Complaints

This profile includes complaints for LendingClub Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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LendingClub Corporation has 9 locations, listed below.

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• 

  LendingClub Corporation

  595 Market St # 200 San Francisco, CA 94105-2802

  
• 

  Lending Club

  7550 Corporate Way Eden Prairie, MN 55344-2045

• 

  LendingClub Corporation

  PO Box 56480 Portland, OR 97238-6480

• 

  Lending Club Patient Solutions

  1700 West Park Dr, Suite 310 Westborough, MA 01581-3939

  
• 

  Lending Club

  P.O. Box 1309 Coppell, TX 75019

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/31/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom it may concern,
  
  I am writing to formally file a complaint regarding an issue with my account with
  LENDCLUB BNK Account number: ***** Account balance: $22,165.00 , which I have been unable to resolve directly with them. I am requesting that the Better Business Bureau assist in removing this account from my credit reports.
  
  I have attached copies of relevant documents, including my driver's license proof of address, copy of my social security card a cover letter and the my credit report, to support my case.
  
  I kindly ask for your assistance in facilitating a resolution to this matter. Please let me know if you require any further details or documentation.
  
  Thank you for your attention to this complaint. I look forward to your response and to a prompt resolution.

  

  Business Response

  Date: 04/01/2025

  Thank
  you for giving LendingClub Bank, N.A. ("LendingClub") the opportunity
  to respond to Crystal A** ******* Better Business Bureau (BBB) complaint.
  LendingClub strives to provide the very best service to our customers and
  appreciates their feedback.
  
  LendingClub
  previously addressed this complaint on November 7, 2024, and December 21, 2024,
  and has nothing further to provide at this time. If Crystal A** ***** has further questions
  about this complaint, please have them contact LendingClub directly by
  email at ******************************** or leave a message at ************
  Monday-Friday 7a.m. to 4p.m. Pacific Time.

• Initial Complaint

  Date:03/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Lendingclub Bank, I do not have a contract with *************************, they did not provide me with the original contract as I requested.

  

  Business Response

  Date: 04/04/2025

  Thank you for giving LendingClub Bank, N.A. (LendingClub) the opportunity to respond to ***** ******* Better Business Bureau (BBB) complaint. LendingClub strives to provide the very best service to our customers and appreciates their feedback.
  
  LendingClub provides applicants with important documents prior to loan consummation. These documents include the Borrower Agreement and Truth-In Lending (TIL) disclosure. The TIL disclosure includes important information about the loan, including the Annual Percentage Rate (APR) and origination fee. LendingClub requires that applicants review the TIL and accept the Borrower Agreement before submitting an application. Our records indicate ***** ******* reviewed the TIL and accepted the Borrower Agreement on May 2, 2022. To view the TIL disclosure and other important documentation, please have them sign into their LendingClub account online at **************************.
  
  LendingClub records show that ***** ******* loan originated on May 6, 2022. Contractual monthly payments were received on time on the loan from June 2022 to March 2023.
  
  It is the responsibility of the member to monitor their account, payments, and information. If a contractual monthly payment is not received by the contractual due date and becomes past due, LendingClub will attempt to reach the member whose account might be at risk of being negatively impacted or reported. We give all borrowers a 15-day ***** period to make payments with no penalty. Interest will continue to accrue on the loan daily and if a payment is delayed, there may be additional interest accrued on the loan. If a payment is not received within 15 days of the contractual due date, a late fee may be applied. If a payment is not received within 30 days of the contractual due date, the account may be turned over to a professional collection agency and negative information may be furnished on their credit report. LendingClub must follow our charge off policy if the loan becomes more than 120 days past due. Due to non-payment and account delinquency, the loan was charged off August 15, 2023. 
  
  Upon acknowledgment and acceptance of the loan terms, a borrower consents and agrees to LendingClubs credit reporting policy. LendingClub complies with all applicable federal and state privacy and data protection laws and regulations and ensures that all reporting of account information is consistent with the Fair Credit Reporting Act (FCRA). In accordance with the ***** LendingClub provided a thorough investigation of their account, and it was confirmed that all account information has been accurately reported. 
  
  LendingClub is required to report all account experiencespositive and negativeto one or more of the credit bureaus. Late payments, missed payments, or other defaults on their account may be reflected in their credit report, as well as a record of on-time payments. Charge-offs result in a negative **** on their credit report. Whether they have paid off the balance, settled it, or the loan is sold, the charge-off status will stay on their credit report up to seven years. To remain fair and impartial to all borrowers, we are unable to make modifications or exceptions to our credit bureau reporting policy. 
  
