so we can assist you further.
  

  You can contact us via email at ************************************************************ or by phone at ************. We are here to help resolve this matter with you.
  

  Sincerely,
  

  Prosper Client Services