Complaints

This profile includes complaints for LendingClub Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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LendingClub Corporation has 9 locations, listed below.

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• 

  LendingClub Corporation

  595 Market St # 200 San Francisco, CA 94105-2802

  
• 

  LendingClub Corporation

  PO Box 56480 Portland, OR 97238-6480

• 

  Lending Club Patient Solutions

  1700 West Park Dr, Suite 310 Westborough, MA 01581-3939

  
• 

  LendingClub Bank, National Association

  2701 N Thanksgiving Way Ste 300 Lehi, UT 84043-6331

• 

  LendingClub Corporation

  71 Stevenson St. #301 Jackson, MS 39201

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/04/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/28 I paid Lending Club ( unsure of the exact address) 316.84 for a charge-off that I needed to clear up. I was told it would take 3 to 5 business days to receive a paid in full receipt. I have waited and called everyday to which now they’ve told me it takes 10 days. I do not even need a paid in full receipt. I just need a receipt for the payment that was made a week ago. I have yet to see a receipt that I’ve made any payment and it is now 7 days. In the meantime I am applying for college loans and need this receipt to show it has been paid. I keep hearing tomorrow but my time is running out for my loans to be processed. I have never not been given a receipt after a payment was made.

  

  Business Response

  Date: 06/06/2024

  Thank you for giving LendingClub
  Bank, N.A. (“LendingClub”) the opportunity to respond to Angelica Z****** Better
  Business Bureau (BBB) complaint. LendingClub strives to provide the very best
  service to our customers and appreciates their feedback.
  
  LendingClub
  records indicate that Angelica Z**** received a personal loan on October 23,
  2015. Contractual monthly payments were received on the loan from November 2015 to August 2018. Thereafter, the
  loan became delinquent.
  
  It is the responsibility of the member to monitor their
  account, payments, and information. If a contractual monthly payment is not
  received by the contractual due date and becomes past due, LendingClub will
  attempt to reach the member whose account might be at risk of being negatively
  impacted or reported.  We give all borrowers a 15-day grace period to make payments
  with no penalty. Interest will continue to accrue on the loan daily and if a
  payment is delayed, there may be additional interest accrued on the loan. If a
  payment is not received within 15 days of the contractual due date, a late fee
  may be applied. If a payment is not received within 30 days of the contractual
  due date, the account may be turned over to a professional collection agency
  and negative information may be furnished on their credit report. LendingClub
  must follow our charge off policy if the loan becomes more than 120 days past
  due. Angelica Z****** last payment was received on November 13, 2018. Due to
  non-payment and account delinquency, the loan was charged off on February 28,
  2019.
  
  On May 28, 2024, Angelica Z**** contacted LendingClub
  and was provided with the account balance. A payment was received that same day
  to pay the account in full. Please note, that it can take up to ten (10)
  business days for the payoff payment to successfully process. Our records show
  that on June 7, 2024, the loan will be closed as “charged off, paid in full”.
  
  Upon acknowledgment
  and acceptance of the loan terms, a borrower consents and agrees to
  LendingClub’s credit reporting policy, consistent with the
  Fair Credit Reporting Act (FCRA). LendingClub provided a thorough investigation
  of Angelica Z****** account,
  and it was confirmed that all account information has been accurately reported. LendingClub Bank reports to the credit bureaus each month;
  however, please allow up to 60 days or more for the credit bureaus to report
  the update on their credit report.
  
  LendingClub is
  required to report all account experiences—positive
  and negative—to one or more of the credit bureaus. Late payments, missed
  payments, or other defaults on their account may be reflected in their credit
  report, as well as a record of on-time payments. Charge-offs
  result in a negative mark on their credit report. Whether they've paid off the balance, settled it, or the loan
  is sold, the charge-off status will stay on their credit report up to seven
  years. To
  remain fair and impartial to all borrowers, we are unable to make modifications
  or exceptions to our credit bureau reporting policy.  
  
  We
  appreciate Angelica
  Z**** as a valued member of LendingClub and thank you for the chance to
  respond to their complaint. If Angelica
  Z**** has further questions about this complaint, please have them contact
  LendingClub directly by email at ******************************** or leave a
  message at ************ Monday-Friday 7a.m. to 4p.m. Pacific Time.
  
