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Business Profile

Internet Services

Cloudflare

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 87 total complaints in the last 3 years.
  • 41 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/26/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made an accidental purchase from CloudFlare and they refuse to provide a ********* friend was transferring a web domain to my ownership and I chose CloudFlare since I've heard of the company before. I am unaware of how the process works, and when I went to the website to begin the transfer, it pushed me towards a product called CloudFlare Pro. I simply thought this was part of the transfer process, of which it is not. I accidentally spent $240 for the year-long service. When purchasing or transferring domains, companies usually charge for a year, so I simply thought this was what I was paying for. After spending the money and realizing my mistake, I contacted CloudFlare. They said "Cloudflare only issues refunds in very specific situations, such as fault in service. As this is not the case, we will not be able to attend your request". In my opinion, I would argue it's a "fault in service" to not have a cancellation or refunding process. As someone who is starting a small business, that $240 would have been well spent. I want my money back, there is no reason for me to have CloudFlare Pro at this time. It has no use to me.

  • Initial Complaint

    Date:09/26/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im not making any progress with support tickets. This reminds me of a situation in 2020 when it took 45 days to resolve a ticket. It seems like the only way to get timely assistance is by being an enterprise customer.Dear ****************** Team,Im reaching out regarding an issue with the Advanced Certificate Manager (***) for our domain. Despite having a paid invoice (IN-10284356), the *** feature is still not available in our account.Summary of the issue:On September 23, I purchased *** for our prod domain, replicating the setup we use successfully on our test ************** the time of purchase, Cloudflare was experiencing an internal issue causing internal server errors, as detailed in this [incident report](*****************************************************************). While this issue is marked as resolved, the problem persists when trying to add on the *** subscription for our production domain.Ive made multiple attempts to resolve this including attempting to re-purchase the subscription, and submitting support tickets for both technical (Case: ********) and billing support case (******). Ive also posted on the community forums; but since this is an internal issue, the public is ultimately helpless in actually resolving it. (**************************************************************************************************************************************)This feature is crucial for implementing custom second-level subdomains, and our business operations depend on its availability. Could you please escalate this issue for a prompt resolution?Thank you for your immediate attention to this matter.

  • Initial Complaint

    Date:09/23/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company showed up on my credit union account within the last few weeks. My credit union said they don't have them on their system and I needed to get ahold of them. I have tried for 3 days to get it removed from my account with no luck. I can not get through to them because they want me to login with a user name and password which I do not have. No one at this company will ever speak to me or respond to emails which they tell me to do. I really need help with this.

  • Initial Complaint

    Date:08/03/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've filed abuse reports multiple times with Clouflare about fastpeoplesearch.io to remove the following links:*********************************************************************************************** ******************************************************************************************* ********************************************************************************************* fastpeoplesearch.io is a *************** selling stolen data acquired through data breaches. They link the data to other data brokers to earn money through affiliate links. The information they are publishing is dangerous and puts my family at risk of violence. Cloudflare is listed as the pass-through host and the data being hosted by fastpeoplesearch.io is clearly not in compliance with *************** However, Cloudflare refuses to take action other than respond with a typical "Not my problem" type of response. This behavior needs to stop and Cloudflare needs to be held accountable for the crime, damage, and threats of violence they are abetting.

  • Initial Complaint

    Date:08/02/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received an unknown charge of $4.88 USD, which I never agreed upon. I only registered for the free plans of Cloudflare and never had any intention of paying for the ************ The only thing I've purchased from Cloudflare was the domain registration, and they used my ****** authorization to charge me for an additional payment without my consent.I tried to contact customer service directly, but they refused to issue a refund.

  • Initial Complaint

    Date:06/27/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Cloudflare is allowing a business to send mass spam to my company. We are being spammed by the following addresses:*********************************************************** ********************************* We have no business relationship with these domains. They obtained a ***.gov account to give them access to business contact information. After obtaining this information, they send unwanted spam. CloudFlare holds the registrant and DNS records for this company. Even after we file a complaint, they still allow this company to send mass spam.

    Business Response

    Date: 07/01/2024

    Hello,


    You have selected to file your abuse claim under the Registrar category - this is reserved for claims against the domain name and not the content found at the domain. Please resubmit your claim via our abuse form at **************************************, using one of the other available categories that is NOT REGISTRAR for processing. 


    Kind regards,
    Cloudflare Trust & Safety

  • Initial Complaint

    Date:06/26/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Cloudflare hosts, or KNOWS WHO HOSTS, Veripages.com Veripages.com has my name listed as related to men I do not know on their website. I've emailed Veripages and Cloudflare numerous times requesting removal of my name from Veripages website due to the false information and association. Veripages will not remove my name from their website, and Cloudflare sends along a cut and paste response stating they may or may not host the website. If Cloudflare is unwilling to remove my name from Veripages, then I want the name of the name or be provided a method of how to remove my name from Veripages website from Cloudflare. My next step will be to take legal action.

    Business Response

    Date: 07/01/2024

    Hello,

    The user submitted their abuse report(s) under our GENERAL category - as such, We have provided a copy of the "general" category report to the hosting provider for their review. If you have a report that falls into one of the other available categories on our web reporting form we would be happy to provide the name of the hosting provider for those reports. Our policy is to pass through "general" category reports to the host for their review.

  • Initial Complaint

    Date:04/30/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    These domains are no longer being used and we didn't want to renew them.They will not contact us back now that they have auto renewed.We contact then within a reasonable amount of time.

    Business Response

    Date: 05/02/2024

    Hello,

    Cloudflare maintains a no refund policy. You would have received notices from Cloudflare that your domain(s) were on auto-renew and that if you did not want them auto-renewed, you would need to log into your account to disable the auto-renewal.

  • Initial Complaint

    Date:04/15/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have bought a product from them an SSL and they won't provide working services for it and won't give support for it and because of this my website will not work

    Business Response

    Date: 04/17/2024

    Hello,

    We are not able to locate any customer using the email *******************************. If they are a current Cloudflare customer, we would suggest they contact our support team using the email address that is associated with their account.

  • Initial Complaint

    Date:04/10/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased BlxckOneGroup.com from Apple to create a custom email for my start up brand, which will be launching soon. I have decided to create a full website for my brand using the domain name purchased through Apple. It seems Cloud Flare places a 60 day lock on the ability to change name services, which is needed to have the domain hosted elsewhere. I would be willing to keep Cloud Flare as a registrar, however it requires a payment of $200/month to essentially be able to have the capability of building a website.I have reached out to Cloud Fare support and created a P1 ticket a week ago, no response was provided. I have called but they have no phone support, except for "attack" line which instructs people to just open a ticket.Since I purchased the domain through Apple, I did not know who the registrar would be or what the conditions would be.

    Business Response

    Date: 04/18/2024

    Hello,

    Please be advised that the 60day lock is a registry requirement and is industry wide and not something that Cloudflare is able to alter. For more information regarding this lock, please review the following: *******************************************************************.

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