  We appreciate the opportunity to respond to ***** ******* complaint. If ***** ******* has further questions about this complaint, please have them contact LendingClub directly by email at ******************************************* or leave a message at ************ Monday-Friday 7a.m. to 4p.m. Pacific Time.
  

  Customer Answer

  Date: 04/07/2025

   
  Complaint: 23135380
  
  I am rejecting this response because: my info was compromised on the dark web and someone used my info to open and pay on this account before letting it go into default. I still would like to have account removed from my credit report.
  
  Sincerely,
  
  ***** *******

  

  Business Response

  Date: 04/14/2025

  Thank you for giving LendingClub Bank, N.A. (LendingClub) the opportunity to respond to ***** ******* Better Business Bureau (BBB) complaint. LendingClub strives to provide the very best service to our customers and appreciates their feedback.
  
  A fraud investigation was opened on April 8, 2025 when we received the additional complaint from ***** *******. The fraud investigation was closed on April 14, 2025, and the fraud claim was declined due to ***** ******* having received benefit of funds. They will be notified of this determination by mail.
  
  If ***** ******* would like to discuss the fraud claim findings, please have them contact our Fraud Investigation team by email at ***************************** or by phone at ************ Monday Friday 8a.m. to 4p.m. Pacific Time. 
  
  We appreciate ***** ******* as a valued member of LendingClub and thank you for the chance to respond to their complaint. If ***** ******* has further questions about this complaint, please have them contact LendingClub directly by email at ******************************************* or leave a message at ************ Monday-Friday 7a.m. to 4p.m. Pacific Time. LendingClub will promptly respond via email to address concerns.
  

• Initial Complaint

  Date:03/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I noticed a credit inquiry of 4 different accounts on my credit report that I have no knowledge of and have disputed the information with no response in my debt validation process or disputes with all three major credit bureaus or the **** its been over 60 days since my initial correspondence was sent out and all that keeps happening is remarks being added derogatory remarks being removed the accuracy isnt even close on all three major credit bureaus I cant seem to get anywhere with filing complaints on **** or bureaus from initial request please help me resolve theses issues they have changed there name here times in an attempt to colllect a debt from what I see on credit report lending club corp lending club bank lending club **************** with all the time its taken for them to resolve this issue or get. There story straight with A response to validate is a violation of my rights and I would like anything associated with any of these companies to be removed and deleted from my credit report and not to contacted by any company in reguards to this alleged debt I through any company associated to what reflects on my credit report

  

  Business Response

  Date: 04/08/2025

  Thank you for giving LendingClub Bank, N.A. (LendingClub) the opportunity to respond to **** Dearborns Better Business Bureau (BBB) complaint. LendingClub strives to provide the very best service to our customers and appreciates their feedback.
  
  LendingClub records confirm that **** ******** received four (4) personal loans through the LendingClub platform.
  
  LendingClub provides applicants with important documents prior to loan consummation. These documents include the Borrower Agreement and Truth-In Lending (TIL) disclosure.The TIL disclosure includes important information about the loan, including the Annual Percentage Rate (APR) and origination fee. LendingClub requires that applicants review the TIL and accept the Borrower Agreement before submitting an application. Our records indicate **** ******** reviewed the TIL and accepted the Borrower Agreements on June 26, 2021, August 11, 2021, September 25, 2021, and September 23, 2022. To view the TIL disclosures and other important documentation, please have them sign into their LendingClub account online at **************************.
  
  It is the responsibility of the member to monitor their account, payments, and information. If a contractual monthly payment is not received by the contractual due date and becomes past due, LendingClub will attempt to reach the member whose account might be at risk of being negatively impacted or reported.  We give all borrowers a 15-day ***** period to make payments with no penalty. Interest will continue to accrue on the loan daily and if a payment is delayed, there may be additional interest accrued on the loan. If a payment is not received within 15 days of the contractual due date, a late fee may be applied. If a payment is not received within 30 days of the contractual due date, the account may be turned over to a professional collection agency and negative information may be furnished on their credit report. LendingClub must follow our charge off policy if the loan becomes more than 120 days past due. All four (4) loans were charged off in December 2023. 
  
  In accordance with our policy, all four (4) personal loans were sold to Resurgent Acquisitions, LLC on January 30, 2024. Please note as the loans have been sold, any request received for validation will be sent to the debt buyer. If **** ******** would like to discuss their loan accounts, please have them contact ********* Acquisitions, LLC at ************.
  
