Complaints

This profile includes complaints for Prosper.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Prosper.com

  221 Main St Ste 300 San Francisco, CA 94105-1909

  
• 

  Prosper.com

  PO Box 1467 Killeen, TX 76540-1467

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested a deferral of payments for 180 days and a rate reduction to 6 percent under the California Military Families Relief Act and the Servicemembers Civil Relief Act respectively. The company acknowledged receipt and applied the rate reduction but erroneously did not apply the deferral. The company erroneously charged off the account while I was deployed overseas as a member of the ******************* while it should have been deferred since they received notification and a copy of my orders. I reached out to get this corrected so that payments can resume but correspondence with the company shows they are unwilling to make this correction.

  

  Business Response

  Date: 02/27/2025

  Dear ****, 
  

  Thank you for reaching out and sharing your concerns. We sincerely appreciate your service with the ******************* and understand how challenging it can be to manage financial matters while deployed. 
  

  After reviewing your account, we see that the Servicemembers Civil Relief Act (****) was correctly applied on 8/30/2023, and we reduced your interest rate to 6% from 5/1/2023 to 7/12/2024, as per the **** guidelines. However, we understand that there was an issue with the deferral of payments. Unfortunately, our company does not offer deferral assistance for personal loans under the California Military Families Relief Act, as personal loans are not eligible for that relief. 
  

  It's important to note that while the **** provided for a reduction in your interest rate, customers are still required to make monthly payments during this period. Interest will continue to accrue, and the loans credit reporting remains in effect. As of 12/16/2023, your account was charged off due to non-payment. 
  

  We understand how frustrating this situation must be, especially while you're fulfilling your duties. While we are unable to provide a deferral for your loan, we are committed to finding the best possible resolution for your situation. We encourage you to reach out to ******* & ***** Associates at ************ or ********************************************************* for further assistance. 
  

  Thank you for your patience and understanding. 
  

  Sincerely, 
  Prosper ***************  

  Customer Answer

  Date: 03/02/2025

   
  Complaint: 22961935
  
  I am rejecting this response because: the company did not provide a notice that the request was legally insufficient within 30 days under section 813 of the California Military and Veterans Code.
  
  Sincerely,
  
  **** *******

  

  Business Response

  Date: 03/07/2025

  Dear ****, 
  

  Thank you for your continued communication and for bringing up your concerns.  
  

  After reviewing your account again, we can confirm that we received your supporting documentation in August 2023. As stated in our previous correspondence, we successfully applied the interest rate reduction to 6% under the Servicemembers Civil Relief Act (SCRA), effective from 5/1/2023, as per the guidelines. 
  

  Regarding your request for a payment deferral under the California Military Families Relief Act, Id like to clarify that Prosper does not offer relief for personal loans under this particular Act, as personal loans do not fall under its scope. We also acknowledge your reference to Section 813 of the California Military and Veterans Code, and I sincerely apologize for any confusion caused regarding the timing of the response. While weve made every effort to ensure compliance with applicable regulations, we want to be transparent that the deferral request for personal loans simply isnt a service we are able to provide. 
  

  We are, however, committed to helping resolve this matter to the best of our ability. Please feel free to reach out if you would like to discuss any available alternatives for managing your account or if you need further assistance with your specific situation. 
  

  Thank you again for your service and for your patience as we work through this together. 

  Sincerely, 

  Prosper Client Services 

• Initial Complaint

  Date:02/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened a personal loan on 1/17/20; like many others, I had a COVID deferral starting in March 2020. Based on the agreement, when I began repayment in July 2020, the payments were going to go to interest first and then back to the principal and interest. My issue is the interest paid during that period does not equate to what should have been charged. The fact they charged interest during a Covid deferral is a gross abuse of clients' burdens, in my opinion. I would like to pay the correct amount I owe based on the deferral and never deal with the company again. I have offered to pay the correct amount many times, and when you get someone on the phone, it is essentially a call center, and they can't see the numbers. It takes a few days to hear back from someone and it is through a email. This was my last message and they said to call the call center again. Hi,Thank you for sending this over; I don't see how you are coming to these figures. You have two payments of $615.65 going toward the interest from the Covid deferment and another partial payment of $349.65 in Sept. Three months of interest at the time of the Covid deferment, $252.49 per month for a total of $778.47. I have $1,845.45 in deferred payments, $778.47 in deferred interest, and $177.71 in interest calculated from late payments. That total is $2801.63; we can set that up for payment today. Please let me know what you would like to do. The next steps will be involving the BBB and sharing my experiences with your company online. Best Regards,*** ******** I just want to pay them the correct amount

  

  Business Response

  Date: 02/27/2025

  Dear *******, 
  

  Thank you for your patience, and we truly understand the frustration this situation has caused. we want to ensure we clarify everything in a way thats as transparent and helpful as possible. 
  

