Reviews

Review Details

• Review fromSheldon P

  Date: 04/24/2024

  Its been a month and theyre still holding the money. They keep asking to submit random information and documents without ever actually progressing with the transaction. It seems no matter what you give them they want something else immediately after.They asked for a signed agreement then once it was submitted they said they cant accept it because it is signed. Doesnt even make sense. Then they start asking for social media accounts and such which have nothing to do with the transaction.You have a less chance of getting scammed by sending your money to Nigerians and Indian scammers than using a third party service such as escrow.Avoid at all costs and do not ever consider using them.

• Review fromRachel M

  Date: 04/07/2024

  Same experience as all others listed below. I finally did get my money refunded, after 12 days, and multiple phone calls and emails It was absurd. They had 0 desire to do the right thing.

• Review fromScott C

  Date: 03/05/2024

  This place is a fraud to the point I am hiring an attorney and filing a complaint with The ********** ********** of ********** and Innovation, which regulates escrow agents. These people took my $17,000 immediately after I signed up for their services. They have been giving me the run around since that day. I have canceled their service and asked for a full refund and complied with their request but they just keep adding more requests to complete the refund. There should be no problem returning the money to the same account it came from, especially since both me and the seller confirmed the cancellation of our transaction using their services. BEWARE, this company is far from trustworthy!

• Review fromCharles D

  Date: 02/27/2024

  Avoid this dumpster fire of a company. We were trying to close a deal by the end of February (it was feb 12th)....should have been easy. They received wire transfer and 9 days later still holding funds without any explanation and now theres no way the deal will finish in time. If you want to s**** a deal up and get charged for it by all means use them otherwise avoid like the plague.

• Review frommark J

  Date: 02/19/2024

  I'm not even going to waste my time writing about the same issues everyone else brought up. PS. BBB is a private for-profit business, it's not a gov. ******* As shown in this example, all you have to do as a business is pay. No matter how terrible your reviews are, you are A-OK in their book.

• Review fromDoug D

  Date: 11/28/2023

  This is the worst firm I have dealt with. It's been two weeks and four attempts to send a wire transfer for a business I sold. I still haven't received anything, and their terrible customer service department cannot seem to get a message to the wire transfer team. Use another service.

• Review fromDevi H

  Date: 10/11/2023

  Escrow.com is the worst to use for a middle man payment. Escrow does not follow anything in their policies. Just be aware it is easy for any buyer to steal Your assets. Even if the buyer does not return anything back to you. Escrow will not do anything and their return period is false. The buyer can easily take your assets and escrow will not release the funds to you no matter what their policies say. They are liars and they do not do their job correctly. Youre better off using PayPal or a different money transfer service. I sold a business and domain to a buyer and he disappeared. I no longer have the business and escrow never paid me. It has been over 4 months and still nothing and they just keep ignoring my emails. Escrow needs to be shut down at this point. They are a waste to use and they are no help if you have a problem. I will continue to pursue legal action against them.

• Review fromAL R

  Date: 08/10/2023

  These guys are terrible. They canceled my high end transaction for no reason. I questioned the fact that I didnt have a proof of purchase. Who keeps a proof of purchase from 5 plus years ago? When I questioned it, they cancelled my transaction without explanation. Stay away from these guys plus looking at the other reviews, getting your money back from them is extremely tough.

• Review fromJohn R

  Date: 08/01/2023

  HORRIBLE EXPERIENCE! AVOID! If the sale on **** doesn't occur or you cancel, your funds don't return to you unless you get on the phone and plead with them. But, then, you know understand that is only the beginning, you have to contact your bank and request a charge back but that's not the way your bank works and escrow.com knows this. Chargebacks are sent for fradulent claims and not cancelled sales. So, escrow.com now says, sure we will take a letter from your bank that is emailed to the customer but now they want a hard copy and to go into a branch and plead to receive such a letter. But my bank says they also don't do this.Escrow.com wanted identification that matches the address on my bank account. Not any other address but that one. A week later after several attempts. That's right, a week. Then, after a long hold with customer service, they relay to me that they can't accept the address on my *** Form return that matches my bank address. So, somehow my bank and the *** accept the address but escrow.com cannot. Every effort by ********** seems designed to slow the process down and matches that of a government bureaucracy. Not a good situation to have a contact with one vendor who has zero competition. After trying to get a couple of thousand dollars sent to the seller, two thousand dollars, it could not be accomplished by the **** auction was now closed so they told the seller that they must now contact **** and get the auction open again.In summary, the customer cannot get their money back until their bank jumps through hoops that are escrow.com's hoops. I am still waiting to receive my money back. The process of verification is ****** ********** and *********. Days pass and stress out the buyer and seller on ****. Nothing moves on the weekend and if you miss a later Friday afternoon resolution, add more days. Eventually, you will get a "pending" on your transaction. But mine never moved passed that. AVOID. USE A BANK WIRE!

• Review fromMark S

  Date: 07/22/2023

  Frustrating bordering on banking fraud They make it very difficult to get your money back should the seller decide not to work thru the transaction The seller indicated they would accept Escrow.com payment when I purchased a $4200 item on ***** After setting up and funding the Escrow the seller changed their mind and I was forced to pay in cash which was quite the hassle as I am in ******** and the seller is in ******* I have been trying to reach someone at escrow. Com to retrieve the $4200 they are holding and have gotten absolutely no help from them Dont use this service