Share
Business ProfileforStubHub.com
Additional business information
On September 14, 2021, StubHub entered into a multi-state settlement with the Attorneys General of Ohio, Colorado, Arizona, Arkansas, Indiana, Maryland, Minnesota, New Hampshire, Virginia, Wisconsin, and Washington D.C. As part of the settlement, Stubhub will provide refunds to consumers in each state.
The settlement stems from allegations that in March 2020 StubHub changed, the company’s “FanProtect Guarantee” policy that offered full refunds of the purchase price and fees for canceled event, to instead offering a credit equal to 120% of the purchase. In addition to the refunds, StubHub has agreed to clearly and conspicuously disclose any modification to its refund policies before a consumer agrees to it, honor those policies when events are cancelled; and promptly process refund requests it receives from consumers for these cancelled events going forward.
Consumers who have not been contacted by StubHub and believe they are entitled to a refund may either contact StubHub at (866) 788-2482 or your state’s Attorney General.
Ohio Attorney General Attorney General (800)-282-0515 or www.ohioattorneygeneral.gov.
Colorado Attorney General (202) 442-9828
Arizona Attorney General’s Office in Phoenix at (602) 542-5763, in Tucson at (520) 628-6648, or outside the Phoenix and Tucson metro areas at (800) 352-8431
Arkansas Attorney General (501)682-2007
Indiana Attorney General (800)-382-5516
Maryland Attorney General (410)-528-8662
Minnesota Attorney General (651)-296-3353 or (800)-657-3787
New Hampshire Attorney General (603) 271-3641
Virginia Attorney General use the link to file a complaint https://www.oag.state.va.us/consumer-protection/index.php/file-a-complaint
Wisconsin Attorney General (608) 266-1221
Washington DC Attorney General (202) 442-9828
At-a-glance
Related Categories
Overview
Business Details
- Location of This Business
- San Francisco, CA 94105-2245
- Headquarters
- 175 Greenwich St Fl 59, New York, NY 10007-2450
- BBB File Opened:
- 3/5/2002
- Years in Business:
- 24
- Business Started:
- 3/21/2000
- Business Started Locally:
- 1/1/1999
- Business Incorporated:
- 3/21/2000
- Type of Entity:
- Corporation
- Number of Employees:
- 500
- Business Management
- Mr. Scott Cutler, President
- Contact Information
Principal
- Mr. Scott Cutler, President
Customer Contact
- Mr. Scott Cutler, President
Local BBB
BBB serving the San Francisco Bay Area and Northern Coastal California
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.