Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/03/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,Since January 2021 have been trying to report the domains poo.com,quicksnapchat.com,htmlchat.org for operating a chat room that regularly harassed me to the point of severe mental distress I wont go into detail because I dont want another incident of the police showing up at my door for trying to be a good citizen and reporting bad people online.Despite making multiple reports during these horrible two years cloudflare has chosen to ignore every signle one of them, it shows how couldflare will go above and beyond to protect illigle websites and allow them to continue.In Complaint: ******** Cloudflare lied to me pretending they received my report when nothing was ever dont about it iv also contacted Digital Ocean and Register4Less but they said to contact cloudflare.Its sad that these big tech companies will go above and beyond to protect abusers yet censor people for the most redicilious reasons and blacklist genuine users from websites by accusing them of "being a bot" with their failed DDOS protection that only aims to protect abusive people online and punish everyone else.

  Business Response

  Date: 07/04/2023

  Hello,

  We only received one report from you under this email address and it was back in May 2023. If you already have the host details then you will need to work with them in removing the content. We are not the host of this domain and are unable to remove the content. Also if this is an urgent matter then please contact your local authorities.

  Customer Answer

  Date: 07/04/2023

   
  Complaint: 20271373
  
  I am rejecting this response because:

   

  Not once has cloudflare ever responded to any of my abuse reports once again im being told the same lies I was told in my previous complaint I submitted months ago,

   

  I would have thought giving the serious nature of this that Cloudflae would show some respect and common human decency and investigate my reports instead of ignoring them

   

  Cloudflare has a histroy of protecting abusive websites.

   

  I understand your not the host but that doesn't give you an excuse to ignore abuse reports and as stated I contacted both Digital Ocean and Register4Less and they said to contact Cloudflare.

   

  I Will be rejecting anymore auto generated bot replies.

  
  Sincerely,
  
  ***********************

  Business Response

  Date: 07/11/2023

  Hello,

  Like I previously said if this is threatening matter then please contact your local authority. You already have the host contact information and you will need to work with Digital Ocean to have the content removed. We already processed your report and there's nothing we can do since we are not the host.

  If the host needs help identifying their customer then please have them contact us directly - ***********************************

• Initial Complaint

  Date:06/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The pop up ads I keep getting from you guys on my mobile phone are every 15 seconds. I can't even text my kids quickly. This is so frustrating. Please make those ads stop. At least for me. Thank you. **************

  Business Response

  Date: 06/28/2023

  Hello,

  We are unable to diagnose the situation with the limited amount of information provided. How are you able to determine Cloudflare is responsible for these pop *** on your phone? Can you please provide proof?

  If you want to report a site that is serviced by Cloudflare then please use our reporting form here - cloudflare.com/abuse/form

  After you fill out a form, we will provide you the host contact info and you will need to work with them about your issue.

  From my understanding, if there is a pop up on your phone then have you tried taking your phone to wireless carrier? We will need definitive information on how you were able to determine these pop *** are related to Cloudflare.

• Initial Complaint

  Date:06/14/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BackMarket is a recycler of consumer electronics. I have used three other similar services successfully. Their web page offer cash for qualified products. After setting up an account ; identifying eligible products; and submission of condition description, a shipping label is provided, the item sent, and if accepted, confirmation of value. If this case, the initial notice was NOT a cash value, but a coupon for purchase of other items from the company. Only after detailed search of the web page was payment instruction, and they demanded ACH back information, SSN, and a photo ID. No prior company has engaged in this form of bait and switch, or required submission of sensitive information at risk for significant loss in the event of a *************** breach. The payment terms should have been required during account set up, not after shipment, and had they been I would not have used this business. Enquiry at their support email produced only a reference to the "terms and conditions" . The description of requiring ACH is buried in that document,ent. I have requested return of my items , and this request has been ignored.

  Business Response

  Date: 06/14/2023

  Hello,

  What is the domain in question? We do not control or host the domain so we can't assist you with your issue. Please submit an abuse form then we will provide you the host contact info. From there you will need to work with the host.

  Please use the link below to submit your abuse report.
  
  Cloudflare offers network service solutions including pass-through security services, a content distribution network (CDN) and registrar services. Due to the pass-through nature of our services, our IP addresses appear in WHOIS and DNS records for websites using Cloudflare. Cloudflare is generally not a website hosting provider, and we cannot remove material from the Internet that is hosted by others.
  
  To ensure the prompt processing of your abuse report we request that you please submit your abuse report through Cloudflare's abuse reporting web form at: *******************************************.

