Complaints

This profile includes complaints for LendingClub Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

LendingClub Corporation has 9 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  LendingClub Corporation

  595 Market St # 200 San Francisco, CA 94105-2802

  
• 

  Lending Club

  7550 Corporate Way Eden Prairie, MN 55344-2045

• 

  LendingClub Corporation

  PO Box 56480 Portland, OR 97238-6480

• 

  Lending Club Patient Solutions

  1700 West Park Dr, Suite 310 Westborough, MA 01581-3939

  
• 

  Lending Club

  P.O. Box 1309 Coppell, TX 75019

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/17/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I pay my ****** bill in two payments.pay date is due on the 15th each month payment of 155 made 10/19 system stated remaining balance due on 11/15 was 154.76.payment of 155 made 11/15. system also took ****** on 11/15.Requested to receive refund back and was denied because it is "my error"this is outrages and I would like my money back or the money pushed through so I will not have a bill until January 15th ****

  

  Business Response

  Date: 11/22/2023

  Thank you for giving LendingClub Bank, N.A. (LendingClub) the opportunity to respond to ********************************* Better Business Bureau (BBB) complaint dated November 17, 2023. LendingClub strives to provide the very best service to our customers and appreciates their feedback.

  LendingClub records report that ********************************* personal loan originated on September 15, 2023. Contractual monthly payments were received on the loan from October 2023 to November 2023.

  Our records report that ******************************* authorized an autopay ACH payment for November 15, 2023, and they authorized a one-time principal curtailment payment for November 15, 2023, via their online Member Center.

  On November 17, 2023, ******************************* requested that LendingClub refund their autopay ACH payment. It was determined that both payments were authorized by *******************************; therefore, their request for a refund has been denied.

  On November 18, 2023, as per their request, a service request has been submitted to reverse the one-time principal curtailment payment and reapply the payment to their December 15, 2023 monthly payment. We appreciate their patience while we complete their service request. Please allow up to seven (7) business days for processing.   

  We appreciate ******************************* as a valued member of LendingClub and thank you for the chance to respond to their complaint. If ******************************* has further questions about this complaint, please contact us by email at ******************************************* or by phone at ************ Monday-Friday 7a.m. to 4p.m. Pacific Time.

  Customer Answer

  Date: 11/22/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  Only other thing is I request the agents would be able to provide time frames to customers. 
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:11/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lending club bank Had their mobile app. Go down last month and when I complained. They suddenly became very nasty and the ligerant. Denying there was anything wrong. And then they automatically close my bank account and accused me of fraud for receiving money from an inherited trust From my deceased ****** They abruptly closed my bank account And denied me access to my bank statements and any of my previous transactions with them. Then they sent me a check for the balance and that cleared but they did not send me.An accounting of my last two months of transactions with them What are the transactions was made right before they closed my bank account and it was 2 a **************** where I'm trying to book a luau for my trip there with my son between November 30th. And December 6 I'm pretty sure this blew out was book for December 2nd. It's a VIP package and it was about $500 in change. But because lending club has refused to give me an accounting of my last 2 months, a banking with them. I have no record of this transaction. I can't find it. Nor can I have any accounting of all my other transactions with the spank of the past 2 months. I think this is criminal on their part that they should be allowed to hide from me. My transactions in the past 2 months with them. Another allowed to have no capability for any of these transactions. Whether they are real false in case I find something on the transactions. That wasn't mine. How do I hold them responsible now that they have completely cut me off. So I'm asking for them to send the last 2 months. A bank statements to me at PO. Box. **** ************* ********** ***** I'm also asking the Better business bureau To investigate the illegal actions of this bank. Because I believe that they closed my account. Because I complained about a bank run that was happening with them. I was locked out of the bank for 3 days before they closed my account and they would give me no reason for 3 days for why. They gaslit me they lied. They denied their app was not working. And then when I told them I had 2 friends who had a counts with them. Who also said that they could not access the bank. That's when they close my account with prejudice. They just rupted my life they hit all my transa tionss from me And they continue to do so, please help. Thank you so much and please investigate this criminal organization

  

  Business Response

  Date: 11/27/2023

  Thank you for giving LendingClub Bank, N.A. (LendingClub) the opportunity to respond to **************** Better Business Bureau (BBB) complaint. LendingClub strives to provide the very best service and appreciates their feedback.
  
  On October 3, 2023, *************** contacted LendingClub to request assistance resolving an error they experienced using our bill payment system. LendingClub opened a ticket to investigate their report, but we were unable to replicate the error based on the description provided. LendingClub has confirmed two bill payments to ********** Services were submitted in proximity to the reported error, which were completed on October 5, 2023 and October 11, 2023 respectively. **************** account was in no way restricted at the time of these transactions.
  
