Complaints

This profile includes complaints for Affirm.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Affirm.com

  650 California St Fl 12 San Francisco, CA 94108-2716

  
• 

  Affirm Canada Holdings Ltd.

  1565 Carling Avenue, Suite 400 Ottawa, ON K1Z 8R1

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/27/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I scheduled a payment for 2/23/2024 in the amount of $11.70. I always pay with my debit card. Affirm got the money out of my savings account, I don't know how or why. I do not use the savings account from this account. I have called multiple times and have gotten the run around and no help. I get transferred repeatedly and hung up on. The $11.70 was repeatedly charged to my savings and accrued 5 service fees charges of $28 each. Affirm refuses to admit any wrong doing and refuse to work with my bank so i can get my $140 in service fees back. I have used Affirm repeatedly and never had any issues until now. I can't get anyone to talk to me without reading a prompt off a screen.

  

  Business Response

  Date: 03/14/2024

  Thank you for the opportunity to respond to ******************** BBB complaint. Affirm has reviewed the complaint, which involves ******************** concern that she was charged fees by her financial institution after Affirm attempted to process several payments with her linked bank account. 
  
  ********************** records indicate that on February 9, 2024 and on February 23, 2024, **************** attempted to make payments towards several of her loans using her linked bank account ending in *5191. **************** attempted the following payments: $50.04 towards loan 4UXH-G3DW, $13.39 towards loan ZCFP-IPI8, $13.45 towards loan TCW5-RFPT, and $16.62 towards loan 6CQV-QA19. Each of these payments failed due to insufficient funds. 
  
  Please note, customers are responsible for any fees charged by their originating financial institution. To that end, Affirm cannot issue credits for these payments. **************** is encouraged to contact her financial institution directly for insight into these fees. She may attempt to unlink the existing payment instrument ending in *5191 and re-link it within the Affirm app or online at affirm.com to ensure that the correct account number is associated with her desired linked account. 
  
  In the event **************** has any further questions or concerns, we encourage her to reach out to 
  **********************************************************;

  Customer Answer

  Date: 03/14/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:02/27/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Entered by BBB staff LO Consumer states he has been trying to use their service since November 2023. They keep asking for a picture of his drivers license, a picture of himself, and other documents, which he has provided multiple times. He states he is not getting anywhere with the business no matter how may times he submits the required information.

  

  Business Response

  Date: 03/13/2024

  Thank you for the opportunity to respond to **************** BBB complaint which states him frustration with the process to update his account information. 
  
  
  Affirms records indicate that his email was successfully updated on February 21, 2024 and his  phone number was successfully updated on February 27, 2024. While investigating his claim, the team had sent his multiple secure links to to verify his account. On the 27th, the team found that the verification was approved and the team was able to complete his request. 
  
  
  Affirm would like to thank him for his patience with this matter. As the phone number acts as the log in, Affirm must take the appropriate steps to ensure the security.
  
  
  In the event that ************** has any further questions, Affirm encourages him to reach out to Affirm via email or by visiting ****************************************************

• Initial Complaint

  Date:02/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Trying to get a refund from this company is a hassle. I received an email from ********* that my trip was fully refunded to Affirm since my trip was not fully booked yet a total of $ *******. On Jan 8,2024 my bank received a $1,107.55 refund then nothing. Ive been trying to get the rest of my refund and was told it will be refunded in 5 days . Its already been the 3rd week still no refund. I call again today disconnected twice finally spoke to someone telling me that Affirm will refund in the next 3 to 5 days or will contact me then. So I am a very disappointed client.

  

  Business Response

  Date: 03/13/2024

  Thank you for the opportunity to respond to Efegenia del Puertos BBB complaint. Affirm has reviewed the complaint, which states that they are missing an additional refund. 

  
  Affirm's records indicate that loan 6WPV-2CYA was processed on June 15, 2023 for a purchase with the merchant, *********, ***** in the amount of $2,949.00. This loan has terms of *****% Annual Percentage Rate (APR) and 6 monthly payments of $184.59 due on the 15th of each month. A down payment was processed on June 14, 2023 for $1,949.00. The loan received 6 payments from July to December 2023, with 5 payments being for $184.59 and 1 payment being $184.60. The loan was fully refunded on January 28, 2024 for $2,949.00. The 5 payments of $184.59 and the 1 payment of $184.60 were refunded back to the original form of payment ending in *5298 on the same day, January 28, 2024.