  Customer Answer

  Date: 06/16/2023

   
  Complaint: 20183683
  
  I am rejecting this response because: The web site I am complaining about does not provide a business address, and the only tools I have to register a complaint with BBB are the site provider (you) and Whatis web page, which only lists GoDaddy. It appears to me that the site blackmarket.com is hiding to avoid confrontation of highly suspicious and in my opinion fraudulent business practices. The protection afforded to businesses that host web [pages are afforded first amendment protections, but not protection from fraudulent or other dishonest practices. I believe that you do have a moral and possibly legal obligation to identify the business . I have twice advise Tham to cancel the transaction and return my items, but they have ignored me and sent the item to a refurbisher, who allegedly has paid them for the item. I have directly contacted the refurbisher, and requested cancellation of the transaction.
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 06/19/2023

  Hello,

  There is nothing we can do to assist you since the domain in question isn't serviced by Cloudflare. Blackmarket.com is serviced by namecheap and you will need to contact the responsible party.

  Customer Answer

  Date: 06/21/2023

   
  Complaint: 20183683
  
  I am rejecting this response because: They are still stonewalling the effort to deliver the complaint to the responsible party Backmarket. The connection between Backmarket and Cloudshare is not a figment of my imagination. Consumers, such as myself , are advised to accept security certificates (designated by https://) when using sites to conduct business. The blackmarket.com site has a certificate identified as from cloud share. **********, however offers no security to the user when they obscure legitimate attempts to contact their client after that business ignores valid communications to cancel an order. I have attached copies of BB complaints to the business affiliated with Backmarket, and what appears to be a BBB page for Backmarket. In think the ** BBB should be sure to publish this complaint so that other consumers are aware of the lack of actual security from web page certificates. 
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 06/22/2023

  Hello,

  As previously mentioned the domain blackmarket.com is not associated with Cloudflare or even using our services. If you can provide evidence on how this domain is associated with us then that would be helpful.

  The domain doesn't resolve to an IP address and the nameservers aren't even using Cloudflare. I also checked their Registrar and it's not even associated with us.

  As for right now there is nothing we can do since it's not on our network.

  Customer Answer

  Date: 06/22/2023

   
  Complaint: 20183683
  
  I am rejecting this response because: As I stated before, the *** security certificate for this site lists Cloudshare as the certificate holder. That is the reason for holding them responsible for the content of the site.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:05/24/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CLOUDFLARE REFUSES TO GIVE ME THE HOSTING PROVIDER OF SEARCHPEOPLEFREE.COM THEY HAVE LIED IN THEIR WEBSITE THAT THEY WOULD GIVE ME THE HOSTING PROVIDER IF I ASKED FOR IT. THEY ARE AN ASSESSORY TO THE **** THAT THEY ARE ALLOWING MY PRIVATE INFORMATION BEING DISPLAYED AND FRAUD USE FOR ADVERTISING FOR SEARCHPEOPLEFREE.COM ALONG WITH ID THEFT. HARASSMENT< STALKING, EXPLOITATION WITHOUT MY CONSENT.They have recieved a cease and desist order to remove the content and provide me the hosting provider, my information off the website needs to be removed, it is not there to be used for spam reports, fraud advertising as I am not on other websites, they are exploiting my information.

  Business Response

  Date: 05/24/2023

  Hello,

  We are not the hosting provider of the domain and do not have access to the content in question. You will need to work with the host in removing the content.

   

  www.searchpeoplefree.com is hosted at ******************* (AS8075)
  
  

  Regards,

  Cloudflare Trust & Safety
  

  Business Response

  Date: 05/24/2023

  Hello,

  We are not the hosting provider of the domain and do not have access to the content in question. You will need to work with the host in removing the content.

   

  www.searchpeoplefree.com is hosted at ******************* (AS8075)
  
  

  Regards,

  Cloudflare Trust & Safety
  

  Business Response

  Date: 05/24/2023

  Hello,

  We are not the hosting provider of the domain and do not have access to the content in question. You will need to work with the host in removing the content.

   

  www.searchpeoplefree.com is hosted at ******************* (AS8075)
  
  

  Regards,

  Cloudflare Trust & Safety
  

  Business Response

  Date: 05/24/2023

  Hello,

  We are not the hosting provider of the domain and do not have access to the content in question. You will need to work with the host in removing the content.

   

  www.searchpeoplefree.com is hosted at ******************* (AS8075)
  
  

  Regards,

  Cloudflare Trust & Safety
  

  Business Response

  Date: 05/24/2023

  Hello,

  We are not the hosting provider of the domain and do not have access to the content in question. You will need to work with the host in removing the content.