  However, on October 13, 2023, **************** accounts were locked and placed under review after LendingClub identified a series of deposits received under a different name. *************** provided an image of their drivers license at *********************** request, but indicated they were not a signer on the originating account for the transaction. All banks are required to periodically evaluate their products, services, and customers. Based on each banks evaluated risk, they may choose to discontinue certain products, services and in some cases, customer relationships. After careful review, LendingClub determined we would not be able to provide banking services to ***************. Their account was closed, and their remaining balance was remitted to their address on file by check on October 19, 2023. On November 21, 2023, LendingClub mailed **************** statements for September 2023 and October 2023 per their request to their mailing address on file.
  
  We appreciate the opportunity the Better Business Bureau provided us to respond to **************** complaint. If either the BBB or *************** have any additional questions regarding this complaint, please contact us by email at ******************************************* or by phone at ************ Monday - Saturday 8:00 a.m. to 8:00 p.m. Eastern Time.
  
  

• Initial Complaint

  Date:11/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted by *********************** from the lending Club about a loan I applied for. He told me that since I would not give him access to my bank information (password/account ID) that any money would be sent by ************** on 4 seperate occassions I sent him ****** money gram cards to cover the expenses he said that the state and fdic required. i questioned this practice several times. Upon not receiving the loan due to him asking for an additional $300.00 I asked for my ****** back. He has refused to send it back. Per my understanding he was to send it back when the loan was funded. However, due to the fat that i was told twice the loan was at ************* ready to be picked up and the **** number that was given to me was invalid i decided I had had enough. I just want my money back and have asked for it several times.

  

  Business Response

  Date: 11/20/2023

  Thank you for giving LendingClub the opportunity to respond to ****************** Better Business Bureau (BBB) complaint. Were sorry to hear that *********************** could have experienced a type of fraud or scam. At LendingClub, we take pride in providing a safe and transparent online lending experience. We never ask consumers to pay fees in advance or insurance to get a loan.
  
  To protect themselves, *********************** should take these steps immediately:
  
  Do Not give their personal information or bank account information to an unknown caller.
  Do Not provide the account information for a prepaid debit card or gift card to an unknown caller.
  Call us immediately at ************. We can confirm the identity of LendingClub employees.
  File a complaint about internet-related fraud with the Internet ********************** at *******************************
  Report the scam to their state's attorney general. They can find their state's contact information at www.consumerfraudreporting.org.
  If the scammer emailed them, they may forward the email with the original subject line to ************************************** and reference ticket #********.
  Let us know if they shared gift card information, such as an iTunes or ****** Play card. We may ask them to provide us with the gift card numbers to help us report the scammers.

  Unfortunately, scammers may contact people saying they represent a major financial services company. Sometimes they pretend to be LendingClub and offer personal loans with attractive terms. These fraudsters may tell victims to buy a prepaid debit card or gift card to pay a loan application fee. Then, they ask for the card number, supposedly to verify the account and send the victim the money. Instead, they take the money for themselves. The scammers may ask victims to pay extra fees, allegedly to fix problems with their Social Security number,credit report, or issues with the ****
  
  Although the scenario above is a typical advanced fee scam,fraudsters frequently change their methods. They may also ask for a victims bank account number, username, or password. They may even request their birthdate or Social Security number, leaving victims vulnerable to ID theft and other scams.
  
  If *********************** has further questions about protecting themselves from scams, they may visit ******************************************************************************* or contact ************************************** to forward the details listed above. 

• Initial Complaint

  Date:11/16/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Loan # ********* ... I have had a load with ************ for about a year. They have been getting paid through DIRECT WITHDRAW from BOA.. One day I get an email from a collection agency, a couple of MONTHS ago saying they have my loan, I called them to verify and they confirmed. I immediately called ************ and after awhile and a couple of CSR reps on the phone, they said a 3rd party told them I had died!1st ************ has ALL my info and I was NEVER contacted BEFORE they took this action I informed them. They kept saying this would be taken care of and no CREDIT report will be or if it was will be corrected. Fine Now on 11/15/2023 I get an email from ************ saying they have sold it again! ON 11/15 I have phone records were it shows I have contacted them 3 times 1 st call = 3 minutes was being transferred and then disconnected - call time 14:55 2nd call = 17 minutes 2 agents then phone goes dead - call time 15:00 3rd call = 5 minutes 2 agent says Hi ****** then disconnected - call time 15:17 I am alive! The bank account is my business account and is in PERFECT standing ! I feel they BREACHED our contract and need help!Sincerely, ***********************

  

  Business Response

  Date: 11/21/2023

  Thank you for giving LendingClub Bank, N.A. (LendingClub) the opportunity to respond to ****************** Better Business Bureau (BBB) complaint. LendingClub strives to provide the very best service to our customers and appreciates their feedback.

