Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold a truck . Delivered the truck , buyer deposited funds in escrow . Buyer accepts truck receives title , escrow does not release funds to complete the transaction

  

  Business Response

  Date: 11/14/2024

  Dear ****** *****,
  
  Thank you for reaching out and sharing your experience. We understand the importance of a timely fund release, especially after completing all the necessary steps in your transaction.
  
  In reviewing your case, we found that a few minor details needed to be clarified with the buyer, which may have caused the brief delay.This has been done to ensure the safety and security of your transaction. In lieu of this, we are pleased to confirm that these details have since been addressed, and the payment has been successfully processed then.
  
  If theres anything else we can assist you with or any additional questions about the transaction, please dont hesitate to reach out.Were here to help.

• Initial Complaint

  Date:10/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle thru **** that required me to use escrow.com to pay for the vehicle. I set up an account and paid using ******. My ****** account was charged, and I assumed the transaction was complete. Then escrow.com charged my ****** account for the same amount again, causing ****** to debit my checking account, causing my checking account to be overdrawn. My bank returned the charge, with a $20 overdraft fee to me. Escrow.com issued credit to my ****** account. ****** has now debited my checking account for a second time for the same amount, causing my checking account to once again be overdrawn. I have sent messages to escrow.com with no response.

  

  Business Response

  Date: 10/30/2024

  
  October 30, 2024
  ****** ******
  ***************************
  Mcalester, OK 74501
  
  
  BBB Consumer Complaint #********
  Transaction ID ******** - ****** Pathfinder 2008

  
  Dear ****** ******,
  Thank you for reaching out and sharing your experience with us. We understand how frustrating unexpected charges and overdraft fees can be, and we sincerely apologize for the inconvenience.
  We have reviewed your transaction, and it appears that duplicate charges may have occurred during the payment process for the deposit. This could explain the multiple charges on your bank account. According to our records, only two transactions were processed, and one of those has been successfully refunded to you. We would encourage you to communicate with the payment processor to clarify this further.
  We are committed to assisting you with this matter. If you require any specific information from us to help facilitate a review of the situation, please let us know. We want to ensure that any remaining issues are fully resolved.
  
  
  Escrow.com Global Support Manager
  

  
  

• Initial Complaint

  Date:10/04/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/17/24 @ 14:55:31 PDT a 7-day auction for a vehicle I was selling on **** concluded with a successful bidder (of 15 bidders) winning the auction to purchase for more than $50,000. The terms of these Auctions are very clear to both seller and bidder and published to both following the conclusion of the auction. Terms are: "full payment must be made within 7 days of listing close" / "Buyer is responsible for pick-up or shipping". / "Buyer may order an inspection from R8TR" / "Buyer may purchase up to $100,000 Vehicle Purchase Protection for transactions completed through ****" / "Ownership transfers to Buyer at time of pick-up or shipment" per UCC guidelines. Following the auction, buyer clicks on "see details" for payment options and the terms of payment are in bullet points. In this screen is where the buyer clicks on "payment options" and selects the method of payment they choose to pay for the vehicle: Check, Money Order, Cash On Pick-up, or other, plus a fairly new option for "digital payment via Escrow.com". Like all payment options, the buyer sets-up the account and funds the transaction. The seller then receives a message stating that the account has been set up and funded and the seller now provides the bank information where the money is to be transferred. However, by doing so, Escrow.com arbitrarily and without consent changes the terms that were already agreed upon on ****. The seller usually learns of the change when the vehicle transitions to the buyer and the seller attempts to get paid, only to learn: "full payment is no loner a requirement within 7 days of listing close" / "Seller is now responsible for delivery or shipping". / "Ownership does not transfer to Buyer until buyer has had the vehicle for 2 days, and then the Buyer can decide to return at their discretion. I believe Escrow.com uses deceitfully clever tactics to keep money in escrow by creating friction between buyer and seller while playing both sides against the other.

  

  Business Response

  Date: 10/13/2024

  Dear James Collier,

  Good day to you.

  We apologize for any frustration you've encountered regarding the payment process for your recent auction. Ensuring smooth and transparent transactions is a priority for us, and we regret that this has not been your experience.
  
