Complaints

This profile includes complaints for Prosper.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Prosper.com has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Prosper.com

  221 Main St Ste 300 San Francisco, CA 94105-1909

  
• 

  Prosper.com

  PO Box 1467 Killeen, TX 76540-1467

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently applied for a loan through Prosper. I have had multiple prosper loans, most for $10,000.00 or higher and paid each of them off successfully, on time, or in advance of the loan termination date. I have been a faithful and reliable customer. Recently, they offered me a great deal and rate on a personal loan, so I decided to apply. I applied for this loan the same way I have every other Prosper loan prior. After preliminary approval, I went through with a hard credit check and I was told I was APPROVED. After my application was received, I was told they "could not verify my income". Odd, but ok? Upon review, I evidently included additional household income in box 1 of the application when apparently I should have put it in box 2. Instead of allowing me to remedy this and submit proof, the representative canceled my loan application. I was told I could start over with no additional hard credit check. The error was mine- happy to correct. However, when I applied again, my rate was DOUBLE the initial application and the total loan amount was lower. When I asked why, I was told "conditions had changed such as market rates, my credit score, etc.". Well sure they did, Prosper had initiated a hard credit check on my credit history, so my credit score changed. The changes in my credit were induced BY THE COMPANY. I did not want to accept the loan at the new rate. I wanted the original terms I was APPROVED for. I received email confirmation that my application was APPROVED. It feels like a bait and switch to grant an approval, retract it, and then make someone reapply at a worse rate. For that reason, I'm no longer interested in the loan and I would like the credit check reversed. Had I not known I was officially approved, I never would have instigated a hard credit check. A simple modification to my existing application would have been the fair thing to do, especially for a customer who has successfully paid off, with zero penalties, 4+ loans for the same company.

  

  Business Response

  Date: 01/22/2025

  Dear *******
  
  Thank you for reaching out. We understand your frustration and truly value your loyalty as a customer. We regret the inconvenience caused by the changes to your loan terms after your initial approval.
  
  Regarding your application, when we were unable to verify your initial income, we gave you the option to reapply with verified income to avoid an additional credit pull, as long as it was completed within 30 days of the initial pull. However, due to changes in your income and the new application details, the loan terms were adjusted.
  
  While we cannot modify the loan terms once an offer is made,please know that we are committed to making the process as smooth as possible for our customers. Unfortunately, the credit inquiry cannot be reversed, but we understand how this situation has impacted you.
  
  If you have further questions or need assistance, please don't hesitate to contact us at ********************************** or by phone at ************.
  
  Thank you for your understanding.
  
  Sincerely,
  Prosper ***************

  Customer Answer

  Date: 01/22/2025

   
  Complaint: 22815934
  
  I am rejecting this response because:

  You refused to give me the opportunity to re-verify my additional household income before canceling my application completely. It was not that you "could not" verify, it was that you DID NOT give me an opportunity to submit the additional documentation needed, and assumed what my income was based on the paystub provided (which was all the agent would accept). Your loan application allows space to input both primary income, and household income. If household income is not an acceptable form of income to qualify for a Prosper loan, then you need to omit this option from your application. I had additional documentation that would have verified my total household income, and you refused to let me submit these paystubs with my first application and instead rejected it outright. It is an online application- mistakes can happen. The right thing to do would have been to let me modify my primary application, submit my additional income verification, and THEN re-evaluate it and make a decision. Instead, you assumed what my income was based on a confusing and lengthy phone call with an agent over the phone (no one would transfer me to a supervisor), you denied my loan, dinged my credit, and offered me a worse rate and loan amount upon what was supposed to be a fair and equal re-application. If I were re-applying with no consequence, that would mean applying for the SAME loan, at the SAME rate. That is not what happened, this was a bait and switch. I would like my credit check reversed. 

  
  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 01/28/2025

  Thank you for following up, ******. We understand your concerns and regret the frustration this situation has caused.
  
  To clarify, Prosper's policy is that we can only accept income that is directly attributable to the applicant, which is why the additional household income could not be considered in the initial application. When the income provided couldn't be verified, we were unable to proceed with the loan and advised you to reapply with updated information.
  
  We truly value you as a loyal customer and want to ensure clarity in our process. Unfortunately, we are unable to reverse the credit check or adjust the terms of your loan application after changes have been made.
  
  If you have any other questions or concerns, were here to assist you further.
  