  After review, LendingClub has determined that a technical error has caused the account to be charged off in error. LendingClub has sent an update with the correct information to the credit bureaus. Please allow up to 60 days for the credit bureaus to report the update on their credit report. If you notice a discrepancy in our reporting after 60 days, please contact us again.

  It is important that ********************* also give us a call to continue to make payments on the account. One of our phone agents will be ready to assist by calling us at ************. ********************* can reach us Monday to Thursday 5 am 6 pm, Friday 5 am 5 pm, and Saturday 6 am 2:30 pm Pacific Time.

  We appreciate ********************* as a valued member of LendingClub and thank you for the chance to respond to their complaint. If ********************* has further questions about this complaint, please have them contact LendingClub directly by email at ******************************************* or phone at ************, Monday - Friday 7a.m. - 4p.m. Pacific Time.

  Customer Answer

  Date: 11/26/2023

   
  Complaint: 20878484
  
  I am rejecting this response because:

  At this time I have contacted FDIC ... My problem is they did this TWICE (sold the loan).. A month or two ago I received notice from a collection agency and call them to see what was up.. They explained they owned the loan. After calling ************ to see what was up I was told they were informed by a 3rd party I had died and THAT was their reason.. Going through two or maybe three reps that day they said EVERYTHING would now be taken care of! WELL... on 11/15 I was notified they did it AGAIN... SOLD THE LOAN! now they are saying, "************ has determined that a technical error has caused the account to be charged off in error." Sounds like BS.. they can do what they want BUT until I am told by FDIC or consul they did everything correct I am hesitant.

  I was never contacted by LENDING CLUB about this "technical error". ************ has ALL my contact info.. Phone - email - Dashboard..

  ************, had direct WITHDRAW! They were ALWAYS getting paid! NEVER was there a disruption on MY side of payment! IF I was late had not paid I would be PENALIZES both monitory and credit wise. Now they have filed Derogatory marks... which "are good to avoid they can stay on your report for **** years." My credit score is hovering around 800. They did me wrong and I am a senior citizen too.
  

  Not a happy camper!!
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 12/01/2023

  Thank you for giving LendingClub Bank, N.A. (LendingClub) the opportunity to respond to ****************** Better Business Bureau (BBB) complaint. LendingClub strives to provide the very best service to our customers and appreciates their feedback.

  ********************* can rest assured that all the appropriate actions have been taken to update the account accordingly.As had been stated in the previous response, an update has been sent to the credit bureaus. Please note, all appropriate steps have been taken to correct the account and the account has not been sold and remains with LendingClub.

  We apologize for their experience,well use their feedback to improve our service, and we hope that we can regain their confidence in the future.

  We appreciate ********************* as a valued member of LendingClub and thank you for the chance to respond to their complaint. If ********************* has further questions about this complaint, please have them contact LendingClub directly by email at ******************************************* or phone at ************, Monday - Friday 7a.m. - 4p.m. Pacific Time.

  Customer Answer

  Date: 12/04/2023

   
  Complaint: 20878484
  
  I am rejecting this response because:

  "Dear ***********;Lane: 
  Thank you for your correspondence, which was received by the ****'s Consumer Response Unit.
  The ****'s mission is to ensure the stability of and public confidence in the nation's financial system. To achieve this goal, the **** has insured deposits and promoted safe and sound banking practices since ****. We are responsible for supervising state-chartered, ****-insured institutions that are not members of the *************** System. 
  Based on our review of your correspondence, the entity you referenced is under the direct supervision of the Office of the Comptroller of the Currency. We are forwarding a copy of your correspondence to this agency at the address below:"

  I like to get Office of the Comptroller opinion on this matter.This bank has not followed through when they said on the phone, "everything will be taken care of"..
  

  If the shoe was on the other foot I really don't think the would accept as apology..

  I have called (I have phone records on BOTH occasions) multiple times and get transferred around because no one there believed me or had the authority to help. To get disconnected after being on the phone for 20 mins.

  I want a direct name and phone number of someone at the bank! But still want to see how the Office of the Comptroller has any input on this...
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:11/15/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a promotional offer to sign up for a Checking account. I signed up and met their requirements to receive a cash bonus. I never received it. I called them multiple times and was told it was going to arrive. It never did. I would like to speak with someone at their corporate headquarters about my bonus, AND all my time wasted now chasing down the bonus!

  

  Business Response

  Date: 11/20/2023

  Thank you for giving LendingClub Bank, N.A. (LendingClub) the opportunity to respond to ******************** Better Business Bureau (BBB) complaint. LendingClub strives to provide the very best service and appreciates their feedback.
  
