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Business Profile

Legal Forms

FormSwift

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 242 total complaints in the last 3 years.
  • 30 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/05/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Form swift charges in October 2023, I was looking to copy my transcript from university that I attended. While doing this there was a pop-up that asked if I wanted to join form swift to get a copy of my transcript and I said yes and it was $1.95 so I clicked on it. I never received my transcript. I called. I got no answer. I made several attempts to call and was directed to a website for sending an email. I emailed a note. I did not get an answer. I emailed them again and I got an answer said that the case was reviewed and then closed, continued to get these charges and tried to reach out again and was not unsuccessful. I reached out to my credit card company ***** and they told me that I had to stop it from my end and I asked if I can have them just stop collecting charges. They said they were not able to do that. I wanted to send you a list of all the charges of and its been a year now The charges for form swift were $37.00 on The following dates in 2024 -October 30, September 30, August 30, July 30, June 30, May 30, April 30, March 30, March 1, January 31, and in 2023 -December 31, December 1 started on 10 2524 at the price of $1.95.I am sending a copy of the email response I received.Thank you,***** ****** I used **************************** tried to copy the email response I got /Users/cyndibaigis/Pictures/Photos Library.photoslibrary/originals/6/6C575471-3B99-4BCF-886B-A8B5602E48A5.png

  • Initial Complaint

    Date:10/31/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In April 2023, my son, daughter-in-law, and I signed paperwork for our home. We think this issue began with that signing. I am vision impaired and didn't catch that ************************** was charging me monthly charge until my 9/2024 Discover statement. I filed a claim with Discover Card on 10/16/24. Discover staff told me it was a recurring charge with the 1st charge showing on 4/2/23, for $1.95, and a 2nd charge on 4/9/23, for $37. And I have been charged $37 every month since. I tried working with FormSwift and finally, I did receive a refund of 6 of the 20 charges. Although I was charged much more and that is what I still dispute. It took a while but we later determined that the account with ********************** was under my son's name. We originally agreed to the $1.95 charge while signing paperwork at the real estate office but he (we) didn't agree to the $37 monthly charge showing up on my account. This company has never sent us anything, and we have never been on their website until trying to get on this month, neither I nor ***** were able to get online to view his so-called account is with them. Other than the DocuSign paperwork at the ******************* when have received NOTHING of value or service from them. Discover Card is still trying to get information from them. The amount below excludes the 6 charges they refunded, so the amount includes the $1.95 charge, plus 13 changes for $37 (15 remaining charges in total). Discover requested info from FormSwift, information on all 20 of the original charges to date they have not received any information. The $1.95 may be a legit change for the DocuSign we did during the closing but the other charges are not valid.

  • Initial Complaint

    Date:10/28/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Took money from my **** after I closed the account before the trial period ended.***** on 8-6-24 ***** on 9-6-24 ***** on 10-6-24 I cancelled account on 8/9/24 I have contacted them over and over they do nothing. I am calling my bank to reverse charges

  • Initial Complaint

    Date:10/09/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been getting charged $37.00 a month for the past 10 months for a service that I know nothing about. When trying to ****** my subscription, the companies phone system sends me to their website. Once on the website, it ask for you login information. When I type my email in, it states that it is not recognized. So generated an account so that I could follow the directions sent to me to unsubscribe and stop the bogus charges. The reset password function does not work on the website. I have read multiple complaints about this company. Someone needs to stop them. This is theft.

  • Initial Complaint

    Date:09/24/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is a recurring expense that I never signed up for. I used Dropbox back in Apr or May for a 1 time form I needed and paid a 1 time fee for it. I want a retro active full refund.

  • Initial Complaint

    Date:09/10/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This about an online company called form swift. I have emailed them several times and gotten numbers to cancel my account. I explained to them that I only wanted the seven day trial and I did not want a subscription. They will not stop taking money out of my account. They give me an email that says to put my Information in between the lines, but I cannot get it to work on any of the They are not reading my emails when I send them back they have taken $37 out of my account three times I want my money back. I do not want a subscription to this place and they will just not stop taking money out. There is no phone number to call them so I am just stuck. I need them to get out of my account Cancel and return my money they owe me now over $111.00I want it back. Thank you, *****.

  • Initial Complaint

    Date:09/05/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Have no idea where this charge came from. I've never approved anything like this.. I'm on a very fixed income.. they took the last money I had!

  • Initial Complaint

    Date:09/03/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $1.95 for a form on formswift and then canceled my subscription 4 days later. I noticed that they had still been billing me for the monthly charge even though I canceled it. They tell me they have no notification that I canceled it, but I did. My situation was supposedly escalated but I have not heard anything back from them. I was not given any contact info for the escalation team even though I asked. I was told I could talk with them after they reach out to me. But of course they haven't and of course I don't have any contact info to get to them. I keep going back to the chat to try and get help as it is the only option. I now have been blocked from using the chat and didn't use any profanity or be rude. I just told them I wasn't getting help and I didn't trust their process due to all the lying and also the reviews of all the people having the same issue. I just want my money back. you can see we didn't use it after the date we canceled it as we didn't need it or know it was still active until I noticed it on our bank statement and then went back a realized they had been charging us for months. They say the cancelation didn't happen but I did it. It sounds like from other reviews this is their MO.

  • Initial Complaint

    Date:09/01/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Form swift took $21.95 out of my bank account after I been cancelled their free 2 week trail they were offering. I contacted them by email but they were not responding to my emails and I couldn't get through over the phone. This charge was unauthorized considering the fact as stated I been removed the subscription from my account way before they tried to charge me. This is fraudulent behavior. I tried BBB to remove my card attached to my account and it wouldn't allow me to this is suspicious behavior as well. I would like my money back in full to the original payment method that was charged. **** ending in 8447. I would like my concerns to be forwarded to a supervisor the email associated with my account is ************************ they should be able to find my information that way. I don't see a account number or anything like that.

  • Initial Complaint

    Date:08/30/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Lied about being able to cancel their service. 6 emails asking for cancellation instructions. Each time a response of how can we enhance your account. Complete scam.

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