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Business Profile

Internet Services

Cloudflare

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

Customer Complaints Summary

  • 87 total complaints in the last 3 years.
  • 41 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/27/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The site is hoarding fraud websites I lost money in some of these websites cloudflare is the domain provider

  • Initial Complaint

    Date:02/25/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Fraudulently added additional service plans to account and refused to acknowledge cancellation even though I received multiple cancellation confirmations from the company. Timeline of applicable transactions: June 7, 2024 - Signed up for one domain (*********) to the Pro Plan July 18, 2024 - Signed up/activated one domain (*****************) to the Free Plan (for reference showing that this domain is on the account, but only signed up for the Free plan)September 21, 2024 - I noticed that ***************** was enrolled in the Pro plan without my consent or knowledge so I immediately cancelled it December 21, 2024 - Sample invoice showing a single Pro plan subscription (all past and future invoices available upon request)January 12, 2025 - Cancellation confirmation for ********* scheduled for January 21, 2025 January 12, 2025 - Confirmation that ********* was deleted from existing Cloudflare account January 19, 2025 - Second cancellation confirmation for ********* January 29, 2025 - Confirmation that ***************** was deleted from existing Cloudflare account February 21, 2025 - Reported erroneous charges and cancellation February 24, 2025 - Received automated response via email refusing refund

  • Initial Complaint

    Date:02/15/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a phishing text message from a domain that is protected by this company. Received a reply stating they could confirm it was a phishing attempt. Attempted to reply to the e-mail with the screen shot, e-mail was ********** seems as if they are OK with protecting scammers looking to steal from others.

  • Initial Complaint

    Date:02/05/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear Better Business Bureau,I am filing a formal complaint against Cloudflare regarding unauthorized charges and failure to cancel a subscription for their R2 Object Storage service.We subscribed to this service but were unable to use it and requested cancellation.Despite multiple attempts to contact Cloudflare, our subscription was not canceled.The Cloudflare billing panel continues to generate invoices, but no active subscription appears on our account.Since May 2024, Cloudflare has charged us monthly for a service we do not use.We have repeatedly requested cancellation and a refund, but Cloudflare has failed to resolve the issue and continues to bill us. Additionally, we are unable to manually cancel the service through our account.This practice is misleading and unfair, as customers should not be charged for a service they cannot cancel. We request BBBs assistance in:1.Ensuring Cloudflare immediately cancels this service.2.Issuing a full refund for all charges from May 2024 to February 2025.3.Preventing further unauthorized charges.Attached are supporting documents, including invoices, transaction records, and correspondence with Cloudflare.I appreciate your support in resolving this matter and look forward to your response.

  • Initial Complaint

    Date:02/04/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My name is ******, and I own an online wedding signage company called *************** (***************). While researching my business on ******, I discovered a shop that has stolen 610 of my products, including photos, descriptions, and my business name (*************************). They are falsely advertising these items as wholesale. When I tried to contact them, their contact page was a broken link. They are infringing on ************* intellectual property and impersonating my business. Im concerned that customers may be misled into thinking they can get a better deal, only to end up not receiving any products, or worse being used to get their credit card information! This website is a scam, and I urgently need help to have it taken down. I don't have a contact or email, it appears they are using WordPress for their **************************** for their network services. This was what I found under their Domain profile: **************************************** (has ********** domains)**************************************** (has ********** domains)********** - ************ - Cloudflare Inc.I have filed a report directly with ******************************* but ultimately I need help removing this fraudulent website. Any help would be greatly appreciated as we are a small business that prides ourselves on our work.Kindly, ****** ********* Owner of ***************

  • Initial Complaint

    Date:02/04/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The process for purchasing a domain name was misleading leading to me accidentally buying a pro subscription service instead of registering the domain. I immediately canceled the subscription and reached out to customer support. I have not received a response for 3 weeks. This was a $250 charge for pro service

  • Initial Complaint

    Date:01/16/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I&#**;ve been blocked on some websites via H34**35**3730373634H. I get a warning screen saying this email *********************************** is blocking my access to the websites. Specifically I was trying to add revenue sources into my ******** account. I&#**;m blocked from diplomat, niolic and a few others. I feel like I am being blocked from making money.

  • Initial Complaint

    Date:01/15/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am reporting an issue that is severely impacting my business operations. My website, **************************, has been flagged with a phishing warning by Cloudflare, despite extensive verifications showing no malicious activity or content on the site. This unjustified alert is causing my customers to lose trust and avoid visiting or making purchases, resulting in significant financial harm to my business.I have conducted multiple checks to verify the security and integrity of my website:1. Security Tools Used: Tools such as Sucuri and ****** Search Console confirmed that there is no malware or malicious content on the domain.2. Technical Setup: The *** certificate is properly installed, and DNS configurations are ********** resolve this issue, I have contacted several platforms and services:1. *******: The platform confirmed that my store settings and hosting configurations are accurate.2. *********: My domain provider confirmed there are no issues on their end.3. Cloudflare: Despite upgrading to their Business Plan, I was unable to access live chat support, which was advertised as part of the plan. I later discovered that live support is only available with the Enterprise Plan, costing over $10,000 USD annually, which is not feasible for my *********** communication or instructions regarding the phishing alert have been provided by Cloudflare, leaving me unable to resolve this issue directly.Resolution Requested:I am seeking assistance to:1. Investigate the reason for this false phishing alert.2. Compel Cloudflare to review and remove the alert.3. Minimize the financial damage to my business caused by this issue.

  • Initial Complaint

    Date:01/15/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of the transaction: January 13, 2025, at 6:25 PM Amount paid: $250 USD (R$1,641.73 in Brazilian currency)What the business committed to provide: I purchased the Cloudflare Business plan expecting to have access to live chat support, as clearly advertised on their website.Nature of the dispute: After subscribing, I discovered that live chat support was not available for my account, despite being promised as part of the Business plan. Upon further investigation, I learned that only the Enterprise plan (over R$50,000 per year) includes live chat support. This information was not clear before purchase.What the business has tried to resolve the problem: I submitted a cancellation request on the same day, January 13, 2025, at 6:36 PM, but I was informed that refunds are not issued, despite the failure to deliver the promised service.What resolution are you seeking: I am requesting a full refund of $250 USD, as the service was not delivered as advertised.

  • Initial Complaint

    Date:01/14/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am HUMAN. The CloudFlare security bot that monitors their customers Internet traffic is a total waste of time. Cloudflare is selling their customers a product that does not work and inflicts harm and losses not only to the customers they are ripping off but also to legitimate patrons of their customers. Because the highly dysfunctional system they have implemented to verify Internet traffic is legitimately human browser traffic and not software generated traffic attempting to crawl web pages can not do so, they are in all respects stealing from their customers and hurting legitimate Internet users from accessibility. I am not turning off my legal and appropriately used vpn, nor am I turning off my legal and appropriately used advertising filters. I am also not going to purchase super fast high speed data service in an attempt to alleviate the pain and frustration they inflict upon myself through their laughably ineffective attempt to determine my humanity. Companies such as this are a severe hindrance to our country's economy in many ways not to mention the complete waste of electrical power being generated to needlessly and repetitively drive the endless loop of human verification which Cloudflare is completely unable to do. They are a scam of unimaginable proportions!

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