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Business Profile

Internet Services

OpenTable, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

Customer Complaints Summary

  • 60 total complaints in the last 3 years.
  • 30 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/07/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have attempted to redeem my accumulated points repeatedly. I get emails saying my gift card will be sent within 24 hours. Nothing has ever come. This has happened a number of times. There is no telephone number to contact anyone.

    Business Response

    Date: 04/13/2023

    Thank you for contacting OpenTable and submitting your concern. We would like a representative from our team to reach out to you so we can investigate what happened! Can you please let us know the email address you use with OpenTable so our team can take a look at your account and contact you? Should you have any additional questions or concerns, please dont hesitate to let us know. 
    Best Regards,
    OpenTable, Inc.

    Customer Answer

    Date: 04/20/2023

     
    Complaint: 19911424

    I am rejecting this response because:  I am happy to provide my email *****************************.  However, until such time as the issue is actually resolved I do not wish to close the complaint.

    Sincerely,

    ***********************

    Business Response

    Date: 04/25/2023

    Thank you for sending us your contact information as well as account information! We have asked our Tier 2 gifts team to investigate what is happening with your points/rewards and they are going to be in contact with you via email as soon as they have resolved the issue! You should be hearing from them very soon. Please let us know if you have any other questions or concerns.
    Best Regards,
    OpenTable, Inc.

  • Initial Complaint

    Date:03/09/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I created an Opentable account and made a reservation with my debit card. The next day I gat a call from a spoofed number (of my bank) saying there was unusual activity and asking for my account information for confirmation. They texted me a 6 digit confirmation number from the same number as my previous Opentable confirmation then proceeded to empty my bank account.

    Business Response

    Date: 03/15/2023

    Thank you for contacting OpenTable and submitting your concern. A representative from our team has reached out to you using the email address provided. Should you have any additional questions or concerns, please dont hesitate to let us know. 
    Best Regards,
    OpenTable, Inc.

  • Initial Complaint

    Date:03/07/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    All I want to do is to change my account password. But there is no link to do this in my Profile section and no responsive link in their chat customer support. I've tried calling the company, but they refer you to their chat service and disconnect. I need to change my password ASAP for security reasons, so if there is no way to do this in my account then I will need to delete it. Please help.

    Business Response

    Date: 03/14/2023

    Thank you for contacting OpenTable and submitting your concern. A representative from our team has reached out to you using the email address provided. Should you have any additional questions or concerns, please dont hesitate to let us know. 
    Best Regards,
    OpenTable, Inc.

    Customer Answer

    Date: 03/15/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************************

  • Initial Complaint

    Date:02/24/2023

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I booked a reservation for a restaurant a week in advance for a very busy night. OpenTable cancelled my reservation, and I called the restaurant to confirm this. I contacted OpenTable for alternatives, except they blamed me for the cancellation! (I hadnt even been on the app and saw hours after the fact they cancelled it). This has put me in a bind and this website is unreliable. Id like some sort of compensation in points or rewards for time and trouble for having to completely change my plans on a whim on a busy night, when Id relied on this app to secure a reservation. I use this app regularly for reservations and this was a subpar and extremely disappointing experience.

    Business Response

    Date: 03/02/2023

    Thank you for contacting OpenTable and submitting your concern. 

    Our records indicate that a representative from our support team has reached out to you via email regarding your inquiry today and will be working with you to resolve the issue. Should you have any additional questions or concerns, please dont hesitate to let us know. 

    Best Regards,
    OpenTable, Inc.

    Customer Answer

    Date: 03/06/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:02/09/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently experienced various forms of identity theft in which multiple forms of my personal information was stolen. I also had another issue in which a social media account from another company was hacked that I had for 15 years. In light of those issues there has been multiple reports that my personal information has been used to create Open Table reservations in order to contact people. I am asking that any accounts created using my information are identified, flagged and deleted. I also would like to know if someone used identifiers from my phone to create accounts. My phone model number is MGEQ2LL/A, Serial Number ************, EID is ********************************, IMEI ***************, MEID **************, ICCID ********************. I am also asking that a list of said accounts are provided to me. My name is ************************, my birthdate is 12/21/1990. This has caused a number of issues and I want to know if this is true that accounts were made in my name to contact people. My IP address is 10.41.239.184

    Business Response

    Date: 02/09/2023

    Thank you for contacting OpenTable and submitting your concern. 

