Reviews

Review Details

• Review fromBrittany W

  Date: 07/30/2025

  1 star
  Instacart lacks basic logic when it comes to the shopper side of things. Theres no way to change your location while youre on the waitlist which makes absolutely no sense as if you move your new location might not even have a waitlist. They also flat out refused to delete my account. Once youre on the waitlist youre just stuck in limbo forever even if you move or want to delete your information.

• Review fromCoralie B

  Date: 07/19/2025

  1 star
  Absolutely disgraceful. I placed an order in the morning for delivery between 12 and 2pm. Without asking, without notifying me, Instacart changed it to 5 PM. No message, no heads-up, just silence.I reached out via chat to understand what happened. The agent coldly replied, Well do better next time. When I asked how exactly they plan to do better, if theyll actually notify customers, for instance, she just closed the chat. Conversation ******* paying for a subscription. This is supposed to be a premium service. Instead, I lost my entire afternoon waiting around because I live in *********, where its 110F, and I cant just leave food outside to ******* professionalism, no accountability, no respect for customers. Instacart takes your money and delivers excuses.

• Review fromCatherine B

  Date: 07/18/2025

  1 star
  Never shopped my order.. when I finally canceled there was a $15 charge and up to 7 day for my refund on an order never shopped! Never again!!!!

• Review fromLori H

  Date: 07/17/2025

  1 star
  During the pandemic I was a top rated shopper. I have since moved my home and work is slow. I needed to reactivate or start a new account. There is literally no human or even AI shopper support for me. I cannot believe with so many humans working for the ******** order customers they cannot afford to hire an individual for each shopping district. Map it out and support your contractors. I am glad the BBB holds these reviews for whomever cares at the money making levels of this corporation.**** ******

• Review fromHeather F

  Date: 07/14/2025

  1 star
  I placed an order. One of the items was listed as $6.99. When the item was delivered, the price listed on the item said $6. That's fine, I wouldn't have minded had they charged me the advertised $6.99. BUT, instead, they raised the price to $7.99 on my receipt after purchase. When I contacted *********, they thanked me for my feedback and did nothing to rectify the situation. I understand raising the price if it was higher in the store, but it was actually LOWER in the store. So they raised the price after purchase falsely.

• Review fromCarina O

  Date: 07/11/2025

  1 star
  I was up early morning with the baby. I had a fever of 102 so I said I should just login and place an order with my Instacart for some electrolytes considering I have the annual membership. I saw a banner above on my Instacart account saying if I linked to my Venmo, I would be able to take $10 off my $25 purchase so I said awesome. I can get her some electrolytes and also some popsicles to help keep the fever down so I went ahead and click the banner and follow the steps to get my $10 credit And the Venmo linked . And after going to check out and following every single one of those steps to get that 10 off $25 any store promotion for using Venmo on Instacart, I noticed the promotion was not coming off so I had to chat with the representative three times before I finally got one that didnt let the chat time out And in the meantime, my delivery *** changed from 8 AM to 9 AM because of the time wasted having to chat only to be told that the promotion may have already kept capacity of people redeeming it, but if thats the case, then the banner shouldnt have been available for me to click and link my Venmo wasting my times it should have been like all of their other promotional emails where when you click the email or header, it will tell you that it has reached capacity and this promotion is no longer available for redemption, but that was not the case with the Venmo promotion. And the representative in the chat couldnt even verify if they had reached capacity or not she was just guessing on a whim and basically just said sorry we wasted your time we cant give you $10. We may have already reached capacity. Long story short I wouldnt waste my time on chatting with them about any promotions that they advertise on the app because they will not make good on it and they will simply just waste your time. Its false advertisements . Save yourself the trouble in order directly of *********** or any other app but this app if you plan on using any promotions ! Zero stars

• Review fromCrys R

  Date: 07/09/2025

  1 star
  As a shopper for *********, I have encountered outright theft from this company. They have a policy for reimbursing "shoppers" if they have to use their own cash or credit card to complete a purchase for their customers. Well I paid with my credit card for an order at Lowes and was told by customer service that I would be reimbursed after I deliver the items. That was 2 days ago and I have received emails from ********* claiming that they NOW will not reimburse me for their customer's order because they paid for it. I contacted Lowes and confirmed that the only payment received was from my credit card, not *********'s. They are using AI in a dangerous way which apparently has resulted in Instacart stealing my hard earned money. This business has no real customer support for addressing issues. They claim they don't even have a telephone number for their HQ or their legal department. I hope they are shut down as they are running an illegal racket that steals from "shoppers" who are supposed to be independent contractors.

• Review fromSandy U

  Date: 07/05/2025

  1 star
  Placed ordered 2 days prior to delivery in a very busy vacation area my shopper didnt make the delivery because of traffic so they issued a credit that would take 5-7 days (while on vacation everyone can spare $500.00). And the credit was minus the tip charged by Instacart so shoppers got tip for not do their job! Beware!

• Review fromRachel W

  Date: 07/04/2025

  1 star
  I strongly encourage customers to consider using a different platform. Like many others have experienced, ********* fails to support its users when orders go missing, despite a clean history and frequent weekly orders. While the chat assistant was kind and helpful in requesting a refund, the response team went ahead and banned my account, then demanded proof that the order never arrived. How exactly am I supposed to prove that? Send a photo of an empty doorstep? Ridiculous. Youve been warned, if ********* chooses not to make it right, go directly through your bank.

• Review fromLauren F

  Date: 06/30/2025

  1 star
  I placed an order that included cereal for $2.99 with a loyalty card, so i connected my loyalty card and got charged the original price of $4.89. When I reached out to customer service they were unable to offer my a refund because "prices can differ" and refused to offer a refund for the negligible difference in the price that they charged me.