  Earlier this year, a promotional offer was extended to a select group of LendingClub members. A $250 bonus was offered to its recipients, who were required to open a Rewards Checking account by July 31, 2023, and receive a total of at least $500.00 in qualifying direct deposits prior to September 30, 2023. Qualifying direct deposits were defined as recurring Automated Clearing House (ACH) credits, including payroll, pension or government payments (such as Social Security) made by your employer, or an outside agency. The offer stated that if these requirements were met, the bonus would be credited to an eligible members account by October 31, 2023. 
  
  On October 17, 2023, *************************** contacted LendingClub to indicate they received our promotional offer, and to request an update on the status of the bonus credit they expected to receive. *************************** was informed a credit would be applied by October 31, 2023 if they met the terms of our offer. 
  
  On November 7, 2023, *************************** contacted LendingClub and stated the bonus was not credited to their account. A ticket was opened accordingly to review their account against eligibility requirements and determine the status of the promotional credit. After careful review, LendingClub confirmed ******************** account met the criteria for our promotion and applied a credit in the amount of $250.00 to their Rewards Checking account on November 16, 2023.
  
  We appreciate the opportunity the Better Business Bureau provided us to respond to ******************** complaint. If either the BBB or *************************** have any additional questions regarding this complaint, please contact us by email at ******************************************* or by phone at ************ Monday-Friday 8:30 a.m. to 12 a.m. Eastern Time; Saturday-Sunday 8 a.m. to 8 p.m. Eastern Time.
  
  

  Customer Answer

  Date: 11/21/2023

   
  Complaint: 20873411
  
  I am rejecting this response because: I had to open a BBB complaint on November 15th for them to check all my records and to make the bonus deposit in my account. Very time consuming and frustrating when this should have been deposited when I talked to someone. 
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 11/22/2023

  Thank you for giving LendingClub Bank, N.A. ("LendingClub") the opportunity to respond to ******************** Better Business Bureau (BBB) complaint. LendingClub strives to provide the very best service to our customers and appreciates their feedback. 
  
  LendingClub previously addressed this complaint on November 20, 2023 and has nothing further to provide at this time. We appreciate the opportunity the Better Business Bureau provided us to respond to ******************** complaint. If either the BBB or *************************** have any additional questions regarding this complaint, please contact us by email at ******************************************* or by phone at ************ Monday - Saturday 8:00 a.m. to 8:00 p.m. Eastern Time.
  
  

  Customer Answer

  Date: 11/28/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:11/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/20 I applied for a loan for $26,000 dollars. I filled out all paperwork and received an email the same day stating, If your application is approved, well be in touch with you about how to access funds. The loan application stated that, if approved, $18,116 would be sent to the creditor and the remaining $6,324 would be sent to my checking out. Almost 2 weeks went by, and I never heard anything from ************* Therefore, I applied and was immediately approved for another loan through a different lender to assist me in my immediate financial need.On 10/3 I received an email from ************ informing me that the $18,116 was being sent to the creditor. I had no idea that I was approved, and no one contacted me regarding next steps.On 10/4 $6,324 was deposited into my checking account by ************* I called ************ someday and requested a cancelation. I receive an email confirming the cancelation.On 10/12 I informed the representative that the $6,324 was still sitting in my account.On 10/16 I called again and was told that the money failed to be sent to the creditor. I expressed my frustration that no one called/emailed me to notify me of the failure.On 10/20 I informed the representative, again, that I still had $6,324 sitting in my account .The representative stated that the funds should be removing any day now.The money was NEVER deducted from my account. On 11/6, I receive an email from ************ and was told that I owe a past due balance since they attempted to withdraw the funds out of my account on October 26 and the due date for me to return all funds was November 3.The representative informed me that the retrieval failed, and he didnt know why (at this point, this is the second unknown failure). No one contacted me to inform me that the retrieval process failed so that I could rectify the issue in anyway. Your company waited almost a month to deduct money from my account. This situation seems extremely predatory on your part.

  

  Business Response

  Date: 11/20/2023

  Thank you for giving LendingClub Bank, N.A. (LendingClub) the opportunity to respond to ***************** Better Business Bureau (BBB) complaint dated November 13, 2023. LendingClub strives to provide the very best service to our customers and appreciates their feedback.

  When LendingClub receives an application request, we provide applicants with important documents prior to loan consummation. These documents include the Borrower Agreement and Truth-In Lending (TIL) disclosure.The TIL disclosure includes important information about their loan, including the Annual Percentage Rate (APR) and origination fee. LendingClub requires that applicants review the TIL and electronically accept the Borrower Agreement before submitting an application. Our records indicate ******************************* reviewed the TIL and accepted the Borrower Agreement on September 20, 2023. To view the TIL disclosure and other important documentation, please have them sign into their LendingClub account online at lendingclub.com.

