Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/24/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CLOUDFLARE REFUSES TO GIVE ME THE HOSTING PROVIDER OF SEARCHPEOPLEFREE.COM THEY HAVE LIED IN THEIR WEBSITE THAT THEY WOULD GIVE ME THE HOSTING PROVIDER IF I ASKED FOR IT. THEY ARE AN ASSESSORY TO THE **** THAT THEY ARE ALLOWING MY PRIVATE INFORMATION BEING DISPLAYED AND FRAUD USE FOR ADVERTISING FOR SEARCHPEOPLEFREE.COM ALONG WITH ID THEFT. HARASSMENT< STALKING, EXPLOITATION WITHOUT MY CONSENT.They have recieved a cease and desist order to remove the content and provide me the hosting provider, my information off the website needs to be removed, it is not there to be used for spam reports, fraud advertising as I am not on other websites, they are exploiting my information.

  Business Response

  Date: 05/24/2023

  Hello,

  We are not the hosting provider of the domain and do not have access to the content in question. You will need to work with the host in removing the content.

   

  www.searchpeoplefree.com is hosted at ******************* (AS8075)
  
  

  Regards,

  Cloudflare Trust & Safety
  

  Business Response

  Date: 05/24/2023

  Hello,

  We are not the hosting provider of the domain and do not have access to the content in question. You will need to work with the host in removing the content.

   

  www.searchpeoplefree.com is hosted at ******************* (AS8075)
  
  

  Regards,

  Cloudflare Trust & Safety
  

  Business Response

  Date: 05/24/2023

  Hello,

  We are not the hosting provider of the domain and do not have access to the content in question. You will need to work with the host in removing the content.

   

  www.searchpeoplefree.com is hosted at ******************* (AS8075)
  
  

  Regards,

  Cloudflare Trust & Safety
  

  Business Response

  Date: 05/24/2023

  Hello,

  We are not the hosting provider of the domain and do not have access to the content in question. You will need to work with the host in removing the content.

   

  www.searchpeoplefree.com is hosted at ******************* (AS8075)
  
  

  Regards,

  Cloudflare Trust & Safety
  

  Business Response

  Date: 05/24/2023

  Hello,

  We are not the hosting provider of the domain and do not have access to the content in question. You will need to work with the host in removing the content.

   

  www.searchpeoplefree.com is hosted at ******************* (AS8075)
  
  

  Regards,

  Cloudflare Trust & Safety
  

  Customer Answer

  Date: 05/24/2023

   
  Complaint: 20099228
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****************

  Then you are to PROVIDE ME THE HOSTING PROVIDER OF Searchpeoplefree.com  every website such as shown in attachment says you are the hosting provider. If you

  are not the hosting provider then you need to provide me whom the hosting provider is. Gooddaddy.com says while they are the domain name owner, they directed me to you as it shows you are the hosting provider, if you are not the hosting provider you have to provide me with the hosting provider of the website Searchpeoplefree.com  They are violating Federal and ********** privacy laws, exploiting my private information, using it for fraud advertising and spam reports, ID theft.  This is very serious.  YOU ARE TO PROVIDE BY LAW WHOM THE HOSTING PROVIDER IS!  This Searchpeoplefree.com has invalid whois, no phone number, their opt-out is invalid, invalid contact information. 
  

  Customer Answer

  Date: 05/24/2023

  *******************************************************************

  Customer Answer

  Date: 05/24/2023

  I gave you that information, it is ****** ****

  Customer Answer

  Date: 05/25/2023

  I am rejecting this response because:
  
  Sincerely,
  
  ****************

  Then you are to PROVIDE ME THE HOSTING PROVIDER OF Searchpeoplefree.com  every website such as shown in attachment says you are the hosting provider. If you

  are not the hosting provider then you need to provide me whom the hosting provider is. Gooddaddy.com says while they are the domain name owner, they directed me to you as it shows you are the hosting provider, if you are not the hosting provider you have to provide me with the hosting provider of the website Searchpeoplefree.com  They are violating Federal and ********** privacy laws, exploiting my private information, using it for fraud advertising and spam reports, ID theft.  This is very serious.  YOU ARE TO PROVIDE BY LAW WHOM THE HOSTING PROVIDER IS!  This Searchpeoplefree.com has invalid whois, no phone number, their opt-out is invalid, invalid contact information. 