  
  Efegenia del Puerto contacted Affirm on February 5, 2024 through Affirms chat service and asked where the rest of their refund was as they have been refunded for part of it but not all of it. The Affirm agent explained that refunds can take 3-10 business days and the chat ended. 

  
  Efegenia del Puerto called in on February 27, 2024, asking further about the request and the concern was escalated to the appropriate department. On March 1, 2024, Efegenia del Puerto contacted Affirm through the chat service and asked for an update. The affirm agent requested that they please provide the address due to a check needing to be made for the amount due for the down payment. The address was provided, and the request was escalated.  

  
  We apologize for the delay but as of March 13, 2024, the request has been submitted for a refund check to be sent to Efegenia del Puerto for $1,841.45. The check will go to the ****************** address that was provided to Affirm on March 1, 2024. Please allow up to 30 days for the check to arrive.

  
  We are sorry for any inconvenience this has caused. In the event they have any further questions or concerns, we encourage them to reach out to ****************************************************.

• Initial Complaint

  Date:02/27/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried to chat with Affirm multiple times. I have returned a purchase, and they said that I still owe. I have the receipt and apparently that is not good enough. When I contact everyone just says I will look into that and leaves me hanging. I want this issue resolved now.

  

  Business Response

  Date: 03/13/2024

  Thank you for the opportunity to respond to **************** BBB complaint. Affirm has reviewed the complaint, which states her concern with not being helped on a return she made and being told she still owes on her Affirm loan. 
  
  After review, Affirm was unable to locate an Affirm account with the details provided within **************** BBB complaint. For the safety and security of her account we cannot provide further details. 
  
  We kindly ask her to please call Affirm and verify her identity so we may further help her. She may call Affirm at **************. We are available 7 days a week from 7am - 10pm CT.
  
  In the event she has any further questions or concerns, we encourage her to reach out to ****************************************************.
  
  

• Initial Complaint

  Date:02/27/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order was returned December, per merchant policy and accepted return timeframe. Followed all instructions and protocols. Order was only partially refunded by mistake. ******** suggested contact financial institution to have payment disputed. Affirm insists merchant needs to reach out to them to dispute loan and refuses to contact merchant. Affirm is threatening delinquency if payment is not made for order the has already been returned since December. Have already provided receipts and evidence of order returned in its entirety as well as communication records with merchant.

  

  Business Response

  Date: 03/13/2024

  Thank you for the opportunity to respond to ******************** BBB complaint. Affirm has reviewed ******************** complaint, which states her concerns with receiving a refund towards her purchase, obtained with an Affirm loan.
  
  Affirm's records indicate that loan KLL8-YC4L was processed for $143.97 on October 23, 2023, for a purchase with ******** The agreed upon repayment terms of the loan are 12 installments of $13.56 at an APR of *****% with payments due on the 23rd of each month. On December 19, 2023, a refund amount of $54.99 was applied to the loan. On December 25, 2023, Affirm issued a refund to ******************** payment method in the amount of $54.99.
  
  It is important to note that Affirm strictly manages the financial portion of the purchase. All matters of returns, refunds, order cancellation and fulfillment are subject to the merchant's policies. When a merchant processes a refund towards an Affirm loan, Affirm will credit the loan balance for that amount.
  
  On February 16, 2024, **************** contacted Affirm and reported that the order had been returned to the merchant, but she had only received a partial refund. Affirm followed up on February 21, 2024, and explained that the loan was outside of Affirm's 60 day dispute window, and **************** would need to work with the merchant regarding her request for an additional refund. Affirm received follow up from **************** on February 23, 2024, where she reiterated that her order had been returned.
  
  On March 5, 2023, an Affirm Supervisor sent **************** an email to inform her that despite the loan being outside of Affirm's 60 day dispute window, ******* had been contacted directly and was asked to provide clarification on the status of her returned order and any refunds due. This communication noted that ******* had informed Affirm they had not authorized additional refunds towards the loan.
  