  As you know, payments on your loan are applied in the following order: first to any fees incurred, then to the accrued interest, and finally to the principal balance. When the ***** deferral was applied to your loan for the months of ****** **** and June 2020, the three-monthly payments of $615.65 were pushed to the end of the loan, to be paid on or before your maturity date. However, the daily interest continued to accrue during that period. 
  

  To break this down a bit further: your last payment prior to the deferral was made on 3/17/2020, and after the relief period ended, the first payment was applied on 7/17/2020. This means that 122 days of interest accrued before your payments began to address both the interest and principal again. 
  

  In reviewing your payment history, we see that only two payments made post-relief, in July and August of 2020, were allocated solely to interest. This is why the principal payments for ****** **** June, July, and August 2020 were deferred to the end of the loan. 
  

  We sent a statement of your account on 1/30, which includes a detailed breakdown of your payment history, including the interest and deferred amounts. The remaining balance, which includes deferred payments and accrued interest, must be paid as soon as possible to avoid any further late reporting or additional charges. 
  

  We sincerely apologize for any confusion or frustration this has caused. Please feel free to reach out if you have any further questions, or if you'd like to discuss payment options for your loan. Were here to assist you, and you can reach us at ************. 

  Best regards, 
  Prosper Client Services 

  Customer Answer

  Date: 02/28/2025

   
  Complaint: 22960430
  
  I am rejecting this response because: the accounting does not add up. 

  The monthly charge for the interest at the time of deferral was $252.49 per month. This does not equate to to the amount added in interest you are showing. I show it should be $604.14 in interest. I would like to settle this with you but it took you from Jan 18th to Jan 30th to send em the statements. I have been in contact you you the entire time trying to get this figured out and you drag your feet. I will pay you what is owed as of *** 18th when I was notified by you about the outstanding balance. I will not pay additional interest accrued while you have dragged this out as stated on my recorded call. I am ready to pay soon as you correct the interest accrued.  

  
  Sincerely,
  
  ******* ********

  

  Business Response

  Date: 03/06/2025

  Thank you for the follow up *******.
  
  After carefully reviewing your account, we found that the balloon maturity payment resulted from **** payments applied to your account in ****** **** and June of 2020. Once the **** payment program was successfully applied, we sent an email on April 3, 2020, with additional details about how your account would function during and after the program.
  
  During the deferral period, interest continued to accrue daily. As a result, when your payments resumed on 7/17/2020, they were applied to the accrued interest first, leaving the principal balance unpaid. This balance was then pushed to the end of the loan and is due by the maturity date, along with your monthly payments of $615.65. As of today, 3/6/2025, your account is 48 days past due, with a total balance of $3,226.
  
  Please keep in mind that any modifications made to a loan can affect the original amortization schedule.
  
  We truly understand how frustrating this situation may be, and we apologize for any inconvenience this has caused.
  
  If you have any further questions or need assistance, please dont hesitate to reach out to us at **************.
  
