Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased glucose test strips from CVS pharmacy on the Instacart platform. I asked for a 25 count test strips and if they didnt have that i wanted the 50 count test strips. The shopper purchased the 100 count test strips which were more expensive than the other test strips i requested. I called support and they told they couldnt do anything for me because the account was blocked. They do this everytime. They allow the shoppers to purchase whatever they feel and its not their money its the customer money. I am requesting a full refund for this item.

  Business Response

  Date: 05/18/2024

  Hi *******,
  
  Thank you for reaching out to the Better Business Bureau. It looks like you turned on your "Specific Replacement setting, so your shopper selected that replacement item for you. Item replacement settings from one order will apply to all future orders until you change them.
  
  Depending on your replacement and notification settings for each item, your shopper can select, replace, or refund an item.
  
  Heres a quick list of your replacement options
  Find best match: Your shopper looks for the best possible replacement if they cant find the item you requested. If no suitable replacements are available, they refund the item.
  Pick specific replacement: Your shopper will look for the specific replacement you requested if the original item is unavailable. If they cant find either, they refund the item.
  Dont replace: If your shopper cant find the exact item you ordered, they refund it.
  
  In the future, we recommend double-checking your replacement setting for each item, as well as maintaining communication with your Shopper to ensure proper replacement! You can adjust your notification settings to receive real-time updates to your order or incoming messages from your shopper.
  
  Read more about setting specific replacements in the Customer Help Center.
  
  Thanks for shopping with Instacart,

• Initial Complaint

  Date:05/17/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a driver with Instacart for the past year and a half. I recently moved from ** to ** and I got my drivers license here in ** right away. I knew I needed to update it as a driver with Instacart but there was nowhere in my Instacart Drivers app to update it. I reached out to support via chat inside the driver app and they were no help at all. I emailed support and asked how I could go about changing my drivers license in the app so I could continue to make money driving with Instacart. They sent me a link to Chckr the background company they use. I clicked on the link but there was nowhere in the Chkr account to change my drivers license either. I emailed support back and said there is nowhere in the Chkr account to change my drivers license. I never heard back from them. They have deactivated my account with no warning and no email notification about it and now I cant make money.

  Business Response

  Date: 05/17/2024

  Hi *******,

  I apologize that you faced this negative experience with us. Our Background Compliance team sent you an email with further communication on this issue so we can assist you properly.

  Please feel free to direct any further issues or concerns to that email.
  

  Best,
  
  

   

  Customer Answer

  Date: 05/17/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 05/29/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: This is the same thing they said before and nothing was resolved.  I am attaching the background clearance from Chkr Background.  I will withdraw my complaint once my account is unsuspended and active for me to work again.
  
  
  
  Sincerely,
  
  
  
  ******* ******

  Customer Answer

  Date: 05/29/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: This is the same thing they said before and nothing was resolved.  I am attaching the background clearance from Chkr Background.  I will withdraw my complaint once my account is unsuspended and active for me to work again.
  
  
  
  Sincerely,
  
  
  
  ******* ******

  Business Response

  Date: 05/30/2024

  Hi *******,

  Thank you for contacting the Better Business Bureau.

  I have contacted our Trust and Safety team on your behalf. The team will reach out to you directly with further information and direction.

  Please let us know if we can assist with anything else.

  Sincerely,

  Instacart Customer Experience

  Business Response

  Date: 05/30/2024

  Hi *******,

  Thank you for contacting the Better Business Bureau.

  I have contacted our Trust and Safety team on your behalf. The team will reach out to you directly with further information and direction.

  Please let us know if we can assist with anything else.

  Sincerely,

  Instacart Customer Experience

  Customer Answer

  Date: 05/30/2024

  Hello,
  
  Instacart has successfully fixed my account and it is now ready for me to take orders.  I am now satisfied with the results and I truly appreciate the BBB and how quickly they help consumers like me to receive an appropriate outcome and resolution to a problem.
  
  You can mark this dispute as resolved.
  
  Many Thanks,
  

  
  

  Customer Answer

  Date: 05/30/2024

  Hello,
  
  Instacart has successfully fixed my account and it is now ready for me to take orders.  I am now satisfied with the results and I truly appreciate the BBB and how quickly they help consumers like me to receive an appropriate outcome and resolution to a problem.
  
