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Business Profile

Financial Services

Coinbase, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Financial Services.

Important information

  • Customer Complaint:

    BBB’s business profile for Coinbase Inc. was created in September 2013. A review of complaints was completed in October 2024. Complaints on file state issues with logging into accounts and
    concerns of restricted accounts. 

    BBB recommends consumers review the links provided for consumer account information and assistance. BBB suggest consumers pay specific attention to Section 6.10 of the User Agreement concerning Suspension, termination, and cancellation. 

    https://help.coinbase.com/en/coinbase/managing-my-account

    https://www.coinbase.com/legal/user_agreement/united_states

Complaints

Customer Complaints Summary

  • 3,019 total complaints in the last 3 years.
  • 1,268 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/01/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Coinbase Wallet, a subsidiary of Coinbase, is fraudulent. You transfer funds from Coinbase to your wallet, then 'invest' in crypto. However, once you invest you are not able to cash out or swap your 'investments' to something legitimate. They even allow 'investment opportunities' on companies that do not exist and are known to be fraudulent. When you do try to 'cash out' it fails every time and they deduct from your 'ETH' balance which is required to do anything.

    Business Response

    Date: 08/04/2025

    Hi *******,

    Thank you for reaching out regarding the fees and investment in your Base account.

    We've created a support case for you and sent you an email regarding this report. Your support case number is 24111220.

    If you have any further questions or concerns, please dont hesitate to reply to us in your ongoing support case. 

    Kind regards,
    Coinbase Support

    Customer Answer

    Date: 08/04/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* *******

  • Initial Complaint

    Date:07/30/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Over 2-3 years ago my coinbase account was randomly banned. I have tried getting unban at the time but they would not give me a reason. 2-3 years later I have called support and again requested to be unbanned for any mistake I may have made I would happily resolve. They still refuse to give me a reason and continue to keep me banned. Within the last few months I have continued my effort to contact coinbase to help me resolve this with no luck. With the expansion of crypto into the US I would like a proper chance and ability to resume using coinbase.Its sad that no proper way to appeal the ban exists. I still don't understand what happened if the account was compromised or if something was caused. At the time I was new to crypto and did not know of much. I would like another chance and to properly speak to someone on such a thing. Please consider allowing me to have a proper chance again.

    Business Response

    Date: 07/31/2025

    Hello ****** *********,

    Thank you for reaching out to us and reporting your concerns about the account restrictions. Weve sent you an email containing more information regarding this report through case 24069434.

    If you have any further questions or concerns, please dont hesitate to reply to us in your support case.

    Thank you for your patience and understanding.

    Thank you,
    Coinbase Support

    Customer Answer

    Date: 07/31/2025

     
    Complaint: 23679136

    I am rejecting this response because:

    They gave no information again. They closed my account because they "believe" something was wrong. I still don't know what was wrong, why it was wrong or what was done. Its been 3 years and they refuse to offer any way to resolve the issue. 

    Sincerely,

    ****** *********

    Business Response

    Date: 08/01/2025

    Hi ****** *********,

    Thank you for reaching out again regarding the concern your Coinbase account.

    We've sent you a new email regarding this report. Your support case number is 24069434.

    If you have any further questions or concerns, please dont hesitate to reply to us in your ongoing support case. 

    Kind regards,
    Coinbase Support

    Customer Answer

    Date: 08/01/2025

     
    Complaint: 23679136

    I am rejecting this response because Coinbase has repeatedly failed to provide any specific reason or justification for banning my account. The companys continued refusal to offer even the most basic transparency is unacceptable and shows a complete disregard for customer accountability.
    This pattern of vague, copy-paste replies not only undermines trust but also raises serious concerns about how Coinbase handles user accounts and due process. I am simply asking for a clear and honest explanation something any responsible company should be willing to provide.
    Until Coinbase offers a legitimate and detailed reason for this action, I will continue to escalate this matter.