  

• Initial Complaint

  Date:06/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was talking to someone on the phone and they wanted to send me a small amount of money and then get me to go to a store and send it back to them. That is money laundering and I refuse to articipate in it.

  

  Business Response

  Date: 06/04/2024

  Thank you for giving LendingClub the opportunity to respond to ********************************* Better Business Bureau (BBB) complaint. Were sorry to hear that ******************************* could have experienced a type of fraud or scam. At LendingClub, we take pride in providing a safe and transparent online lending experience. We never ask consumers to pay fees in advance or insurance to get a loan.
  
  To protect themselves, ******************************* should take these steps immediately:
  
  1. Do Not give their personal information or bank account information to an unknown caller.
  2. Do Not provide the account information for a prepaid debit card or gift card to an unknown caller.
  3. Call us immediately at ************. We can confirm the identity of LendingClub employees.
  4. File a complaint about internet-related fraud with the Internet ********************** at *******************************
  5. Report the scam to their state's attorney general. They can find their state's contact information at www.consumerfraudreporting.org.
  6. If the scammer emailed them, they may forward the email with the original subject line to ************************************** and reference ticket #********.
  7. Let us know if they shared gift card information, such as an iTunes or ****** Play card. We may ask them to provide us with the gift card numbers to help us report the scammers.

  Unfortunately,scammers may contact people saying they represent a major financial services company. Sometimes they pretend to be LendingClub and offer personal loans with attractive terms. These fraudsters may tell victims to buy a prepaid debit card or gift card to pay a loan application fee. Then, they ask for the card number,supposedly to verify the account and send the victim the money. Instead, they take the money for themselves. The scammers may ask victims to pay extra fees,allegedly to fix problems with their Social Security number, credit report, or issues with the ****
  
  Although the scenario above is a typical advanced fee scam, fraudsters frequently change their methods. They may also ask for a victims bank account number, username,or password. They may even request their birthdate or Social Security number,leaving victims vulnerable to ID theft and other scams.
  
  If ******************************* has further questions about protecting themselves from scams, they may visit ******************************************************************************* or contact ************************************** to forward the details listed above. 

• Initial Complaint

  Date:06/03/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I decided to pay off a personal loan with LendingClub by using an interest free balance transfer opportunity on a credit card. The balance transfer was initiated on May 25. My credit card company has charged me for the transfer. This transfer is $6665.00. I called LendingClub several times asking if they received the transfer. The customer service reps are not helpful at all. They keep saying that no transfer is evident. I feel fraud has been committed. No one at Lending Club will help. I sent an email. No answer. Apparently, Lending Club wants you to wait two days before getting around to answering an email that several of their customer reps can’t answer. It’s impossible to speak to anyone else at LendingClub. I really do not know what else to do.

  

  Business Response

  Date: 06/11/2024

  Thank you for giving LendingClub
  Bank, N.A. (“LendingClub”) the opportunity to respond to Belinda S********
  Better Business Bureau (BBB) complaint dated June 3, 2024. LendingClub strives
  to provide the very best service to our customers and appreciates their
  feedback.
  

  LendingClub records report that Belinda S********
  personal loan originated on January 3, 2022. Contractual monthly payments have
  been received from February 2022 to June 2024.
  

  On June 4, 2024, Belinda S****** confirmed the
  mailing address they provided to ******** Card for LendingClub. The mailing
  address they provided to ******** Card was our business address and not the
  mailing address for check payments. They stated the payment was sent on May 25,
  2024. Belinda S****** was not sure if the payment was wired, or a check was
  mailed to LendingClub. LendingClub advised of processing times for wire and
  check payments. Belinda S****** was going to follow up with ******** Card regarding
  the payment information.

  The check payment mailing addresses can be found
  in Belinda S******** loan documents and online at ******************************************************************************.
  

  On June 6, 2024, LendingClub received a check
  payment ending in **** from ******** Card. The payment was applied to their
  loan balance. There was a remaining balance on the loan account.
  

  On June 10, 2024, LendingClub received a scheduled
  one-time payment to fully pay off and close their loan account.
  

