Reviews

This profile includes reviews for Plaid, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Plaid, Inc.

  PO Box 7775 #35278 San Francisco, CA 94120

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  Plaid, Inc.

  1098 Harrison St San Francisco, CA 94103

Review Details

• Review fromClaud L

  Date: 07/30/2025

  1 star
  Formal Complaint Against Plaid Plaid practices appear to disproportionately affect small investors through arbitrary and undefined restrictions, particularly concerning ACH transfers. Over the past month, I have made multiple attempts to contact Plaid via email, their portal, and their chat program. Each response (if any) deflects responsibility to other platforms or my bank.After contacting my bank, they confirmed that there are no restrictions on my account regarding ACH transfers (frequency or amount). Similarly, the investment platform connected through Plaid assured me that there are no issues on their end.The problem lies entirely with Plaid. Plaids arbitrary decisions and lack of transparency regarding their processes have caused significant disruptions. Despite taking steps to become an intermediate investora process allegedly taking 45 minutes to 2 ***** have received no response or clarification after over two weeks.I have absolutely no trust in Plaid. These ACH transfers involved time-sensitive opportunities. Plaids arbitrary decisions caused me to miss time-sensitive opportunities. While these amounts may be insignificant to large investors, they were meaningful to me.Impact of Unresponsiveness Plaid's lack of response has led to the following consequences:Delayed financial transactions, resulting in missed investment opportunities and financial losses.Increased stress and uncertainty due to unresolved issues.Erosion of trust in Plaid's reliability and customer support.Expected Resolution To address these issues, the following resolutions are proposed:1] Timely acknowledgment of the problem and a clear timeline for resolution.2] Clear and concise guidelines regarding ACH Transfers, i.e., specifically regarding frequency and amounts of ACH Transfers. 3] Clearly defined process to increase frequency and amounts of ACH transfers/deposits.4] Enhanced communication channels to ensure timely responses in the future.

  Plaid, Inc.

  Date: 08/04/2025

  Hello, We'd appreciate the opportunity to review this issue for you and further advise. For ease, we'll reply to the support ticket that you've submitted. For data security reasons, we can't address technical issues through the BBB Portal. Regards, Plaid Support

• Review fromDelon B

  Date: 05/20/2025

  1 star
  Get this s*** off the Internet it's horribly stealing people's information and discriminating. It slows down how I link my accounts this ******************** software is in the way

  Plaid, Inc.

  Date: 05/21/2025

  Hello, We'd appreciate the opportunity to review this issue for you and further advise. For ease, we've opened a ticket with our Support team on your behalf. For data security reasons, we can't address technical issues through the BBB Portal. You'll receive an email from our team at the address you provided to BBB. Regards, Plaid Support

• Review fromMichael J

  Date: 03/25/2025

  1 star
  This is literally the worst software I've ever had the displeasure of using. They have multiple applications, from moving money to identity verification.... but guess what, they are all complete trash, riddled with bugs, glitches, and headaches. How can a product that doesn't work AT ALL be funded, and have customers in the BANKING INDUSTRY?! I'd give negative stars if I could.

  Plaid, Inc.

  Date: 03/31/2025

  Hello, We'd appreciate the opportunity to review this issue for you and further advise. For ease, we've opened a ticket with our Support team on your behalf. For data security reasons, we can't address technical issues through the BBB Portal. You'll receive an email from our team at the address you provided to BBB. Regards, Plaid Support

• Review fromBriana M

  Date: 02/23/2025

  1 star
  This is a scam to steal banking info and then act innocent. They don't bank with a ton of banks, they don't connect even when they claim they do and businesses need to stop contracting this scam company. You won't get paid because we can't pay you when you use plaid

  Plaid, Inc.