  You can mark this dispute as resolved.
  
  Many Thanks,
  

  
  

• Initial Complaint

  Date:05/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on May 16th and Instacart has a price for different items that come in packs that are a good deal I made 2 different purchases and did not receive the correct quantity based on their item description and picture. I asked for refund and they stated I placed an incorrect claim for a missed delivery which is incorrect I placed a claim for items that were not delivered correctly I chatted with their customer service and let them know what the items were the description and they agreed it was incorrect. They refunded me and than the following day deactivated my account and recharged me those items. I can no longer log into my account to pull up any receipts to provide to my bank for the refunds or original charges. I paid for a yearly membership and have only had it for 1 month. I asked for a reimbursement for my yearly fee and since then have received no response.

  Business Response

  Date: 05/17/2024

  Hi *******,

  On behalf of ************** team, I am following up with you regarding your Better Business Bureau concern. I would first like to offer our sincerest apologies for your experience.
  Based on the actions of our Trust & Safety team we are unable to reverse any decision that is made.
  

  Best, 

  Customer Answer

  Date: 05/17/2024

   
  Complaint: 21724819
  
  I am rejecting this response because:

  I do not wish to reactivate my account, but you are omitting the truth in regards to why you are closing my account. You sent an email about a claim with a undelivered item and that is incorrect I never filed a claim for an item not delivered. I am asking for a reimbursement for my yearly membership that I purchased less than a month ago If you are going to remove my account I am okay with that but you are not going to keep my funds for your mistake. You guys have false pricing for items on your website and app and when we dispute you do not want to take responsibility. I do not need to have a membership but I should have access to my online account to remove my data and keep records of my purchases it is against the law to restrict me from accessing my own account and withholding my private information from me. 
  
  Sincerely,
  
  **********************

  Business Response

  Date: 05/20/2024

  Hi *******,

  Thank you for contacting the Better Business Bureau.

  Im sorry that Instacart+ isnt working for you right now. Ive cancelled and refunded your membership for the amount of $99.00. You should see this in your bank account within 5-10 business days.
  
  Best,

  Instacart Customer Experience

• Initial Complaint

  Date:05/17/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered from Instacart today (5/16/24) and the shopper took almost three hours to shop for and deliver my food. I texted him after one hour and he said ********* was making him shop for three orders. I told him I was concerned about the frozen and refrigerator items spoiling. Two hours later I got my food and, indeed, the frozen and refrigerated items were room temperature. I tried to get a refund from Instacart but they are refusing to honor their promise to deliver my order to my satisfaction. I have had so many problems with their shoppers over the past few months, with missing and spoiled items but they have refused to give me refunds or credit on my account. I am a disabled, elderly woman on a pension and can't get to the store on many occasions so I have to rely on Instacart to deliver my groceries. It's not right that I'm being punished for the lack of shopper's ability to get the orders correct.

  Business Response

  Date: 05/17/2024

  Hi ******,
  
  Thank you for reaching out to the Better Business Bureau. We work hard to address order issues and want to ensure our shoppers and customers comply with our Community Guidelines. Due to a high number of order issue reports from your Instacart account, we cant approve your refund, credit, or redelivery request at this time.
  
  If youd like to appeal this review, please fill out the appeal form and include your ticket number: 248352656
  
  Best,

  Customer Answer

  Date: 05/18/2024

   
  Complaint: 21724560
  
  I am rejecting this response because: It shouldn't be my responsibility to pay for food that is spoiled or incorrect from what I ordered. It's not my fault that the shoppers in my rural area can't complete an order without mistakes. When I'm in ***********, I don't have this problem. 
  
  Sincerely,
  
  *********************

  Business Response

  Date: 05/20/2024

  Hi ******,
  
  We apologize that you faced this negative experience with us. We understand how frustrating it is to receive damaged items and I am more than happy to help resolve this issue. We have sent you an email with further communication on this issue so we can assist you properly. Please feel free to direct any further issues or concerns to that email.

