Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Open Table Dining Reward email to make a reservation and use the reward does not work. It says it is not available.

  Business Response

  Date: 09/06/2024

  Thank you for contacting OpenTable and submitting your concern. It looks like our support team has been in touch with you regarding your reward on September 1st and 2nd and everything looks to be resolved.  Please let us know if that is not the case so we can ask our support team to reach out to you again!
  
  Best Regards,
  OpenTable, Inc.
  
  

• Initial Complaint

  Date:08/12/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A beautiful lunch ruined today because the ***** rewards card I was sent did not work. I contacted customer support right before b/c they did away with cheques that worked fine for decades and work with a terrible outfit ( Hyperwallet) sending virtual cards, tied to the reservation .So wonderful till they ran the card- debit, credit -nothing. Managers called, staff upset, owner called- called the number on the card but were on hold. I was there 30 min-they had to give me new sorbet to take home. Finally they took the money off and copied the card to deal with OT directly. I have 3000 rewards points and scared to redeem them because of these cards. I got the money from the vendor who will now seek it from you- but it decimated the afternoon. I'm only thankful I was alone as it would have been ever more humiliating. Nothing to upload- ******** in ******** HIll, a lovely new place that didnt deserve this aggravation either will be able to reach someone at OT. I cannot get any top management to contact me. This happened today Aug. 12, 2024, 4 mos after these cards started being used. I guess you didnt consider it's not just about the money. That once a dining experience is ruined, using hard-earned points, one can't get it back. I'm looking for a) apology b) some compensation for this c) some assurance that this won't happen again and perhaps moving to a more competent and responsive card vendor. For the first time in decades, seeking alternatives to Open Table.

  Business Response

  Date: 08/21/2024

  Thank you for contacting OpenTable and submitting your concern. It looks like our support team has been in touch with you regarding this situation and a resolution was reached on the 13th. We have provided your feedback to our rewards team so they can take it into consideration when they update/change our rewards system for the future. They will be investigating and working with our third party vendor to make sure this does not continue to happen! Please let us know if there is anything else we can help with. 
  
  Best Regards,
  OpenTable, Inc.
  
  

  Customer Answer

  Date: 08/22/2024

  They apologized and said ill get 2300 pts. Thats ok. you can close it. They said they would compensate me. If it doesnt happen i'll reopen it. thanks.

• Initial Complaint

  Date:06/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over the past few months, starting in 2024, I have received several unsolicited emails from this proprietor, Open Table, stating that I have a boinified reservation in some city and state 1000's of miles away from home that I have never visited. Although I have not been asked by the restraints, as of this complaint, to honor the non-cancelation of these reservations, it causes great concern within my marriage that these late night dinner plans are continuously popping up in my inbox and texts. I want these to stop and I cannot get any reply from the app owner. I have never used their app, nor even seen it anywhere but my email and text accounts.

  Business Response

  Date: 07/05/2024

  Thank you for contacting OpenTable and submitting your concern. Our privacy team would be happy to investigate this and reach out to you with the results, with your permission given you requested no further contact. At this time what we are able to see is your provided email address is not listed on an account in our system, but Gmail does have a known issue with periods being included in emails and that might be a factor here. If you are willing to let our privacy team investigate they can reach out to you directly. Please let us know!
  
  Best Regards,
  OpenTable, Inc.
  
  

• Initial Complaint

  Date:05/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Want to cancel my account and any present, past, or future sharing of my personal information.

  Business Response

  Date: 06/04/2024

  Thank you for contacting OpenTable and submitting your concern.We would be happy to help with this request. If you email ****************************** directly our privacy team can process this request, or if youd like to respond here and provide the email address attached to your account we can assist that way as well.
  
  Best Regards,
  OpenTable, Inc.
  
  

• Initial Complaint

  Date:04/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We submitted the application for open table. We didn't finish the merchant training and didn't finish set up account at all. We even didn't download the app on ipad. From our side, the apply processing is unfinished and on hold. We never use open table service. But open table started charge our monthly fee since April 2023. They charge an empty data account, non-active account for whole year and their representative, their agent of our account didn't feel any weird and never contact us regarding this. When we found that we had been charge for a lot of months. We contact open table to closed the account and refund us. We contact them by online chat but they said there is no record. We called to cancel account. And they support said they will have their manager call us back but we never get the call. They refuse to refund us and took a long process to close this account and keep charging us. For customer have a strong will to close account and contacted them multiple times regarding this but they just email back said if they can schedule a call back talk about this and the closest date for that is a week later. They definitely have very bad customer service and their agent didn't take any responsibility on their account. We didn't use their service at all but keep getting charge, They should pay for this. We request refund.

  Business Response

  Date: 04/13/2024

  Thank you for contacting OpenTable and submitting your concern. It looks like our team has been in touch with another person attached to the email address youve used here, but we have notified the team that you reached out. They will be investigating and have the contact information needed in order to reach out to you after their investigation!
  
  Best Regards,
  OpenTable, Inc.
  
  

• Initial Complaint

  Date:03/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am getting very frustrated working with Open Table's robo support and that's the only option they give their customers.I set up an account with Open Table years ago and have used it a lot to make reservations over the years. Once the app came out, I started using that. Now that I want to redeem points, I see that I have to do it on my computer, so that's what I'm trying to do. Unfortunately, it keeps asking for my phone number to get a code. I get the code and put it in, and then it asks for my email address to get a code. I get the code and put it in, and then it asks for my phone number to get a code; the cycle just starts all over again. I can't get into my account on my computer, which is the only way I can redeem points. I read that accounts can be stopped due to no-shows. Only once did I get an email that I didn't show up. I WAS THERE. I assume the restaurant didn't indicate that in the computer. I've never been a no-show! So that's not the answer. And, I guess it could be because I haven't logged into Open Table on my computer in a while, but isnt' that the reason for asking me for a code? Why does it just keep asking and asking? And why can't I talk to anyone?All I want is help in getting into my account!

