Is Scribd, Inc. BBB Accredited?

No, Scribd, Inc. is not BBB Accredited. Businesses are under no obligation to seek accreditation.

What is the BBB rating of Scribd, Inc.?

Scribd, Inc. has a B- BBB rating. Ratings run from A+ to F and are BBB's opinion of how a business is likely to interact with its customers, based on complaint history, transparency, and available public data.

How many complaints does Scribd, Inc. have on BBB?

Scribd, Inc. has 171 complaints filed with BBB in the last 3 years, 33 of them in the last 12 months. This profile includes complaints for the headquarters and corporate-owned locations of Scribd, Inc.

How many customer reviews does Scribd, Inc. have on BBB?

Scribd, Inc. has 36 customer reviews on BBB. This profile includes reviews for the headquarters and corporate-owned locations of Scribd, Inc.

How do I file a complaint against Scribd, Inc.?

You can file a complaint against Scribd, Inc. on BBB.

Where is Scribd, Inc. located?

Scribd, Inc. is headquartered at 460 Bryant St # 300, San Francisco, CA 94107-2594.

How long has Scribd, Inc. been in business?

Scribd, Inc. has been in business for 19 years, since 2007.

Scribd, Inc. | BBB Business Profile

Business Profile

Internet Services

Scribd, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Visit Website (415) 896-9890 Email Business Write a Review

This business has 1 alert

Pattern of Complaints

Important information

Customer Complaint:
Scribd came to BBB’s attention in March 2010. A review of complaints was completed in April 2026.

The BBB recommends users to review Terms of Service and How to cancel your subscription.

For additional support, please Contact Scribd, Inc.

Overview

Scribd, Inc.

460 Bryant St # 300

San Francisco, CA 94107-2594

View Service Area

BBB Accreditation & Rating

BBB Accreditation: None

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Rating

B-

Reasons for rating

171 complaint(s) filed against business
Length of time business has taken to respond to complaint(s)

More Information How are BBB ratings calculated?

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About This Business

Scribd, Inc. is an AI-powered knowledge company. Our products leverage the world's largest collection of human-created content and intelligent tools to help people move from information access to real understanding and application. We built our portfolio to serve every stage of that journey: Scribd’s knowledge platform, Slideshare’s professional presentations, Everand’s expansive library, and Fable’s social reading experience.

Years in Business: 19

Business Details

Local BBB:: BBB serving the San Francisco Bay Area and Northern Coastal California
BBB File Opened:: 3/12/2010
Business Started:: 5/1/2007
Business Started Locally:: 5/1/2007
Business Incorporated:: 3/9/2007
Type of Entity:: Corporation
Alternate Names:: Scribd.com; Everand.com; Scribd, Inc.
Business Management:: Mr. Tony Grimminck, CEO; Mr. Jerry Goure, Director of Customer Care
Number of Employees:: 300

Additional Contact Information

Principal Contacts: Mr. Tony Grimminck, CEO
Customer Contacts: Mr. Jerry Goure, Director of Customer Care
Fax numbers: Primary Fax: (415) 896-9896
Additional Email Addresses: Primary: Email this Business
Social Media: Facebook; Twitter; LinkedIn

Additional Information

Payment methods: Visa, Mastercard, Amex, Discover, PayPal, and payment via iTunes.
Refund and Exchange Policy: If you have an issue with your purchase on Scribd because it wasn't what you expected or you were unable to enjoy it for some reason, we'll be happy to get your money back to you, subject to the following guidelines.
We don't want you to be unsatisfied with your purchase or your time on Scribd, though there are restrictions that guide whether you are eligible for a refund.

It's extremely important to note: You must contact us within 30 days of a charge for a refund. We cannot grant you a refund for any charges that are more than 30 days old.

Refunds are processed to the same credit card or PayPal account used at the time of purchase. We do not provide refunds via cash, check, or other payment methods. We can only refund purchases that have happened in the last 30 days to the original payment card or PayPal account.
You can read more at: https://support.scribd.com/hc/en-us/articles/210133986-Refunds
Business Categories: Internet Services

Latest Reviews

Jen L
"If I could give zero stars I would.I never downloaded the Scribd app, nor did I agree to be charged a subscription by them." ... Read full review
brent h
"i was charged my bank card first which due to being unable to reach a live person on the phone i simply chose to address this with my bank as fraud. they credited me the amounts for two of the charges but there are more then theat and now i find out that someone has used my bank account to open a REMOVEDaccount and am being charged through my bank account." ... Read full review
jonathan m
"I cancelled my account with your agency and I am continuing to be charged for the REMOVEDservice. The account profile showed no credit card on file, but the bank statement shows you billed a credit card on file with you." ... Read full review

View all Reviews

Frequently asked questions about Scribd, Inc.

Is Scribd, Inc. BBB Accredited?
No, Scribd, Inc. is not BBB Accredited. Businesses are under no obligation to seek accreditation.
What is the BBB rating of Scribd, Inc.?
Scribd, Inc. has a B- BBB rating. Ratings run from A+ to F and are BBB's opinion of how a business is likely to interact with its customers, based on complaint history, transparency, and available public data.
How many complaints does Scribd, Inc. have on BBB?
Scribd, Inc. has 171 complaints filed with BBB in the last 3 years, 33 of them in the last 12 months. This profile includes complaints for the headquarters and corporate-owned locations of Scribd, Inc.
How many customer reviews does Scribd, Inc. have on BBB?
Scribd, Inc. has 36 customer reviews on BBB. This profile includes reviews for the headquarters and corporate-owned locations of Scribd, Inc.
How do I file a complaint against Scribd, Inc.?
You can file a complaint against Scribd, Inc. on BBB.
Where is Scribd, Inc. located?
Scribd, Inc. is headquartered at 460 Bryant St # 300, San Francisco, CA 94107-2594.
How long has Scribd, Inc. been in business?
Scribd, Inc. has been in business for 19 years, since 2007.

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When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.

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