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Business Profile

Information Technology Services

Plaid, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Information Technology Services.

Complaints

This profile includes complaints for Plaid, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Plaid, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 55 total complaints in the last 3 years.
    • 25 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/04/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was trying to fill out an application for a Cardless credit card today on July 4th and Im getting an error message saying they cant verify my identity and it not letting me do it again . Im lifted the freeze all the credit bureaus . And plaid is not letting me me do it again . Please fix this error

      Business Response

      Date: 07/07/2025

      We'd appreciate the opportunity to review this issue for you and further advise. For ease, we've opened a ticket with our Support team on your behalf. For data security reasons, we can't address account specifics through the BBB Portal. You'll receive an email from our team at the address you provided to BBB. 
      Best,
      Plaid Support

    • Initial Complaint

      Date:06/24/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My checking sustained two fraudulent charges within a month of each other. I filed disputes with my bank for the charges. They were noted as Pay by Bank and included a unique series of letters. When I inquired with my bank about the strange vendor they told me it was ************************. After Googling, the only connection I could find was Venmo. After finally getting live support from ***** they confirmed these charges were not through them. In the interim, the money was credited back to my checking after my bank had filed against the company. While I have my money back Im upset that this happened and the headaches it caused for me with held and suspended accounts while resolving. My primary issue here is I am unable to get an answer on what connected app these charges originated from as I am unaware of any other app I use, utilizing ************************ except Venmo whod Id ruled out. If I cant find who the vendor is, I cant terminate or secure my account to ensure this doesnt happen again. I have no knowledge of any of my other apps using plaid but I hadn't known Venmo did either as its a buried/background app to the main app in use. I have attempted to get an answer from ************************** to no avail. They make no effort to provide live support for fraud sustained through them. It is unacceptable to do this to customers who arent even primary customers but use the service unknowingly. In screenshotting my checking to show the refunded charges sustains through plaid $146 & $157, I see theyre trying to fraudulently charge me again! All while being completely unresponsive!

      Business Response

      Date: 07/08/2025

      Hello,
      Please see attached Plaids response to ticket ref: # ********.
      Regards,
      Plaid Support

      Customer Answer

      Date: 07/13/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** ******

    • Initial Complaint

      Date:05/27/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been contacted multiple times from a company that is calling themselves Plaid Financial Collections representing ****** and *****. They sounded legitimate after telling me they were filing with Riverside County court and I thought they were being fraudulent but then I received a call from Riverside County Clerks office, so I called back Plaid financial and I made a payment. They had informed me they would send me a receipt for the payment but they didn't. Then I got another call from them last week saying they have another judgement being filed against me and so I also paid that. Again, she said they would send me a receipt but I had to call her back and request it because I had not received it yet. I finally got the receipt and it looks FAKE. First off, they entered a website **************************** which does not exist. They mispelled my name which may be a non-issue but it is mispelled none the less. The name on the receipt is not from anyone I had spoken to etc.... They are saying the company they represent is ****** and *****, but I have not been able to find matching information that is on the receipt. I would like a letter of explanation of chrages from them, which I asked for and they tried to say they already sent me one so they were going to file it with the County of *********.

      Business Response

      Date: 06/18/2025

      Hello,
      Please see attached Plaids response to ticket ref: #********.


      Regards,
      Plaid Support


    • Initial Complaint

      Date:05/17/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have had to use Plaid to verify my bank account for the purpose of a loan on more than one occasion. Each time after verification goes through, I change my bank password and log in questions. For several days after using plaid, they attempt to login to my bank account again when they have absolutely no reason to be getting in my account. I get alerts from my bank letting me know. This has happened several times, always from the same IP address and city/state and it always coincides with using Plaid. The most recent time, I waited a few days to change my password because I got busy. I checked my bank log and found out they accessed my account a few times a day each day until I changed it. After I changed it, I got a failed log in attempt where they tried again.

      Business Response

      Date: 05/30/2025

      Hello,
      Please see attached Plaids response to ticket ref: # ********.
      .
      Regards,
      Plaid Support

      Customer Answer

      Date: 06/04/2025

       
      Complaint: 23344056

      I am rejecting this response because: I have only gotten an email saying they are experiencing high volume and will get back with me. 

      Sincerely,

      **** *******

      Business Response

      Date: 06/05/2025

      Hi ****,

      We've gone ahead and resent an email directly to the email address you shared with the BBB. 

      Best,

      Plaid 

    • Initial Complaint

      Date:05/13/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Plaid is suppose to connect my bank to *********************. When they send me my phone number for authentication they instead send me three unrecognizable number to choose from. Which is keeping me from transferring my funds.

      Business Response

      Date: 05/16/2025

      Hello,
      Please see attached Plaids response to ticket ref: #********.


      Regards,
      Plaid Support


    • Initial Complaint

      Date:04/10/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Plaid appears to have my financial information which includes my bank. Bank institution, bank balances, and I believe my logins without my approval and permission. My companies expense reimbursement was denied because this company was confirming my identity. This company has 0 phone numbers and have not responded to the several tickets I created to them to delete my confidential data ASAP. I never authorized them.

      Business Response

      Date: 04/14/2025

      Hello,


      Please see attached Plaids response to ticket ref: # ********.


      Regards,
      Plaid Support


      Customer Answer

      Date: 04/15/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      **** *******

    • Initial Complaint

      Date:03/24/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Email received for redirecting payments for a student loan that doesn't exist. Never had any business with Plaid or any of it's affiliate companies. Don't have any outstanding student loan debt and they are reporting about ************* and advising to send payments to **** (again no affiliations). Reported as SPAM due to Phishing for unsubstantiated financial gain.

      Business Response

      Date: 03/25/2025

      Hello,
      Please see attached Plaids response to ticket ref: #********.
      Regards,
      Plaid Support

    • Initial Complaint

      Date:02/28/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Just had to use PLAID for back transfer - I noticed PLAID sending email to the incorrect email address ( somehow ****** sent it to me - my name with the period in the email address was omitted) - I checked all institutions PLAID shows connected to the service and all have the correct email. I have shared each security code to Plaid - stating that the two messages had different email addresses signifying a potential security issue. Support ID:mwAWWq Support ***************************************

      Business Response

      Date: 03/04/2025

      Hello,
      Please see attached Plaids response to ticket ref: #********

      Regards,
      Plaid Support

    • Initial Complaint

      Date:01/27/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My landlord requires that I link my bank account information using PLAID. However, PLAID has disconnected my account from there system. I have called my bank ***** several times and they have stated that there is no issue or restrictions on my account and that I need to contact PLAID. I require a resolution from PLAID in order to reconnect my bank so I am able to pay my rent. Since they have disconnected my bank, I have occurred unnecessary late fees due to their system not working.

      Business Response

      Date: 02/05/2025

      Hello,
      Please see attached Plaids response to ticket ref: # ********
      .
      Regards,
      Plaid Support

    • Initial Complaint

      Date:01/21/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Plaid refuses to offer a customer service where people can contact ********************** to resolve financial issues and linking bank accounts, I have money in an account and ********************** is the company that authorizes the link. PLAID is not allowing me to input my CORRECT information and prohibiting me to successfully Link the accounts. I will be filing a Lawsuit. PLAID is a SCAM and hides from its users. Accountability is necessary.

      Business Response

      Date: 02/05/2025

      Hello,
      Please see attached Plaids response to ticket ref: #********.
      Regards,
      Plaid Support

    Plaid, Inc. is NOT a BBB Accredited Business.

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