  As part of the application process for a balance transfer loan, LendingClub requests applicants to complete an email verification, fill out a balance transfer worksheet, and link a valid bank account for deposit of the remaining funds. The worksheet allows LendingClub to facilitate payments to the creditors of their choice. ******************************* completed these items on September 20, 2023.

  LendingClub records report that ***************** balance transfer loan originated on October 3,2023, and the loan funds were issued as per their balance transfer worksheet. A notification email was sent to their email address on file.

  As per the Borrower Agreement, an applicant may cancel their request for a personal loan through LendingClub without any fee or penalty, as long as they contact LendingClub and request a loan cancellation within five calendar days from the date of issuance. On October 3, 2023, ******* called us and requested a loan cancellation. Since these types of loans involve several money transfers, our members have up to 30 calendar days from the time the money was sent to return the full amount in order to complete the loan cancellation. The full amount must be returned by November 3, 2023, or the member will be fully responsible for the loan, any fees, interest, and fully repaying the loan. They did not want the full amount withdrawn at this time, and they were advised that they would need to call back to authorize us to withdraw the full amount.

  On October 4, 11,and 18, 2023, LendingClub sent them email notifications regarding their loan cancellation and requesting them to contact us.

  On October 12,2023, ******************************* notified LendingClub that their creditor had not received the check funds. LendingClub opened a review and placed a stop on the check funds. Once the funds are returned to LendingClub, we will reissue the check funds, as per their confirmation, by either applying the funds to the principal balance or disbursing the funds to their bank account on file. The check funds were received on October 16, 2023, and they were advised of this on October 20,2023. On several occasions, LendingClub inquired of ******************************* on how they would like us to handle the check funds, but they have not confirmed with us on how to handle the check funds.

  On October 20,2023, ******************************* authorized LendingClub to withdraw the remaining funds from their bank account. On October 25, 2023, the funds were scheduled to withdraw within the next seven (7) business days. On November 3, 2023, LendingClub received confirmation that Navy ******************** rejected the recall of funds;therefore, the withdrawal failed on their bank account. Since the loan funds were not returned by November 3, 2023, the loan will remain active, and ******************************* is fully responsible for the loan.

  On November 6, 2023, LendingClub sent an email notification to ******************************* requesting them to contact us via phone regarding their loan. On this same day,they contacted us and were informed that we were unable to cancel the loan. As per their request, we submitted a supervisor call back.

  On November 9,2023, as per their request, we submitted another supervisor call back. The supervisor call back was completed on November 15, 2023. They were asked to email us a bank statement for review.

  On November 17,2023, LendingClub submitted a request for a second attempt to withdraw the remaining funds for a loan cancellation. The remaining funds were scheduled to withdraw within the next five (5) business days, not including holidays. If the funds withdrawal fails and the funds are not returned, the loan will remain active, and ******************************* will be fully responsible for the loan, any fees,interest, and fully repaying the loan.

  Members can make extra loan payments, or payoff their loan early. There are no prepayment penalties or fees for making additional payments or paying off their loan early.

  We appreciate ******************************* as a valued member of LendingClub and thank you for the chance to respond to their complaint. If ******************************* has further questions about this complaint, please contact us by email at ******************************************* or by phone at ************ Monday-Friday 7a.m. to 4p.m. Pacific Time.

  
  

  Customer Answer

  Date: 11/27/2023

   
  Complaint: 20866725
  
  The information given is false. 
  On October 3, 2023, ******* called us and requested a loan cancellation. [] members have up to 30 calendar days from the time the money was sent to return the full amount. 
  I cant RETURN anything. ************ has to take the funds out of my account so that statement is misleading.
  I actually called on October 4 not Oct 3 and requested cancellation AND gave authorization for the funds to be taken out of my account on this day. This, per my complaint, did not occur until October 26th after I called multiple times requesting for the funds to be taken out. 
  The emails that ************ sent requesting me to contact them on Oct. 4,11, and 18 were emails telling me that I needed to return the money because I was cancelling BUT again, ************ had to take the funds out of my account. I couldnt just return it.
  
  On Oct.12th I called and was told that I needed to wait 7 business days before calling about the creditor not receiving the funds and I hadnt reached the 7 business day ****. I was never told that anything was being placed on review and that the check was being halted. 
  
  On Oct 16th I called back regarding the issue and was told that the payment failed to send to the creditor. Since I was cancelling, there was no conversation about disbursing the payment to principal and etc. I further expressed that I would like them to take the rest of the money out of my account because it was sitting there. They informed me that this would happen any day now as they have put in a request. 
  