  Upon acknowledgment and acceptance of the loan terms, a borrower consents and agrees to LendingClubs credit reporting policy. LendingClub complies with all applicable federal and state privacy and data protection laws and regulations and ensures that all reporting of account information is consistent with the Fair Credit Reporting Act (FCRA). In accordance with the FCRA,LendingClub provided a thorough investigation of their account, and it was confirmed that all account information has been accurately reported.
  
  LendingClub is required to report all account experiencespositive and negativeto one or more of the credit bureaus. Late payments, missed payments, or other defaults on their account may be reflected in their credit report, as well as a record of on-time payments. Charge-offs result in a negative **** on their credit report. Whether they've paid off the balance, settled it, or the loan is sold, the charge-off status will stay on their credit report up to seven years. To remain fair and impartial to all borrowers, we are unable to make modifications or exceptions to our credit bureau reporting policy.  
  
  We thank you for the chance to respond to **** Dearborns complaint. If **** ******** has further questions about this complaint, please have them contact LendingClub directly by email at ******************************************* or leave a message at ************ Monday-Friday 7a.m. to 4p.m. Pacific Time.

• Initial Complaint

  Date:03/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have never had a worse experience with a bank.I opened an account with high hopes and transferred significant money to it.A week after opening the account, I tried to create a ACH transfer to my other bank account, and submitted it.I got a notice that my transfer was cancelled AND my account had been locked for my own security.They requested documents such as my drivers license which I provided within 10 minutes of receiving the ******** was incredibly unnerving to have a new bank with my savings lock me out of my own account; I couldnt even log in to see the balance.I called and was told there was nothing they could do, I would just have to wait until the security review was complete before I had access to my funds.The next day, more than 24 hours after locking my account, I got an email saying it was reinstated.I logged in, and then initiated a transfer again (I needed to move some money between two of my own bank ************ minutes after submitting the new request, I get an email that the transfer has been cancelled.I call and they now say that I cant send any wire transfers until Ive been a customer for 90 days. I ask why they are restricting my access to my own money. They said its bank policy and for my own protection.What is this, communist ******? Why is the bank deciding how I can transfer my own money?I tell them I want to close my account. They said thats fine, but that I can only transfer a small amount per day to my normal bank account.I say thats not acceptable, that I want my money now transferred in full.They submitted a request and Im still waiting.HORRIBLE. This bank, in the name of protecting you (from yourself?) dictates what you can and cant do with your money. Their customer service people are nice but worthless in terms of resolving anything.STAY AWAY.

  

  Business Response

  Date: 04/04/2025

  Thank you for giving LendingClub Bank, N.A. (LendingClub) the opportunity to respond to ******* ********** Better Business Bureau (BBB) complaint. LendingClub strives to provide the very best service and appreciates their feedback.
  
  One of LendingClubs objectives is to protect our members when we see activity that may pose a risk to their funds. We are obligated to take necessary action when such risk arises. On March 26, 2025, LendingClub identified an outbound ACH transfer that warranted further scrutiny. In furtherance of our review, LendingClub requested documentation to verify your identity and account funds. ******* ********* honored our request on the same date. 
  
  After careful review, LendingClub restored ******* ********** account access on March 27, 2025. ******* ********* initiated a wire transfer following the conclusion of the review. In some cases, wire transfers may be cancelled based on our security procedures. LendingClub cancelled a wire transfer that was initiated on March 27, 2025, due to the age of the members relationship with LendingClub. 
  
  LendingClub reversed this decision and permitted ******* ********* to send their wire transfer on March 28, 2025 after further consideration of their concerns regarding their recent experience with LendingClub, and their recent review. LendingClub encouraged them to resubmit their wire transfer, and approved the transaction, on March 28, 2025. Due to our wire cutoff time, the wire transfer was transmitted on the following business day, March 31, 2025.
  
  We appreciate the opportunity the BBB provided us to respond to ******* ********** complaint. If either the BBB or ******* ********* have any additional questions regarding this complaint, please contact us by email at ******************************************* or by phone at ************ Monday - Saturday 8:00 a.m. to 8:00 p.m. Eastern Time.
  
  

  Customer Answer

  Date: 04/04/2025

   
  Complaint: 23126641
  
  I am rejecting this response because:

  Their claims are disingenuous. They told me I wasn't allowed to send wire transfers for 90 days (!). They only approved a wire for the whole account balance only when I said I wanted to close my account.

  They never allowed me to send wires when my account was active.