  Date: 02/25/2025

  Hello, We'd appreciate the opportunity to review this issue for you and further advise. For ease, we've opened a ticket with our Support team on your behalf. For data security reasons, we can't address technical issues through the BBB Portal. You'll receive an email from our team at the address you provided to BBB. Regards, Plaid Support

• Review fromRochelle H

  Date: 12/27/2024

  1 star
  complaint against Plaid and ********************* regarding their mishandling of a data security breach that has compromised both my personal and my daughters sensitive information. This breach has had severe financial, emotional, and psychological consequences on my life, and I recently discovered an alarming connection that further escalates my concerns. Key Details of the Breach: Centrex Data Breach Timeline: The breach occurred around May 2024, yet I was only notified via letter on November 8, 2024 nearly six months later. Affiliation with Plaid: Centrex is affiliated with Plaid, a widely used platform that facilitates linking bank accounts to various applications. I have linked my bank accounts through ********************** multiple times, meaning Centrexs breach may have also exposed my banking credentials. Bank Account Closure: As a direct result of this exposure, my bank account has been closed due to unauthorized or suspicious activity tied to this breach. Impact on Credit Score and Financial Stability: My credit profile continues to suffer unexplained changes, and suspicious activity persists across my accounts. Emotional and Psychological Trauma: This situation has caused me PTSD, severe stress, humiliation, embarrassment, and ongoing emotional distress I urge the **** to thoroughly investigate ********************* and Plaid and hold them accountable for their failure to secure consumer data, failure to notify affected individuals promptly, and the ongoing consequences of these breaches.

  Plaid, Inc.

  Date: 01/09/2025

  Hello, We'd appreciate the opportunity to review this issue for you and further advise. For ease, we've opened a ticket with our Support team on your behalf. For data security reasons, we can't address technical issues through the BBB Portal. You'll receive an email from our team at the address you provided to BBB. Regards, Plaid Support

• Review fromLouis R

  Date: 11/27/2024

  1 star
  Plaid would be much better if it supoorted many more financial firms than it currently does. It doesn't make sense that they don't support ********************, which is a major financial firm.

  Plaid, Inc.

  Date: 12/06/2024

  Hi *****, Thank you for your feedback. Plaid integrates with thousands of financial institutions and were always adding more. We hope to support your preferred financial institution soon.

• Review fromRobert M

  Date: 11/17/2024

  1 star
  cannot connect to anything, it tells me it cannot connect to my bank to withdrawl funds even though it has a list of all my accounts obviously it's connected.. this happens on other sites too, cannot connect.. very very poor service..

• Review fromReed W

  Date: 10/17/2024

  1 star
  My wife sold her bitcoin. She requested it be sent to her bank. They wanted her to sign in with Plaid. She does. Requests the transfer. That should be the end of it. No money after two days. Investigates. Bank says that Coinbase tried to submit it, but they are a credit union and do not support Plaid. I look on her coinbase account and see her credit union on their payment system that was linked through Plaid. I take a screen shot of it. Coinbase told her it would be a couple days. In total 4 days go by, and no money so I call Coinbase. They wont tell us what account the money was sent to. They only want the last 4 digits of her account. She has two accounts, one checking and one savings. The account on Coinbase DOESNT match her account numbers, either of them! Coinbase says it is not their fault. They also had deleted the credit union from their payment systems and we couldnt see it anymore on our end (although I have a screen shot). They were not helpful at ALL. We did not type in the account number and whatever account it was is not my wife's account, and they would or could not tell us where they sent the money. Plaid is supposed to sync your bank account and fill in that info to the institution (Coinbase). They transposed the numbers, because the number on Coinbase is not any of my wife's account numbers. I asked COINBASE to put a hold or reverse on the ACH transfer. They said they couldnt. LIE!! Plaid has NO Customer service, just an autobot which was useless. Dont you want to prevent the money from going to the wrong place?!!! SCAMMERS!!! How incredulous. How Scandalous! How shameful. How covert!

  Plaid, Inc.

  Date: 10/24/2024

  Hello, We'd appreciate the opportunity to review this issue for you and further advise. For ease, we've opened a ticket with our Support team on your behalf. For data security reasons, we can't address technical issues through the BBB Portal. You'll receive an email from our team at the address you provided to BBB. Regards, Plaid Support

• Review fromAlex P

  Date: 08/16/2024

  1 star
  Probably the worst experience I have ever had. Their customer support is only a bot and any attemp to get a human is a total waste of time.

  Plaid, Inc.

  Date: 08/23/2024

  Hello, We'd appreciate the opportunity to review this issue for you and further advise. For ease, we've opened a ticket with our Support team on your behalf. For data security reasons, we can't address technical issues through the BBB Portal. You'll receive an email from our team at the address you provided to BBB. Regards, Plaid Support

• Review fromKathleen P

  Date: 08/14/2024

  1 star
  This company asked me for the user name and password to our bank account! I am not comfortable with that!