  Best,

  
  

  Customer Answer

  Date: 05/26/2024

   
  Complaint: 21724560
  
  I am rejecting this response because: Instacart has made it impossible for people to get refunds on spoiled and/or missing items. Only when I've jumped through hoops and been told multiple times that I'm out of luck for getting a refund do they finally tell me they'll discuss the matter via an email they said they'll send (we'll see). This business needs to get their act together. Their reviews are in the basement and going down from there so I know I'm not alone. Figure it out Instacart!
  
  Sincerely,
  
  *********************

  Business Response

  Date: 06/08/2024

  Hi ******,
  
  We apologize that you faced this negative experience with us. Our team sent you an email with further communication on this issue so we can assist you properly. Please feel free to direct any further issues or concerns to that email.

  Best,

  Customer Answer

  Date: 06/08/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:05/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a senior citizen on a fixed income. I cannot drive and therefore have grown to rely on Instacart for my groceries. A few months ago, I saw an ad for an Instacart Mastercard provided by ***** and it promised me 200$ for signing up. Little did I know, this credit card was not like other credit cards. I signed up for the card and started using it when I made my Instacart orders. I liked that I earned points and discounts in doing so. I noticed that the APR was really high, so I started paying this card off every month. However, even though I had paid off the balance, I noticed interest charges on my bill. When I contacted the company, they told me that interest begins to accrue the moment the bill is mailed...not as of the due date. They explained something about "revolving" credit. I immediately cancelled this card. This is predatory lending! I would like the interest charges refunded to me.

  Business Response

  Date: 05/17/2024

  Hi ******************,
  
  Thank you for reaching out to the Better Business Bureau. The Instacart Mastercard is a co-branded credit card through *************** For questions about specific benefits or your application status, reach out directly to Chase at **************.
  
  Sincerely, 

• Initial Complaint

  Date:05/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, this email is in regard to unfair and unreasonable unjust treatment while working for the instacart platform. I have worked for this App/company since 2000 and completed over ***** orders. I have completed probably over 1000 alcohol deliveries and the past year the app has had several app issues/crashes/glitches that should be documented when performing alcohol deliveries that had caused Me major delays and money lost. Without me doing any wrongdoing instacart abruptly informed me without any reasoning or sufficient evidence that I violated the "alcohol delivery policy" and terminated me from doing alcohol deliveries. I repeatedly asked for a reason and why but relieved no reason or proof Alcohol deliveries are a big part of my income that I'm missing now and for that reasoning I ask you please reach out to this company and request reinstatement of these deliveries or atlesst compensate me for the monies I've lost. Thank you, ****************

  Business Response

  Date: 05/17/2024

  Hi ****,
  
  Thank you for reaching out to the Better Business Bureau. You can shop for orders that dont have alcohol. Our Trust & Safety team recently sent you an email about your alcohol privileges. Please review that email for any other information or instructions. 
  
  Best, 

  Customer Answer

  Date: 05/17/2024

   
  Complaint: 21723456
  
  I am rejecting this response because: I still was not provided a sufficient or acceptable explanation as to why I was stripped of delivering alcohol. This has been a substantial loss of money for me and my family
  
  Sincerely,
  
  ****************

  Business Response

  Date: 05/20/2024

   Hi ****,
  
  Thank you for contacting the Better Business Bureau.

  The message below was sent to you directly by our Trust and Safety team. Multiple violations occurred and no more specifics are required per your shopper agreement.

  "We received your request to reinstate your ability to deliver alcohol with Instacart. After carefully reviewing the information regarding your alcohol deliveries, we determined that you violated our alcohol delivery guidelines and breached our Independent Contractor Agreement. As a result, your alcohol privileges are permanently revoked.
  
  This concludes our investigation, and we will not respond to any further requests on this topic. However, you can still deliver orders without alcohol."
  
