Reviews

This profile includes reviews for Done Health's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Done Health

  44 Montgomery St Ste 3 San Francisco, CA 94104-4618

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  Done Health

  548 Market St PMB 99481 San Francisco, CA 94104-5401

Review Details

• Review fromKyle M

  Date: 09/09/2024

  1 star
  BUYER STAY AWAY. Got two scripts, 1 was wrong then I couldn't get in touch with them. ********

• Review fromStephanie C

  Date: 08/14/2024

  1 star
  Do not do business with this company!!!! My first few months were great and then my provider was switched I immediately canceled after not receiving any response or services for about 3 weeks. Then I was billed multiple months in a row I received zero response for several months and now have been unable to get a refund for 3 months of build Services after I have multiple and many forms of proof showing that I canceled. The responses are few and far in between they are completely unorganized and they are rude. I would like my two final months refunded. Huge scam!!!! I highly suggest that you get back to me done first regarding my money

• Review fromJustin K

  Date: 08/03/2024

  1 star
  Absolutely the worst! No contact to your provider, the care team does not communicate nor respond to messages. Prescribed medicine after first meeting and still haven't gotten prior authorization even though I have messaged them repeatedly. I decided to go to my doctor for help with my ADHD, someone I can trust and much more credible. This is a total ripoff and poor excuse for medical help!

• Review fromLisa F

  Date: 07/18/2024

  1 star
  I am extremely frustrated and disappointed with the level of service I have received from Done. My experience with them has been nothing short of a nightmare, and I feel compelled to share my story to warn others.For over a month, I had been trying to schedule my six-month check-in with my provider, *******************, through the Done portal. Despite my persistent efforts, I found no available openings. ******************* informed me that her schedule would open up but despite consistently checking, I did not see any available slots.I reached out again to Nzima directly to schedule an appointment but received no response. Desperate for help, I contacted Dones support team to assist me in getting on her schedule. Unfortunately, I never received a reply. Since then, I have sent multiple emails to support, totaling seven in all, and I have not gotten a single response.After a month of this, and now completely out of medication, ***** finally replied, saying that support would transfer me to a provider with availability for a follow-up visit. I am appalled she cannot find any time in her schedule and would allow my treatment to be disrupted. Despite multiple emails to support, I was never transferred to a new provider. Although I pay a monthly fee for Dones services, I cannot even get a response from their support team. To make matters worse, when I attempted to cancel my membership, the portal would only allow me to pause it, stating that it will pause after my next payment. It is clear that Dones practices are not only unprofessional but also potentially harmful to patients who rely on consistent and reliable medical care.In summary, Done has failed to provide the basic level of service that any patient should expect. Their unresponsiveness and inability to address my needs have caused significant disruption to my treatment and well-being. I strongly advise anyone considering using Dones services to think twice and look for a more reliable provider.

• Review fromMax N

  Date: 07/10/2024

  1 star
  I have had anywhere from 2-4 different providers at this point and each time it seems as if there isn't a system in place to direct you to a new provider once someone leaves. When my providers have left, I was not informed, but rather find out that my prescription isn't being refilled in a timely manner and then I have to reach out to support team via email that typically takes atleast three days to reach back out. In total, each time this happens, I usually receive my prescription a week or two late.Each month is a toss-up on if your prescription will be filled or not. I have submitted in total 4-5 different requests within the last 14 days with no response from any representatives. There is also no reimbursement offered at this time for inability to provide service although they still charge the subscription fee.There has been multiple times in the last two years using them that I have been unable to get my prescription refilled promptly, however, this last time is particularly frustrating because I have attempted to contact them for two week to no avail.I have cancelled my membership and am switching to an in-person provider to avoid the hassle.

• Review fromJoshua M

  Date: 07/03/2024

  1 star
  I have been going back and forth for 3 weeks about a prior authorization for a medication, and they repeatedly tell me it has been done, while nothing has been done. I cannot get into a position to speak to anyone, and have to rely on repeated messages with a 3 business day estimated turnaround. They also have not been getting back to me within 3 business days.

• Review fromCharles B

  Date: 07/01/2024

  1 star
  They don't exist. The first appointment went well. Got a great provider. He sent in the meds. When I went for a refill, the provider was gone. Reached out to done multiple times. No response. None. Found the provider online and he said he had quit done and they should have notified me. Trying to switch providers with done to continue meds. They don't respond. Worthless. Absolute scam.

• Review fromAmy C

  Date: 06/30/2024

  1 star
  Absolutely no customer service. They will take your money and you will not get treatment because the doctors wont get back to you. Even if you have a legitimate condition they have no customer service to help you.

• Review fromPedro C

  Date: 06/25/2024

  1 star
  The number they gave did not work, the doctor ***** show up and instead of charging me $20 they said you guys charged $199. Wtf is going on. This is extremely unprofessional.

• Review fromChristina C

  Date: 06/14/2024

  1 star
  I was just sent an email stating that I have been discharged (after 2 years) because my provider didnt feel treatment was right for me. I had my appointment with the provider the day before and he never mentioned anything. I was on adderall IR 20mg in the morning and 5mg at noon. I asked if the 5mg could be increased to 10mg since I still felt my concentration waning in the middle of my ***************************************************** ensuring I am able to focus on the patient and physician in code blue situations as an ER pharmacist. I used to get distracted easily by anything going on in the room and the chaos going on around me on a daily basis. I finally felt I was able to do things around my house as opposed to just thinking about them. I finally felt normal. Done will not answer my emails as to the reason why I was essentially blocked. Furthermore, *** had two practitioners and both of them always seemed bothered to speak to you, never smiled, and made you feel like a drug seeker for a medication that only made you feel like a normal human. Shame on this company for employing such non empathetic people to handle a diagnosis that has a high stigma only to feel even more stigma from them. I would recommend people not use this company unless you like being judged and risk being discharged from one day to the next when you feel you finally found the medication to control of your symptoms.