  
  Sincerely,
  
  ******* *********

  

  Business Response

  Date: 04/09/2025

  Thank you for giving LendingClub Bank, N.A. (LendingClub) the opportunity to respond to ******* ********** Better Business Bureau (BBB) complaint. LendingClub strives to provide the very best service and appreciates their feedback.
  
  LendingClub previously addressed this complaint on April 4, 2025, and has nothing further to provide at this time.
  
  We appreciate the opportunity the BBB provided us to respond to ******* ********** complaint. If either the BBB or ******* ********* have any additional questions regarding this complaint, please contact us by email at ******************************************* or by phone at ************ Monday - Saturday 8:00 a.m. to 8:00 p.m. Eastern Time.
  
  

• Initial Complaint

  Date:03/25/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last week, on or around March 20th, 2025, ************ stopped a common transfer of my money from their institution to another account of mine. It showed it went through. And then I got an alert that it had been stopped by the other institution. However, when contacting ************ directly, they acknowledged it was them that stopped the transaction as it seemed strange to them. It's not a large amount of money either. Then, when I attempted to redo the transaction as advised, the account was locked. After multiple conversations now, the account is still locked and they claim they cannot initiate an *** they can only initiate a wire transfer or I have to login and do the *** again. Howeve, my account is still locked. They have detained my funds now for almost a full week and are refusing to release my funds to me. Jade/***** a customer service representative refused to escalate my call to her supervisor.

  

  Business Response

  Date: 04/04/2025

  Thank you for giving LendingClub Bank, N.A. (LendingClub) the opportunity to respond to ******* ****** Better Business Bureau (BBB) complaint. LendingClub strives to provide the very best service and appreciates their feedback.
  

  One of LendingClubs objectives is to protect our members when we see activity that may pose a risk to their funds. We are obligated to take necessary action when such risk arises. On March 20, 2025, LendingClub identified an *** transfer submitted from ******* ****** account that warranted further scrutiny. 
  
  In furtherance of our review, LendingClub attempted to contact ******* ***** by phone to confirm the *** transfer, along with online banking activity. LendingClub was unable to reach ******* ***** to confirm the activity. Therefore, their *** transfer was cancelled, and their account was suspended to protect security of their funds. 
  
  ******* ***** contacted LendingClub on the following date to confirm the transaction activity was legitimate. After careful review of their response to our inquiry, LendingClub fully restored account access on March 24, 2025. We apologize for any inconvenience ******* ***** may have experienced as a result of our review. 
  
  We appreciate the opportunity the BBB provided us to respond to ******* ****** complaint. If either the BBB or ******* ***** have any additional questions regarding this complaint, please contact us by email at ******************************************* or by phone at ************ Monday - Saturday 8:00 a.m. to 8:00 p.m. Eastern Time.

• Initial Complaint

  Date:03/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is my formal request to address and resolve the unauthorized accounts that are currently listed on my credit report. These inaccurate entries have significantly impacted my **** score, leading to a noticeable decline that has caused challenges in maintaining my financial standing. I am reaching out to your office with great urgency and respectfully requesting your assistance in rectifying this matter.
  
  LENDING CLUB CORP
  ACCOUNT no.: *****
  DATE OPEN: 04/01/2022
  BALANCE: $0.00

  

  Business Response

  Date: 03/31/2025

  Thank you for giving LendingClub
  Bank, N.A. (“LendingClub”) the opportunity to respond to Jennifer L*** ******
  Better Business Bureau (BBB) complaint dated March 24, 2025. LendingClub
  strives to provide the very best service to our customers and appreciates their
  feedback.
  

  When
  LendingClub receives an application request, we provide applicants with
  important documents prior to loan consummation. These
  documents include the Borrower Agreement and Truth-In Lending (TIL) disclosure.
  The TIL disclosure includes important information
  about their loan, including the Annual Percentage Rate (APR) and origination
  fee. LendingClub requires that applicants review the
  TIL and accept the Borrower Agreement before submitting an application. Our records indicate Jennifer
  L*** **** reviewed the TIL and accepted the Borrower Agreement on April 13,
  2022. To view the TIL disclosure and other
  important documentation, please have them sign into their LendingClub account
  online at ****************
  

