Reviews

Review Details

• Review fromJan B

  Date: 10/21/2023

  1 star
  ************* They "fit" you, and you buy the size they recommend, and it's way too small. No problem - they advertise free returns. The returns are not free. They charge $5.99 for the return. That is fraudulent advertising. Someone needs to *** them on a class action basis, so that they change the fraudulent advertising on their web page. Don't do business with them.

  ThirdLove

  Date: 10/31/2023

  Hi ***, thanks for your feedback. My name is ******* and I am a member of our ThirdLove Leadership Team. We do not charge for return shipping as long as your order was placed within the U.S.. Returns and exchanges are free for all U.S. orders. What you are seeing is your original shipping fee of $5.99. Since your order did not meet the minimum requirements for free shipping, you paid the $5.99 fee to have the order shipped to you. This shipping charge is non-refundable as it is a service that was provided to you. If you have further questions about this, please email us at ********************************* Thank you

• Review fromJill H

  Date: 10/18/2023

  1 star
  I placed an order and as soon as I hit submit, I realized I ordered the wrong size. I tried to chat with someone on their website, but its a chat not available. I tried chatting every 15 minutes for two hours only to realize that this is a **********-based company and nobody was there at the time. Finally out when someone was available to chat. They said I could only change my order within the first hour of placing it. How could I change it within the first hour with no one is there? I have been patiently waiting for my order to be delivered, but it hasnt moved in six days. Its lost someplace in ********. Terrible company dont recommend.

  ThirdLove

  Date: 10/31/2023

  Hi ****, my name is ******* and I am a member of the Leadership Team here at ThirdLove. It appears there was an exchange set up for the requested size and is being shipped to another address. Please note that we are only able to cancel an hour within our business hours of 8am-5pm PST. If you are still requesting assistance with this order, please email us at ******************************** and we can assist further.

• Review fromKay D

  Date: 10/16/2023

  1 star
  I have purchased from Thirdlove online company 3 times over a 2 year period. I chose to use them for the convince of online ordering, however I have found their products to be of Incredibly poor quality. The items are made in ******* for pennies and sold at inflated prices in North America. Their shipping is long and consistently later than their advertised deliver time. Their online customer service is rude, unhelpful, slow and accusatory. I requested a refund for 4 bras - all of which the underwire had poked through the fabric after less than 3 months of use. I sent photos to back up my claim to the customer service department clearing showing each bra layer out in one on top of the other.. The customer service response accused me of photographing the same bra several times??? which is impossible when all 4 bras were lined up in the one photograph. Their response, (and I quote from the customer service email) - You must have not washed or cared for the bras appropriately, please provide 'evidence' of how you washed and cared for the bars. I was astonished when the photograph clearly displayed 4 individual bras with the underwire poking through all line up in one photograph. (if I could attached photos on this review - I would include it). I will never deal with this company again. In my opinion and experience of Thirdlove are fraudulent, they sell inferior, low quality items manufactured in ******* at inflated prices, they do not back up their product, their shipping is slow and consistently late, nor do they provid any level of acceptable customer service.

  ThirdLove

  Date: 10/18/2023

  Hi ***, my name is ******* and I am a senior member of the Leadership Team here at ThirdLove. We appreciate you taking the time to provide your feedback. We apologize for the experience and support you received as this is not typical of ThirdLove. We'd like to look further into this and help with a resolution. I'm not able to find an order with the email address provided. Can you provide us the order number or email address in which you are referring to? We'll be able to look further into this once we hear back from you. Thank you.

• Review fromAnnie E

  Date: 06/27/2023

  1 star
  They sold me a bra with the strap sewn in twisted, it was too uncomfortable to wear. When I contacted them about replacing, refunding or credit due to their manufacturing defect, they refused. The bras were otherwise extremely cheaply made. Will not be ordering again, mostly due to their poor manufacturing and their unhelpful customer service.