  Business Response

  Date: 05/25/2023

  Hello,

  I'm not sure why you rejected my previous response as I provided you the host contact info. Once again here it is:

  www.searchpeoplefree.com is hosted at ******************* (AS8075)

  You will need to work with them in removing the content in question as we are not the host.

  Customer Answer

  Date: 05/25/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ****

  I think I misread or something,  I got the email to microsoft.  Is there a phone number or abuse form link to that as well?

  Please let me know I did already complain using the email.  but just wanted to know if there was any other information.  Thanks.
  

• Initial Complaint

  Date:05/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Domain name (*********) was purchased on Cloudflare on March 21, 2023.The purchased domain name has been unusable since purchase because the current domain status is serverHold.As a result, the domain name cannot be resolved, rendering it unusable.As of today, the support ticket has been unresolved 49+ days.Support was also unsuccessful using the Cloudflare community.I have attached the ticket and ****************.

  Business Response

  Date: 05/09/2023

  Hello,

  I was able to get up to speed on your situation and it looks like we are still trying to contact the Registry about your issue. We haven't heard back from them which is why we don't have any updates here or on your support ticket. Unfortunately I don't have a solution for now and any updates will be provided in your support ticket.

• Initial Complaint

  Date:04/18/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cloudflare is the listed host of a website that has spoofed, or imitated our website. The website collects money for goods, but doesn't ship the product. Customers who purchase product on this website contact us- expecting us to deliver the goods. The fake website is www.cheapports.com, our real website is www.tandbsports.com I've tried to report this to Cloudfare, but I haven't received a response.

  Business Response

  Date: 04/19/2023

  Thank you for your report.
  
  Please use the link below to submit your abuse report. When you submit an abuse report, we will process it and provide you the host contact info. From there you will need to work with the host in removing the content.
  
  Cloudflare offers network service solutions including pass-through security services, a content distribution network (CDN) and registrar services. Due to the pass-through nature of our services, our IP addresses appear in WHOIS and DNS records for websites using Cloudflare. Cloudflare is generally not a website hosting provider, and we cannot remove material from the Internet that is hosted by others.
  
  To ensure the prompt processing of your abuse report we request that you please submit your abuse report through Cloudflare's abuse reporting web form at: *******************************************.

• Initial Complaint

  Date:04/06/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This item said 100% satisfaction. Theyre door stills which are suppose to magnetically stick to car door sill. They do not stick to my car door sill. I contacted them. They said they would correct issue. After 2 months I received email saying they would not refund me and just offer me a 15% discount on future orders.

  Business Response

  Date: 04/07/2023

  Hello,

  The site cardern.com is on an e commerce site Shopify which is serviced by us. We do not have access to the payment system to the site nor do we run the site. You will have to reach out to the domain owner through their page or you can contact shopify about your issue.

  Shopify can be reached at *****************

  Customer Answer

  Date: 04/07/2023

   
  Complaint: 19906621
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

  Customer Answer

  Date: 04/08/2023

  I do not accept this explanation from them as they over see and receive money from this company. They are 2 in the same. They should be reaching out to them telling them to rectify the situation instead of saying basically were just the parent company. We just get paid for the products they sell. This company has no physical address under CARDERN. So makes it difficult to file complaints against them. And easy for them to cheat consumers. I have provided a photo of letter they send in which they said to allow them to rectify the situation. Which then was followed by another saying were not refunding you. Where their site says 100% guaranteed. In which I provided earlier photos of. 

  Business Response

  Date: 04/10/2023

  Hello,

   

  Cloudflare is an Internet security company, offering a suite of services to protect and make websites faster. With regard to the Complainant's issue, we are not the proprietors of the website CARDERN.COM; thus we are not able to assist them with addressing their issue with regard to the product that they purchased from that website. We simply provide infrastructure services for the website. The Complainant will need to contact the administrator of CARDERN.COM directly to resolve their issue with regard to the product or service that they received from them. They would be able to assist them, where Cloudflare.com is not. 

  Customer Answer

  Date: 04/10/2023

   
  Complaint: 19906621
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

  Customer Answer

  Date: 04/18/2023

  Thank you for your help. 

