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Business Profile

Internet Services

Crunchyroll.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

Customer Complaints Summary

  • 246 total complaints in the last 3 years.
  • 52 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/22/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     
    Complaint: 18064070

    I am rejecting this response because:

     

    From: ***************************** <*******************>
    Sent: Thursday, November 3, 2022 8:09 PM
    To: info <************************************>
    Subject: 

     

    I have requested a refund, and I have yet to receive it. I also just received another notice saying that shipping has been delayed.

     

    *****************************



    Sincerely,

    *****************************

    Business Response

    Date: 09/23/2022

    Pre order items mean that a customer is ordering an item before it has been manufactured.   This is quite common for special figures.  If the manufacturer has any issues during the development or production, we do our best to reach out and let the customer know of any delays.  Those were the emails mentioned by the customer.   There has not been any response from this customer to our customer service.  We don't see anything from this email address.  However, our team is reaching out to her via email to see if she wants to cancel her order.  We will fully refund her as soon as she confirms.

    The best way to get help from any company is to simply reach out to them.  We are happy to help.

     

  • Initial Complaint

    Date:09/14/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    -Transaction took place on June 28, 2021 01:14PM as a Pre-Order -The amount paid was $408.87 -The business committed to shipping a future product to my address.-The issue comes within the last month where the product was lost in shipping and they had told me they would give me a refund for the lost item but I have not received the refund nor anymore contact with the business after an email that said they were going to give a refund within 72 hours on Sept. 5 2022. I have given a month's worth of time for them to resolve this issue.-The business seemed to try but never completed their end of the arrangement nor have tried to contact me since declaring they would give a refund.-Account name (smokeguns) email (***********************)/Order #******/Tracking Number 9461211107964866111237-Carrier ****

    Business Response

    Date: 09/20/2022

    This amount has been refunded already, but I do see that the customer was correct and there was a delay in the refund.   We are fixing the process to avoid delays in the future for other customers.  This specific customer should be refunded already.  If they have any other issues, they can respond to the agents that replied with the refund and we will take care of it for them.

  • Initial Complaint

    Date:09/09/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with their online store that has not shipped after going on three weeks. When I contact customer service I am told each time that they have an influx of orders right now and need another eight days. However I continue to receive emails advertising the sale even to this day. At this point I don't believe I will be receiving my order. I have even tried to email and their online chat option only to be told they won't get back to me for another week.

    Business Response

    Date: 09/14/2022

    Thank you for reaching out.   We had a large influx of orders on a liquidation sale.  Unfortunately the warehouse service could not keep up.   We got more help and the orders are shipping out.   None will be missed and everyone will get their products.  I checked the specific order mentioned here, and I'm happy to share that it has already been picked and shipped. The customer should have their order soon if they don't already have it.

    Hope that helps.

     

  • Initial Complaint

    Date:09/06/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged multiple automatic payments from my Paypal card and do not know what the charge is for. When I try to contact the number on my Paypal billing statement, the number is invalid. There is no way to get in touch with this company of Ellation ************* payments my email is ******************** and I was charged ***** for July and August for a Crunchyroll account.I call funanation and Crunchyroll and they stated the charge was through Ellation ************* payments

    Business Response

    Date: 09/14/2022

    Thank you for providing the correct information.  In the email correspondence to our customer service, it appears that there was a typo in the key information provided to us.  Once that information was corrected, the issue was resolved.  If there is anything else this customer needs, they can reach out to agent that is already helping them.

     

  • Initial Complaint

    Date:08/30/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    please have them release as soon as possible 

    Sincerely,

    Appledude1221 Productions

    Business Response

    Date: 09/06/2022

    Thank you so much for expressing your desire for more dubs.   That means we are on the right track.  While I can't share specific details here on what projects are being worked on or what order they are released, we are mostly definitely working to post even more dubs (and subs).  We are constantly adding more and we know we are not done.  Crunchyroll is is getting even better every day.  We want to be able to provide you the best place to see and enjoy all the shows you are looking for.  

  • Initial Complaint

    Date:08/05/2022

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    Appledude1221 Productions

    Business Response

    Date: 08/11/2022

    Thanks for the feedback!  We know are fans are anxious for all the new debs we are working on and are already enjoying the new ones we have recently put out.   While we can't share details here, know we are working to add more all the time.

     

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