  Sincerely,
  
  Prosper Client Services
  

• Initial Complaint

  Date:02/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took out a 36-month personal loan with Prosper on 04/11/2023 with a 9.51% APR. Since then, I have paid a monthly payment of $368.43 on the 17th through Prosper's auto-pay option. On 11/17/2024, my auto-payment withdrew from my bank account without issue. On 12/12/2024, I made an extra payment of $700 using Prosper's iPhone app. When you log into the application, you can access the basic details of your loan and you have two main buttons: (1) Show all payments, and (2) Make an additional payment. I selected the latter to make my $700 payment. On 12/17/2024, my autopayment did not deduct, so again I used "Make an additional payment" to pay my standard monthly sum. The same issue occurred on 01/17/2025 and 02/17/2025; both times I submitted my monthly payment manually. On 02/14/2025, I called Prosper about the non-withdrawals. Prosper then proceeded to tell me my $700 payment had been applied to my future payments rather than to the loan principal. I was informed that, for any "additional payment" to be applied to principal, it must necessarily be completed on the same day as the payment due date before the loan enters the next billing cycle, otherwise Prosper applies the sum to your future payments. This is contrary to any other loan I have ever taken out--making an additional payment in excess of your monthly payments has always been applied to the principal and has always been a separate process than standard auto-pay submissions; an additional payment has never been applied to the next bill. As a result, Prosper applied part of the $700 to interest ($38.19), and appears to be engaged in fraudulent business practices and predatory lending to ensure they (1) receive all expected interest from any loan issued and (2) charge clients more than necessary to pay down any loan received. Since my $700 payment, the sum applied to interest has varied significantly and illogically, applying $9.49 to interest on 12/19/2024, $42.89 on 01/22/2025, and $31.77 on 2/18/2025.

  

  Business Response

  Date: 02/26/2025

  Dear ******,
  
  Thank you for reaching out and sharing your concerns. We sincerely apologize for any confusion or frustration this situation has caused. We appreciate the opportunity to clarify how payments and interest are applied to your loan.
  
  When you made your $700 payment on 12/12/2024, a portion of that amount covered accrued interest. Loans through Prosper are amortized at a fixed simple-interest rate. This means that interest accrues daily, as opposed to applying to your account monthly, against your principal balance. The amount of interest that accrues per day is called your Interest Per Diem.  
  
  Since this payment was made before your next due date, it was applied toward your upcoming payment, which is why autopay did not withdraw separately. Additionally, subsequent manual payments you made continued to satisfy future due dates, preventing autopay from initiating as expected.
  
  When you make your payment each month, youre paying off the interest that has accrued since your last payment. To ensure an extra payment goes entirely toward principal, we recommend making it on your due date once the scheduled payment has been processed. More details on this can be found in the Interest section of your Borrower Promissory Note on Prosper.com.
  
  We appreciate your feedback and understand how important it is to have clarity regarding loan payments. If you have any further questions, please email us at *********************************** or contact us by phone at ************.
  
  Sincerely,
  Prosper ***************

  Customer Answer

  Date: 07/28/2025

   
  Complaint: 22959148
  
  I am rejecting this response because you are operating in bad faith. Applying *additional* payments to future pay dates, rather than applying additional payments to the principal of the loan, is a scheme to ensure you receive maximal profit through interest rates. Your process goes against fair lending practices to the detriment of the consumer. 
  
  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 08/01/2025

  Dear ******,
  
  Thank you for following up and sharing your continued concerns. Were truly sorry for the confusion and frustration this payment experience has caused. We understand how important it is to feel confident that your payments are being applied in a clear and fair manner.
  
  To clarify, additional payments made outside the regularly scheduled due date are automatically applied toward upcoming payments, in line with the terms outlined in the Borrower Promissory Note. We recognize that this may differ from how other lenders apply extra payments, and we appreciate your feedback on this process.
  
  Your concerns have been shared with our team for further review and consideration as we continue to improve our customer experience. If you have any remaining questions or would like to explore payment application options in more detail, we encourage you to contact us directlywere here to help.
  
  Sincerely,
  Prosper ***************

  Customer Answer

  Date: 08/01/2025

   
  Complaint: 22959148
  
  I am rejecting this response because: the Borrower Promissory Note makes no mention, nor does any other document issued upon funding a loan, of your pay practices. Again, I believe you are violating rules and regulations related to fair lending practices and Prospers practices are predatory. 
  
  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 08/06/2025

  Dear ******,
  
  Thank you for your continued feedback. We understand your concerns and appreciate the opportunity to provide clarification.
  
  To clarify, Prosper uses a standard amortization model where interest accrues daily, and payments are applied first to any unpaid fees, then interest, and finally principal. This is detailed in Paragraph 2 of the Borrower Promissory Note, which explains how payments are handled.
  
  We are committed to transparency and treating all customers fairly, fully complying with all applicable laws and regulations. Please know your feedback is valued as we strive to support you.
  
  If you would like to speak with a **************** Specialist for a detailed walkthrough of your payment history, contact us by phone at ************.
  