  Best,

  Instacart Customer Experience

• Initial Complaint

  Date:05/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/16/24 I placed an order through Instacart specifically because I received a discount coupon. Their app stated that my order was eligible for the discount and I followed all the guidelines. When I went to check out the discount was not applied. I contacted Instacart immediately to report this and the representative checked my account, verified I was correct, but said I would just have to wait until next time to use the coupon. Not satisfied with their response I called customer service. The representative said there was a glitch in the system which did not allow the coupon to work because I had to use some other coupon first because their computer doesnt read it correctly and that I could try again next time. I asked for a manager. The manager also did not care that this was as a system issue and said he would not assist any further. They refused to give me my money back. I believe this is false advertisement. I explained numerous times that I would not have placed the order if I wasnt offered the discount. The manager said there was nothing that could be done because thats how their system is set up.

  Business Response

  Date: 05/17/2024

  Hi *********,
  
  Thank you for reaching out to the Better Business Bureau. After reviewing your order from FoodLion, we can confirm that you redeemed the Delivery Promotion, foodlion35100may202448b4a290942adbd72b74c7cd982ad08aa156d6d2376697501c1cdf53e84b1284 for $35.00 USD on Order #*****************.  We take your feedback very seriously and will use this information to improve our services in the future. Please feel free to direct any further issues or concerns to ******************. 
  
  Best, 

• Initial Complaint

  Date:05/16/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I elected to start a 14-day trial on 4/2/24. I was then billed for a yearly membership on 4/16/24 in the about of $99 plus tax ($106.92) without my consent. The business apparently enrolled me into an auto-renewal of a yearly membership. I realized after the fact that my card was billed and contacted customer service by chat and phone on 5/16/24. Both representatives were extremely rude and claimed they could do nothing because I had contacted them after 5 days from the transaction. I also asked if they could do a partial refund, saying that I was happy to pay for the months of April and May, and again they refused to offer any solution or refund. In fact, one of the reps started to be very confrontational, refused to pass me to a manager and put me on an indefinite hold. This is very poor customer service and a bizarre way of not working with a customer who was offering to be billed for some of a membership that they did not actively agree to.

  Business Response

  Date: 05/16/2024

  Hi ******,

  Thank you for contacting the Better Business Bureau.

  Im sorry that Instacart+ isnt working for you right now. Ive cancelled and refunded your membership for the amount of $106.92. You should see this in your bank account within 5-10 business days.
  
  Best,

  Instacart Customer Experience

  Customer Answer

  Date: 05/21/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I appreciate for the prompt review, consideration, and refund from Instacart. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:05/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 29th date of the transaction. Instacart took out $156.94 which was the total of my order but then on the same day also took out $159.64. I have filled out the refund form and called the number and wrote to the chat they have available for help and explained they took the money out twice but they keep saying that I have to fill out the form which I do and then no one gets back to me to refund my money. I have tried to get help to get my money back for over 2 weeks. so now I am filing a complaint to see if BBB can help me get my money back.

  Business Response

  Date: 05/16/2024

  Hi *******,

  Thank you for contacting the Better Business Bureau.

  Im sorry to hear about the unfamiliar charge on your account.
  
  I reviewed your account, and the charge youre referencing is a temporary authorization hold.
  
  Whenever you place an order, Instacart places a temporary authorization hold on your card for an amount slightly higher than the order total. This helps cover any price differences that can occur due to adding items, replacing items, or weight adjustments.
  
  Instacart releases the authorization hold after your order is delivered or canceled. It can take 7 days for the pending charge to drop, depending on your bank.
  
  Once your shopper delivers your order, you can check the final charge on your digital receipt.
  
  If you have any other questions about charges and payments, please let me know. You can also learn more at our Help Center.
  
  Best,

  Instacart Customer Experience

  Customer Answer

  Date: 05/17/2024

   
  Complaint: 21722339
  
  I am rejecting this response because: they keep saying its a temporary hold but it is not. There was a temporary hold of $173 and they gave me back $173 but then charged me $156.94 which was my order total and another $159.64.

  Its been well over 2 weeks and the money has not gone back to my account. They are just saying this as their automated response so they dont have to refund the money they stole from me. Please dont accept this response from them. I want my money back. 

  
  Sincerely,
  
  ***********************

  Business Response

  Date: 05/20/2024

  Hi *******,

  Thank you for contacting the Better Business Bureau.