  We
  appreciate Belinda S****** as a valued member of LendingClub and thank you for
  the chance to respond to their complaint. If Belinda S****** has further
  questions about this complaint, please contact us by email at ******************************** or
  leave a message at ************ Monday-Friday 7a.m. to 4p.m. Pacific Time.

  Customer Answer

  Date: 06/11/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  Lending Club received all funds. ******** should have been more transparent as to how payment was rendered. It would have saved much aggravation and worry. I was unsure of Lending Club’s part when I made my complaint. They’ve always been there for me. Worry can be such an enemy. 
  Thank you BBB for your mediation. 
  
  Sincerely,
  
  Belinda S******

• Initial Complaint

  Date:06/02/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My original payment withdrawal date started on 1/15/24. I changed my due date via online app, after April's withdrawal. Although it showed the change, my May payment still came out on the 15th. I called and spoke with a representative and she states that I should have called to stop the automatic withdrawal and the payments will be on track. I noticed the correct change online after our conversation. I then get a call a few days later from another lending rep stating that I owe a payment for May 28th. I proceeded to explain that ***'s payment was withdrawn on the 15th. I'm aware that I pay monthly, and my due date was changed by a rep. I would be making two payments in May according to her asking for another payment. The rep ******** to say we can change your payment to the May 27th to avoid a late payment hitting your credit. I agreed that she could change it to May 27th. As I look online it shows that my payment is late and total past due. My next payment is scheduled for June 28th, as I have already paid ***** payment since it was withdrawn on the 15th. Therefore, my monthly payments are on time. I have never missed a monthly payment nor am I late on any payments.

  

  Business Response

  Date: 06/06/2024

  Thank you for giving LendingClub Bank, N.A. (LendingClub) the opportunity to respond to *********************** Better Business Bureau (BBB) complaint. LendingClub strives to provide the very best service to our customers and appreciates their feedback.
  
  LendingClub is currently investigating *********************** complaint and account. We will be in contact with them directly with our findings.
  
  We appreciate ********************* as a valued member of LendingClub and thank you for the chance to respond to their complaint. If ********************* has further questions about this complaint, please have them contact LendingClub directly by email at ******************************************* or leave a message at ************ Monday-Friday 7a.m. to 4p.m. Pacific Time.

  Customer Answer

  Date: 06/10/2024

   
  Complaint: 21791148
  
  I am rejecting this response because: Clearly it is very simple to correct the situation. Remove the late payment due message and  proceed with my monthly payments. Just because my due date was changed it's not feasible for me to make an extra payment. That's not the intent of changing the date. Changing the date is a better option for me making the monthly payment conveniently. 
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 06/11/2024

  Thank you for giving LendingClub Bank, N.A. (LendingClub) the opportunity to respond to *********************** Better Business Bureau (BBB) complaint. LendingClub strives to provide the very best service to our customers and appreciates their feedback.
  

  Thank you for your patience as we further reviewed *********************** loan account.
  

  LendingClub offers borrowers the ability to change their due date either 15 days before or after the original due date. Our records indicate *********************** original due date was set for the 15th day of every month. On April 15, 2024,they changed their payment due date from the 15th of the month to the 28th day of the month. This changed their May 15, 2024 payment to May 28, 2024. Their monthly payment is now due on the 28th of each month.
  

  It was identified that the payment due date was changed while a payment was processing,and a system error resulted in a payment processing for May 15, 2024, instead of the updated payment due date of May 28, 2024. Upon receipt of this complaint,it has been confirmed that the payment received on May 15, 2024, satisfies the payment that was due on May 28, 2024. On June 11, 2024, LendingClub reapplied the payment to their May 28, 2024 monthly obligation. We apologize for their experience, and we hope to regain their confidence in the future. Their next monthly payment is due June 28, 2024.
  

  Our records report that ********************* has a payment scheduled for June 27, 2024. This payment will satisfy their payment due on June 28, 2024. If ********************* would like to make any adjustments to the scheduled payment, please have them contact us by phone at ************. They can also email us at ****************************************** make sure they contact us at least three (3) business days before their payment due date so that we can make sure any changes are completed in enough time for payment processing.
  