  Sincerely,
  Prosper ***************

• Initial Complaint

  Date:02/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have sent numerous check payments to this company who turned off my online access because they know that they can then delay payments because they are manual. There is a backlog of $520 worth of payments sent yet to be applied to the account. I have sent numerous inquiries via mail and electronic and even complained via consumer finance. This company refuses to act in a manner to rectify the situation instead they lie and deflect. Their email address *************************************** goes unanswered because they do not want to accept responsibility. I had to pay a $31 stop payment fee for 5 checks they just say are not there. They then continue to mark my account late 120 days!!!

  

  Business Response

  Date: 02/26/2025

  Thank you for reaching out to our team ****.  
   
  We have also received an inquiry via the **** and will be sharing the results of our research there. 
   
  If you have further questions in the interim, please email us at *************************************** or at **************.We appreciate you sharing your experience with us, and we look forward to addressing your concerns.  
   
  Sincerely,
  Prosper Client Services 

  Customer Answer

  Date: 02/26/2025

   
  Complaint: 22958285
  
  I am rejecting this response because: They need to formally respond here. They always revert to **** because that platform allows them to lie and they know the organization is being dismantled. They also know they never respond to emails sent to them. I expect them to respond here and only here with detailed explanations, time stamped responses and why they received $500 in payments, inquiries from lawyers and chose to sink my credit with no regard.
  
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 03/04/2025

  Dear ****,
  We understand your frustration regarding the processing of your check payments, and we sincerely regret any inconvenience this has caused. Our goal is to ensure all payments are accurately applied and to assist you in resolving any concerns as quickly as possible.
  
  As previously communicated, we require additional details to investigate any missing check payments. We encourage you to provide the requested information:

  - Date you mailed the payment:
  - Name of the financial institution your payment is coming from:
  - Date the payment cleared your bank account (if available): 
  - Tracking number (if available):
  - Check/Money Order number (if available):
  - Name and address on check (if different than what we have in your Prosper account):
  
  Please respond to any of our prior outreach emails with the requested information or by contacting us at *************************************** using the email associated with your Prosper Credit Card account so we may continue to investigate your concern. 
  
  At this time, our records indicate that the required minimum payments were not met, and credit reporting remains accurate. Detailed information surrounding your account's status and payment history can be found in the response provided via the CFPB. 
  
  If you would like to discuss your account further, please dont hesitate to contact us at ************. We appreciate your cooperation and look forward to assisting you.
  
  Sincerely,
  Prosper Client Services

  Customer Answer

  Date: 03/06/2025

   
  Complaint: 22958285
  
  I am rejecting this response because: I have responded with proof of all payments sent and received zero reply back from this business. I cannot track payments because they dont send paper statements at all or previously on time. Plus they dont give me online access which I cant track and I cant make prompt payment. Their inept ability to process payments on time has caused my credit to plummet. 

  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:02/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 5th, 2024 i had paid off my prosper card balance in full in one payment of $2,139.40. Then i had put $1,739 on my card with a $2,400 limit during November, the next bill due is on December 15th, with a $0 minimum payment due. Then December's statement came with what i purchased a month earlier on it and i see they charged me a $39 fee that same month stating it was an annual fee. I paid $73.32 instead of the minimum payment due of $56.00 on December 12, 2024. 3 days before the due date. My next statement came on December 18th 2024 showing a credit limit of $2,400 on my account, and a minimum payment due of $56.00 due January 15th, 2025 which i used auto pay to pay the $56.00 minimum payment due. Now i get January's statement and see i have a minimum payment due on my account for $192 and the balance was at $1,963.86. I called prosper to ask why my minimum payment was so high and the customer support representative ***, said it was because i didnt pay my balance the month before in full, thats when i told him i used auto pay and i did make the payment on time and in full. He then puts me on hold and comes back to say its because i am over my credit limit and thats why i owe such a high minimum payment. But online their own website states there is no penalty fee/ charge for going over your credit limit. But i was under the assumption that my credit limit was $2,400. So first my minimum payment due was high because i didnt pay the month prior in full, but when i prove that i did, then its because im over the credit limit that they changed on december 19th, a day after my statement to $2,000 and didnt tell me, send me an email, notify me in any way other than me finding out from my card declining. They are adding fees that dont match the amount they should be based on their website and paperwork, and are making up their own minimum payments due. Even the statemtent says if i pay just $92 a month ill pay the card off 8 years sooner than the minimum payment

  

  Business Response

  Date: 02/26/2025

  Dear ******,     
  
  Thank you for bringing your concerns to our attention. We appreciate the opportunity to provide further clarification. We also want to thank you for your prior on time payments.  
  
