ComplaintsforProsper.com

• Initial Complaint

  04/20/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I just received a loan denial for a new line of credit that I NEVER REQUESTED. How did your company get your hands on my SSN to apply for a loan???

  

  Business response

  04/25/2024

  Dear *******, 
  
  Thank you for reaching out to us regarding your concern. 
  
  The email you received was sent from Prosper in response to a loan request submitted in your name, which may have come through Credit Karma. 
  
  Checking personal loan rates does not result in a hard credit inquiry. Instead, Prosper uses a soft inquiry to check an applicant's credit, which does not impact your credit score. 
  
  If you have any other questions or concerns, feel free to give us a call at ************.
  
  Sincerely, 
  Prosper Client Services 

• Initial Complaint

  04/19/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I had an 'outstanding' offer on credit karma for a $25,000 loan from prosper. They ran my credit & knocked it down to $16,000. That was fine with me. I accepted. They sent me a congratulations on your approval email. Then called me within a day or two & told me I was denied. I was told by the rep it was because I can either choose being employed by my employer or claiming my rental property but I could not do both. First off, how are you going to congratulate me on an approval then turn around and take it back? Then why can't I claim being a landlord? It's my income property. It's extra income which is what it was put under!

  

  Business response

  04/25/2024

  Thank you for reaching out to our team ****, in case you haven't had a chance to review our response we'd be happy to answer your concerns here. 
  
  Each loan is subject to its own verification requirements after an offer is extended and an application is submitted.
  
  At this time, we are unable to combine Self Employment - Rental income with W2 income.
  
  We understand this was not the outcome you were expecting, and we sincerely apologize for the frustration this has caused.
  
  We hope you would consider us in the future, and should you decide to reapply, a hard pull will be necessary as the pervious one expired on 4/12/2024.
  
  If you have any additional questions or concerns, please let us know at ********************************** or by giving us a call at ************. 
  
  Sincerely,
  Prosper ****** Services

• Initial Complaint

  04/18/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am a victim of identity theft. I've noticed unauthorized transactions and suspicious activities linked to my identity. I've filed a police report, but I need assistance in resolving this issue. I hope to recover my financial losses, clear my name, and request your help in removing this inquiry from my credit report. Please help meinthismatter. ------- ProsperWebbk Inquiry Date: 09/26/2023--------

  

  Business response

  04/26/2024

  Dear *****, 
  
  Thank you for reaching out to us regarding your concerns. 
  
  We apologize for any frustration this has caused and want to assure you we are looking into the claim. 
  
  A member of our team has sent an additional message to you which contains more information regarding what is required to complete our research. 
  
  Sincerely,  
  
  Prosper ****** Services

• Initial Complaint

  04/17/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I applied for a personal loan. The original loan amount I was told was $25, 000. They did a soft pull on my credit and reduced it to $16,000. I accept, then they pulled a hard hit on my credit. Sent me am email congratulating me that I was approved. A day or so later they called and told me I was denied. The person who called me told me I could not use my income property as income hence the name, income property. Instead of allowing me to send them the information that could verify it, they closed it and the stated I could reapply. I told them I didn't want my credit hit again and they said if you do it within a week it won't be pulled again. How can you send a congratulations letter on an approval if you're not really approved ? Isn't that false advertisement??

  

  Business response

  04/25/2024

  Dear ****,
  
  Thank you for reaching out regarding your concern.
  
  Each loan is subject to its own verification requirements after an offer is extended and an application is submitted. 
  
  At this time, we are unable to combine Self Employment - Rental income with W2 income. 
  
  We understand this was not the outcome you were expecting, and we sincerely apologize for the frustration this has caused.
  
  We hope you would consider us in the future, and should you decide to reapply, a hard pull will be necessary as the pervious one expired on 4/12/2024.
  
  If you have any additional questions or concerns, please let us know at ********************************** or by giving us a call at ************.  
  