  Sincerely, 
   
  Prosper Client Services 

  Customer Answer

  Date: 01/28/2025

  I find the company's phrasing to be misleading and would not have used their services if I had understood the process as they describe it now. If I am told I can "reapply" for something, it means that I am applying for the same, exact thing as I applied for on the first go around. That is what I asked to do. To be given a different set of terms constitutes a NEW application, and had I known that was what they meant by "just let us close this one and reapply with no additional hard credit check!", I would have NEVER agreed. Additionally, if they do not want applicants use household income as a way to verify approval for a loan, do not give them the option to enter it in the form. We will not be able to resolve this dispute, I do not accept the company's response.
  

• Initial Complaint

  Date:01/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom it may concern,This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed **************************** ACCT #: ******* ***. $4,569.00 Under the Fair Credit Reporting Act, 15 U.S.C. 1681g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.

  

  Business Response

  Date: 01/22/2025

  Dear *******, 
  

  Thank you for reaching out to us regarding your concern. We take fraud concerns very seriously and are committed to assisting you in resolving this matter. 
  

  After reviewing your account, we have confirmed that the account is reporting accurately. In response to your request, a validation of debt will be sent to you via regular mail, and you should expect to receive it within 7-10 business days.

  Additionally, two emails have been sent to you: one on 1/21/2025 regarding the fraud claim, and another on 1/22/2025 discussing the account status and next steps. 
  

  Please be assured that we are here to support you and ensure that your concerns are addressed promptly. If you have any additional questions or need further assistance, feel free to reach out to us at ********************************** or call 866-615-6319. 

  Thank you for your patience. 
  

  Sincerely, 
  

  Prosper Client Services 

• Initial Complaint

  Date:01/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A Cashiers check for my loan account ******* was Fed exd to Prosper Market Place to pay off my loan the check was cashed by Prosper but the loan is still showing owed on my Credit Report(s). Tracking# ************ mailed on 12/16/2024 overnight delivery.

  

  Business Response

  Date: 01/21/2025

  Dear *******,
   
  Thank you for reaching out, and we truly understand your concerns regarding the status of your loan on your credit report. We apologize for any confusion this may have caused.
   
  After reviewing your account, we can confirm that the cashiers check was received and applied to your loan on 12/18/2024. We also processed an overpayment disbursement on 12/28/2024, and your partial origination fee was refunded on 1/12/2025. Congratulations on successfully paying off your loan!
   
  Please note that your loan is now closed, and the updated information has been sent to the credit bureaus. It can take ***** days for the "Paid in Full" status to reflect on your credit report.
   
  If you have any further questions or need additional assistance, feel free to reach out to us at ********************************** or by calling ************.
   
  Thank you for your understanding, and we appreciate your continued trust in Prosper.
   
  Best regards,
   
  Prosper Client Services 

  Customer Answer

  Date: 01/21/2025

   
  Complaint: 22778097
  
  I am rejecting this response because:
  The business should be contacting the three Credit Bureaus via e-Mail or Mail to update the status of the loan being paid within 10 working days or sooner. I am requesting the business do this ASAP and follow up via email or letter to the requester and BBB this has been accomplished. This is jeaporidizing the status of my Security Clearance and may require legal action  on my part to be initiated.
  Sincerely,
  
  ******* *******

  

  Business Response

  Date: 01/24/2025

  Dear *******, 
  

  Thank you for your follow-up, and we completely understand the urgency of your situation.  
  

  We want to reassure you that we have already sent the updated information to all three major credit bureaus indicating that your loan has been paid in full. While weve done everything on our end to ensure this is reflected accurately, please note that once the credit bureaus receive this information, it is their responsibility to update your credit report. Unfortunately, we have no control over the timing of these updates. 
  

  We understand how important this is, and we truly appreciate your patience as the bureaus process this update. If you dont see the change on your report within the expected timeframe, please feel free to reach out, and well be happy to assist further. 
  

  Thank you for your understanding, and again, we apologize for any inconvenience caused. 
  