  Your credit limit was reduced from $2,400 to $2,000 on 12/19/2024 and a letter was mailed to the address we have on file. For more details, please refer to the Credit Limit section in your Cardholder Agreement on Prosper.com.  
  
  We are happy to see you were able to speak with an agent on 02/14/2025 regarding your minimum amount due and apologize that the explanation provided was not clear. While the calculation includes interest, a percentage of the balance, and any amount over the limit, we recognize that the explanation provided may have led to confusion. We have taken steps internally to improve how we communicate this information in the future. 
   
  Additionally, while there is no penalty fee for exceeding your credit limit, the overlimit amount does factor into the minimum payment calculation per the terms of your Cardholder Agreement. We did not receive the full minimum payment due by the February 15th due date, and we recommend making the full minimum payment due by your next due date of 03/15/2025.
  
  We sincerely apologize for any frustration and confusion this has caused. Our goal is to provide you with the best service possible, and we hope this information helps clarify the situation.  
  
  If you have any other questions, please feel free to reach us at *************************************** or at **************.     
  
  Sincerely,     
  Prosper ***************

• Initial Complaint

  Date:02/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Prosper suspended my investor account abrubtly. No notifications given via email or even in their messaging service as to why it was suspended. I had to call their support line to find out that it was a simple address verification and they just needed a utility bill to verify my address. This is terrible communication and had me running in round in circles a bit as I had just transferred a decent amount of money into my Prosper account. Needless to say, this lack of communication is giving me pause, and I will likely unwind my prosper investments and move to another platform.

  

  Business Response

  Date: 02/24/2025

  Dear ******, 
  

  Thank you for reaching out and sharing your experience with us. We sincerely apologize for the frustration caused by the suspension of your account and the lack of clear communication. We understand how important it is to have timely updates, and we deeply regret the inconvenience this caused. 
  

  The suspension of your account was initiated as a preventative measure to ensure the safety and security of your investments. Unfortunately, during this process, we identified some gaps that led to a delay in notifying you about the steps needed to resolve the situation. Specifically, we were unable to provide timely communication about the address verification requirement, which we now recognize caused unnecessary confusion. 
  

  We do see that the necessary documents have been received, and Im happy to inform you that your account has now been reactivated. We are working to improve our communication channels and processes to avoid situations like this in the future. 
  

  We truly value your business and understand your concerns. If you have any further questions or need assistance, please dont hesitate to reach out to us directly at ********************************* or by calling ************. We are committed to making this right for you. 
  

  Warm regards, 
  Prosper Client Services 

• Initial Complaint

  Date:02/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1/14/25 1:14 pm CST: Contacted Prosper Customer Support to update my payment information used to make payments on my loan. First attempt, after telling the **** I needed to update my information, I was disconnected. 1:34 pm CST, I call back and tell the *** i needed to update my information, I was asked to verify my identity and was put on hold for small amount of time. I was then transferred to another ***, where I started the process AGAIN, Told them I needed to update my payment information and was asked to verify my identity. Once confirmed, I was asked for a reason I wanted to update my information (I switched banks). I gave them the new information and it seemed like it would be pretty straightforward. Was told i MAY have to verify i am the account holder, etc. and was told it may take a few business days for the change to take place. That's the end of the call. 1:46 pm CST, I receive an email asking for an "Identity document (DL, State ID, Passport)" and a "Bank Document (Voided Check or recent bank statement with Full account number)" with a clause that says "If submitting a bank statement without full account number, please supply supporting documentation such as a screen shot of the full account details or deposit slip.3:20 pm CST, I respond with a photo of a written Statement from my bank with the routing and account number and a direct number for them to call if there are any questions, a Voided check and a photo of my driver's license per the email.After a few days i log in to check if my account has been updated, No Luck. Couple days later I check again, No update. So i send a follow up email, No response. 1/30/25 I finally receive an email. "Issue Closed - Thank you for sending the documentation, we have received it. Upon further review, we would need to complete a bank call before we move forward with updating your bank account." I believe they are giving me the run around to accrue late fees. I just want my information updated.

  

  Business Response

  Date: 02/13/2025

  Dear ******, 
  
  Thank you for your patience as we work through updating your payment information. We completely understand the frustration and inconvenience this process has caused, and we truly empathize with the time and effort youve already spent in providing bank documentation. 
  
