We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Internet Services

CloudFlare

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

Customer Complaints Summary

  • 108 total complaints in the last 3 years.
  • 47 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/11/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This message pertains to the domain: ********************************. This domain is under the management of CloudFlare. CloudFlare is permitting this domain to continuously send spam emails to us regarding loans for our business. We have made multiple requests for them to cease this activity. However, just a few days later, we receive more emails inquiring if we are certain we want them to stop offering us financial assistance. The domain ******************************** is fraudulent, and CloudFlare is allowing this individual to persist in sending us unsolicited messages. We are requesting the identity of the domain owner, along with their address and phone number.

  • Initial Complaint

    Date:07/07/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased product for $255.84 and attempted to install on website. It brought the entire website down. I then found that the product was already being used by my host so I could not use the one that I purchased. I contacted them immediately (within the hour), long before the credit charge even cleared, and asked them to refund the money since I could not use the product on my website. They refuse the refund saying they only issue refunds in "very specific situations".

  • Initial Complaint

    Date:07/01/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Cloudflare is blocking me from using my grocery delivery website. They have a very bad reputation for doing such things. They are a web security company. I just want that on record. I have emailed my grocery store but have not yet received a resolution.

  • Initial Complaint

    Date:06/27/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am the rightful owner of multiple domains currently registered through Cloudflare Registrar, including:*********************** ***************** ************** ****************** On June 9, 2025, I submitted an initial abuse report via Cloudflares web form regarding unauthorized access to my domains. I followed all instructions provided by Cloudflare, including providing proof of ownership, registration records, and a copy of my government-issued ID. Since then, I have submitted follow-up reports on June 16, 2025, and June 22, ******* date, I have only received three automated reference numbers:[#********][#********][#********]I have not received individualized responses or instructions on how to resolve each domain submitted, nor have I been given access to update or regain control over my accounts. My most recent attempt to use *****************************************, which I paid for as part of an annual plan, was denied due to a lack of access despite full payment and ownership documentation.Efforts Made:I have:Submitted Cloudflares Abuse and ************** forms multiple times Sent direct emails to *********************************** and registrar-****************************** Attached all required documentation (proof of ownership, photo ID, registration records)Provided screenshots and full supporting evidence in every message Despite these efforts, I have not received any meaningful follow-up, resolution, or assistance.Desired Resolution:I am requesting that Cloudflare:Assign a dedicated support contact to address this matter.Restore rightful domain access or assist in transferring domain control.Offer compensation for lost email access and business interruption caused by delayed support.This delay has affected critical business functions, marketing operations, and client communications. I urge BBB to investigate and facilitate a resolution.

  • Initial Complaint

    Date:06/23/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My 2 domains recently got blocked for well said "Phishing" reason by CloudFlare. CloudFlare has a system where you can report sites with. And if the report gets accepted, website shows a warning that the site is dangerous. But, this system has big flaws. First of all, it uses ** to moderate which is really bad. Whatever you type, you can fool ** to make it get accepted. A guy i know has their domain reported with a reason that includes n-words. And the ** literally just accepted it. My domain's report says that it is from "*************************", but that's just a blatant lie. A guy nicknamed "NeseOS" is pushing these reports to our websites and making our websites look dangerous to the customers. I wanted review from ********************** but several days later, still no response. And no support for me since i use free plan.The report's i got falsefully:*************************** *************************** Here's some false reports recieved from the guy i know who got their domain falsefully reported:************************************************ ************************************************

  • Initial Complaint

    Date:06/18/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    CloudFlare...PERIOD it's blocking me from visiting websites, I AM NOT A ROBOT!!!how is this tolerated??Why are they unable to do THEIR JOB???it's not just infuriating, it's humiliating!!!

  • Initial Complaint

    Date:06/17/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Your verification widget is garbage! I can't log into my bank because of you! Terrible!

  • Initial Complaint

    Date:06/15/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We paid $240.00 for the Pro upgrade in full for the year on 6/2/25 and were never upgraded. I have attempted to contact Cloudflare support for over 2 weeks and no one has replied. I emailed, I opened support cases, I have tried reaching out on Discord on their worker's community, and post on the Cloudflare community forms for my posts to be ignored or closed. I can not get anyone from Cloudflare to respond to me yet alone help me. We again paid for a pro service in full for the year and we are not being provided the service we paid for. Support cases:01559799 6/2/25 no reply from Cloudflare ******** 6/3/25 no reply from Cloudflare ******** 6/12/25 no reply from Cloudflare ******** 6/15/25 no reply from Cloudflare Reached out on Cloudflare's Discord worker community on 6/12 no reply from Cloudflare. I tried calling, no one will help because I don't have a business or enterprise plan. There is no email address that works for billing help!

    Customer Answer

    Date: 07/08/2025

    Hello BBB,

     

    This has been addressed as of last week. 

     

    They finally replied to me

     

    Thank you,

     

    ****** ******

  • Initial Complaint

    Date:05/18/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    cloudflare and ***************** have displayed peoples personal whereabouts such as an address along with a map and how to get there, opening doors to invasions, stalkers etc.just because someone registers of what party they prefer DOES NOT MEAN THEY ARE SAYING POST THE WHEREABOUTS TO ANYONE OUT THERE WITH A MENTAL DYSFUNCTION I have taken steps to alert the ftc and fcc, cloudflare has a privacy policy which they do not follow its all smoke and mirrors. these are pure idiots who think they know everything but know nothing.There are certain federal laws out there against this type of behavior. These jerks not only have my address, full name , age and possibly my phone number but they also have listed all other residents within the same area with their full names, addresses and phone numbers etc. You know, YOU ALL SHOULD HAVE AN INDIVIDUAL BACKGROUND CHECK, I bet your have dysfunctional behavioral problems that run in your DNA family where that would require a mental institution lock up, you are definitely displaying a 5150 to the full hilt!

  • Initial Complaint

    Date:05/13/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Write me a refund complaint about Cloudflare. **************** says that it supports online chat and email replies within four hours, but I have not enjoyed your service. I have not received any reply to my email in three days, and online chat is not available. I cannot contact support staff or find my dashboard account. I submitted a ticket to you again after payment, but there is still no reply to the first ticket. This is a Cloudflare problem, Short-term trading is not my personal operation.I need a refund,316.13 USD, Ticket ID: ********,

CloudFlare is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.