  Sincerely,
  Prosper ****** Services

• Initial Complaint

  04/16/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I have a Prosper Mastercard and in Jan of this year around the 17th I was billed ***** annual fee, I paid the card off in April of this year, around the 13th and I called and spoke to a supervisor asking for the annual fee to be prorated and sent back to me the difference. She stated she would request a full refund and sent it to the **** that would take care of it and they denied her request. Annual fee means the entire year, I only had them 4 months or less, so I should NOT be billed a year of annual fee

  

  Business response

  04/24/2024

  Dear ****,
  
  Thank you for reaching out to us regarding your concern.
  
  We are happy to see you were able to bring the account balance to $0. 
  
  While the account was closed on 04/16/2024 as requested to prevent further usage, the Annual Fee was applied in accordance with the Cardholder Agreement and unfortunately cannot be refunded. Please refer to the 'Fees' section for more information.
  
  We sincerely apologize for the confusion and frustration this has caused. If you have any other questions, please feel free to email us at *************************************** or by giving us a call at **************.
  
  Sincerely,
  Prosper ****** Services

  Customer response

  04/24/2024

   
  Complaint: 21584436
  
  I am rejecting this response because: I was charged the ***** anual fee in Jan of 2024, I paid this account off in April of 2024 and requested the account be closed. Since, I did not use a complete year of the annual fee, it should be pro-rated and the difference returned back to me.
  
  Sincerely,
  
  ***********************

  

  Business response

  04/25/2024

  Dear ****,
  
  Thank you for following up with us.
  
  Per the Cardholder Agreement the Annual Fee is assessed each year and can be refunded if the account is closed within 30 days of the closing date of the monthly statement on which the Annual Fee appears.
  
  The Annual Fee was assessed on 01/16/2024 and the account was closed as requested on 04/13/2024. The account was closed more than 30 days outside of the closing date of the monthly statement on which the Annual Fee appears; therefore, this fee cannot be refunded. 
   
  We deeply apologize for the frustration this has caused. 
   
  Sincerely,
  Prosper ****** Services

  Customer response

  04/26/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  04/16/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I have contacted the credit card company several times asking to speak to a supervisor to settle my account. They tell me each time a supervisor will call me back I never receive a call. I guess they dont want the money on the account that I closed. They arent going to *** me if I have tried to settle my debt with no response back.

  

  Business response

  04/24/2024

  Dear *****,
  
  Thank you for reaching out regarding your concern.
  
  We are happy to see a supervisor attempted to reach out on 03/22/2024 however, there was no answer and they were unable to leave a voicemail.
  
  Due to a technical issue on 04/10/2024, the callback requested on this day was not received.
  
  We deeply apologize for the frustration this has caused and kindly ask that you send us an email to *************************************** with the best days and times to contact you. Once we receive that email, we will partner with a supervisor that is able to call back during the days and times that work best for you.
  
  Sincerely,
  Prosper ****** Services

  Customer response

  04/26/2024

   
  Complaint: 21574100
  
  I am rejecting this response because: I have never received a phone call it would have been on my cell phone and I dont have any calls from Prosper in my call log and they could have left a message my voice mail was not full if they had made the phone call.
  
  Sincerely,
  
  ***********************

  

  Business response

  04/29/2024

  Thank you for following up with us *****. 
  
  We confirmed the supervisor who attempted to reach you on 03/22/2024 was unable to leave a voicemail as there was no option to. 
  
  We would like to continue working with you to schedule a call back with one of our supervisors as requested to further discuss your account. Please send us an email to *************************************** with the best days and times to contact you, so that we may partner with a supervisor that is able to call back during one of the days and times that work best for you.
  
  Sincerely,
  Prosper ****** Services

• Initial Complaint

  04/11/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  They need to call my bank and explain the deposit that was put in my account was not fraudulent. And then let the bank know that they are doing a wire transfer.

  

  Business response

  04/18/2024

  Thank you for reaching out to our team *******.  
  

  After a thorough review, we were unable to locate an account containing the personal information you shared.    
  

  If you believe you may be at risk of identity theft, we suggest that you contact each of the three major credit reporting agencies for assistance. 
  

  Should you have any questions, please email us at ********************************** or call us at ***************.  
  