  I have reached out to your directly via the email on your issue. Please refer to this email and return the secure form to submit further information regarding the unknown charge.

  Please let us know if we can assist with anything else.

  Sincerely,

  Instacart Customer Experience

  Customer Answer

  Date: 05/22/2024

   
  Complaint: 21722339
  
  I am rejecting this response because: I responded back to the email from someone named ***** and I filled out the form he sent yet still I have not heard back from them and I still have not received the refund.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 06/03/2024

  Hi *******,
   
  Thank you for contacting the Better Business Bureau.
   
  I have reached out to your directly via the email on your issue. Please refer to this email and return the secure form to submit further information regarding the unknown charge.
   
  Please let us know if we can assist with anything else.
   
  Sincerely,
   
  Instacart Customer Experience

  Customer Answer

  Date: 06/04/2024

   
  Complaint: 21722339
  
  I am rejecting this response because: they keep sending the same form that I have filled out multiple times. They are just delaying and wasting yours and my time. I sent pictures of my receipt for the order plus what they took out of my bank. Please force them to pay me what they stole from me. Thank you 
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 06/04/2024

  Hi, 

  I apologize for the poor experience you faced with us. 

  Please ensure you are completing the secure form with the email associated with your account. At this time the only way we can further assist you is through the secure form. 

  Best, 

  Customer Answer

  Date: 06/05/2024

   
  Complaint: 21722339
  
  I am rejecting this response because: I have filled out the form at least 15 times from the exact same email **************** that I always use. Stop making excuses Instacart and return the money you took out of my account. I am appalled and disgusted that you guys keep trying to refuse giving me my money back. I filled out the form you sent on the days you sent it and still nothing from you guys.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:05/16/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They've been asked twice now to remove my account in the past 2 years and still have not removed it. I continue to be hacked

  Business Response

  Date: 05/16/2024

  Hi *******,

  Thank you for contacting the Better Business Bureau.

  Your profile is in process of being deleted. You will be notified once the process is completed.

  Please let us know if we can assist with anything else.

  Sincerely,

  Instacart Customer Experience

  Customer Answer

  Date: 05/17/2024

   
  Complaint: 21722321
  
  I am rejecting this response because: This is the same answer I've gotten from them for over a month now and also 2 years ago when I thought the account using my email had been removed only to find out it had not and was again attempted to be used by a hacker. I will only be satisfied when the account a hacker is using is removed. Im not understanding the amount of time this is taking to simply remove the account but a more detailed response from this company would help. Simply stating "were working on it" is not satisfactory to me
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 05/20/2024

  Hi *******,

  Thank you for contacting the Better Business Bureau.

  Please contact ********************* for further information regarding the deletion of your account. 

  Sincerely,

  Instacart Customer Experience

  Customer Answer

  Date: 05/21/2024

   
  Complaint: 21722321
  
  I am rejecting this response because:
  I've already contacted them at this email address with no resolution to the problem I would like a phone number to call the business since emailing them gets us nowhere closer to resolving this. Each day I get put off is another day the hackers who setup this account have the opportunity to use this fake account. It's been 2 years since I first asked for this account to be removed
  Sincerely,
  
  *******************************

  Business Response

  Date: 06/03/2024

  Hi *******,

  Thank you for contacting the Better Business Bureau.

  Your account has been deactivated and is in the process of being deleted. If you have any further questions or concerns, please contact *********************.

  Sincerely,

  Instacart Customer Experience

  Customer Answer

  Date: 06/04/2024

   
  Complaint: 21722321
  
  I am rejecting this response because: until my account is fully removed, deleted so hackers can't use it I will not accept the answer. "Were working on it" is unacceptable and considered by me to be unresolved. 
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 06/04/2024

  Hi *******,
   
  Thank you for contacting the Better Business Bureau.
   
  If you have any further questions or concerns, please contact *********************.
   
  Sincerely,
   
  Instacart Customer Experience

  Customer Answer

  Date: 06/05/2024

   
  Complaint: 21722321
  
  I am rejecting this response because: my account has yet to be deleted and it's been 6 weeks at least. That's if we aren't counting the 2 years ago when I asked for it to be removed. 
  
  Sincerely,
  
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