  Business Response

  Date: 03/20/2024

  Thank you for contacting OpenTable and submitting your concern. We have asked our support team to investigate and reach out to you directly via the email provided here to help troubleshoot and reach a solution! You should already have an email response from them.
  
  
  Best Regards,
  OpenTable, Inc.
  
  

• Initial Complaint

  Date:01/10/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Seven months ago, upon reviewing my hotels, checking account, we noticed billing from OpenTable. We attempted to contact OpenTable to tell them we never had an account, and that we were clearly scammed, but we got no response. They charged our account again, so I had to close the account and reopen a new one. For the past seven months I have been asking For detail on the sign-up and a cancellation of the account because we do not have a restaurant. To date, we have received no cooperation. We continue to receive invoices and we have yet to receive the reservation detail made through OpenTable for the times we were being billed. Theyre clearly isnt any because we are not a restaurant. We are a hotel,. We would like the issue resolved.

  Business Response

  Date: 01/16/2024

  Thank you for contacting OpenTable and submitting your concern. We took a look into this case and our ****************************** has reached out to you as recently as January 8th and January 10th with regards to your account to confirm details and that the correct action was taken, as well as explain any charges that had been made. If you have any questions or concerns regarding the information they provided, please contact them back directly to discuss further!
  
  Best Regards,
  OpenTable, Inc.
  
  

  Customer Answer

  Date: 01/16/2024

   
  Complaint: 21119029
  
  I am rejecting this response because: not surprisingly, no communication with me via phone or email has been attempted. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:01/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  All i want to do is change my phone number on the profile page. I see how to do it and I pushed all the correct buttons, but the phone number does not change. I have used the chat but all I get is the same instructions. No help with the instructions don't work. I have called but still get just instructions. No help when the instructions don't work. I would like a way to speak to a live person and please change the phone number.

  Business Response

  Date: 01/12/2024

  Thank you for contacting OpenTable and submitting your concern. We have asked our support team to investigate and reach out to you directly via the email provided here to help with a solution! They will also be able to set up a phone call if you would prefer to speak with them versus working together through email. They will be in touch within the next 48 business hours!
  Best Regards,
  OpenTable, Inc.
  
  

  Customer Answer

  Date: 01/12/2024

   
  Complaint: 21110607
  
  I am rejecting this response because: I have to respond to the BBB within five days and the vendor OpenTable is saying theyre going to respond within 48 business hours. Due to the holiday and the weekend I cannot meet the BBB timeline given open tables timeline. Therefore I Have no choice, but to reject the resolution  that someone contact me within 48 business hours  because 48 business hour do not exist within five days
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 01/23/2024

  Thank you for your response. We completely understand due to time constraints this is a difficult case to respond to. We have checked this morning and the issue with your phone number not updating has been reported to our engineering team and they are investigating the issue. They will implement a fix as soon as they are able and the support team will remain in contact with you via email until that has happened.
  
  Best regards,
  OpenTable, Inc.
  
  

  Customer Answer

  Date: 01/23/2024

   
  Complaint: 21110607
  
  I am rejecting this response because: it is not fixed.  Its ************* of a phone number  
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:12/31/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The website of an entertainment venue I am visiting soon, uses an OpenTable form to make reservations at its restaurant. After filling out the form, a deceptive popup appeared that made it look like I had to create an account with ********************** to complete the reservation, even though this wasn't actually necessary and I didn't create one. I then received an email confirming the reservation and applying more pressure to create an account. Then I started getting spam from OpenTable that had nothing to do with my reservation, even though I hadn't created an account! The "unsubscribe" link (not that I ever "subscribed" in the first place) didn't work at all in the Firefox web browser, forcing me to find another computer with a Chrome-based browser. When I finally got the page loaded, I was presented with a long list of individual categories of spam, and forced to manually unselect them all individually (aggravating and insulting -- this should have been taken care of with a single click). And then the icing on the cake: I was told that "we'll have your account updated within two days"!! (I also tried the "update your profile" link in the email, but instead of giving me a way to delete the account, it started demanding that I give them MORE personal information.) I never wanted an account, I never agreed to create an account, I never agreed to get spammed, and it was incredibly aggravating trying to tell them I didn't want to get spammed. Disgusted, I tried to contact them online, but found nothing other than a useless chatbot (no phone numbers, no email addresses, no contact forms). I then found a phone number via another website and called it -- and it just directed me to use the useless chatbot!! Infuriated, I filed a spam complaint with their domain registrar, and resolved NEVER to use OpenTable again. I just want this company to leave me alone and to delete the account that they pushed SO hard for me to create (and then created anyway without my consent).

  Business Response

  Date: 01/05/2024

  Thank you for contacting OpenTable and submitting your concern. Our Privacy support team was able to send you an account/information deletion email on January 3rd in order for you to able to remove your information from our system. Once you click the approve button in that email, your information will be removed. Please let our privacy team know using the email address ****************************** if you require any further assistance! 
  
  Best Regards,
  OpenTable, Inc.
  
  

• Initial Complaint

  Date:12/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  OpenTable is complicit in permitting fraudulent and predatory restaurant practices. After ruling I honored the reservation, they allowed the restaurant to charge me for a no show fee and unwilling to help.

  Business Response

  Date: 12/22/2023

  Thank you for contacting OpenTable and submitting your concern. 
  
  We would like to investigate what happened here as well as ask our support team to reach out to you to help resolve this if necessary. Are you able to share with us the email address that is attached to your account? It looks like the email provided here is not attached to any account in our system.
  
  Best Regards,
  OpenTable, Inc.