  We appreciate ********************* as a valued member of LendingClub and thank you for the chance to respond to their complaint. If ********************* has further questions about this complaint, please have them contact LendingClub directly by email at ******************************************* or leave a message at ************ Monday-Friday 7a.m. to 4p.m. Pacific Time.

  Customer Answer

  Date: 06/12/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:06/01/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am disputing and investigating wrong reports on my credit file. I should get $1000 for each mistake based on the Fair Credit Report Act. FCRA 605B says we must report incorrect accounts.

  

  Business Response

  Date: 06/05/2024

  Thank you for giving LendingClub
  Bank, N.A. (“LendingClub”) the opportunity to respond to Jantrell S*****
  W********* Better Business Bureau (BBB) complaint dated June 1, 2024. LendingClub
  strives to provide the very best service to our customers and appreciates their
  feedback.
  

  When
  LendingClub receives an application request, we provide applicants with
  important documents prior to loan consummation. These
  documents include the Borrower Agreement and Truth-In Lending (TIL) disclosure.
  The TIL disclosure includes important information about their loan, including
  the Annual Percentage Rate (APR) and origination fee. LendingClub requires that
  applicants review the TIL and accept the Borrower Agreement before submitting
  an application. Our records indicate Jantrell W*******
  reviewed the TIL and accepted the Borrower Agreement on September 16, 2018. To view the TIL
  disclosure and other important documentation, please have them sign into their
  LendingClub account online at ****************
  

  LendingClub
  records report that Jantrell W********* personal loan originated on September
  19, 2018. A contractual monthly payment was received on the loan for October
  2018. Thereafter, the loan became delinquent.
  

  We give all borrowers a 15-day grace period to make payments with no
  penalty. Interest will continue to accrue on the loan daily and if a payment is
  delayed, there may be additional interest accrued on the loan. If a payment is not received within 30 days of the
  contractual due date, the account may be turned over to a professional
  collection agency and negative information may be furnished on their credit
  report. LendingClub must follow
  our charge off policy if the loan becomes more than 120 days past due. Due to non-payment, their loan was charged off on March
  29, 2019. In accordance with our policy, Jantrell W********* loan was sold
  to ******** ********** *** (also known as *********** ********* **********, *** ******* on April 17, 2019. LendingClub is accurately reporting their account
  information as charged off and sold with a zero-balance owed to us.
  

  LendingClub
  reports all account experiences—positive and negative—to one or more of the
  credit bureaus. Late payments, missed payments, or other defaults on their
  account may be reflected in their credit report, as well as a record of on-time
  payments. Charge-offs result in a negative mark on their credit report. Whether they've
  paid off the balance, settled it, or the loan is sold, the charge-off status
  will stay on their credit report up to seven years.
  

  A fraud
  investigation was opened on April 26, 2023, when LendingClub received a fraud
  claim through the credit bureaus. The investigation was closed on April 28,
  2023, and the fraud claim was declined due to them having received benefit of
  funds. They were notified of this determination by mail.
  

  As their loan has been sold, if
  they have additional questions regarding their account, please have them contact
  *********** ********* **********, *** ******* at *************
  

  We
  appreciate Jantrell W******* as a valued member of LendingClub and thank you
  for the chance to respond to their complaint. If Jantrell W******* has further
  questions about this complaint, please contact us by email at ******************************** or
  leave a message at ************ Monday-Friday 7a.m. to 4p.m. Pacific Time.