  On Oct 20 I called back and again expressed my unhappiness with the fact that the funds were not taken out. I also informed them that I received an email about the money, and they were including the origination fee which was incorrect. I was informed that they were making a note on the correction and that, again, the money would be taken out any day now 
  
  Not only did the payment to the creditor fail but the attempt to withdraw the funds from my account failed. No communication was given on both instances. 
  It took many attempts, including contacting BBB to finally have someone contact me and request my bank statements. 
  
  The communication with this company is poor. I honestly believe that their tactics are to wait until the very last minute to attempt to retrieve funds to lock people in on a loan. I cant imagine how many people that they have done this with. 
  
  Luckily, the funds have finally been taken out of my account after I was able to show that I had the funds in my account at the time.
  
  ************ needs to do better with their internal communication and allow people to actually RETURN funds that they dont want! 
  

  Sincerely,
  
  *******************************

  

  Business Response

  Date: 12/01/2023

  Thank you for giving LendingClub Bank, N.A. ("LendingClub") the opportunity to respond to ***************** Better Business Bureau (BBB) complaint.LendingClub strives to provide the very best service to our customers and appreciates their feedback.

  LendingClub records report that ***************** loan was cancelled on November 29, 2023.

  LendingClub previously addressed this complaint on November 20, 2023, and has nothing further to provide at this time.  

  If ******************************* has further questions about this complaint, please have them contact LendingClub directly by email at ******************************************* or phone at ************,Monday - Friday 7am - 4pm Pacific Time.

• Initial Complaint

  Date:11/13/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My monthly payment was deducted from my bank account on 10/18/***********/20/2023 another payment of ****** was deducted..this was a unauthorized deduction..I have called several times and emailed several times..I was told the ****** would be refunded in 7 days..Still no refund. How can they take a unauthorized payment out when all automatic payments have been stopped and I only authorized the regular payment..The ****** ******** my bank account...I WANT MY REFUND NOW!!!!

  

  Business Response

  Date: 11/20/2023

  Thank you for giving LendingClub Bank, N.A. (LendingClub) the opportunity to respond to *********************************** Better Business Bureau (BBB) complaint. LendingClub strives to provide the very best service to our customers and appreciates their feedback.
  
  LendingClub believes in doing the right thing for all of our members. When members contact us about a financial hardship, well offer options within our guidelines. LendingClub allows members to permanently move their payment due date, and borrowers may also make their monthly payment anytime within 15 days of the payment due date without incurring a late fee.?However,for members who were unable to make their regular payments due to hardship, they may have been eligible for a hardship payment plan. Our records indicate *********************************** enrolled in a reduced payment hardship plan for September 2023 to November 2023. 
  
  LendingClub offers borrowers several options for making their monthly payments. Payments can be automatically deducted from a verified bank account, checks can be sent,borrowers can authorize one-time ACH payments by phone, or a payment can be authorized using *********. The hardship plan payment for September was received on September 21, 2023 via debit card payment scheduled through the ********* payment method. On October 18, 2023, a debit card payment was scheduled through the ********* feature to satisfy the October hardship plan payment due. On October 21, 2023, an additional debit card payment was scheduled through the ********* feature in the amount of $334.04. LendingClub records indicate that the payments were not scheduled by a LendingClub associate.
  
  On October 24, 2023, LendingClub received an email from *********************************** requesting that the payment processed on October 21, 2023, be returned. Per our policies and procedures, LendingClub requested that *********************************** contact us by phone to discuss the refund process. Through email communications on October 30, and November 1, 2023, LendingClub was able to obtain authorization for a third party to speak on *********************************** behalf, as they stated they were personally unable to contact us by phone.
  
  On November 8, 2023, *********************************** contacted LendingClub by email to check the status of the refund request. LendingClub had not received any communication by phone and advised them to have their authorized party contact LendingClub to complete the request. The authorized third party contacted LendingClub that same day and requested a refund due to overpayment. LendingClub records confirm that the refund request in the amount of $334.04 was approved on ****************************** on November 9, 2023, and the refund was successfully processed on November 10, 2023, via ACH. If they still have not received that refund, please have them contact us directly and we will be happy to investigate further.
  
  We apologize for *********************************** experience and hope to regain their confidence in the future.
  
  We appreciate *********************************** as a valued member of LendingClub and thank you for the chance to respond to their complaint. If *********************************** has further questions about this complaint, please have them contact LendingClub directly by email at ******************************************* or phone at ************, Monday - Friday 7a.m. - 4p.m. Pacific Time.