  LendingClub records report that Jennifer
  L*** ****** joint loan originated on April 15, 2022. Contractual monthly
  payments were received on time on the loan from May 2022 to July 2023.
  Thereafter, the loan became delinquent.
  It is the
  responsibility of the members to monitor their account, payments, and
  information. If a contractual monthly payment is not received by the
  contractual due date and becomes past due, LendingClub will attempt to reach
  the member whose account might be at risk of being negatively impacted or
  reported. We give all borrowers a 15-day grace period to make payments with no
  penalty. Interest will continue to accrue on the loan daily and if a payment is
  delayed, there may be additional interest accrued on the loan. If a payment is not received within 30
  days of the contractual due date, the account may be turned over to a
  professional collection agency and negative information may be furnished on their credit report. LendingClub must follow our charge off policy if the loan
  becomes more than 120 days past due.
  The loan was charged off. In accordance with our policy, the loan was sold to ********
  **********, *** on January 30, 2024. Please note as the loan has been sold, any request
  received for validation will be sent to the debt buyer. If Jennifer L*** ****
  would like to discuss their account, please have them contact ********
  **********, *** at *************

  Upon
  acknowledgment and acceptance of the loan terms, a borrower consents and agrees
  to LendingClub’s credit reporting policy. LendingClub complies with all
  applicable federal and state privacy and data protection laws and regulations
  and ensures that all reporting of account information is consistent with the
  Fair Credit Reporting Act (FCRA). In the laws and regulations, there are a number of
  exceptions where consumers have no right to opt out of non-personal information
  disclosures. Examples of appropriate information disclosures
  under this exception include those made to a purchaser of a portfolio of
  consumer loans, and a consumer reporting agency, consistent with the FCRA. In
  accordance with the FCRA, LendingClub provided a thorough investigation of
  Jennifer L*** ****** account, and we noted that two of the credit bureaus were
  not reporting their account information. We are required to report complete and
  accurate account information; therefore, an update was sent to report their
  account information to the credit bureaus. ******** was accurately reporting
  their account information.
  

  LendingClub reports all account
  experiences—positive and negative—to one or more of the credit bureaus. Late payments, missed payments, or other defaults on
  their account may be reflected in their credit report, as well as a record of on-time payments. Charge-offs
  result in a negative mark on their credit report. Whether they have
  paid off the balance, settled it, or the loan is sold, the charge-off status
  will stay on their credit report up to seven years. To remain fair and
  impartial to all borrowers, we are unable to make modifications or exceptions
  to our credit bureau reporting policy.
  

  A fraud
  investigation was opened on June
  7, 2024 when LendingClub received a fraud
  claim through the credit bureaus. The investigation was closed on July 2, 2024,
  when no call back was received from Jennifer L*** ****. They were notified of
  this determination by mail.
  

  LendingClub furnishes the same information to all
  major credit bureaus. The bureaus themselves accept the information and process
  it per their policies and procedures. LendingClub does not furnish a credit
  score to the bureaus. A consumer’s credit score is based on a variety of
  factors, which may include the information that LendingClub provides to the
  bureaus.
  

  We
  appreciate the opportunity to respond to Jennifer L*** ****** complaint. If Jennifer
  L*** **** has further questions about this complaint, please
  contact us by email at ******************************** or
  leave a message at ************. LendingClub will respond via email to address
  concerns.

• Initial Complaint

  Date:03/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently obtained an education loan from LendingClub. They were the lender chosen by ***** ******* and I was desperate to have my son start the ***** ******* program so, I did not explore other financing options. I set up automatic payment but I will be transparent and say that I set it up on my first payment due date. That took place on 3/18/2025. I just received a call today, Saturday, March 22 with an agent that began the call to notify me that the call was an effort to collect a debt and a demand for immediate payment. Debt? I set up automatic payments. My payment was due less than a week ago and LendingClub is contacting me as if my account was sent to Collections? That phone call made me concerned about whether the "late payment" would be filed with the credit bureaus and screamed FDCPA violation.

  

  Business Response

  Date: 03/31/2025

  Thank you for giving LendingClub
  Bank, N.A. (“LendingClub”) the opportunity to respond to Danielle C******
  Better Business Bureau (BBB) complaint dated March 22, 2025. LendingClub
  strives to provide the very best service to our customers and appreciates their
  feedback.
  

  LendingClub
  records indicate that Danielle C****** balance transfer
  loan originated on February 18, 2025. Their first monthly payment was due March
  18, 2025.
  

  LendingClub
  offers borrowers several options for making their monthly payments. Payments
  can be automatically deducted from a verified bank account (recurring autopay
  ACH), checks can be sent, borrowers can authorize one-time ACH payments by
  phone or online, or a payment can be authorized using *********. 
  

  To
  schedule a payment or to make any changes to a payment, members must contact us
  at least three (3) business days prior to their due date. Our records
  report that Danielle C**** setup their autopay ACH on their due date of March
  18, 2025.