   

  www.searchpeoplefree.com is hosted at ******************* (AS8075)
  
  

  Regards,

  Cloudflare Trust & Safety
  

  Customer Answer

  Date: 05/24/2023

   
  Complaint: 20099228
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****************

  Then you are to PROVIDE ME THE HOSTING PROVIDER OF Searchpeoplefree.com  every website such as shown in attachment says you are the hosting provider. If you

  are not the hosting provider then you need to provide me whom the hosting provider is. Gooddaddy.com says while they are the domain name owner, they directed me to you as it shows you are the hosting provider, if you are not the hosting provider you have to provide me with the hosting provider of the website Searchpeoplefree.com  They are violating Federal and ********** privacy laws, exploiting my private information, using it for fraud advertising and spam reports, ID theft.  This is very serious.  YOU ARE TO PROVIDE BY LAW WHOM THE HOSTING PROVIDER IS!  This Searchpeoplefree.com has invalid whois, no phone number, their opt-out is invalid, invalid contact information. 
  

  Customer Answer

  Date: 05/24/2023

  *******************************************************************

  Customer Answer

  Date: 05/24/2023

  I gave you that information, it is ****** ****

  Customer Answer

  Date: 05/25/2023

  I am rejecting this response because:
  
  Sincerely,
  
  ****************

  Then you are to PROVIDE ME THE HOSTING PROVIDER OF Searchpeoplefree.com  every website such as shown in attachment says you are the hosting provider. If you

  are not the hosting provider then you need to provide me whom the hosting provider is. Gooddaddy.com says while they are the domain name owner, they directed me to you as it shows you are the hosting provider, if you are not the hosting provider you have to provide me with the hosting provider of the website Searchpeoplefree.com  They are violating Federal and ********** privacy laws, exploiting my private information, using it for fraud advertising and spam reports, ID theft.  This is very serious.  YOU ARE TO PROVIDE BY LAW WHOM THE HOSTING PROVIDER IS!  This Searchpeoplefree.com has invalid whois, no phone number, their opt-out is invalid, invalid contact information. 

  Business Response

  Date: 05/25/2023

  Hello,

  I'm not sure why you rejected my previous response as I provided you the host contact info. Once again here it is:

  www.searchpeoplefree.com is hosted at ******************* (AS8075)

  You will need to work with them in removing the content in question as we are not the host.

  Customer Answer

  Date: 05/25/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ****

  I think I misread or something,  I got the email to microsoft.  Is there a phone number or abuse form link to that as well?

  Please let me know I did already complain using the email.  but just wanted to know if there was any other information.  Thanks.
  

• Initial Complaint

  Date:05/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Domain name (*********) was purchased on Cloudflare on March 21, 2023.The purchased domain name has been unusable since purchase because the current domain status is serverHold.As a result, the domain name cannot be resolved, rendering it unusable.As of today, the support ticket has been unresolved 49+ days.Support was also unsuccessful using the Cloudflare community.I have attached the ticket and ****************.

  Business Response

  Date: 05/09/2023

  Hello,

  I was able to get up to speed on your situation and it looks like we are still trying to contact the Registry about your issue. We haven't heard back from them which is why we don't have any updates here or on your support ticket. Unfortunately I don't have a solution for now and any updates will be provided in your support ticket.

• Initial Complaint

  Date:04/18/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cloudflare is the listed host of a website that has spoofed, or imitated our website. The website collects money for goods, but doesn't ship the product. Customers who purchase product on this website contact us- expecting us to deliver the goods. The fake website is www.cheapports.com, our real website is www.tandbsports.com I've tried to report this to Cloudfare, but I haven't received a response.

  Business Response

  Date: 04/19/2023

  Thank you for your report.
  
  Please use the link below to submit your abuse report. When you submit an abuse report, we will process it and provide you the host contact info. From there you will need to work with the host in removing the content.
  
  Cloudflare offers network service solutions including pass-through security services, a content distribution network (CDN) and registrar services. Due to the pass-through nature of our services, our IP addresses appear in WHOIS and DNS records for websites using Cloudflare. Cloudflare is generally not a website hosting provider, and we cannot remove material from the Internet that is hosted by others.
  
  To ensure the prompt processing of your abuse report we request that you please submit your abuse report through Cloudflare's abuse reporting web form at: *******************************************.

