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Business Profile

Legal Forms

FormSwift

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Legal Forms.

Complaints

Customer Complaints Summary

  • 242 total complaints in the last 3 years.
  • 30 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/07/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I tried to cancel this on 8/7/2022 but the website does not allow you to, nor are you able to reach an employee. I want my subscription cancelled immediately and to be refunded for the charge as I was unable to reach anyone to cancel.

    Business Response

    Date: 08/09/2022

    ************,

    Our records show that you did not set up a paid account with us.

    In order to identify your account and properly service your request, please provide us with as much of the following information as possible via email to ********************************:

    -Email address used to create the account
    -Last four digits of credit card used, the date of the last transaction, as well as the exact charge amount
    -Please forward us your payment confirmation email
    -First and last name used to create the account

    If you are not sure of the email address used, please review the confirmation emails you received from us when you registered with us or any records of your registration that you may have (such as confirmation number or credit card transaction number) in order to help you find your account email address. Make sure to check your spam folder.

    We look forward to your reply and to assisting you with locating your account so we can cancel it and issue your refund as well.

FormSwift is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

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