  If
  a payment has not been received by the contractual due date, LendingClub makes
  efforts to contact the borrower and collect outstanding payments to ensure the
  loan remains in current status. Our records indicate that LendingClub followed
  all applicable regulations and policies pertaining to customer contact. 
  

  On
  March 22, 2025, a scheduled one-time payment was received to fulfill their
  March monthly obligation.
  

  We give all borrowers a 15-day
  grace period to make payments with no penalty. If a payment is not received
  within 30 days of the contractual due date, the account may be turned over to a
  professional collection agency and negative information may be furnished on
  their credit report.
  

  LendingClub records report that
  their autopay ACH is active and will automatically execute for their future monthly
  payment(s).
  

  We
  appreciate the opportunity to respond to Danielle C****** complaint. If their
  concerns have not been adequately resolved, please have them reach out to us by
  phone at ***** ******** or email us at *********************************

• Initial Complaint

  Date:03/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lending Club has emailed me multiple offers over the past month to open a level up savings account. When I follow the link to open an account, I enter my email address, and I am told that I already have an account. When I go log in to my existing account, I am told that the account is locked. I called them on 3/14 at ************ to report this issues, and they told my that it would take two business days to unlock my account. A week later, they still haven't resolved the issue.

  

  Business Response

  Date: 03/28/2025

  Thank you for giving LendingClub Bank, N.A. (LendingClub) the opportunity to respond to ***** Laughlins Better Business Bureau (BBB) complaint. LendingClub strives to provide the very best service and appreciates their feedback.
  
  Throughout March 2025, certain members were sent a promotional offer informing them that they may be eligible for an opportunity to earn a promotional bonus if they open a *************** account by March 31, 2025. Members must establish a qualifying balance by March 31, 2025 and maintain that balance through May 31, 2025. Bonuses will be paid at balance intervals of $10,000.00, $25,000.00, and $50,000.00 in the amounts of $50.00, $150.00, and $300.00, respectively. 
  
  On November 20, 2024, ***** ******** opened a *************** account. On November 26, 2025, their account was locked, pending review, after their opening deposit returned. In circumstances of funding deposit returns, LendingClub closes the account. ***** Laughlins account was closed at a $0.00 balance on November 27, 2025.
  
  In order to conclude our review, and move forward with an application, LendingClub requires additional information addressing why the funding deposit was returned when they previously opened an account with us. ********************** sent ***** ******** a request through a secure messaging platform we use to facilitate secure transmission of requests for documentation. LendingClub will promptly review their submitted information, and any requested documentation, after a response is received.   
  
  We appreciate the opportunity the BBB provided us to respond to ***** Laughlins complaint. If either the BBB or ***** ******** have any additional questions regarding this complaint, please contact us by email at ******************************************* or by phone at ************ Monday - Saturday 8:00 a.m. to 8:00 p.m. Eastern Time.
  
  

• Initial Complaint

  Date:03/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom it may concern,This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below. COMPANY NAME: ***************** ACCT #: ***. ********* $0.00/$14,000.00 Under the Fair Credit Reporting Act, 15 U.S.C. 1681g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.

  

  Business Response

  Date: 03/28/2025

  Thank you for giving LendingClub Bank, N.A. (LendingClub) the opportunity to respond to **** Orchards Better Business Bureau (BBB) complaint. LendingClub strives to provide the very best service to our customers and appreciates their feedback.
  
  LendingClub provides applicants with important documents prior to loan consummation. These documents include the Borrower Agreement and Truth-In Lending (TIL) disclosure. The TIL disclosure includes important information about the loan, including the Annual Percentage Rate (APR) and origination fee. LendingClub requires that applicants review the TIL and accept the Borrower Agreement before submitting an application. Our records indicate **** ******* reviewed the TIL and accepted the Borrower Agreement on October 2, 2019. To view the TIL disclosure and other important documentation, please have them sign into their LendingClub account online at **************************.
  
  LendingClub records report that **** Orchards joint personal loan x813 originated on October 21, 2019. Contractual monthly payments were received on time on the loan from November 2019 to January 2020. 
  
  It is the responsibility of the member to monitor their account, payments, and information. If a contractual monthly payment is not received by the contractual due date and becomes past due, LendingClub will attempt to reach the member whose account might be at risk of being negatively impacted or reported. 
  