• Initial Complaint

  Date:05/30/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In the month of March, I was offered a "financial hardship plan" as I had lost my job. The hardship plan stipulated I would make pymts in the amt of $523 a month for 3 months and resume standard pymts of my loan in June 2024. The arrangement came with the diff. being added to the end of the loan along with int. and misc fees. I made my 1st pymnt in March with no issues. In April, I scheduled a pymnt on 18th of April, that wasn't debited until a few days later. I encountered an issue with my bank and I immediately contacted L.C to advise them and find a solution for the posting of the pymnt. I spoke to an agent as soon as my bank advised me of the returned item to which the agent assured me it would be "re-run" and conf. that scheduling a new pymnt would impact the posting date & placing it outside of the "grace period" -I was concerned bc I have always been proactive and didn't want to jeopardize a "late pymnt" or "defaulting" on the pymnt plan. agent reassured me the best course of action was to allow for It to be "ran" again. I called a few days later bc indeed the debit was not reattempted & my bank conf. what a 2nd agent too confirmed. After that, it became a travesty btwn agents & getting a sup to call me back. For 2 weeks I attempted and was always given the story of "2 sups and within 48 hrs" at one point I became irate and demanded to stay on the line to allow me to speak with the SUP that had promised 4 days prior to call me back, NICO. Once the sup answered, he had the worst attitude & least care in list. or reading the notes. Sup claimed that LC had reattempted a pymnt on the 24th which had already been conf. FALSE by the bank & prev rep. When confronted, he responded with a nonchalant tone that he would need to "audit the calls & he would CALL ME BACK" its been 2 weeks and still no reinstatement of the plan, which I paid as agreed but now the acc is being reported deliquent based on the poor advise of poorly trained rep and inability to get a call back!

  

  Business Response

  Date: 06/05/2024

  Thank you for giving LendingClub
  Bank, N.A. (“LendingClub”) the opportunity to respond to Yecica D* **** ********
  Better Business Bureau (BBB) complaint dated May 30, 2024. LendingClub strives
  to provide the very best service to our customers and appreciates their
  feedback.
  

  LendingClub records report that Yecica De L****
  personal loan ending in **** originated on December 6, 2022. Contractual
  monthly payments were received on the loan from January 2023 to January 2024.
  

  LendingClub believes in doing the
  right thing for all of our members. When members contact us about a
  financial hardship, we’ll offer options within our guidelines. LendingClub
  allows members to permanently move their payment due date, and borrowers may
  also make their monthly payment anytime within 15 days of the payment due date
  without incurring a late fee. However, for members who were unable to make
  their regular payments due to hardship, they may have been eligible for a
  hardship payment plan. Our records indicate Yecica D* ****
  enrolled in a reduced payment hardship plan for March
  6, 2024, April 6, 2024, and May 6, 2024.
  

  On March 6, 2024, their first hardship payment failed due to
  insufficient funds. On March 19, 2024, a payment was received which fulfilled
  their first hardship payment obligation.
  

  To
  successfully complete the reduced payment plan, a borrower must make their
  payments within 15 days of the agreed upon hardship plan due dates. If the
  hardship plan is broken, the account will be in a late status and the entire
  past due balance becomes due. Their second hardship payment was due on April 6, 2024. On April 6, 2024, their payment
  failed due to insufficient funds. On April 18, 2024, Yecica D* **** scheduled a
  one-time payment for April 19, 2024. The 15-day grace period ended on
  April 21, 2024 and no hardship payment was received by this date. On April 24,
  2024, the scheduled one-time payment failed due to insufficient funds. Due
  to non-payment, their hardship plan was broken on April 25, 2024.

  On
  May 2, 2024, a partial payment was received on the loan account.
  

  On
  May 6, 2024, a partial payment was received which fulfilled their February 6,
  2024 monthly obligation.
  

  On
  June 4, 2024, their account is 90 days past due.
  

  We give all borrowers a 15-day grace period to make payments with no
  penalty. Interest will continue to accrue on the loan daily and if a payment is
  delayed, there may be additional interest accrued on the loan. If a payment is not received within 30 days of the
  contractual due date, the account may be turned over to a professional
  collection agency and negative information may be furnished on their credit
  report. LendingClub must follow
  our charge off policy if the loan becomes more than 120 days past due.
  

  LendingClub
  reports all account experiences—positive and negative—to one or more of the
  credit bureaus. Late payments, missed payments, or other defaults on their
  account may be reflected in their credit report, as well as a record of on-time
  payments.
  

  We
  appreciate Yecica D* **** as a valued member of LendingClub and thank you for
  the chance to respond to their complaint. If Yecica D* **** has further
  questions about this complaint, please contact us by email at ******************************** or
  leave a message at ************ Monday-Friday 7a.m. to 4p.m. Pacific Time.