    Our records indicate that a representative from our support team has now reached out to you via email regarding your inquiry and is working with you to resolve the issue. Should you have any additional questions or concerns, please dont hesitate to let us know. 

    Best Regards,
    OpenTable, Inc.

    Customer Answer

    Date: 02/11/2023

     
    Complaint: 19372391

    I am rejecting this response because: I havent heard from the business as of yet regarding the concern. 

    Sincerely,

    ************************

    Business Response

    Date: 02/13/2023

    Thank you for contacting OpenTable! We have looked into your case and show an agent has been corresponding with you, the most recent response sent this morning, and our team is investigating your case. They will remain in contact with you via email until your case is resolved. 

    Best Regards,
    OpenTable, Inc.

  • Initial Complaint

    Date:01/27/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We terminated our contract with OpenTable and signed on with Resy (another reservation platform). OpenTable was terminated for multiple reasons including reviews that did not pertain to our business, or were false. I have made multiple attempts to have OpenTable DELETE our profile and remove the link from ******* ****** cannot do this, only OpenTable. Our reservations are being impacted due to this. They dominate the searches and refuse to remove your profile....in hopes your cover count will drop and you return to their platform. Bad business.

    Business Response

    Date: 01/30/2023

    Thank you for contacting OpenTable and submitting your concern. 

    Our records indicate that a representative from our support team has processed your request and has now reached out to you with an update. Should you have any additional questions or concerns, please dont hesitate to let us know. 

    Best Regards,
    OpenTable, Inc.

    Customer Answer

    Date: 01/30/2023

     
    Complaint: 18939839

    I am rejecting this response because:

    We did receive an email from OpenTable today stating the following....


    Hello *****,

    My apologies for the wait in response! I just took a look and the listing page for your restaurant on OpenTable's website has been removed, as well as any link from ****** that would appear on the righthand side when searching for the restaurant. There is one remaining link that appears in the ****** search under your direct links to the restaurant, but when clicking on that link it will not take you to a listing page any more and that broken link will be removed by ****** with some further time.
    Let us know if we can help with anything else.
    Cheers,
    *****
    OpenTable Support

    However, our listing is still live, our profile had not been deleted. As stated above the links were removed from ******, they are not. We also received a private dining lead through OpenTable today - which could not be possible if the profile was deleted. 



    Sincerely,

    *********************

    Business Response

    Date: 02/05/2023

    Thank you for contacting OpenTable and submitting your concern.

    Our support team has been notified and are currently working on a ************** would appear your original request attached to a different listing your name was attached to so your most recent email with the correct links has led them to the correct place. They will be in touch via email as soon as theyve processed your request for you. 

    Best Regards,
    OpenTable, Inc

  • Initial Complaint

    Date:12/22/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We try to use OpenTable to find more guests and they support us with 30 day free trial period. After 30 days, I don't feel any help from OpenTable, so I contacted them to cancel the plan, and they said they will cancel for me without any charge and we don't use OpenTable anymore. But I still received the bill and now they have been forwarded to an attempt for collection.

    Business Response

    Date: 12/28/2022

    Thank you for contacting OpenTable and submitting your concern. 

    Our records indicate that a representative from our billing team has started a new case and is reviewing your request to resolve the issue. They should be in touch with you via phone as soon as theyve reached a solution. Should you have any additional questions or concerns, please dont hesitate to let us know. 

    Best Regards,
    OpenTable, Inc.

  • Initial Complaint

    Date:10/25/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a reservation for a restaurant on OpenTable. I receive too many emails. I have tried to unsubscribe but there is no way. I clicked on the email unsubscribe button and that takes me to a website. When I try to uncheck the boxes to unsubscribe nothing happens. I tried logging into the website preferences and the same thing happens. I try to uncheck the boxes and nothing happens.

    Business Response

    Date: 10/27/2022

    Thank you for contacting OpenTable and submitting your concern. 

    Our records indicate that a representative from our support team has reached out to you via email regarding your inquiry and is working with you to resolve the issue. Should you have any additional questions or concerns, please dont hesitate to let us know. 

    Best Regards,
    OpenTable, Inc.

OpenTable, Inc. is NOT a BBB Accredited Business.

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