• Initial Complaint

  Date:03/29/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May ************* 2021 Iv Been trying To Contact Cloudflare *** About The Domains chat.poo.com chat.quicksnapchat.com Who Host A Chat App On their Servers Here I Was Verbally Abused And *********************** To the Point Where I Cut Myself And Ended ** In The ** I Also Almost Became Homeless As I Ran Away From Home Twice My Character Was Slandered And Members Made False Accusations Against Me.Iv Tried Filling Out Their Abuse Report Form From The Email Addresses Fo ******************************************,******************************************* And My Current Email Address But Never Received A Response From Cloudfare.I Emailed ****************************** To Escalate The Situation At ********************* But It Was Once Again Ignored I Can't Understand How Despite The Serious Nature Of This Cloudflare Have Ignored My Report And Have Not Warned The Domain Owner Not To Engage In Harassment Of Autistic Individuals.I Contacted The Domain oWners ************** Explaining The Situation And Tried To Reech A Civil Agreement However They Kept Blaming ***************************** As Urgent

  Business Response

  Date: 03/29/2023

  Hello,

   

  We are sorry to hear about your situation and if you have any intentions to harm yourself then please seek medical attention. We only received two abuse reports from *******************************************. Since it was filed under "general" category, we report to the hosting provider for their review. If you have a report that falls into one of the other available categories on our web reporting form we would be happy to provide the name of the hosting provider for those reports. Our policy is to pass through "general" category reports to the host for their review.

  
  We already forwarded your report to the host and it is up to them to take any action on the domain. If you feel members of the site are responsible for your actions then I would suggest you contact your local authority. 

  Customer Answer

  Date: 03/29/2023

   
  Complaint: 19867538
  
  I am rejecting this response because:
  

  I Was Never Giving Any Response Directly, Im Slightly Confused As I Was Told By The Domain Register4Less That Cloudflare IS The Hosting Provider For These Websites.

  I Submitted My Report As Urgent The Form Responses From My Deleted Emails  ****************************************** Were Never Responded To At All I Only Received An Automated Confirmation Response.

  I Tried Emailing The Owners On ******************* ******************** But They Never Responded And I Feel Like They Are Covering Up The Abuse And Harassment As They Blamed Me 

  And Faied To Take Any Responsibility Or Reassurance In Fact I Feel Like They Support The Abusive Users.

  I Did Recieve A Response From Taco On ******************************** But It Was Never Escalated.

  The CEO *************************** Also Never Responded Either When I Contacted Him At ***************************************.

  I Have Also Made A Complaint To Digital Ocean But Im Unsure If Its Digital Ocean Or Cloudflare That Host The Domain.

  Sincerely,
  
  ***********************

  Business Response

  Date: 03/29/2023

  Hello,

  Please note we are not the owners of the domains you mentioned but we only provide security services. This means we do not have access to the domain's inbox if you tried to contact them. You did file an abuse report with Cloudflare and it was already processed. Like I mentioned before this was filed under the 'General' category and we passed this to the host to make the final determination if any action is needed. If you have another report that falls under a different category then we can provide you the host contact information and you can work with them in resolving the issue. 

  Cloudflare isn't the host of these domains and we are a reverse proxy. We are a pass through network and your abuse report was addressed and sent to the host.

  Customer Answer

  Date: 03/29/2023

   
  Complaint: 19867538
  
  I am rejecting this response because:

  I Was Never Giving Any Response To Any Of My Abuse Reports Or Information About The Case **ing Escalated To The Host I Also Was Never Giving Details About The Hosting Provider Everywhere Iv Checked Online Tells Me Cloudflare Is The Host.

  While It May ** Possible The Clouldfare's Proxy Hides The Host Name I Was Never Informed Via Email When I Lodged My Abuse Reports Therefore I Would Not ** Able to Know If There Is A Third Party Host Which May ** Digital Ocean Looking At Whats Stated On The poo.com Webpage.

  I Will Accept The Responses Above If I Know For Shure That Cloudflare ****************** With The Domains, However Its Difficult To Tell As Nothing Was Communicated To Me At The Time I Lodged MyReports.

  
  Sincerely,
  
  ***********************

  Business Response

  Date: 03/29/2023

  Hello,

  All of our 'general' complaints gets forwarded to the host and you do not get notified since it is up to the host make a determination to take action. We do not provide the host info for 'General' reports but we are happy to provide you the host info if your report falls under a different category. Like I mentioned before, we forwarded your report to the host and there is nothing we can do in the mean time. The host will decide if any action is needed on the domain. Also we will not be providing you the host information since this is a 'General' abuse report.