  ThirdLove

  Date: 07/05/2023

  Thank you for the feedback you provided regarding the strap of the 24/7 Classic Uplift Plunge Bra you had purchased; my name is ****** and I'm a member of our Leadership Team here at ThirdLove. We understand any frustration you may feel in regards to the resolution you were provided, however, due to the age of the order this bra was purchased in we are unable to offer any additional offers beyond what had already been provided. We apologize we could not provide the resolution you preferred, but we have passed your current and previous feedback along to the appropriate teams.

• Review fromKathleen K

  Date: 06/15/2023

  1 star
  Great product, but horrible customer service on the sense of an order. I've been a customer for a couple of years. I love their product. I recently put an order in on EST and noticed that when the order was confirmed that the address was incorrect where it was being sent. That was my error. However, they have nothing on the site to update an order. I sent a text message right away to inform them I needed to update the address. Since they are on PST I missed the hour cut off to change the order. Was told that they could not update the ********. Very disappointing to say the least.

  ThirdLove

  Date: 06/26/2023

  Hi ********, my name is *******, ThirdLove's CX Support Team Manager. After reviewing your review and your interaction with us, I want to again apologize that we were unable to update your order to the correct address. As you mentioned in your review, we are unable to update orders outside of 8AM-7PM PST. We have this listed on our *********** here: **************************************************************************************** Since your order was placed at 6:57AM PST, by the time our team was online, the order was outside of the timeframe that we have to cancel or update the order. It appears you resolved this with our team when they processed a replacement to the correct address. This is the step we take when an order has been processed to an incorrect address and cannot be retrieved. This replacement was issued free of charge. Thank you for taking the time to provide your feedback regarding our cancellation process. I've provided this information to our team to look into as we are continuously improving for our customers. Thank you.

• Review fromMaribeth A

  Date: 05/25/2023

  1 star
  ThirdLove sent me a 15% off coupon to use for items left in my cart. When I used the coupon the price was higher than without the coupon. The reason I left the items behind was because the sale price totaled $99 for * **** on a reasonable salefree shipping kicks in at $100. I in the process of losing weight and really dont need any additional undergarments. I thought about adding a *** extender, but they dont offer any.

  ThirdLove

  Date: 06/05/2023

  Hello Maribeth! My name is Lauree and I'm a Senior Member of the ThirdLove Support Expert Team. We're sorry to hear about your experience and would love the opportunity to turn this around for you. I'll be following up with you via email so we can chat about this in greater detail.

• Review fromW. S

  Date: 01/19/2023

  1 star
  Third Love bras are a horrible company that verges on scam!1. I ordered 3 bras. Only tried on one. Had issues with it so I contacted the company to start the return process that on their own site says they do, but they they tell me no they won't take back one of the two unworn bras (all three bras were the EXACT same except for color, that's it; same model different colours, but they refused) That's the first issue.2. The bra is horribly uncomfortable -- think of wearing rough wool against a very sensitive area!3. The straps are ridiculously too LONG. The only way around this is to cut and fix yourself, for the price you pay for a bra, you should not have to fix it yourself! This is because ring splitting the strap adjustment so it creates additional unnecessary length to an already terrible adjustment set-up.4. The reviews on the site look like the bras are great, but if you leave a poor review, they DELETE it. That is SCAM!5. Horrible company to deal with and scammy set up with fake reviews. never again! What a waste of my hard earned $$.