  As part of our process, certain steps are necessary to safeguard all parties involved and ensure a seamless transaction from start to finish. Having the Inspection Period is necessary to help ensure this is possible with no issues. This period also starts only when the Buyer has received the vehicle for inspection. It is only after this period -depending on the decision of the Buyer- will we be able to process and disburse the payment if accepted or move forward into review if the vehicle is rejected. These measures are intended to minimize any risks and provide peace of mind for both buyers and sellers after a sale is completed.
  
  Nevertheless, we appreciate your feedback and hope for your understanding and patience as we work to align the processes with all parties involved. Should you have any further questions or require additional assistance, please don’t hesitate to reach out.

   

  Dean Villanueva

  Escrow.com Global Support Manager

• Initial Complaint

  Date:08/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a escrow company, the transaction started on a Monday July 29th, they received all the money on Tuesday July 30th in the am, over a wire transfer, here we are three days later, the seller still does not have the go ahead to ship the *** cylinder heads and rocker arms. To move this transaction forward, this seems to be a common problem after looking at all of the complaints, on this company, Escrow.com on the Better Business Bureau website.

  

  Business Response

  Date: 08/09/2024

  Dear *********************,
  We apologize for the delays you've experienced. Ensuring smooth and timely transactions is a priority for us, and we regret that this has not been your experience.
  Regarding your transaction that began on Monday, July 29th, and for which funds were received on Tuesday, July 30th, we understand your frustration. The delay in giving the seller the go-ahead to ship the *** cylinder heads and rocker arms is due to our standard compliance checks. To move the transaction forward, we require clear photos of the merchandise. Unfortunately, the seller only provided a photo of the box, which does not meet our verification requirements.
  We need to verify the product to ensure it complies with our terms and conditions. This is a necessary step to protect all parties involved and to maintain the integrity of our platform.
  We appreciate your patience and cooperation. We already got in contact with the seller multiple times to provide a photo of the actual merchandise so we can move forward with the transaction as quickly as possible.
  Thank you for your patience and understanding. If you have any further questions or need additional assistance, please do not hesitate to reach out.
  *********************
  Escrow.com Global Support Manager
  
  

• Initial Complaint

  Date:06/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle on **** and was offered to use the escrow.com service to pay for it. We signed up on the website on Monday 6/3. They debuted my account on the same day. Until today they have not cleared the transaction for the seller to release the item. All documents were submitted timely. I follow up on chat and phone and only talk to low level call center people that are useless. I asked to talk to a manager and was denied. I just want to know if the payment will be approved or denied so that I can move on to other payment methods. This delay has cost me $60 already on cancellation fees from the shipping company!! Its ridiculous miserable customer service!

  

  Business Response

  Date: 06/12/2024

  Dear *************,

  We apologize for the inconvenience and frustration you have experienced with your recent transaction.

  The security of our users is paramount, and occasionally, we must conduct additional due diligence to ensure the safety of all parties involved. In this instance, we required some additional details from the seller before being able to proceed. This is to protect your interests as a buyer and ensure a secure transaction.

  We understand that this delay has caused you inconvenience and additional costs. As of June 10th, the seller has been notified to proceed with shipping the vehicle.

  Our support team is committed to assisting you, and we regret that your experience with our customer service fell short of your expectations. We are continuously working to improve our service and ensure that such delays are minimized in the future.

  Thank you for your patience and understanding. If you have any further questions or need additional assistance, please do not hesitate to reach out.
  

  *********************
  Escrow.com Global Support Manager
  

  
  

• Initial Complaint

  Date:06/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Used escrow.com the service provider could not complete the task and a mutual refund was agreed upon.Escrow.com not only did not refund my money (500) they scammed me for an additional 170 dollars while continuing to promise a refund.First they told me they BTC was frozen. I gave an ETH wallet and they said i needed to connect via web2 qr code and accept the transaction. This resulted in an addtional 170 being taken from my wallet.I was then promised an interac e transfer refund. I provided my email they said "its coming" then never sent it and are ignoring my messages I will be calling their main office today and filing a police report at **************** where their main office is located.

  

  Business Response

  Date: 06/12/2024

  Dear *****,

  We do not appear to have any transaction on the Escrow.com platform that you are a part of. Could you please send us a screenshot of your transaction at Escrow.com?