  Best regards, 
  

  Prosper Client Services 

  Customer Answer

  Date: 01/24/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:01/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 23rd, 2024 I made an in-store purchase for a new golf driver from Golf Galaxy in ****** for $700.36. I was told the turn-around time was 4-6 weeks. I never received the item during that time frame so I called the store. The store said it was shipped and delivered, yet I never received the item. On September 23rd, 2024, I started a dispute with my credit card Prosper Cards and received a temporary credit on October 4th. I called back on the 1st week of December to ask for the status of the dispute and was told they have yet to close it. On December 23rd, I contacted ****** and sent the original receipt and special order receipt from the store showing that the order and payment was for a special order Titleist GT3 Driver that was going to be Shipped to Home. This contradicts both the merchants claim that the purchase was an in-store purchase with the item not being shipped. On December 24th, Fiserv reached out to me via email with the merchants proof for the dispute and said the claim was closed and they couldnt do anything about it.Prosper and Fiserv have been given false information by the merchant regarding this transaction and have based the closure of the dispute from that evidence. I request that the dispute be reopened with the supplied original receipt and special order receipt which was emailed to ********************* on both December 23rd and 24th. Prosper, and Fiserv have both not been in compliance with processing this dispute or informing me of the information given by the merchant, and have now said it is outside their scope or purview. On my initial phone call on October 3rd, 2024 with the ****** customer service agent the agent said there was no need to provide my original receipt or documentation for the dispute, because of this the claim was denied because the only documentation Prosper based their decision on was from the merchant.

  

  Business Response

  Date: 01/08/2025

  Thank you for reaching out to our team ****.
  
  We have also received an inquiry via the **** and will be sharing the results of our research there.
  
  If you have further questions in the interim, please email us at *************************************** or at **************.We appreciate you sharing your experience with us, and we look forward to addressing your concerns.
  
  Sincerely,
  Prosper ***************

  Customer Answer

  Date: 01/14/2025

  Complaint: 22778763
  
  I am rejecting this response because:

  
  1) Prosper is unwilling for me to speak to the person who processed the denial for the dispute. Also Prosper, is unwilling to review the voice recording of the phone call with me and a Prosper dispute processing agent on October 3rd in which the agent said that me providing my copy of the special order receipt and payment receipt which showed that the order was supposed to be shipped.

  2) *********************, the company that owns, Golf Galaxy, has confirmed that the order which I disputed with Prosper was in fact a ship to home order and not an in-store order which made my claim be denied. I have attached the confirmation from Dick's Sporting Goods to this reply.

  3) Prosper states on 12/31/2024 via email that the only way to resolve this complaint is to file a civil small claims lawsuit against *********************. I thought I was covered by the terms and conditions set forth in my credit card agreement with Prosper and **********. I rightfully filed within the dispute timelines and followed the instructions by Prosper, but now when new evidence came to light refuting the denial of the dispute claim (purchase was in-store purchase with no shipping), Prosper will not reopen or review the new evidence.
  
  Sincerely,
  
  **** ******

  

  Business Response

  Date: 01/15/2025

  Dear ****,
  
  Thank you for getting back to ***
  
  We are still researching the inquiry received through the **** and will share the results of our research there.
  
  If you have further questions in the interim, please email us at *************************************** or call us at ****************.
  
  Sincerely,
  
  Prosper ***************

• Initial Complaint

  Date:01/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I have an issue with this prosper credit card I constantly ask them to mail me proof and still nothing back yet so I applied for this card and never used it I had a fraud charge on my account I spoke with the merchant where the card was used and they sent me proof that the charge wasnt there anymore I have the emails from the merchant that they released the funds back to the prosper account and they still are saying I owe them $1200 now it hit my credit which I am working hard to have it good to get ready to buy a house and now this hit my credit on a bad way and dropped my score ********************************************************************************************************** but I literally show them proof that the merchant said its $0.00 nothing is there its been sent back and they still hit my credit

  

  Business Response

  Date: 01/15/2025

  Dear ********,  
  
  Thank you for reaching out and sharing your concerns. We understand how frustrating and stressful this situation has been for you, especially as you work toward your goal of purchasing a home.
  
  Prosper is required to report accurately and we have confirmed your credit reporting is accurate. You may reach out to the bureaus directly to inquire about how your credit score may be affected by items that appear on your credit profile.
  
  For further information regarding the fraud claim, please refer to the responses provided via the ***** filed in April and December 2024.
  
  We deeply apologize for the frustration this has caused. If you have further questions regarding payment history, account history, or any other general questions or concerns, please contact us at ********************************************************************** or **************.
  
