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Business Profile

Internet Services

OpenTable, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

Customer Complaints Summary

  • 60 total complaints in the last 3 years.
  • 30 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/14/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    OpenTable allows you to earn points for each restaurant booking you book. I have over ****** points, which I have been trying to claim a reward over the past 3 months. The system isn't working to send me the reward. I've contacted ***************** but continue to get a canned response with no resolution. Case #********. There is no actual person to speak with, so this is getting very frustrating that I can't utilize the restaurant reward.

    Business Response

    Date: 03/20/2025

    Thank you for contacting OpenTable and submitting your concern. Our support team is going to reach out to you directly using the email address youve provided here within the next 24 hours. Please let us know if there is anything else we can assist with!
    Best Regards,
    OpenTable, Inc.

    Customer Answer

    Date: 03/21/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* ******

  • Initial Complaint

    Date:03/05/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a restaurant reservation for 10:30 am on Sunday March 2, 2025 at ************ - ********* booked on Open Table. I have not received my points for this reservation. I do not see the reservation in my list of reservations. I tried resolving this issue on the Open Table help support page but could not get past the ** robot which offered no resolution and would not accept my request to chat with a live agent.

    Customer Answer

    Date: 03/06/2025

    I would like to withdraw the complaint i filed Wednesday, March 5. The business has responded directly to me and I am satisfied with the response. The complaint number is ************C. Thank you.
    Sent from ****** Reinhardt (*****************************)

  • Initial Complaint

    Date:02/22/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi, I went on Opentable App to check my reservation time and my whole account was gone. I had thousands of points which are worth money and many upcoming restaurant reservations that I can't access on the app, along years of my past reservations. Nothing has changed on my end, and I have used the app frequently in the last week. When I tried to recover my account I put in my phone number and email and it did not find my account and created a new account for ***** phone number and email haven't changed in 25 years and I want my account back. There is no one to call or email and only a bot to chat with that has automated responses and can't help at all. I want to speak with someone at Opentable and I would like this resolved. ***** ***** **************. ************************* (original email) or **********************

    Business Response

    Date: 02/28/2025

    Thank you for contacting OpenTable and submitting your concern. Our support team is going to reach out to you directly using the email address youve provided here within the next 24 hours. Please let us know if there is anything else we can assist with!

    Best Regards,
    OpenTable, Inc.

  • Initial Complaint

    Date:02/11/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I use open table all the time. Many of my recent dining awards have not been credited to my dining points balance, although it stays "you've earned 100 points". My points have not moved from 7200 points. I can't reach the company. Only a really bad bot and I can get nowhere.

    Business Response

    Date: 02/12/2025

    Thank you for contacting OpenTable and submitting your concern. Our support team is going to reach out to you directly using the email address youve provided here within the next 24 hours. Please let us know if there is anything else we can assist with!

    Best Regards,
    OpenTable, Inc.

  • Initial Complaint

    Date:02/07/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I booked a reservation through OpenTable. Several weeks later, I received an email from OpenTable stating that the restaurant had canceled my reservation. When I contacted the rentaurant they indicated that they had not done so and had not requested OpenTable to do so. OpenTable had, on their own, contacted all of the people who had made a reservation at that restaurant and sent them cancellations, fraudulently claiming that the cancellation was at the request of the restaurant when it was not. OpenTable had a dispute with the restaurant, so they chose to impersonate the restaurant and lie to their own users, which caused me and probably many others significant stress and wasted several hours of my time.

    Business Response

    Date: 02/12/2025

    Thank you for contacting OpenTable and submitting your concern. We would like to investigate what happened here but it looks like the email address provided is not attached to an account. Can you let us know the email address the reservation was made with or the reservation/restaurant details so we can take a look? Thank you for taking the time to reach out to us!
    Best Regards,
    OpenTable, Inc.

    Customer Answer

    Date: 02/17/2025

     
    Complaint: 22914495

    The email address used would have been **************************************************

    Sincerely,

    ***** *******

    Business Response

    Date: 02/19/2025

    Thank you for responding with additional information. Our support team is going to reach out to you directly using the email address youve provided here within the next 24 hours. Please let us know if there is anything else we can assist with!
    Best Regards,
    OpenTable, Inc.

  • Initial Complaint

    Date:02/05/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently redeemed 2000 Open Table points to receive a digital Amazon gift card. The card never arrived and I cant get a hold of anybody at OpenTable. They dont have a live chat agent and when you call the customer service number at ************** it just disconnects you.

    Business Response

    Date: 02/11/2025

    Thank you for contacting OpenTable and submitting your concern. Our support team is going to reach out to you directly using the email address youve provided here within the next 24 hours. Please let us know if there is anything else we can assist with!

    Best Regards,
    OpenTable, Inc.