  We give all borrowers a 15-day ***** period to make payments with no penalty. Interest will continue to accrue on the loan daily and if a payment is delayed, there may be additional interest accrued on the loan. If a payment is not received within 15 days of the contractual due date, a late fee may be applied. If a payment is not received within 30 days of the contractual due date, the account may be turned over to a professional collection agency and negative information may be furnished on their credit report. LendingClub must follow our charge off policy if the loan becomes more than 120 days past due. The loan was charged off on June 30, 2020. In accordance with our policy, the loan was sold to ************************************ on July 27, 2020. Please note as the loan has been sold, any request received for validation will be sent to the debt buyer. If **** ******* would like to discuss their account, please have them contact ************************************ at ************.
  
  Upon acknowledgment and acceptance of the loan terms, a borrower consents and agrees to LendingClubs credit reporting policy. LendingClub complies with all applicable federal and state privacy and data protection laws and regulations and ensures that all reporting of account information is consistent with the Fair Credit Reporting Act (FCRA). In accordance with the ***** LendingClub provided a thorough investigation of their account, it was confirmed that there was a minor inaccuracy in the credit reporting for their loan. An update was sent to the credit bureaus to report their account as charged off and sold. Please allow up to sixty (60) days for the credit bureaus to process the new information to their report.
  
  LendingClub is required to report all account experiencespositive and negativeto one or more of the credit bureaus. Late payments, missed payments, or other defaults on their account may be reflected in their credit report, as well as a record of on-time payments. Charge-offs result in a negative **** on their credit report. Whether they've paid off the balance, settled it, or the loan is sold, the charge-off status will stay on their credit report up to seven years. To remain fair and impartial to all borrowers, we are unable to make modifications or exceptions to our credit bureau reporting policy. 
  
  A fraud investigation was opened on August 4, 2022, when LendingClub received a fraud claim through the credit bureaus. The fraud claim was suspended on August 31, 2022, due to their affidavit was not received. They were notified of this determination by mail. A third and final fraud claim was opened on November 15, 2022, when LendingClub received a fraud claim through the credit bureaus. The fraud claim was suspended on December 12, 2022, due to **** ******* not communicating with LendingClub when outbound phone calls were attempted by our fraud department. They were notified of this determination by mail.
  
  We appreciate the opportunity to response to **** Orchards complaint. If **** ******* has further questions about this complaint, please have them contact LendingClub directly by email at ******************************************* or leave a message at ************ Monday-Friday 7a.m. to 4p.m. Pacific Time.
  

• Initial Complaint

  Date:03/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I underwent surgery in the ER and as a result, I was placed on a hardship plan. My payments were temporarily reduced from 494.58/month to 247.43/month. I went into my app to make payments and there were pink error messages popping up wherever I tapped. The message was to the effect of unable to pull payment method. This message appeared multiple times and did not allow me to make a payment. The following day I noticed my payment had changed to 494.58 with the past due of about $1200. I reached out to LendingClub. It was outside of their hours. I’ve called several times since then. The first time I called there was a language barrier. The rep did not understand my intent. I received very little help. The second time I spoke to a representative, I was told to call back Third time I called over the period of the past couple of weeks. I spoke to a rep who transferred me over to a different representative who attempted to sign me up for a plan. She misunderstood that I already had a hardship in place. She was very impatient and told me to call back the next day. Someone will be able to help me with getting the plan back in place. I’m asking for LendingClub to reinstate the plan. Service has been terrible. The reps may speak English, but doesn’t appear to understand the tone and very little explanation when you ask why to the matter. I have an excellent track record with my payments. LendingClub is stating they will also have me to pay the full amount and then report three past payments to the credit bureau. This is not fair and agreed-upon at all. The representative said that there is no way to reinstate the hardship plan, no one has that ability to do so however, he said after next review they will reinstate it once they look at everything. They are not providing me with the ticket number a case number or corporate phone number to follow up with, only a toll free general number. I have submitted surveys requesting help but no one has followed up with the error.

  

  Business Response

  Date: 03/28/2025

  Thank you for giving LendingClub
  Bank, N.A. (“LendingClub”) the opportunity to respond to Aletha T*********
  Better Business Bureau (BBB) complaint dated March 20, 2025. LendingClub
  strives to provide the very best service to our customers and appreciates their
  feedback.
  

  LendingClub
  requires that applicants review the TIL and accept the Borrower Agreement
  before submitting an application. Our records indicate Aletha
  T******* reviewed the TIL and accepted the Borrower Agreement on October 30,
  2023. To view the TIL disclosure and
  other important documentation, please have them sign into their LendingClub
  account online at ****************
  

  LendingClub records report that Aletha
  T********* personal loan originated on November 6, 2023. Contractual monthly
  payments were received on time on the loan from December 2023 to November 2024.