  In order to protect your account, we have certain precautions in place that require us to complete additional verification before we can update the bank account on file. Although we see that youve already submitted various documents, we still need to proceed with a brief bank call to finalize the verification process. 
  
  We understand this isnt the resolution you were hoping for, and we sincerely apologize for any delays. Please know that we are committed to assisting you and ensuring everything is handled properly. 
  
  At your earliest convenience, could you please give us a call at ************ to complete a three-way call with your bank? We truly appreciate your cooperation and look forward to resolving this for you as quickly as possible. 
  
  Thank you for working with us, and we appreciate your continued understanding. 
  
  Best regards, 
  Prosper Client Services 

• Initial Complaint

  Date:02/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This credit card company has caused my credit to fluctuate unjustly by drastically decreasing my credit limit and without telling me at all. The only reason I noticed it was because my card declined on a purchase and after I called that's when I was notified. Then I was told it was because my credit had dropped in January but that is incorrect because my credit has only gone up since the beginning of January but their actions has caused my credit to now take a hit because they made my limit entirely too low so that my usage would be high and so they can charge me more interest

  

  Business Response

  Date: 02/14/2025

  Dear *****,     
  
  Thank you for bringing your concerns to our attention. We appreciate the opportunity to provide further clarification.   
  
  Your credit limit was reduced on 01/18/2025 and a letter regarding this decision was mailed to the address we have on file. For more information on when credit limits can be decreased, please refer to the Credit Limit section of the Cardholder Agreement. We also encourage you to contact the credit bureaus for further insights into your credit history.   
  
  We sincerely apologize for any frustration this situation has caused. Our goal is to provide you with the best service possible, and we hope this information helps clarify the situation.   
  
  If you have any other questions, please feel free to reach us at *************************************** or at **************.     
  
  Sincerely,     
  
  Prosper ***************

• Initial Complaint

  Date:02/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They keep calling me out of the blue saying I owe them money. I've NEVER had a Prosper card, nor have I ever applied for one, or anything from them. They keep trying to get my information to fraudulently tie me to whatever this account is.I'll also be filing complaints against them with all 3 bureau's as well

  

  Business Response

  Date: 02/13/2025

  Dear *******,
  
  We sincerely regret the frustration and concern this situation has caused you. We take matters of potential fraud very seriously and want to assure you that we are actively investigating your claim.
  
  We identified an opportunity while speaking with our team on 2/3/2025, and we have taken steps to ensure similar issues do not occur in the future.
  
  We have opened a claim on 2/4/2025 for an investigation to occur. We understand how important it is to resolve this matter as quickly as possible. Please allow up to 90 days for our investigation to be completed. In the meantime, we have marked your phone number as do not contact, so you should no longer receive calls from us.
  
  We appreciate your patience as we work to ensure a thorough review of your claim and apologize for the frustration this has caused. If you have any additional questions or concerns, please dont hesitate to reach us by email at *************************************** or by calling our *************************** at ************.
  
  Sincerely,
  Prosper Client Services 

• Initial Complaint

  Date:02/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Case:I have disputed this Prosper Marketplace account multiple times through Prosper Marketplace, Equifax, *********** and the **** however they all continue to close the disputes/complaints without investigation. (Please see the attached document.)

  

  Business Response

  Date: 02/11/2025

  Thank you for reaching out to our team Nicolette.
  
  
  We have also received an inquiry via the **** and will be sharing the results of our research there.  
  
  
  If you have further questions in the interim, please email us at *************************************** or at **************.We appreciate you sharing your experience with us, and we look forward to addressing your concerns.  
  
  
  Sincerely,  
  
  
  Prosper Client Services 

  Customer Answer

  Date: 02/11/2025

   
  Complaint: 22891659
  
  I am rejecting this response because:
  
  Sincerely,
  
  ********* *********

  Customer Answer

  Date: 02/12/2025

  Contract Breach and **** violations.

  

  Business Response

  Date: 02/18/2025

  Thank you for reaching out to our team Nicolette.
   
  We have also received an inquiry via the **** and will be sharing the results of our research there. 
   
  If you have further questions in the interim, please email us at *************************************** or at **************.We appreciate you sharing your experience with us, and we look forward to addressing your concerns. 
   
  Sincerely, 
   
  Prosper ***************