    Customer Answer

    Date: 02/11/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** *********

  • Initial Complaint

    Date:02/03/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to change my email address in my account. When I try to do so, I am prompted to click a link emailed to me to confirm. This email never arrives, so I switch to phone confirmation. When I enter the code I receive, I get an error saying they were "unable to complete my request" and to "try again later" or contact them. I attempted this multiple times and tried to contact support. The support is AI which does not offer this issue as an option to address. I also tried to call the customer service phone number during business hours and it hung up indicating I needed to contact them online. I am unable to reach a person who can update my email address and this is not acceptable. I want my email address updated without any further runaround.

    Business Response

    Date: 02/04/2025

    Thank you for contacting OpenTable and submitting your concern. Our support team is going to reach out to you directly using the email address youve provided here within the next 24 hours. Please let us know if there is anything else we can assist with!

    Best Regards,
    OpenTable, Inc.

    Customer Answer

    Date: 02/05/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* *****

  • Initial Complaint

    Date:01/31/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hope youre doing well. I wanted to bring to your attention a growing concern regarding OpenTables practice of paying for customers, which is significantly impacting fairness within the reservations industry. By subsidizing customer acquisition, ********************** is creating an uneven playing field, making it increasingly difficult for independent restaurants and competing platforms to operate on fair terms.This practice not only distorts market competition but also pressures restaurants into reliance on a system where they must accept money and are forced to use that reservation to maintain visibility and customer flow. Given the broader implications for local businesses and consumer choice, I wanted to raise this issue for consideration and potential ********* appreciate if this could be looked into. This is an unfortunate game OpenTable is playing and it is to the detriment of small businesses here in ******* and elsewhere.

    Business Response

    Date: 02/04/2025

    Thank you for contacting OpenTable and submitting your concern. Your feedback has been received and we will be passing it on to the appropriate teams here at OpenTable for consideration as requested. Thank you for taking the time to provide this feedback. Please let us know if there is anything else we can assist with!

    Best Regards,
    OpenTable, Inc.

  • Initial Complaint

    Date:01/28/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying for 2 weeks to reach Open door I reached out two headshots to cancel December 22nd they stated that open door would be responsible for my refund I asked how to reach open door cuz I didn't realize that open door was a third party when I made the reservation the guy pretty much without saying it saying he didn't know how to get a hold of him that I would just have to go on the app I received an email cancellation confirmation from Open door the same day according to open door it takes 10 or so days to get refund it's been over a month since I canceled I downloaded the app to try to get some customer service all they have is a bot with the few choices all it says is I should have got to cancellation email so I went back to the email and clicked on everything I could and still back to square one

    Business Response

    Date: 02/04/2025

    Thank you for contacting OpenTable and submitting your concern. Our support team is going to reach out to you directly using the email address youve provided here within the next 24 hours. Please let us know if there is anything else we can assist with!

    Best Regards,
    OpenTable, Inc.

  • Initial Complaint

    Date:01/09/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have an OpenTable account for booking restaurant reservations. After 10 bookings, OpenTable offered a $50 gift card to use on a participating restaurant, which I earned and utilized. The next milestone was supposed to be 20 bookings, and I was continually notified of my progress toward 20 bookings in the OpenTable app. However, once I reached and surpassed 20 bookings, OpenTable moved the goal post to **************************************************** the 20 booking reward. As a compare and contrast, I attach a screenshot of my OpenTable account showing 50 bookings for the next milestone, and a screenshot of my spouse's OpenTable account showing 20 bookings for the next milestone. I believe OpenTable moved the goal post because they did not want to fulfill their commitment of 20 bookings while continuing to track my consumer habit data, which I believe to be a bait and switch tactic.

    Business Response

    Date: 01/10/2025

    Thank you for contacting OpenTable and submitting your concern. Our support team is going to reach out to you directly using the email address youve provided here within the next 24 hours. Please let us know if there is anything else we can assist with!

    Best Regards,
    OpenTable, Inc.

    Customer Answer

    Date: 01/12/2025

     
    Complaint: 22789470

    I am rejecting this response because while OpenTable did reach out to me personally and provide more information about how to redeem rewards, I should not have to file a BBB complaint to know this information. OpenTable should be more transparent about its reward program and notify consumers when a reward is earned. The OpenTable representative was very professional in its reach back. 

    Sincerely,

    ******* *****

    Business Response

    Date: 01/15/2025

    Thank you for reaching back out! We're glad to hear our support team was able to assist you. It looks like the information that was shared regarding how our reward system works is all publicly available on our website, as is the option to reach out live chat support team if you have any further questions!

    Best Regards,
    OpenTable, Inc.

    Customer Answer

    Date: 01/16/2025

     
    Complaint: 22789470

    I am rejecting this response because referencing the public website and a chat function shows that OpenTable takes no responsibility for its lack of transparency in the reward program. Almost all businesses proactively notify consumers when a milestone is reached unlike OpenTable. Meantime, OpenTable is shamelessly collecting mass amounts of PII and selling it for their own profit without being transparent when a consumer reaches a milestone. 

    Sincerely,

    ******* *****

OpenTable, Inc. is NOT a BBB Accredited Business.

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