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Business Profile

Internet Services

Crunchyroll.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

Customer Complaints Summary

  • 246 total complaints in the last 3 years.
  • 52 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/11/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Complaint: 21128383

    I am rejecting this response because: I have not received any ************* out from your support

    Sincerely,

    *********************

    Business Response

    Date: 01/17/2024

    Hello,

    Our customer service has reached out. Please work with the agent to resolve this issue.

    Business Response

    Date: 01/18/2024

    Hello,

    We shipped the order to the address provided and tracking shows it was delivered. The customer will need to reorder using the correct address.

  • Initial Complaint

    Date:01/11/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **************d no response from that as well. My credit card statement is due in a couple days, I may have to dispute with credit card company as there have been no solutions for a RMA label/refund for several weeks.

    Business Response

    Date: 01/16/2024

    Hello,

    Our customer service has reached out. Please work with the agent if you need anything else.

  • Initial Complaint

    Date:01/11/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ********************

    Business Response

    Date: 01/16/2024

    Hello,

    Refund has been issued. Please work with the agent if you need anything else.

  • Initial Complaint

    Date:01/11/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    $60 out after I made the order. I responded back the same day saying even if I went with that option, the blu ********* ordered I had in the order had become out of stock during the process of dealing with *********** support and the manga bundle in the same order went from $28 to $40 since the sale that was going on during the time of the order had ended. I am appalled at Alejandros solution being to reorder items at higher prices and that my order went out of stock because I waited since he could confirm it was in the process of shipping. I dont see why they couldnt issue me the $60 discount back on top of compensation for the higher prices and inconvenience of the blu ray being out of stock now. There is no reason this whole process should have taken this long. I still have not received a response and I have no way other way of getting into contact with anyone else

    Business Response

    Date: 01/16/2024

    Hello,

    Refund has been issued. Please work with the agent if you need anything else.

  • Initial Complaint

    Date:01/11/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     
    Complaint: 21121910

    I am rejecting this response because:
    I see the dub air date underneath that anime and I still really want them English dub despite it not guaranteed. Ive be more satisfied if they do announce it if not Im unsatisfied and cannot make any promises I made to crunchyroll. So please Im begging them to finally announce the English dub and Im tired of things like crunchyroll making unhappy all because of my bad luck.


    Sincerely,

    *************************

    Business Response

    Date: 01/22/2024

    Hello,

    Unfortunately, English dubs cannot be guaranteed. Our customer service has reached out recently and provided this information. Please work with the agent to resolve this issue.

  • Initial Complaint

    Date:01/10/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************************

    Business Response

    Date: 01/12/2024

    Hello,

    Our customer service has reached out. Please work with the agent if you need anything else.

  • Initial Complaint

    Date:01/05/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************nsumer to your Subscription Platform and Online Store. Also what is the update on the other package waiting to be dropped off? It has remained in Pre-Shipping Label Created for 7 Days now.

    Business Response

    Date: 01/10/2024

    Hello,

    Our customer service has reached out. Please work with the agent if you need anything else.

  • Initial Complaint

    Date:01/05/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Crunchyroll has been fraudulently billing me for years. I have reported to my bank that I do not have an active account with them, to which my bank has issued me a new credit card multiple times, however this has not stopped Crunchyroll from billing me under my new credit card number.

    Business Response

    Date: 01/10/2024

    Hello,

    This has been refunded. Please work with the agent if you need anything else.

  • Initial Complaint

    Date:01/05/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************em was delivered quickly on January 12th, but the pre-order product has not been delivered yet, nor have I gotten a response to any communication I have tried sending to Crunchyroll. I have attached a screenshot of my order confirmation to this complaint.Furthermore, when I try to look up my order using Crunchyroll Store's Check Order feature, I get an error message which states "Sorry this order number, email or postal code does not match our records. Check your records and try again..". I have attached photos showcasing this problem as well.

    Business Response

    Date: 01/10/2024

    Hello,

    Our customer service has reached out. Please work with the agent if you need anything else.

  • Initial Complaint

    Date:01/03/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Complaint: 21094554

    I am rejecting this response because:

    I responded to the support ticket which I received on thursday within 15 minutes of receiving it.  I have not heard back from the support since then.  This is unacceptable customer service

    Sincerely,

    *************************

    Business Response

    Date: 01/05/2024

    Hello,

    Our customer service has reached out. Please work with the agent if you need anything else.

    Business Response

    Date: 01/11/2024

    Hello,

    Our customer service has reached out. Please work with the agent if you need anything else.

Crunchyroll.com is NOT a BBB Accredited Business.

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