  Customer Answer

  Date: 03/30/2023

   
  Complaint: 19867538
  
  I am rejecting this response because:

  Considering The Suituation This Complaint Should Have Been Marked As Urgent.

  Im Very Disappointed That The Only Way To Receive A Response From Cloudflare Is By Complaining The The BBB.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 03/30/2023

  Hello,

  Unfortunately it's our company policy to forward all general complaints to the host. Like I mentioned before if you have another report to submit under a different category then we will be able to provide the host info.

  Customer Answer

  Date: 03/30/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:03/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not a business and don't have a business. I first noticed the issue a couple of weeks ago, at first I thought it was my computer so I had my computer company run some tests my laptop is fine.I never signed The sites I have been using for years are now suddenly blockedsites like the chewy, my delta sky miles, etc. I never signed up for this site, when I called support after about 10 tries I finally got through to someone who said it was probably the site itself. That is ridiculous, why all of a sudden? ******* on the phone told me I would have to call the ll sites, which is so stupid. All the sites can not be doing this. I WOULD LIKE SOME HELP FROM THE BBB WITH THIS ISSUE PLEASE.

  Business Response

  Date: 03/20/2023

  Hello,

  I'm sorry you're having trouble but can you please provide steps to recreate the issue? How are you able to determine this is a Cloudflare issue? What are the URLs you're trying to visit?
  
  
  From your explanation we wouldn't block your IP from visiting a site. That is up to the domain owner to block certain IP and you will need to contact them about your issue.

• Initial Complaint

  Date:02/17/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our small businesses website is being blocked by this page (attached), owned by Cloudflare since 12/28/2022. Cloudflare = *********************************** Per Cloudflares website, they were supposed to notify us to rebuttal the/a complaint. We were never notified by Cloudflare that our site was going to be blocked. We cant get anyone to help us get this unblocked (including Cloudflare) and hope that the Better Business Bureau can help us. There is nothing malicious about our site!! It has been the same for 12-ish years. We dont take money on the site and have nothing that even resembles phishing or being malicious The only thing we can think of is that one of our competitors did it, since we are a niche business for high school and college level athletes. We have been working on this since the first week of 2023 and have exhausted all the things everyone has suggested. We dont know what else to do. Please help us get back up!! Thank you so much for all of your help,********************* ************ *********************** www.signsolutions.com or search track record boards.

  Business Response

  Date: 02/18/2023

  Hello,

   

  We need more information to reproduce the issue you're running into and can you please give us the exact detailed steps? From my understanding, you're going to ******* searching for your site but it's being blocked by cloudflare.

   

  1) your site isn't on cloudflare so we are unable to block your site

  2) if a site is redirecting to your page, do you know the owner? You're claiming we are blocking a site from redirecting to your site. It's concerning if you're wanting traffic from an unknown site. An interstitial page is beneficial since it's warning users about the actual redirect and not the landing page.

  3) what is the domain?

  Please provide details so we can fully understand the situation 

   

   

   

  Customer Answer

  Date: 02/18/2023

   
  Complaint: 19424279
  
  I am rejecting this response because:

  Dear Cloudflare,

  I'll answer your rebuttal in order:

  1.  When our customers search our product they are met with your page, attached in the first communication, it has your name all over it.

      a.  If this is not you throwing that page up, then Cloudflare has been hacked. These hackers are hurting both of our businesses.  

  2. Cloudflare is blocking our page.

  3. ********** is www.signsolutions.com, this was also included in first communication. Typing in the domain takes you to our site, no problem.  Search engine links are being blocked from opening the site.

  We are a small business of 2 and do not have an IT department, but I would think you do because of what we have seen on your site.  Do you want us to be blocked by someone that has hacked Cloudflare?  I would think as people on the planet, you wouldn't want to see us fail because of this and investigate why your page is blocking our customers.

  Sincerely,
  

  
  *********************

  Business Response

  Date: 02/22/2023

  Hi *****,

  
  Thank you for providing some information and we need additional information to confirm your issue.

  
  1) Can you provide the exact step by step directions to recreate the issue? For example, step 1 - go to google.com, step 2 - type in sign solutions, step 3 - click on link 'example.com' etc
  2) What is the domain that is redirecting to your page? What is the exact ***? You claimed this *** is blocking your page - ************************************************

  I don't see this *** redirecting your site and it doesn't load to any page.