  Customer Answer

  Date: 11/21/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:11/10/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I wanted to share my experience with LendingClub. Overall, I've had a good experience using your website and automatic payment system. However, I recently had an issue with a duplicate payment that I'd like to address.In October, I contacted customer service to let them know that I couldn't make my payment on Nov 1st. I asked if I could pay on the ninth instead, and a customer service representative agreed. They explained that there's a 15-day grace ******* so I wouldn't be considered late.On the ninth, I tried to make my payment and saw that my automatic payments had been paused until December 1. I wasn't sure if the payment arrangement I had made earlier would automatically be withdrawn, so I decided to pay manually using my debit card. The payment went through right away. However, the next day I noticed that two payments of $357.10 had been made - one for the payment I made manually and another for an automatic payment processed using my routing and checking account numbers.I contacted customer service to ask about the duplicate payment but was told that there was nothing they could do since the error was not on LendingClub's side. Even after explaining the situation to both the representative and their manager, I was denied the opportunity to request that one of the payments be reversed.I understand that I may have misunderstood the payment arrangement. However, I don't think it's unreasonable to request that one of the payments be reversed as a one-time courtesy. I had already met my monthly payment obligation and was not past due. There is no need to keep the extra payment made in error.As a responsible borrower, I'm doing my part to ensure that the loan is paid on time and in full. I believe it's only fair that LendingClub reciprocate by reversing one of the payments made in error. I have always paid ahead of time and have never been late with my payments.Thank you for your attention to this matter.Best regards,******

  

  Business Response

  Date: 11/15/2023

  Thank you for giving LendingClub Bank, N.A. (LendingClub) the opportunity to respond to ***************************** Better Business Bureau (BBB) complaint dated November 10, 2023. LendingClub strives to provide the very best service to our customers and appreciates their feedback.

  LendingClub records report that ***************************** balance transfer loan originated on March 1, 2023. Contractual monthly payments were received from April 2023 to December 2023.

  On October 27, 2023, *************************** contacted us and requested to delay their November 1, 2023 monthly payment until November 9, 2023. Their autopay ACH was paused until December 1, 2023. They authorized and scheduled a one-time payment via their **************** account on file for November 9, 2023, and a confirmation email was sent to their email address on file.

  LendingClub gives all borrowers a 15-day grace ****** to make payments with no penalty.

  On November 9, 2023, our records report that *************************** authorized a ********* payment on their loan account. Their authorized, scheduled one-time payment processed on this same day. The loan account is paid through December 1, 2023.Their next monthly payment is due January 1, 2024.

  It was determined that both payments were authorized by ***************************; therefore,their request for a refund has been denied.

  We appreciate *************************** as a valued member of LendingClub and thank you for the chance to respond to their complaint. If *************************** has further questions about this complaint, please contact us by email at ******************************************* or by phone at ************ Monday-Friday 7a.m. to 4p.m. Pacific Time.

• Initial Complaint

  Date:11/10/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for a personal loan in early September, but in the midst of trying to get financing, a family member offered to help me out. I immediately called lending club and told them if possible I would like to cancel the loan. They told me it would be no issue since it was within the 5 business days BUT that funds could still possibly hit my bank account which I thought was strange but was instructed to just not touch the money and within 5 business days they would pull the funds back out. Which they did. So its over right? No. So two weeks ago I get a notification from credit karma stating I have a new loan account open and its ************* I immediately log into my online account to see Im already a payment behind! I call them and they attempt to collect a debt, etc.. and I go through at least 10 different employees explaining to them the loan was canceled and theyve already recieved their loan funds back. They stated that 4 days after they got their funds they attempted to pull them again and it failed and thats the only attempt they show of getting their funds back. I provided an official bank statement showing they took their money back in 5 business days and Im now going on 2 months late on a loan that literally does not exist today is my last call to them before I bring in my lawyer

  

  Business Response

  Date: 11/20/2023

  Thank you for giving LendingClub Bank, N.A. (LendingClub) the opportunity to respond to *************************** Better Business Bureau (BBB) complaint. LendingClub strives to provide the very best service to our customers and appreciates their feedback.
  
  Once an application is received by LendingClub, we may perform income, employment or other verification to validate information provided on the application. Absent of applicants request to cancel a pending loan request, ************ is required to provide a final decision for each application in a timely manner. Our records indicate *************************** submitted a loan application on September 11, 2023 and their loan was approved same day.  
  
  An applicant may cancel their request for a personal loan through LendingClub without any fee or penalty, as long as they contact LendingClub within five (5) calendar days from the date of issuance. *************************** loan originated on September 20, 2023, and we received their request to cancel their loan on that same date. 
  
  LendingClub records indicate that the loan cancellation was attempted on September 27, 2023,but the funds were not successfully received. Upon receipt of the bank statement received from *************************** and a thorough investigation of our records, it has been confirmed that despite the indication on the bank statement that the funds were processed for return, the funds were never credited to us. We advise *************************** contacts their financial institution and acquire the transaction details including the trace number so that LendingClub can continue our investigation. Once received, we will be in contact with *************************** directly with our findings.
  