    Sincerely,
    ****** *********

  • Initial Complaint

    Date:07/30/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a notification from Coinbase stating that my crypto send function is disabled until August 7, 2025, due to concerns about a potentially fraudulent transaction. I want to clarify that the crypto I sent was to my own self-custodied wallet associated with Bittensor (***) a legitimate open-source decentralized AI ************ are the transaction details for your review:Destination wallet address (mine):?5Hm9j3b3RqieAucq7eK5zwDeS8krLCrTC5ku1xwcmwx15CM8 Purpose of transaction:?To delegate *** tokens to secure and reputable validators within the Bittensor network.Validators involved:?Chutes and Datura two widely used and respected validators in the Bittensor ecosystem.Bittensor is a well-documented, decentralized machine learning project with a growing number of active contributors and participants. My transaction was not connected to:Any form of crypto giveaway, scam, or unsolicited offer A third-party investment scheme A payment to a person or organization I dont know I would like to request the immediate re-opening of said feature in my Coinbase account, as this restriction is affecting my time-sensitive asset management needs. It is completely inacceptable that Coinbase makes money on allowing a trade of the *** crypto currency, but then locks up further trading of assets that I own. Please view Coinbase's notification, and my order details in below attachments.

    Business Response

    Date: 07/31/2025

    Hello Markus, 

    Thank you for reaching out to us and reporting your concerns about your Coinbase account. Weve sent you an email containing more information regarding this report through case 24066267.

    If you have any further questions or concerns, please dont hesitate to reply to us in your support case. Thank you for your patience and understanding.

    Customer Answer

    Date: 07/31/2025

     
    Complaint: 23678738

    I am rejecting this response because:

    1. The claim that the restriction is applied to 'protect customer accounts' is not credible.

         Reason: I have delivered irrefutable proof that the transaction is mine and completed between my personal accounts.

    2. The advice that the restriction is temporary is meant to be assuaging. However, it does cause a financial loss.

    3. Coinbase's claim they are allegedly 'unable to manually override or expedite the lifting of the restriction is particularly troubling.

         Reasons: a. Human beings make decisions about rules, not machines, so Coinbase is in denial of their responsibility.

                         b. What Coinbase has done, could well meet the standards of embezzlement.

                         c. In addition: To offer the option of trading the crypto 'Tao-Bittensor' on their platform, reap a profit from trades, and then block customers from using their acquired      

                              property by alleging 'Tao-Bittensor' maybe - quote - 'a fraudulent person pr platform', is such an egregious case of unacceptable business practice, that Coinbase          

                               must face further consequences for such actions, the likes of which they already do via class-action and individual law suits.

    4. Since Coinbase refuses to reimburse me for the damage they have caused, I demand they reverse the purchase and reimburse me for the full amount including all fees. If Coinbase  

            has any business integrity whatsoever, this is the least they can do.

    5. I categorically reject Coinbases attempt to defend a position that could well be understood as fraudulent, and I demand the immediate lifting of the applied restrictions or complete

              reimbursement.

    In closing:

         Should Coinbase choose to continue blocking me from utilizing my property, then I will reserve my right to consider legal measures, and I may also consider utilizing extensive influence on social media to acquire support in this situation.


    Sincerely,

    ****** ******

    Business Response

    Date: 08/01/2025

    Hi Markus,

    Thank you for sharing your feedback. Weve already reached out to you via email regarding your concern, referencing case number ********. To ensure we can assist you promptly, we kindly ask that you reply directly to that email.

    If youre unable to locate the email or need further assistance, please let us know, and well be happy to help.
    Thank you for your understanding, and we look forward to resolving this matter for you.

    Best regards,
    Coinbase Support

    Customer Answer

    Date: 08/01/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ******

  • Initial Complaint

    Date:07/30/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Since May-Presunt, I have been unable to log into my Coinbase account with my Iphone and laptop.I have difficulty reaching a live support.I am stuck in an automated loop from help to customer support.I am not able to unlock my account after providing several times the required document.I am asked to log in with the device that stated the recovery (both iphone and laptop) "we don't recognize this device or browser, please completer account recovery on your previous device or ********** email to notify me of a new device so that I can confirm the new device or browser. No email in my inbox, No email in my spam or junk box.

    Business Response

    Date: 07/30/2025

    Hi *******,

    Thank you for reaching out regarding login issues on your Coinbase account.

    We've created a support case for you and sent you an email regarding this report. Your support case number is 24066497.

    If you have any further questions or concerns, please dont hesitate to reply to us in your ongoing support case. 

    Kind regards,
    Coinbase Support

    Customer Answer

    Date: 07/30/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is pending. .