  3) I'll try to explain what may be happening in your situation. When you search for your sign on a search engine it will return results related to the search. The link that you're probably clicking on has no relation to your site and that is why you're getting a blockage (interstitial page). This page is on Cloudflare and warning users the site is compromised. There is no possible way that we can block your site if you're not using Cloudflare. As for right now, I need the *** that you're claiming is redirecting to your site so I can test if it's actually redirecting to your site. If it's not then that resolves the issue.

  Customer Answer

  Date: 03/02/2023

  Well, after 7.5 weeks, we hired/paid someone to get the Cloudflare page off our website.  Allegedly our site got hacked, which is bizarre, it is such a plain site and we dont even take money! 

  As we understand it, ****** caught it and then reported it to Cloudflare, who then threw their page up without telling anyone.  Cloudflare not notifying us was irresponsible and did HARM to our business.  And to put the cherry on top, after the site was cleaned we were asked if wed like a membership to Cloudflare to prevent this from happening again, for a fee, of course.  Seems very shady to us.  We are just happy to be back up and to move on.  But, this could businesses out of business VERY EASILY.

  Sending an email would have saved us time and money.

   

  This is the craziest thing weve ever had happen to us!   Cost us $450.00 and tears!

   

  I appreciate all of your help!  BBB is incredible and such a help!

   

   

  Much Thanks, 

  *****

  ************

   

• Initial Complaint

  Date:12/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So for the past few years I have exasperatingly emailed ********** ******* and told them that I could not even view my own ********************************** listings because there was some built in "block" of either me or my IP address I think from their use of "Cloud Flare" as their website hose (we have had difficulties in the past with that host as they hosted some defamatory slanderous links about our law firm and we went them a cease and desist, take down letter based on the Digital Millennium Copyright Act several times. Therefore, we think that their anger and bad feelings carried over to now purposefully retaliate against us and block our ability to view our own listing. We brought it up countless times with ********** ******* staff, such as ***********************, *****, *******************, ***************, and others, but they all seem limited and do nothing to correct the situation, hence the complaint to your agency.

  Business Response

  Date: 12/12/2022

  Hello,

  We have no control over our customer's page. If they are limiting your access or blocking your IP then you will need to contact the domain owner. This situation is between you and the domain owner and Cloudflare can't assist you.

  Regards,

  Cloudflare Trust & Safety
  

  Customer Answer

  Date: 12/12/2022

   
  Complaint: 18548151
  
  I am rejecting this response because CloudFlare is their website host and knows fully well that the only ones that can block certain IP addresses or law firms is them, not Martindale *******, which used to be in a book format since the ****s, until con-artist Big Tech companies like CloudFlare stared hiring bad people to drown out the competition on behalf of their bribers.

  Please continue to investigate and advise.
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 12/13/2022

  Hello,

  Cloudflare offers network service solutions including pass-through security services, a content distribution network (CDN) and registrar services. Due to the pass-through nature of our services, our IP addresses appear in WHOIS and DNS records for websites using Cloudflare. Cloudflare is generally not a website hosting provider, and we cannot remove material from the Internet that is hosted by others.
  

  In your situation we do not control the list of visitors to the site martindale.com. You will have to reach out directly to them to resolve the issue. Another option is to file an abuse form then we provide you the host contact info then you can work with in them in resolve the issue.

   

  Abuse form: cloudflare.com/abuse/form

   

  Regards,

  Cloudflare Trust & Safety
  

  Customer Answer

  Date: 12/13/2022

  Then what is this:

  I got an error when visiting www.martindale.com/.
  
  ***********
  

  

  Kind regards,

  -- 

  ********************************, Esq.

  **********************************

  30 ******************************************* style="color: rgb(66, 66, 66); margin-top: 0px; margin-bottom: 0px; font-size: 10pt; font-family: "Courier New";">Suite 8207

  ********, ** 10005

  Tel: **************

  Mob: **************

  Fax: **************

  Toll Free 24 Hour Hotline: **************

  e-mail: ***********************************************

  web: https://**************************/attorney-profiles/

  Ranked amongst Top Immigration Attorneys in the United States by ***************** in 2012 and Top Attorneys Nationwide in 2013.