  You should have received email communications from Escrow.com once your transaction was created as well.

  Escrow.com also does not support transactions involving cryptocurrency so you may have used a different escrow service, and not Escrow.com.

  Kind regards,

  Escrow.com

• Initial Complaint

  Date:05/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Attempted a transaction with them and both parties got fed up of them trying to keep asking for information. Cancelled the transaction then they noted the money did not come from me but another entity. Provided them my name and company name in the transaction, sent them my transaction with my name and company name. No matter what you submit it seems they only care about ensuring they steal your money and identity. Why just send the money back to the original account it came from? Transaction #********-2955930

  

  Business Response

  Date: 05/21/2024

  Dear *******************************,

  Thank you for sharing your feedback with us. We understand that additional verification steps can be frustrating, and we appreciate your patience throughout this process.

  Regarding the discrepancy in the account names, it's important to note that our priority is to ensure the security and integrity of all transactions. Due diligence is essential to protect the interests of all parties involved.

  Rest assured, we have processed a refund for you, returning the funds to the original bank account. If you have any further questions or concerns, please feel free to reach out to us directly.

  We value your business and are committed to resolving any issues promptly. Thank you for your understanding.
  
  *********************
  Escrow.com Global Support Manager
  

  
  

• Initial Complaint

  Date:04/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 14th I entered into a transaction to secure an ******* money deposit for a yacht laying in ********, ******, a used 50-ft sailing cutter. The ******* money deposit was the standard 10% placed in escrow in boat transactions. Escrow.com clearly states on their website that they process transactions for boats (a screenshot is provided). I wired the money to Escrow.com through the approved process and they frozen the money for two weeks with no explanation after acknowledging the money was provided (see their own timeline with receipt on march 18th and establishment on April 1st, attached). Repeated calls by both myself and the seller were required to address this; I had originally requested a 30 day inspection period but by the time the issues with Escrow.com had been navigated, I had already inspected the boat. I closed the transaction for the yacht on the 15th of April with notarized Coast Guard documents. I paid the balance of the price at that time as is normal in yacht transactions. Nothing in the Escrow.com terms of service forbade this or indicated that its "boat" escrow was somehow different from the "boat" escrow that a normal and reputable yacht broker would execute. Escrow.com then applied the full 30 day inspection period when the seller and I mutually confirmed the transaction--so I stated I had inspected it and was satisfied with its condition. I was then contacted and asked to confirm I "had received delivery of the vessel". I explained that the vessel was too large to be transported and was under the supervision of a watchman on contract to me. They updated the account to say I needed to take no action, making me think it was okay. But then I received a strange incoherent e-mail threatening to cancel the transaction, and then silence for almost an entire week. On calling next, I was told I had to prove the boat was shipped to me with something like a bill of lading whicwh is impossible for me to provide. I need the money released to the seller.

  

  Business Response

  Date: 05/02/2024

  Dear ************************* *****************************,

  We apologize for the inconvenience you experienced with the recent transaction on Escrow.com. Ensuring transparency and addressing your concerns is paramount to us.

  We regret any delays in releasing funds. Our priority is to facilitate smooth transactions, although we recognize the unique challenges involved in transferring large vessels, especially at a slip. Nevertheless, our compliance and AML policies mandate adherence to legal and regulatory standards.

  For Transaction ********, it's crucial to receive a signed agreement from both the buyer and seller to release payment, as outlined in our policies. This requirement is not specific to the item being transacted but rather ensures compliance.

  While we understand your frustration, adherence to our policies is necessary. If our processes don't align with your needs, we're open to canceling the transaction and issuing a refund. However, it's essential to operate within legal frameworks and regulatory requirements.

  We appreciate your understanding and cooperation. If you have further questions or concerns, please reach out to our support team.

  *********************
  Escrow.com Global Support Manager
  

  
  

• Initial Complaint

  Date:04/16/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **************************************

  

  Business Response

  Date: 04/18/2024

  Dear **************************************,

  Thank you for bringing your concerns to our attention. We understand the frustration you've experienced during the verification process.

  At Escrow.com, we adhere to strict regulatory standards to ensure the security and integrity of our platform. Verification is a crucial step in this process, and we take it very seriously to maintain trust and compliance.