  An additional message was sent to **************** on March 6, 2024, letting her know that Affirm had contacted ******* once again for clarification on the matter. On March 7, 2024, Affirm sent **************** to inform her that Affirm had received the following information from *******: '"The customer must provide proof of all returned items. Only 1 item shows returned/refunded (Ugly Christmas Party Unisex Ugly Christmas Sweater Anime Santa-XL, Clothing Size: ******** 54.99."
  
  Based on the above, **************** was informed that she would need to work with the merchant directly regarding her refund request.
  
  Please note, Affirm's obligation as an intermediary for disputes is to conduct an investigation to determine if the merchant is working within their policies and procedures to address issues. However, Affirm's decisions are ultimately subject to the merchant's policies. To that end, Affirm is unable to process a refund towards the loan at this time.
  
  Affirm would like to apologize to **************** for frustration or inconvenience caused by this matter. At this time, Affirm must encourage **************** to continue working with the merchant directly regarding her refund request. If the merchant does process a refund towards the loan, Affirm will credit the loan balance for that amount.
  
  In the event that **************** has any further questions or concerns, we encourage her to reach out directly via email.

• Initial Complaint

  Date:02/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/25/23 I ordered a 5 piece sectional couch from Merkatoos LLC through ******** I financed it through Affirm on 8/25/2023 for *******. the couch was supposed to be delivered on 9/11/23, that date came and went no couch, I contacted the sellar and they said there was a delay and it would be within 5 days, it was never delivered. I started contacting the *************** and Affirm at that time. I have numerous emails, phone calls and a couple text message about this. I contacted ******* who assured me that they had issued a refund to Affirm and gave me the dates of the refunds and the transaction numbers that were all successful. Affirm is saying they got them all but the most expensive one of ******. I called them and tried to give them the transaction number and they refused the the **************** *************** up on me or we got disconnected one. They told me it was not their issue I need to contact ******* so I did and they told me to contact Affirm again. I have been dealing with this for several months now, it has caused a great deal of anxiety and stress. I need you to help me resolve this issue. I do not want my credit to be affected. There were too many emails for me to upload all of them, if you need I can fax them.

  

  Business Response

  Date: 03/13/2024

  Thank you for the opportunity to respond to ******************** BBB complaint which states her concerns with loan J028-08FO.
  
  
  Affirm's records indicate that the loan was processed on August 28, 2023 for $1,782.21 with a *****% APR to be paid over 24 monthly installments of $99.64. The loan received 4 timely payments of $99.64 from September 28, 2023-December 28, 2023 totaling $398.56 in total payments. The loan received 3 partial refunds on January 18, 2024, February 08, 2024 and February 14, 2024 in the amount of $178.23, $534.66 and $87.11. The loan is currently overdue
  
  
  On February 14, 2024, ****************** and the merchant reached out stating that a partial refund should have been applied to the loan. The ************* team confirmed that the partial refund was applied on the same day. 
  
  
  On February 22, 2024, she followed up and stating she was expecting a full refund. The team completed their investigation on February 26, 2024 and found no additional refunds were due at this time. 
  
  
  Unfortunately, Affirm is unable to open an official dispute as this loan is outside of our 60-day dispute window.
  
  
  Affirm simply manages the finance portion of your purchase, and all refunds are subject to the policies of the merchant. Unless the merchant refunds your loan, you are still responsible for repayment. 
  
  
  At this time Affirm kindly advises that she continue reaching out to the merchant for further resolution. 
  
  
  In the event that she has any further questions, Affirm encourages her to reach out to Affirm via ************************************************************
  
  

• Initial Complaint

  Date:02/27/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Affirm **** I do not have a contract with Affirm **** they did not provide me with the original contract as requested.

  

  Business Response

  Date: 03/12/2024

  Thank you for the opportunity in responding to ********************** BBB complaint. Affirm has reviewed her complaint which states her request to delete a loan from her credit report.
  
  Affirm's records indicate that on March 13, 2023, ****************** obtained loan 045Y-BEIY for a purchase with the merchant, JBW Watches for $331.69. She agreed to loan terms of *****% Annual Percentage Rate (APR) and six monthly payments of $61.23.
  