  Sincerely,
  Prosper ***************

  Customer Answer

  Date: 01/15/2025

   
  Complaint: 22773018
  
  I am rejecting this response because:
  I had done the cfpb and reject that response because I spoke to the merchant and they sent me proof and also stated they sent you proof as well that I dont owe any money they sent that back there was no charge as shown in the pdf I had submitted so therefore youre reporting inaccurate information because I submitted the proof from the manager at TICKPICK
  Sincerely,
  
  ******** ****

  

  Business Response

  Date: 01/21/2025

  Dear ********,
  
  Thank you for following up with us. We sincerely apologize for the frustration this has caused and want to assure you that we have taken time to thoroughly review the account.
  
  We have confirmed the account has been reported accurately. Detailed information regarding your fraud claim can be found in the response provided via the CFPB.
  
  We recommend reaching back out to the merchant with the last 4 of the card number that was used to complete the transaction, as the last 4 of the card number provided in the screenshot was for the card reissued after the fraud claim was filed.
  
  We sincerely apologize for the frustration and inconvenience this has caused and if you have any other questions or concerns, please email us at *************************************** or call us at ****************.
  
  Sincerely,
  Prosper Client Services 

• Initial Complaint

  Date:12/31/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was approved for a loan. I went to enter my bank account information and then my account was suspended and the loan request was canceled. The transaction felt fraudulent as if I was being scammed. I immediately contacted customer service to make sure a hard inquiry wasn't added due to this, and they did not respond to my concern and instead added a hard inquiry to my report that same day. I would like further investigation into this company because this has adversely affected my credit score, and essentially I was lied to about the service being provided after signing and agreeing to the loan terms.

  

  Business Response

  Date: 01/08/2025

  Dear Aquila, 
  

  We would like to apologize for any frustration or confusion you've experienced during your loan application process with us.  
  

  After reviewing your situation, we regret to inform you that we are unable to proceed with your loan application at this time. As a result, your loan has been canceled, and your account has been suspended for a 90-day period. An Adverse Action Notice was sent on December 26, 2024, which provides more information regarding this decision. We encourage you to refer to that notice for further clarification. 
  

  Additionally, I understand your concern regarding the hard inquiry that was made. We want to assure you that we have already requested for it to be removed from your credit report. Please note, this removal may take ***** days to reflect on your credit profile, and this was also communicated to you in our email on December 26, 2024. 
  

  If you have any further questions or concerns, please dont hesitate to reach out to us. You can contact our support team at ************ or via email at ************************************************************. 
  

  Once again, we apologize for any inconvenience caused and appreciate your understanding. 
  

  Best regards, 
  Prosper Client Services 

• Initial Complaint

  Date:12/30/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted them 12/02/24 to update my email address. At the time, the app did not have an edit feature. The customer service *** was mean and condescending. I complained about his behavior. He talked back and continued to be rude. He got the email address, however. I just tried to pay my monthly bill. I could not log in, because it was ***laced with the closed email account. I got the bill with the new email address, however. After lengthy conversations and requesting a supervisor (that only knew what to do) I got it switched. The *** that transferred me made my payment for me, so I thought. I noticed the payment never hit my checking account. The payment was never made. I went ahead and paid it, but now it's a day late on 12/16/24. I'm waiting again for it to hit my checking account. I logged in and it says I paid it. After looking at my payment method, they substituted my current bank info with an old checking account I had on file with them ... that was deleted and ***laced a while ago. That account was closed in the Spring of 2024. It's now winter. They tried to assess me a late fee and return payment fee. After informing them that I would get on every social media platform and exposing them, they offered to remove it. They are attempting to cause customers to accrue late fees for profit. This can effect your credit. They're also lower your credit limit with no rhym or reason, which lowers your credit score as well. I called them several times to help. The customer service team appears to not be American based. They don't seem interested in assisting you, and will retaliate if you mention their behavior. I will happily pay this account off and close it. They are classless and agregious. They are doing unethical things to gain money with fees and sabotaging your account to pay and lowering your credit limit to effect your FICO score. Horrible credit card.

  

  Business Response

  Date: 01/08/2025

  Dear Chelsea,
  
  Thank you for bringing your concerns to our attention. We sincerely apologize for the frustration and inconvenience youve experienced, and we truly appreciate the opportunity to address your concerns.
  
  We have thoroughly reviewed your account and interactions, including the call on 12/2/2024. While the conversation was conducted professionally, we recognize that the agent did not update your email address as requested. We understand how this oversight may have contributed to your dissatisfaction, and we have provided additional coaching to the agent to help prevent this from occurring in the future.
  