• Initial Complaint

  Date:05/28/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to address the distressing discovery that you have been sharing my nonpublic information with credit bureaus, resulting in inaccurate reporting on my credit profile. This violates my privacy rights under 15 USC 1681 section 602 and 15 USC 1681 Section 604 A Section 2, which mandates written consent for such actions.Your inaccurate reporting, including incorrectly labeling timely payments as late, has caused significant financial and emotional distress. I demand immediate corrective action and cessation of unauthorized information sharing. I also seek compensation for damages incurred.Please rectify this matter promptly. My account number is *********

  

  Business Response

  Date: 05/31/2024

  Thank you for giving LendingClub Bank, N.A. (LendingClub) the opportunity to respond to ********************************** Better Business Bureau (BBB) complaint. LendingClub strives to provide the very best service to our customers and appreciates their feedback.
  
  LendingClub provides applicants with important documents prior to loan consummation.  These documents include the Borrower Agreement and Truth-In Lending (TIL) disclosure.  The TIL disclosure includes important information about the loan, including the Annual Percentage Rate (APR) and origination fee. LendingClub requires that applicants review the TIL and accept the Borrower Agreement before submitting an application. Our records indicate ********************************* reviewed the TIL and accepted the Borrower Agreement on August 12,2022. To view the TIL disclosure and other important documentation, please have them sign into their LendingClub account online at lendingclub.com.
  
  LendingClub records indicate that ********************************* received a balance transfer loan on August 15, 2022. Contractual monthly payments were received on the loan from September 2022 to January 2023. Thereafter,the loan became delinquent.
  
  It is the responsibility of the member to monitor their account, payments, and information. If a contractual monthly payment is not received by the contractual due date and becomes past due, LendingClub will attempt to reach the member whose account might be at risk of being negatively impacted or reported.  We give all borrowers a 15-day grace ****** to make payments with no penalty. Interest will continue to accrue on the loan daily and if a payment is delayed, there may be additional interest accrued on the loan. If a payment is not received within 15 days of the contractual due date, a late fee may be applied. If a payment is not received within 30 days of the contractual due date, the account may be turned over to a professional collection agency and negative information may be furnished on their credit report. LendingClub must follow our charge off policy if the loan becomes more than 120 days past due. ********************************** last payment was received on January 17, 2023. Due to non-payment and account delinquency, the loan was charged off on June 15, 2023. As of May 30, 2024, the account still has a balance owed to LendingClub. If ********************************* would like to discuss their account options, please have them contact us directly by phone at ************ or by email at ***********************************.
  
  Upon acknowledgment and acceptance of the loan terms, a borrower consents and agrees to LendingClubs credit reporting policy. LendingClub complies with all applicable federal and state privacy and data protection laws and regulations. In the laws and regulations, there are a number of exceptions where consumers have no right to opt out of non-personal information disclosures. Examples of appropriate information disclosures under this exception include those made to a purchaser of a portfolio of consumer loans,and a consumer reporting agency, consistent with the Fair Credit Reporting Act (FCRA). In accordance with the ***** LendingClub provided a thorough investigation of ********************************** account and it was confirmed that all account information has been accurately reported.
  
  LendingClub is required to report all account experiencespositive and negativeto one or more of the credit bureaus. Late payments, missed payments, or other defaults on their account may be reflected in their credit report, as well as a record of on-time payments. Charge-offs result in a negative **** on their credit report. Whether they've paid off the balance, settled it, or the loan is sold, the charge-off status will stay on their credit report up to seven years.  To remain fair and impartial to all borrowers, we are unable to make modifications or exceptions to our credit bureau reporting policy.  
  
  We appreciate ********************************* as a valued member of LendingClub and thank you for the chance to respond to their complaint. If ********************************* has further questions about this complaint, please have them contact LendingClub directly by email at ******************************************* or leave a message at ************ Monday-Friday 7a.m. to 4p.m. Pacific Time.