  It is the
  responsibility of the members to monitor their account, payments, and
  information. If a contractual monthly payment is not received by the
  contractual due date and becomes past due, LendingClub will attempt to reach
  the member whose account might be at risk of being negatively impacted or
  reported. We give all borrowers a 15-day grace period to make payments with no
  penalty. Interest will continue to accrue on the loan daily and, if a payment
  is delayed, there may be additional interest accrued on the loan. If a payment is not received within 30
  days of the contractual due date, the account may be turned over to a
  professional collection agency and negative information may be furnished on their credit report. LendingClub must follow our charge off policy if the loan
  becomes more than 120 days past due.
  

  LendingClub believes in doing the
  right thing for all our members. When members contact us about a financial
  hardship, we’ll offer options within our guidelines. LendingClub allows members
  to permanently move their payment due date, and borrowers may also make their
  monthly payment anytime within 15 days of the payment due date without
  incurring a late fee.?However, members with a loan account that is more than 30
  days past due, the loan may be eligible for a hardship plan. Our records
  indicate Aletha T******* enrolled in a reduced payment hardship plan for  January 18, 2025, February 18, 2025, and March
  18, 2025.
  

  To successfully complete the
  reduced payment hardship plan, a borrower must make their payments within 15
  days of the agreed upon hardship plan due dates. If the hardship plan and their
  participation in the plan is cancelled, they will need to pay any past due
  regular monthly payments that were not fully paid, and their account will be
  reported as past-due dating from the date they failed to make the first full
  regular monthly payment after they enrolled in the hardship plan. Aletha
  T********* second hardship payment was due on February 18, 2025. On March 5,
  2025, the last day of the 15-day grace period, no payment had been received for
  the hardship payment; therefore, due to non-payment, their hardship plan was
  cancelled on March 6, 2025. 
  

  To ensure that aren’t any issues
  with a payment drafting on time, it is advised to schedule payments at least
  three (3) business days before the due date. Borrowers can authorize
  one-time ACH payments with us via phone or their online Member Center. If they
  schedule their payment by 3 pm Pacific Time, we’ll process and credit it the
  same day. On March 5, 2025, at 9:46P.M. PST, our records report that Aletha
  T******* tried to schedule a payment; this date and time was after the hardship
  payment deadline had passed. If the payment had completed, it would have been received
  after the 15-day grace period, when the hardship plan would have already been
  cancelled. We did identify an error code occurred for the date and time stated,
  and we appreciate their patience while our team researches and works to resolve
  the issue on their account.
  

  LendingClub reports all account
  experiences—positive and negative—to one or more of the credit bureaus. Late payments, missed payments, or other
  defaults on their account may be reflected in their credit report, as well as a
  record of on-time payments. LendingClub will follow
  our charge off policy if their loan becomes 120 or more days past due. Charge-offs
  result in a negative mark on their credit report. Whether they have
  paid off the balance, settled it, or the loan is sold, the charge-off status
  will stay on their credit report up to seven years. To remain fair and
  impartial to all borrowers, we are unable to make modifications or exceptions
  to our credit bureau reporting policy.
  

  As of March 28, 2025, Aletha T********* account is one
  hundred (100) days past due.
  

  We
  appreciate the opportunity to respond to Aletha T********* complaint. If Aletha
  T******* has further questions about this complaint, please
  have them contact us by email at ******************************** or
  leave a message at ************. LendingClub will respond via email to address
  concerns.
  

  Customer Answer

  Date: 03/30/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  The business has acknowledged that they have identified the error code when I attempted to make payment. I was well within the grace period by date. Time was not stated in the agreement. I am requesting modifications to my loan.

  
  Sincerely,
  
  
  
  Aletha T*******

  

  Business Response

  Date: 04/01/2025

  Thank you for giving LendingClub Bank, N.A.
  ("LendingClub") the opportunity to respond to Aletha T*********
  Better Business Bureau (BBB) complaint. LendingClub strives to provide the very
  best service to our customers and appreciates their feedback.
  

  Members can schedule same-day payments until 3:00P.M. Pacific
  Time. LendingClub previously addressed this complaint on March 28, 2025, and
  has nothing further to provide at this time.  
  

  If Aletha T******* has further questions about this
  complaint, please have them contact LendingClub directly by email at
  ******************************** or leave a message at ************. LendingClub
  will respond via email to address concerns.

  Customer Answer

  Date: 04/01/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  The business has admitted fault and has been unreasonable and reluctant to provide options to rectify the situation. 

  
  
  
  Sincerely,
  
  
  
  Aletha T*******