  Regarding the payment issue, it appears the payment made on 12/16/2024 was rejected due to outdated bank details. Weve since updated your account by removing the outdated bank information and successfully scheduled a payment with your current bank. Additionally, the $29 late fee that was initially assessed has been waived as a courtesy, and your account is now in good standing with no delinquencies reported to the credit bureaus.
  
  If there is anything else we can assist you with, please dont hesitate to reach out to us at *************************************** or call **************. We value your business and are committed to restoring your confidence in our service.
  
  Sincerely,
  Prosper ***************

  Customer Answer

  Date: 01/08/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:12/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have made payments on time

  

  Business Response

  Date: 01/02/2025

  Dear *******, 

  Thank you for reaching out regarding your concern about being reported late. I understand your frustration, and Id like to address the matter promptly. 
  

  First, congratulations on making your payment! I can confirm that the payment made on 12/20/2024 has been successfully posted to your account. Additionally, after reviewing your account, I can confirm that it has not been reported as late to the credit bureaus within the last year. 
  

  Im happy to inform you that your account is currently up to date and in good standing. If youd like to review your payment history for more details, you can easily access and view this information through your online account. 
  

  Should you have any further questions or require additional assistance, please dont hesitate to reach out via email at *************************************** or by calling our *************************** at ************. Were here to help! 
  

  Best regards, 
  

  Prosper Card Services 

• Initial Complaint

  Date:12/25/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had someone hack into my credit card account and put 4400 into my account the deposit posted to my account. I thought this was to pay medical bills. After the deposit posted I took the money out. Some time afterwards prosper said the deposits didnt post to my account. I am liable for this amount there is no note that I took out a fraud report with prosper.

  

  Business Response

  Date: 01/03/2025

  Dear *****,
  
  Thank you for reaching out to us and bringing your concerns to our attention. We truly understand how frustrating this situation must be, and we sincerely apologize for any confusion or inconvenience caused.
  
  Upon reviewing your account, we found that two payments were made on 11/27/2024 and 12/2/2024. Unfortunately, both payments were reversed on 12/4/2024 and 12/6/2024 due to an invalid account number. We are currently reviewing the calls made on 11/27/2024, when your banking information was added, and on 12/12/2024, when you called to file a claim, to ensure that the appropriate actions were taken.
  
  We also want to express our appreciation for your timely payments on 12/5/2024 and 12/10/2024. Were happy to inform you that both payments have been successfully processed.
  
  Thank you for your patience as we continue to review your account. We will reach out to you directly once we have more information. In the meantime, should you have any further questions or need additional assistance, please don't hesitate to contact our Customer Support Team at ********************************************************************** or call our *************************** at ************.
  
  Sincerely,
  Prosper ***************

• Initial Complaint

  Date:12/20/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently approx a month ago had my credit limit increased by Prosper Mastercard from $1300 to $1900.Last week I filed a dispute for a $395 charge on my card. Today, when I logged on to my account THEY DECREASED MY CREDIT LIMIT BY $1,200!!!!! I am in shock. I have never been late, just made a $500 payment on my account, my credit score recently went up 21 points from 650 to 671 and I was never notified not by phone or email. This seems to be in retaliation for the dispute because there is no reason for this. I called and asked why and was not given a reason. My credit limit went from $1900 to now $700! They just increased me and then turned around after I fought a dispute and decreased me. I haven't even Spoken to a dispute specialist or uploaded any documents.

  

  Business Response

  Date: 12/30/2024

  Dear *********,  
    
  Thank you for reaching out and sharing your concerns. We apologize for the frustration caused by the credit limit decrease and your overall experience.  
    
  The reduction of your credit limit from $1,900 to $700 was based on a review of your credit profile, as outlined in the notice sent on December 18th, 2024. While we understand this may be disappointing, the terms for credit limit changes are detailed in the "Credit Limit" section of your Cardholder Agreement, available on Prosper.com.  
    
  We can assure you that the adjustment to your credit limit was not related to your recent dispute. These are separate processes, and we would never retaliate for a customer exercising their right to dispute a charge. Your dispute remains open, and we do require additional information to proceed. Please contact our team at your earliest convenience so we can assist you with resolving the dispute. 
    
  We apologize again for the confusion and are here to help with any further questions at *************************************** or **************.  
    
  Sincerely,  
    
  Prosper Client Services