    Sincerely,

    Okereke Oteh

  • Initial Complaint

    Date:07/28/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am no longer able to gain access to my account. After significant increase in my investment, suddenly I am locked out, and because I cant sign in, I cannot get assistance by A LIVE AGENT to walk me through account access. I am afraid with me being locked out, someone may be trying to steal my money. I was alerted to suspicious activities with my Coinbase account when it was not me, and I have been trying to notify a live person that it was not me. I hope someone has not gained access to my account and changed my password. My account sat for 3 yrs from 2022 without me able to gain access, I fear that someone may have believed I was dead, and tried to steal it and give it to the state or keep it for themselves. 3yrs ago the amount was about 3K, I have no idea what the amount is now. My alternate email is *********************

    Business Response

    Date: 07/28/2025

    Hi ****** , 

    Thanks for raising the concern about your Coinbase account.

    We've reached out to you and sent you an email regarding this report. Your support case number is 24046938. 

    If you have any additional questions or concerns, please don't hesitate to reply to us directly within your support case. We're here to assist you.

    Kind Regards,
    Coinbase Support

  • Initial Complaint

    Date:07/28/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ridiculous holding times, plus they straight up lie about when funds will be available. They dont warn you that once you deposit $, you can trade it (swap it for different types of cryptos), but you can't get your money back out (send it back to your bank or anywhere else that's not Coinbase). They hold funds for EIGHT DAYS before you can access your money. Their email confirming your deposit will state the funds will be available in 7 days, but upon attempting to withdraw them on day 7, theyll still be on hold. Support said they're scheduled to be released at 11:59PM, as if that means its a 7 day hold. No, that's an 8 day hold. Infuriating. People need to access their own money immediately, not EIGHT DAYS LATER. They need to correct their stated hold time, and inform consumers that funds will be inaccessible for eight days BEFORE funds are deposited.

    Business Response

    Date: 07/28/2025

    Hi *** , 

    Thanks for raising the concern about your Coinbase account.

    We've reached out to you and sent you an email regarding this report. Your support case number is 24046510. 

    If you have any additional questions or concerns, please don't hesitate to reply to us directly within your support case. We're here to assist you.

    Kind Regards,
    Coinbase Support

  • Initial Complaint

    Date:07/27/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have had multiple issues on the Coinbase platform and wallet. I have spent hours with customer service and they are legitimately stealing my money.

    Business Response

    Date: 07/28/2025

    Hi ******* ********,

    Thank you for reaching out regarding the multiple issues with your Coinbase account. We understand how frustrating this situation might be, and were here to help.

    Weve created a support case for you and have sent an email with the details of this report. Your support case number is 24044305.

    If you have any further questions or concerns, please feel free to reply directly to your ongoing support case.

    Kind regards,
    Coinbase Support


  • Initial Complaint

    Date:07/25/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I supposed to be working for a lady named **** who taught me an opening the coinbase account she want me to do 70 and I told her I couldn't I can only do 50 I'll put the 50 in there and she can't want me to open up more accounts and put more money and I told her I couldn't do it and it's just why I know how much you have in your bank account so that tells me she had hacked already hacked into it so my coinbase account that night was closed was locked due to suspicious activity well I've tried for over a month to get my money out of the account and when I tried to do the ** verification it doesn't let me do it it starts all over and not all of that I can't get anybody on the phone or anything all I want is my money back for them to unlock my account so I can get my money and I'll leave them alone

    Business Response

    Date: 07/28/2025

    Hi ****,

    Thank you for reaching out regarding the access on your Coinbase account.

    We've created a support case for you and sent you an email regarding this report. Your support case number is 24037018.

    If you have any further questions or concerns, please dont hesitate to reply to us in your ongoing support case. 

    Kind regards,
    Coinbase Support

  • Initial Complaint

    Date:07/24/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I cant access to my account and Ive been trying for more than a moth to have access to it and nothing has happened. Ive tried all the steps that the platform gives me and nothing, they dont have a working phone number and they dont answer any emails either.

    Business Response

    Date: 07/26/2025

    Hi ********, 

    Thanks for raising the concern about your Coinbase account.

    We've reached out to you and sent you an email regarding this report. Your support case number is 24029940. 

    If you have any additional questions or concerns, please don't hesitate to reply to us directly within your support case. We're here to assist you.

    Kind Regards,
    Coinbase Support

  • Initial Complaint

    Date:07/24/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    An account was opened with my email account and when I called they did not do anything to help bring a solution.

    Business Response

    Date: 07/26/2025

    Hi *******, 

    Thanks for raising the concern about your Coinbase account.

    We've reached out to you and sent you an email regarding this report. Your support case number is 24029756. 

    If you have any additional questions or concerns, please don't hesitate to reply to us directly within your support case. We're here to assist you.

    Kind Regards,
    Coinbase Support

Coinbase, Inc is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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