• Initial Complaint

  Date:04/06/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This item said 100% satisfaction. Theyre door stills which are suppose to magnetically stick to car door sill. They do not stick to my car door sill. I contacted them. They said they would correct issue. After 2 months I received email saying they would not refund me and just offer me a 15% discount on future orders.

  Business Response

  Date: 04/07/2023

  Hello,

  The site cardern.com is on an e commerce site Shopify which is serviced by us. We do not have access to the payment system to the site nor do we run the site. You will have to reach out to the domain owner through their page or you can contact shopify about your issue.

  Shopify can be reached at *****************

  Customer Answer

  Date: 04/07/2023

   
  Complaint: 19906621
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

  Customer Answer

  Date: 04/08/2023

  I do not accept this explanation from them as they over see and receive money from this company. They are 2 in the same. They should be reaching out to them telling them to rectify the situation instead of saying basically were just the parent company. We just get paid for the products they sell. This company has no physical address under CARDERN. So makes it difficult to file complaints against them. And easy for them to cheat consumers. I have provided a photo of letter they send in which they said to allow them to rectify the situation. Which then was followed by another saying were not refunding you. Where their site says 100% guaranteed. In which I provided earlier photos of. 

  Business Response

  Date: 04/10/2023

  Hello,

   

  Cloudflare is an Internet security company, offering a suite of services to protect and make websites faster. With regard to the Complainant's issue, we are not the proprietors of the website CARDERN.COM; thus we are not able to assist them with addressing their issue with regard to the product that they purchased from that website. We simply provide infrastructure services for the website. The Complainant will need to contact the administrator of CARDERN.COM directly to resolve their issue with regard to the product or service that they received from them. They would be able to assist them, where Cloudflare.com is not. 

  Customer Answer

  Date: 04/10/2023

   
  Complaint: 19906621
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

  Customer Answer

  Date: 04/18/2023

  Thank you for your help. 

• Initial Complaint

  Date:03/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CloudFlare continues to host 100s of sites with personal names and numbers of others. This has to stop.Here is ONE example of 100s:******************************* Domain Name: ypvq.biz.tr Frozen Status: -Transfer Status: The domain is LOCKED to transfer. ** Registrant: CJB ************** Hidden upon user request Hidden upon user request Hidden upon user request ** Registrar:NIC Handle: adh83-**** Organization Name: ********************************************** Address: Yenisehir Mah. *******. No:36 ***** ***************************************** Phone: 90-262-3259222-Fax: 90-262-3249426- ** Domain Servers:*****.ns.cloudflare.com ****.ns.cloudflare.com ** Additional Info:Created on..............: 2023-Mar-27.Expires on..............: 2024-Mar-26.** Whois Server:Last Update Time: 2023-03-29T21:16:46+03:00

  Business Response

  Date: 03/30/2023

  Hello,

  All of your reports were denied due to filing under the incorrect category. We responded stating you will need to resubmit another abuse report. Also spamming us with the same information under multiple email address will not escalate the matter. Please fill out an abuse form and provide sufficient information for us to process.

   

  cloudflare.com/abuse/form

• Initial Complaint

  Date:03/29/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May ************* 2021 Iv Been trying To Contact Cloudflare *** About The Domains chat.poo.com chat.quicksnapchat.com Who Host A Chat App On their Servers Here I Was Verbally Abused And *********************** To the Point Where I Cut Myself And Ended ** In The ** I Also Almost Became Homeless As I Ran Away From Home Twice My Character Was Slandered And Members Made False Accusations Against Me.Iv Tried Filling Out Their Abuse Report Form From The Email Addresses Fo ******************************************,******************************************* And My Current Email Address But Never Received A Response From Cloudfare.I Emailed ****************************** To Escalate The Situation At ********************* But It Was Once Again Ignored I Can't Understand How Despite The Serious Nature Of This Cloudflare Have Ignored My Report And Have Not Warned The Domain Owner Not To Engage In Harassment Of Autistic Individuals.I Contacted The Domain oWners ************** Explaining The Situation And Tried To Reech A Civil Agreement However They Kept Blaming ***************************** As Urgent

  Business Response

  Date: 03/29/2023

  Hello,

   

  We are sorry to hear about your situation and if you have any intentions to harm yourself then please seek medical attention. We only received two abuse reports from *******************************************. Since it was filed under "general" category, we report to the hosting provider for their review. If you have a report that falls into one of the other available categories on our web reporting form we would be happy to provide the name of the hosting provider for those reports. Our policy is to pass through "general" category reports to the host for their review.

  
  We already forwarded your report to the host and it is up to them to take any action on the domain. If you feel members of the site are responsible for your actions then I would suggest you contact your local authority. 