  ThirdLove

  Date: 01/31/2023

  Hi ******, My name is *****, and I am a member of the ThirdLove Customer Experience Leadership Team. Thank you for taking the time to leave your review. I looked further into your order, and the Twilight 24/7 Classic Uplift Plunge Bra purchased on August 29th 2021 was marked as Final Sale on our website at the time of purchase. We understand that it is the same model as the other 24/7 Classic Uplift Plunge Bras, however this color was on Final Sale. Final Sale items are items that are either not going to be replenished, or have large enough of a discount that they cannot be returned or exchanged. We thought it was very important to be as transparent as possible about the items being Final Sale which is why we included this information on the product page for each item. The verbiage also appeared on the checkout page and also in the order confirmation email you were sent after placing your order. We also had several links available on our website which linked to the terms and conditions for the sale. (Terms and conditions: **********************************************************************************************) Thank you for the feedback regarding the 24/7 Classic Uplift Plunge Bra, we appreciate the time you took to write out your thoughts on the fit of the bra. I'm glad to see that you were able to return the 24/7 Classic Uplift Plunge Bras that were not Final Sale in your original order. Regarding your comment about the reviews; we review both positive and negative reviews. We review all reviews to ensure customer information is kept private and that reviews that do not contain explicit or inappropriate content. Thank you for taking the time to leave your review! If you have any questions, please feel free to reach out to us. I hope you have a wonderful rest of your day! All the best,*****

• Review fromKate M

  Date: 11/12/2022

  1 star
  Placed an order, charged my paypal, never sent me an email confirmation or the order. They wont even respond to me to resolve the issue. Stay away!!!

  ThirdLove

  Date: 11/13/2022

  Hi ****, my name is ****** and I am a member of the Leadership Team here at ThirdLove. We're sorry to hear that you were experiencing issues with locating your order information. We strive to create the best experience for our customers and we're so sorry that this was not your experience. It does look like we have tried to get ahold of you regarding your order and have provided all of the necessary tracking information. Based on the tracking, it does reflect that your package was delivered to you on November 2nd, 2022. However, if you did not receive this package, please reach back out so that we can further assist you. We hope you are enjoying your new products. All the best, ******

• Review fromBran W

  Date: 09/25/2022

  2 stars
  Over priced average bras. No lift and underwire starts popping through the fabric and stabbing your side within a few months (my experience). Expected quality since it was so expensive.

  ThirdLove

  Date: 09/26/2022

  Hi ****, my name is ****** and I am a member of our Leadership Team here at ThirdLove. Thank you so much for leaving a recent review about our products. I'm very sorry to hear that you were experiencing issues with the underwire popping out. I've sent you an email to discuss this further and gather more details from you on this issue so that we can look into solutions. I hope to connect with you soon on this!

• Review fromNaomi K.

  Date: 09/12/2022

  1 star
  BUYER BE AWARE I would recommend only purchasing within the company's set business hours, if you want the ability to cancel your order. I sadly did not know/see this in the refund policy. I would not recommend this business I honestly feel scammed/cheated out of my choice to make a purchase with the way the pay promts are arranged with the promotional 15% off discount. (Also the promotional 15% off is unable to combine with the $50 off when you purchase over $250 in product)

  ThirdLove

  Date: 12/20/2022

  Hi *****, My name is my name is ****** and I am a member of the Leadership Team here at ThirdLove. We're sorry to hear that you had a bad experience shopping with us back in September, as that is never the experience that we want for our customers. It looks like you have since been refunded for your full order, but I still wanted to follow up to talk further. I see that you had placed order ******* and had intended to cancel it but were unable to. For clarification, in an effort to ensure all of our orders are shipped out and received in a timely manner our system only allows us a small window to make any changes to an order. After this window is closed, we are blocked from taking any action due to system limitations we cannot bypass. Looking into when your order was placed, it was placed outside of our business hours, which is why we were unable to cancel it immediately within that cancellation window that we allot. Additionally, as it was placed outside of our business hours, by the next day when we got in, it was already outside of our cancellation window. We do sincerely apologize though for any inconvenience that you felt during this process or by this policy as that is never our intention. We will be providing all of your feedback to the appropriate team members so that we can continue growing and creating the best processes and policies for our customers. I do see that you also had some feedback on your 15% discount code not being applied during checkout and that it could not be applied after along with the bundling discount as discounts do not stack together. While this information is posted on our website about discounts not stacking as we strive to be as transparent as we can with customers, we definitely understand your frustration with this and all of your feedback has been provided to our Marketing Team. Thank you for taking the time to leave us a review on your experience. It was a pleasure following up with you to pass along your feedback.