  Sincerely,  
  

  Prosper Services 

  
  

• Initial Complaint

  04/05/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I get an email from prosper inviting to get a loan. Ive been looking to consolidate my credit cards. I get to the screen to check my rate and Im approved. I give all my information and what was required to get the loan. I submitted the loan thinking that if the business tells you that you are approved, logic dictates approved is approved. I think 95% of people would have been ****** about the time they wasted. approved +. approved = APPROVED. Im not upset about the disapproved request. Another business with better rates approved my loan. I hate wasting my time and energy. After reading complaint after complaint, makes me wonder if this is their standard operating procedure. I can tell Prosper right now that a hard inquiry needs to be removed or not reported in the first place. Seems like a bait and switch company. I would guess and say 10 times out of 10 times Prosper gets your information for free, denies request which reduces the risk of lending and losing money because of slow return payments and charge offs, and they could turn around and sell your information which has 0 loss. I willing to bet this may be their way of doing business PLEASE HAVE THIS REMOVED FROM MY CREDIT REPORT

  

  Business response

  04/12/2024

  Thank you for reaching out to our team *****.  
  
  Unfortunately, we have determined we cannot continue to extend a loan offer to you at this time and we welcome you to re-apply 90 days from 04/04/2024.
  
  We want to assure you that we have taken steps to remove the hard inquiry associated with the loan application. Please allow ***** days for this to reflect on your credit profile. 
  
  We sincerely apologize for any frustration this may have caused.  
  
  Should you have any questions please feel free to contact us at ************** or email us at ***********************************  
  
  Regards,  
  Prosper ****** Services

• Initial Complaint

  04/05/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am a victim of identity theft. I've noticed unauthorized transactions and suspicious activities linked to my identity. I've filed a police report, but I need assistance in resolving this issue. I hope to recover my financial losses, clear my name, and request your help in removing this inquiry from my credit report. Please help meinthismatter. ---------- COASTL/PROSP 12/27/2022---------

  

  Business response

  04/12/2024

  Dear ****,
  
  Thank you for reaching out to us regarding your concern and apologize for any confusion this has caused.
  
  We show the Prosper Credit Card was applied for on 12/27/2022 via our partner site Credit Karma.
  
  If you believe this account was opened fraudulently, we recommend giving us a call at ************ to file a claim and begin the investigation process.
  
  Sincerely,
  Prosper ****** Services

• Initial Complaint

  04/04/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I contacted Prosper with an email exchange from the company to settle on a 40% total agreement and that they would close and deactivate my account. I explained to them the circumstances in my life which I couldn't pay it all at once like they insisted so they sent an agreement of 40% settlement to close my account without anymore negative impact to my credit or myself. It has been nearly two weeks and the account is still open and negatively impacting my credit. I have emails, I have bank statements, I have 3 recorded conversations with Prosper employees all telling me my account is settled and closed. I called again today to verify this and the lady I spoke with said my account was not closed and it will take some time... they stated it would take 10 days and yet the account isn't settled or closed as they said in the email, recorded conversations, and through mail. I just want my account closed as they promised and the negative remarks off my credit score that shouldn't be there because they haven't fulfilled their part of the contract. I was told by an attorney to attempt contact through the BBB before filling a suit against Prosper.

  

  Business response

  04/11/2024

  Dear *****,
   
  Thank you for reaching out to us regarding your concerns.
   
  We are happy to see that your account was successfully settled and closed as of 04/03/2024. The settlement process was completed within the expected time frame of 10 business days from the date of your settlement payment on 03/21/2024.
   
  Prosper is required to report accurately and we have confirmed your credit reporting is accurate as of March 2024. The account will be reported as 'Closed/Charged Off - Paid in full for less than the full balance' beginning May 2024. Please allow ***** days for this update to reflect on the credit profile once it has been reported.
   
  We sincerely apologize for the confusion this has caused. If you have any other questions, please feel free to contact us by email at **************************************** or by phone at ************.
   
  Sincerely,
  Prosper Client Services 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