  Customer Answer

  Date: 03/29/2023

   
  Complaint: 19867538
  
  I am rejecting this response because:
  

  I Was Never Giving Any Response Directly, Im Slightly Confused As I Was Told By The Domain Register4Less That Cloudflare IS The Hosting Provider For These Websites.

  I Submitted My Report As Urgent The Form Responses From My Deleted Emails  ****************************************** Were Never Responded To At All I Only Received An Automated Confirmation Response.

  I Tried Emailing The Owners On ******************* ******************** But They Never Responded And I Feel Like They Are Covering Up The Abuse And Harassment As They Blamed Me 

  And Faied To Take Any Responsibility Or Reassurance In Fact I Feel Like They Support The Abusive Users.

  I Did Recieve A Response From Taco On ******************************** But It Was Never Escalated.

  The CEO *************************** Also Never Responded Either When I Contacted Him At ***************************************.

  I Have Also Made A Complaint To Digital Ocean But Im Unsure If Its Digital Ocean Or Cloudflare That Host The Domain.

  Sincerely,
  
  ***********************

  Business Response

  Date: 03/29/2023

  Hello,

  Please note we are not the owners of the domains you mentioned but we only provide security services. This means we do not have access to the domain's inbox if you tried to contact them. You did file an abuse report with Cloudflare and it was already processed. Like I mentioned before this was filed under the 'General' category and we passed this to the host to make the final determination if any action is needed. If you have another report that falls under a different category then we can provide you the host contact information and you can work with them in resolving the issue. 

  Cloudflare isn't the host of these domains and we are a reverse proxy. We are a pass through network and your abuse report was addressed and sent to the host.

  Customer Answer

  Date: 03/29/2023

   
  Complaint: 19867538
  
  I am rejecting this response because:

  I Was Never Giving Any Response To Any Of My Abuse Reports Or Information About The Case **ing Escalated To The Host I Also Was Never Giving Details About The Hosting Provider Everywhere Iv Checked Online Tells Me Cloudflare Is The Host.

  While It May ** Possible The Clouldfare's Proxy Hides The Host Name I Was Never Informed Via Email When I Lodged My Abuse Reports Therefore I Would Not ** Able to Know If There Is A Third Party Host Which May ** Digital Ocean Looking At Whats Stated On The poo.com Webpage.

  I Will Accept The Responses Above If I Know For Shure That Cloudflare ****************** With The Domains, However Its Difficult To Tell As Nothing Was Communicated To Me At The Time I Lodged MyReports.

  
  Sincerely,
  
  ***********************

  Business Response

  Date: 03/29/2023

  Hello,

  All of our 'general' complaints gets forwarded to the host and you do not get notified since it is up to the host make a determination to take action. We do not provide the host info for 'General' reports but we are happy to provide you the host info if your report falls under a different category. Like I mentioned before, we forwarded your report to the host and there is nothing we can do in the mean time. The host will decide if any action is needed on the domain. Also we will not be providing you the host information since this is a 'General' abuse report.

  Customer Answer

  Date: 03/30/2023

   
  Complaint: 19867538
  
  I am rejecting this response because:

  Considering The Suituation This Complaint Should Have Been Marked As Urgent.

  Im Very Disappointed That The Only Way To Receive A Response From Cloudflare Is By Complaining The The BBB.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 03/30/2023

  Hello,

  Unfortunately it's our company policy to forward all general complaints to the host. Like I mentioned before if you have another report to submit under a different category then we will be able to provide the host info.

  Customer Answer

  Date: 03/30/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:03/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not a business and don't have a business. I first noticed the issue a couple of weeks ago, at first I thought it was my computer so I had my computer company run some tests my laptop is fine.I never signed The sites I have been using for years are now suddenly blockedsites like the chewy, my delta sky miles, etc. I never signed up for this site, when I called support after about 10 tries I finally got through to someone who said it was probably the site itself. That is ridiculous, why all of a sudden? ******* on the phone told me I would have to call the ll sites, which is so stupid. All the sites can not be doing this. I WOULD LIKE SOME HELP FROM THE BBB WITH THIS ISSUE PLEASE.

  Business Response

  Date: 03/20/2023

  Hello,

  I'm sorry you're having trouble but can you please provide steps to recreate the issue? How are you able to determine this is a Cloudflare issue? What are the URLs you're trying to visit?
  
  
  From your explanation we wouldn't block your IP from visiting a site. That is up to the domain owner to block certain IP and you will need to contact them about your issue.