• Initial Complaint

  Date:05/24/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This institution called ************ was running a promotion for a partner referral and in return you will receive a $100 Amazon gift card.I sent them a referral or customer for a debt consolidation loan that was approved and account was funded and account number was issue *********** sent the customer and invitation using the link provided by ************ and they were able to apply using that link and they got approved and account was funded and customer made several payments down the road and I have been calling ************ to follow up on my $100 Amazon gift card and they have not follow up with their promise I do believe they gave me a reference number. The number is 096-539424. They promised they were going to get back to me and to this day they have not gotten back to me and I have to call several times and they keep telling me they'll follow up with me. I think it's been now almost a year and still no resolution.

  

  Business Response

  Date: 05/31/2024

  Thank you for giving LendingClub Bank, N.A. (LendingClub) the opportunity to respond to *************************** Better Business Bureau (BBB) complaint. LendingClub strives to provide the very best service to our customers and appreciates their feedback.
  
  LendingClubs Refer a Friend program rewards borrowers with a credit of $100.00 for each friend, up to six individuals, that they invite to participate on our platform.The friends referred must apply through the link in the invite email and must make at least two on-time payments toward their first loan from LendingClub Bank for borrowers to be eligible for the bonus reward.
  
  Our records do not indicate why ************************* did not receive their referral reward. In an effort to do what is right, on May 30, 2024, LendingClub issued a $100.00 reward to ************************* via mail to the address that we had on file for them.
  
  We appreciate ************************* as a valued member of LendingClub and thank you for the chance to respond to their complaint. If ************************* has further questions about this complaint, please have them contact LendingClub directly by email at ******************************************* or leave a message at ************ Monday-Friday 7a.m. to 4p.m. Pacific Time.

  Customer Answer

  Date: 05/31/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:05/23/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used upgrade to pay off the two loans I had with lending club they cash both checks and only payed off one account the other account with the photo I added is not payed and Im still paying for this loan even though they have cash the check and kept the money and have not applied it to the loan account I am seeking legal action if that is possible.

  Customer Answer

  Date: 05/24/2024

  From: KIJANI _ROHO <*********************>
  Sent: Thursday, May 23, 2024 4:03 PM
  To: info <************************************>
  Subject: Fwd: Upgrade, Inc.

   

  He is more information on my case I sent a complaint in my name is ************************* complaining about LendingClub not cashing my check and applying it to my account to close the account. But they still have me paying for the account balance even though I gave more. 

   

  ---------- Forwarded message ---------
  From: KIJANI _ROHO <*********************>
  Date: Thu, May 23, 2024 at 1:54 PM
  Subject: Fwd: Upgrade, Inc.
  To: <**********************************>

   

  Hello below is attachment of the check that was cash on October 5, 2023 but was not applied to my account, need account #********* to be closed and wondering why is it still open and Im paying on it when you guys cashed the check.

   

  ---------- Forwarded message ---------
  From: Upgrade, Inc <***************************>
  Date: Thu, May 23, 2024 at 11:40 AM
  Subject: Upgrade, Inc.
  To: KIJANI _ROHO <*********************>

   

  ##- Please type your reply above this line -##

  Upgrade Team *************** May 23, 2024, 11:40 AM PDT Hi *****, Thank you for contacting the Upgrade Team. Thank you for your patience as we worked to recover the images of the check sent to and verify your claim the account was paid. If you have additional questions, we invite you to review our Frequently Asked Questions in our Help Center or contact us by calling our toll-free line at **************, Monday - Friday 5AM - 7PM PT, Saturday & Sunday 6AM - 5PM PT. Thank you, The Upgrade Team

  
  

  

  Business Response

  Date: 05/30/2024

  Thank you for giving LendingClub Bank, N.A. (LendingClub) the opportunity to respond to ******************* Better Business Bureau (BBB) complaint dated May 23, 2024. LendingClub strives to provide the very best service to our customers and appreciates their feedback.
  

  LendingClub records report that ************************* has had two loans with us.
  

  ******************* first loan ending in x594 originated on August 31, 2021. Contractual monthly payments were received on the loan from September 2021 to October 2023.A check payment was received on October 13, 2023 to fully pay off their loan.The loan is closed.
  

  Their second loan ending in x885 originated on June 16, 2022. Contractual monthly payments were received on the loan from July 2022 to May 2024.
  