  Martindale ******* Client Champion 2017 Silver Award Winner, 2020 Gold Award Winner, 2020 Platinum Award Winner.

  Better Business Bureau Accredited Business A+ Rating.

  Association of American Trial Lawyers Top 100 In **************.

  Best Family Lawyers and Immigration Lawyers in ************* in 2022 as published on Expertise.com

  Licensed ************** *********** Broker.

  CLIENT TESTIMONIALS: https://**************************/testimonials/

  This electronic transmission is both personal and confidential, and contains privileged information intended only for the use of the individual or entity named above. If the reader is not the intended recipient, you are hereby notified that any dissemination or copying of this transmission is strictly prohibited. If there are any problems with this transmission, or you have received it in error, please immediately notify us by telephone and return the original transmission to us at the above address via the U.S. *************** Attention: All foreign nationals (permanent residents and children included) are required to report any change in address within ten (10) days to the ***** using Form AR-11. Foreign nationals must report address changes to the ***** by completing this form and sending it to the *****. The form can be obtained from the ***** website at: https://www.uscis.gov/ar-11. Please also notify our office of your new address.

  Business Response

  Date: 12/13/2022

  Hello,

   

  There is nothing we can do in this situation. It's not against our policy or a violation of our terms of service if our users want to deny access to specific IPs. You can try to file an abuse report to see if the host will make any considerations.

   

   

  Customer Answer

  Date: 12/15/2022

   
  Complaint: 18548151
  
  I am rejecting this response because a simple rude "denial" that this is occurring, is not a Response, at all.

  
  Sincerely,
  
  *****************************

  Business Response

  Date: 12/15/2022

  Hello,

  
  I'll try one last time explaining our our services and what we are capable so hopefully you can get a better understanding. Cloudflare is a reverse proxy and not a hosting provider. We do not have access to our customer's content.

  
  In your situation you're unable to view a site since the domain owner has a restriction list. It sounds like the domain owner is only allowing certain IPs or geographic areas to access their site. Cloudflare can't make these changes since it's not a violation of our policy or terms of service.

   

  If you want content removed from the site then you will need to file an abuse form located here - cloudflare.com/abuse/form

  
  Once your report is processed, we will provide you with the host contact info and you will need to work with them in removing the content.

   

  Regards,

  Cloudflare Trust & Safety
  

  Customer Answer

  Date: 12/15/2022

   
  Complaint: 18548151
  
  I am rejecting this response because CloudFlare's name is all over the Denial of Service messages (see the submitted pictures), as well as the look-up information for Martindale ********* internet security. 

  It is idiotic that CloudFlare feels that they either

  (1) can not remove us from their "insecure IP list" or

  (2) pick up the phone and call Martindale ******* to remove us from this "blocked list," especially when all of the people that we speak to at Martindale ******* have all of the internet security knowledge and savvy, as a pack of silver backed gorillas.

  Get off your lazy tech-dork ***, and fix this, immediately.

  Three years at $300 per month, is too long to wait, for anyone.

  
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:11/09/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed up for CF video stream. Service does not work properly. Asked to cancel and be issued a refund. Was told no. Awful service.

  Business Response

  Date: 11/11/2022

  Hello,

  Our billing policy states that we do not issue refund for every purchase - https://support.cloudflare.com/hc/en-us/articles/360025829831

  The support team responded to your ticket and issued a refund today. You should receive it within 3-5 business days.

  Regards,

  Cloudflare Trust & Safety
  

• Initial Complaint

  Date:10/10/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/01/22, I signed up for the Yubikey Security Keys offer on Cloudflare's website. At the time of signing up the offer, there were no mentions of specific requirements to get the Yubikey offer, besides to click on the button to claim the offer, which I did.On around 10/04/22, they changed the requirements for the offer as part of their terms to have Zerotrust/Active Zone as part of the requirement to get the offer. I received the email for the rejection of the offer on 10/07/22, being retroactively reclined for the offer, despite accepting it prior to the terms of conditions.This is an example of click and bait switch, and I find this kind of practice unacceptable. I would like to request from Cloudflare to honor the Yubikey Security Keys offer as I have done so prior to the change of terms of conditions.

  Business Response

  Date: 10/24/2022

  Hello,

  Please reach out to ******************************** about this request.

  Regards,

  Cloudflare Trust & Safety