  On August 2, 2023, ****************** made a payment of $61.23. Thereafter, no payments were made and the loan charged off on September 11, 2023, due to having a past due balance for more than 120 days. The loan was sent to Affirm's partnered, third-party debt collector, January. They can be reached by calling **************.
  
  Between the dates of June 15, 2023 and March 7, 2024, Affirm received multiple FCRA disputes in which ****************** claimed the information being reported to the credit bureaus was inaccurate. Affirm closed each dispute after confirming the information being reported to the credit bureaus was accurate.
  
  Upon review of ********************** BBB complaint, Affirm found no prior contact from her regarding her unauthorized activity claim. If she believes the loan and/or account was opened without her authorization, she is encouraged to complete Affirm's webform which serves as an affidavit within Affirm's *********** and provide any supplemental documents to support her claim of the unauthorized activity.
  
  Once a completed affidavit is received, Affirm will conduct an investigation and notify ****************** of the outcome within 30 days. To do so, she may visit the following link: ******************************************************************************.
  
  Please note, Affirm has a regulatory obligation to furnish accurate loan and repayment information (positive or negative) to the credit bureaus and can only update reporting if an inaccuracy is identified. Furthermore, this was disclosed on Affirms Terms of Use and Privacy Policy as well as the Loan Agreement which she consented to and approved when she obtained an Affirm loan. 
  
  At this time we have confirmed that all credit reporting is accurate and will have to respectfully decline ********************** request to remove credit reporting for loan 045Y-BEIY.
  
  We apologize for any frustration this situation may have caused for ******************. In the event that she has any further questions, we ask that she reaches out to Affirm directly via ****************************************************.

• Initial Complaint

  Date:02/26/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 12 2023 I ordered Airpods Pro 2nd generation from ******* Wireless. I opted in to use Affirm. The first delivery was attempted on October 16th and was marked delivered but I did not receive the order. On October 17th I contacted ******* and let them know I didnt receive the order. ******* then told me they canceled the order and the amount was refunded. Affirm is now saying that I owe $264.99 though the original order was canceled. ******* emailed me a confirmation that the order was cancelled which I have attached. Affirm is insisting that I owe $264.99 though ******* has already canceled the order since I never received the Airpods. Affirm is threatening to send this to collections and I need this matter looked into since there seems to be a miscommunication between ******* and Affirm.

  

  Business Response

  Date: 03/12/2024

  Thank you for the opportunity in responding to ************************** BBB complaint. Affirm has reviewed her complaint which states her request of a refund towards her loan that she disputed with a merchant.
  
  Affirm's records indicate that on October 15, 2023, loan 1M63-SHH7 processed for a purchase with the merchant, ******* for $264.99. ********************** agreed to loan terms of 0% Annual Percentage Rate (APR) and four bi-weekly payments of $66.25. She made her first payment on October 18, 2023.
  
  On December 15, 2023, ********************** contacted Affirm requesting for the loan to be refunded. The next day, Affirm sent her an email requesting for more information supporting her claim. On December 20, 2023, she forwarded Affirm documentation showing she contacted the merchant directly.
  
  On December 21, 2023, Affirm sent her an email advising her that the loan was placed into an official dispute with the merchant. On January 7, 2024, an email was sent to her advising that upon review of her dispute, no refunds were confirmed by the merchant and that she was responsible for the loan.
  
  On February 9, 2024, ********************** contacted Affirm refuting the decision and restated her claim that the loan was owed a full refund. On December 26, 2024, Affirm sent her another email requesting for evidence supporting her request of a refund.
  
  On March 5, 2024, Affirm sent her an email advising her that the loan was fully refunded. Regrettably, due to technical issues with Affirm's payment processor, the refund of the previously made payment of $66.25 was unsuccessful. On March 7, 2024, Affirm sent her an email advising that a refund check was in the process of being sent to her address on file. We ask for ********************** to allow up to 30 days for it to be received.
  
  We sincerely apologize for any frustration this situation may have caused for **********************. In the event that she has any questions in the interim, we ask for her to contact Affirm directly via email.