  Please note that while the account is under investigation, all credit reporting has been suppressed and should not appear on any consumer reports.
  
  We appreciate *************************** as a valued member of LendingClub and thank you for the chance to respond to their complaint. If *************************** has further questions about this complaint, please have them contact LendingClub directly by email at ******************************************* or phone at ************, Monday - Friday 7a.m. - 4p.m. Pacific Time.
  
  

  Customer Answer

  Date: 11/20/2023

   
  Complaint: 20852371
  
  I am rejecting this response because:
  
  I have verified with my bank that funds debited my account on 9/27/2023 and hard posted as a debit on 9/28/2023. I have also submitted a transaction ID number. I was told today via phone call that I am responsible for the entire loan amount of which I do not have and canceled to begin with. I do not have these funds in my possession, and havent since 9/27/2023 when they were debited from my account via ************ ***. The bank statement provided along with the *** detail are proof of such. I have now requested transcripts of each phone call between I and ************ so that my attorney can hopefully end this pure anxiety, panic, and mental hardship that lending club has caused me. I would never take funds and spend them when I asked to cancel the transaction in the first place. 
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 11/28/2023

  Thank you for giving LendingClub Bank, N.A. (LendingClub) the opportunity to respond to *************************** Better Business Bureau (BBB) complaint. LendingClub strives to provide the very best service to our customers and appreciates their feedback.
  
  LendingClub has received the requested information necessary to continue our investigation.LendingClub is working to locate the transaction and will be in contact with *************************** directly regarding our findings.
  
  We appreciate *************************** as a valued member of LendingClub and thank you for the chance to respond to their complaint. If *************************** has further questions about this complaint, please have them contact LendingClub directly by email at ******************************************* or phone at **************, Monday - Friday 7a.m.- 4p.m. Pacific Time.

• Initial Complaint

  Date:11/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In under a year, I cleared and paid off my ****** with the lending club, only to have them charge me an extra day of interest. ***** I called to make a payoff request, and went to pay off the loan online. Yet the next day, more money was owed. I called to have it adjusted, and they refused to change a ***** bill, an error on their part.

  

  Business Response

  Date: 11/15/2023

  Thank you for giving LendingClub Bank, N.A. (LendingClub) the opportunity to respond to ******************* Better Business Bureau (BBB) complaint dated November 10. 2023. LendingClub strives to provide the very best service to our customers and appreciates their feedback.

  LendingClub records report that ******************* personal loan originated on December 7, 2022.Contractual monthly payments were received from January 2023 to November 2023.

  On November 6, 2023, ******************* called in and requested a payoff balance for their loan account. A payoff amount was provided, and the payoff amount was good through this same day.  

  On November 8, 2023, ******************* scheduled a one-time payment for their account via their online ************** Our records report that they did not submit a payoff payment via their online ************** There is a remaining principal balance on their loan account. Interest will accrue on the loan daily.

  Their next monthly payment is due on December 21, 2023.

  We give all borrowers a 15-day grace ****** to make payments with no penalty. If a payment is received after the 15-day grace ******, they may be charged a late fee of up to $15.00. If a payment is not received within 30 days of the contractual due date, the account may be turned over to a professional collection agency and negative information may be furnished on their credit report.

  We appreciate ******************* as a valued member of LendingClub and thank you for the chance to respond to their complaint. If ******************* has further questions about this complaint, please contact us by email at ******************************************* or by phone at ************ Monday-Friday 7a.m. to 4p.m. Pacific Time.

  Customer Answer

  Date: 11/15/2023

   
  Complaint: 20851785
  
  I am rejecting this response because: the ************ failed to properly displayed what my payoff quote was at the time of making my payment. I still demand a refund. 
  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 11/17/2023

  Thank you for giving LendingClub Bank, N.A. ("LendingClub") the opportunity to respond to ******************* Better Business Bureau (BBB) complaint. LendingClub strives to provide the very best service to our customers and appreciates their feedback.

  LendingClub previously addressed this complaint on November 15, 2023, and has nothing further to provide at this time.  

  If ******************* has further questions about this complaint, please have them contact LendingClub directly by email at ******************************************* or phone at ************,Monday - Friday 7am - 4pm Pacific Time.

  Customer Answer

  Date: 11/17/2023

   
  Complaint: 20851785
  
  I am rejecting this response because: When I went to payoff my loan, the quote was 12 dollars less than what it should have been. I called and asked if the 12 dollars, I repeat 12 dollars could be adjusted. They refused, despite this being their issue. It's real simple, when I request a payoff quote and pay it off, I don't expect any more payments. They couldn't adjust a 12 dollar fault of their own. Terrible company. 
  
  Sincerely,
  
  *******************