  On October 16, 2023, a check from Upgrade was received by LendingClub. LendingClub requires that all check payments have at least two identifiers such as members name, loan ID or address - listed on the check to be accepted and applied to a loan account. If a check payment does not have the required identifiers, LendingClub will be unable to apply the check payment and the check will be rejected. Interest will continue to accrue on the member's loan account. Rejected checks will be sent for processing to be returned to the issuer of the check. On February 26, 2024, the check funds were sent to the issuer of the check. On March 1, 2024, the check was returned to us.
  

  On April 8, 2024, you provided the correct mailing address for the issuer.Unfortunately, the information was not processed correctly, and the check was not resent to the issuer.
  

  On May 29, 2024, LendingClub submitted a request for the check to be resent to issuer at the address you provided on April 8, 2024. Please allow up to 14 business days for processing and receipt of check.
  

  We apologize for your experience and for the delay in returning the check funds; therefore, we have requested a courtesy credit of $300.39 be applied to the principal balance on your loan account. The courtesy credit will cover the accrued interest from April 8, 2024 to May 29, 2024. Well use your feedback to improve our service,and we hope that we can regain your confidence in the future.
  

  We appreciate ************************* as a valued member of LendingClub and thank you for the chance to respond to their complaint. If ************************* has further questions about this complaint, please contact us by email at ******************************************* or leave a message at ************ Monday-Friday 7a.m. to 4p.m. Pacific Time.

  Customer Answer

  Date: 05/30/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that I been dealing with this issue since October 5,2023 I just want my account paid off I thank you for the credit but do not think that its enough I have helped your employees get information that they could have reached out for, through the upgrade company. Im not trying to be difficult but this has been a difficult time for me with the extra money I have been paying for. In Reality all your Company had to do was call upgrade and verify the account that was related to the check. But some how this was not even a thought even when I have ask them to do so. This has been a very stressful experience. With the countless times of trying to get the $8,571.40 sent back to the upgrade. lending club Im just hoping it doesnt take almost a year to get this resolved.
  Sincerely,
  
  *************************

• Initial Complaint

  Date:05/21/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was trying to get a loan from tjis business. They kept having me send money in the form of money cards. Everytime time it was time to release my money into my bank they came up with more cost to me. blaming it on federal govt now that I am wise to them and said I am not going to continue with this they are threatening me

  

  Business Response

  Date: 05/22/2024

  Thank you for giving LendingClub the opportunity to respond to ******************* Better Business Bureau (BBB) complaint. Were sorry to hear that ************************* could have experienced a type of fraud or scam. At LendingClub, we take pride in providing a safe and transparent online lending experience. We never ask consumers to pay fees in advance or insurance to get a loan.
  
  To protect themselves, ************************* should take these steps immediately:
  
  1. Do Not give their personal information or bank account information to an unknown caller.
  2. Do Not provide the account information for a prepaid debit card or gift card to an unknown caller.
  3. Call us immediately at ************. We can confirm the identity of LendingClub employees.
  4. File a complaint about internet-related fraud with the Internet ********************** at *******************************
  5. Report the scam to their state's attorney general. They can find their state's contact information at www.consumerfraudreporting.org.
  6. If the scammer emailed them, they may forward the email with the original subject line to ************************************** and reference ticket #********.
  7. Let us know if they shared gift card information, such as an iTunes or ****** Play card. We may ask them to provide us with the gift card numbers to help us report the scammers.
  
  Unfortunately,scammers may contact people saying they represent a major financial services company. Sometimes they pretend to be LendingClub and offer personal loans with attractive terms. These fraudsters may tell victims to buy a prepaid debit card or gift card to pay a loan application fee. Then, they ask for the card number,supposedly to verify the account and send the victim the money. Instead, they take the money for themselves. The scammers may ask victims to pay extra fees,allegedly to fix problems with their Social Security number, credit report, or issues with the ****
  
  Although the scenario above is a typical advanced fee scam, fraudsters frequently change their methods. They may also ask for a victims bank account number, username,or password. They may even request their birthdate or Social Security number,leaving victims vulnerable to ID theft and other scams.
  
  If ************************* has further questions about protecting themselves from scams, they may visit ******************************************************************************* or contact ************************************** to forward the details listed above. 

  Customer Answer

  Date: 05/22/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************