• Initial Complaint

  Date:02/26/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 12 2023 I ordered Airpods Pro 2nd generation from ******* Wireless. I opted in to use Affirm. The first delivery was attempted on October 16th and was marked delivered but I did not receive the order. On October 17th I contacted ******* and let them know I didnt receive the order. ******* then told me they canceled the order and the amount was refunded. Affirm is now saying that I owe $264.99 though the original order was canceled. ******* emailed me a confirmation that the order was cancelled which I have attached. Affirm is insisting that I owe $264.99 though ******* has already canceled the order since I never received the Airpods. Affirm is threatening to send this to collections and I need this matter looked into since there seems to be a miscommunication between ******* and Affirm.

  

  Business Response

  Date: 03/13/2024

  Thank you for the opportunity in responding to ************************ BBB complaint. Affirm has reviewed her complaint which states her request of a refund towards her loan that she disputed with a merchant.
  
  Affirm's records indicate that on October 15, 2023, loan 1M63-SHH7 processed for a purchase with the merchant, ******* for $264.99. ******************** agreed to loan terms of 0% Annual Percentage Rate (APR) and four bi-weekly payments of $66.25. She made her first payment on October 18, 2023.
  
  On December 15, 2023, ******************** contacted Affirm requesting for the loan to be refunded. The next day, Affirm sent her an email requesting for more information supporting her claim. On December 20, 2023, she forwarded Affirm documentation showing she contacted the merchant directly.
  
  On December 21, 2023, Affirm sent her an email advising her that the loan was placed into an official dispute with the merchant. On January 7, 2024, an email was sent to her advising that upon review of her dispute, no refunds were confirmed by the merchant and that she was responsible for the loan.
  
  On February 9, 2024, ******************** contacted Affirm refuting the decision and restated her claim that the loan was owed a full refund. On December 26, 2024, Affirm sent her another email requesting for evidence supporting her request of a refund.
  
  On March 5, 2024, Affirm sent her an email advising her that the loan was fully refunded. Regrettably, due to technical issues with Affirm's payment processor, the refund of the previously made payment of $66.25 was unsuccessful. On March 7, 2024, Affirm sent her an email advising that a refund check was in the process of being sent to her address on file. We ask for ******************** to allow up to 30 days for it to be received.
  
  We sincerely apologize for any frustration this situation may have caused for ********************. In the event that she has any questions in the interim, we ask for her to contact Affirm directly via email.

  Customer Answer

  Date: 03/13/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:02/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Affirm has a savings account for me that I've put a lot of money into and there's some kind of "glitch" in their system, at their end, that they say they CANNOT fix! It's linking my bank act. all of sudden - it happened for the 1st time almost a month ago when I tried to get access to MY MONEY on their site, to make a withdrawal, an I couldn't do so. It shows my bank's not linked. It always was - I was able o make deps. & w/drawals prior to this. So I got in touch w/their bank linking provider, Plaid, which told me they show at their end I'm connected - same w/my bank! So what gives? And WHY the **** can Affirm NOT control what's happening on their site! They've been E'ing me they['re "trying" to get it fixed & have "run it up the chain" so I can get access to MY money, but so far, after almost a month, still NO ACCESS! IT'S MY MONEY and I can't get to it! I've told them they've effectively "stolen" and are fraudulently keeping me from my own money but still zero progress. This is unacceptable and I've been out of work for 6 months and MUST get access to MY MONEY from Affirm!

  

  Business Response

  Date: 03/13/2024

  Thank you for the opportunity in responding to ******************** BBB complaint. Affirm has reviewed her complaint which states her displeasure with the process of linking her bank account to her ********************** Savings account.
  
  *********************** records indicate that on January 29, 2024, ****************** contacted Affirm indicating that she was experiencing issues with linking her bank account to her ********************** Savings account, despite being able to do so in the past with no issues.
  
  Affirm investigated this issue internally and followed up with ****************** on February 29, 2024 advising that a fix had been issued and that she should be able to proceed withdrawing and/or depositing funds from her bank account to her ********************** Savings account and vice-versa. ****************** confirmed that she was able to see her linked bank account. 
  
  We apologize for any frustration this situation may have caused for ****************** and thank her for her patience while her issue was being reviewed. In the event that she has any additional questions, we ask for her to contact Affirm directly via email.