  While we regret any inconvenience caused, we assure you that our verification procedures are designed to meet regulatory requirements. We appreciate your efforts in providing the necessary documents, and we apologize if there was any misunderstanding regarding the verification process.

  We're pleased to inform you that your account has been successfully verified, and your transaction can proceed without further delay. We understand the urgency of your situation and will prioritize the completion of your deal.

  Please understand that our commitment to security and compliance may result in additional steps during the verification process. We appreciate your patience and cooperation in this matter.

  If you have any further questions or concerns, please feel free to reach out to our customer support team for assistance.
  
  *********************
  Escrow.com Global Support Manager
  
  

• Initial Complaint

  Date:04/04/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Reference: 21528873
  Transaction Details:
   * Domain Name: Lec.com
   * Seller Name: *********************
   * Purchase Price: $28,000

  I reject Escrow com's response because.

  
  Issues with Escrow.com:
   * Failure to Facilitate Transaction: Escrow.com did not successfully complete the domain name transfer despite being the designated escrow agent. This resulted in a financial loss of $17,000 for me, the buyer.
   * Unprofessional Communication: My communication with Escrow.com regarding the transaction was inadequate. There was a lack of clarity and transparency, leading to misunderstandings and unnecessary delays.
   * Unfounded Accusations: Escrow.com made accusations of unauthorized email access by me, the buyer.  These accusations are demonstrably false and caused unnecessary tension.  I request that these accusations be retracted from the record. (If possible, provide documentation to support this claim.)

  
  Issues with Seller:
   * Breach of Contract: The seller, *********************, failed to fulfill their obligations outlined in the purchase agreement. This resulted in me withholding the final payment of $17,000.
   * Potential Fraudulent Activity: I suspect fraudulent activity on the part of ************** due to their refusal to complete the transaction and return the $17,000. I have reported this activity to the *** (IC3) for further investigation.

  
  Desired Resolution:
  I request a full investigation into the actions of both Escrow.com and **************.
   * I expect Escrow.com to  facilitate the complete transfer of the Lec.com domain name to me according to the original agreement.
   * I seek a full refund of the $17,000 withheld from **************.
   * I request an apology from Escrow.com for any false accusations made against me.
  I am retaining legal counsel and am prepared to pursue arbitration if a satisfactory resolution cannot be reached.
  

  ng escalating concerns and potential financial damages. Therefore, I urgently require from Escrow.com:1. A prompt, corrective action to ensure the $11,000 payment by *** ******************* is accepted and processed without any further delays, to facilitate the successful completion of the domain name transfer. 2. Direct communication from Escrow.com to confirm the correct payment information has been utilized. If necessary, provide an alternative solution or the Escrow.coms Wise account email address for direct payment, ensuring no further barriers to this transaction. 3. Re-examination and verification of our provided payment details towards ensuring their correctness and adherence to your required format.The lack of effective communication and resolution from Escrow.coms side has been incredibly disheartening. This situation demands not only your immediate attention but also necessitates immediate rectification actions on your part.

  

  Business Response

  Date: 04/14/2024

  Dear Viet ***********************,

  Thank you for bringing your concerns regarding transaction #******** to our attention. We understand the urgency of the situation and want to address your points thoroughly.

  Final Payment Timing: We understand that Wise transfers may take 2 to 3 business days. However, it's imperative to adhere to the agreed-upon deadline outlined in the contract. Making the final payment on the day of the deadline, without considering potential transfer delays, puts the completion of the transaction at risk.
  Third-Party Funder: While you had a third-party funder, it's worth noting that the account was created and verified only two days before the deadline. We also took this into consideration and verified the third party founder on the same day they registered their account. This short timeframe may have contributed to delays or complications in processing the payment.
  Contractual Obligations: As an escrow service, we are committed to facilitating transactions in accordance with the terms agreed upon by both parties. Our role is to follow the instructions outlined in the contract and ensure a fair and secure process for all involved parties.
  Payment Deadline: It's important to highlight that the buyer's (you) failure to pay the seller on time, as per the agreed-upon deadline of March 15, is a critical factor in this dispute. Escrow.com cannot be held responsible for delays caused by late payments or failure to adhere to contractual obligations.
  Accessing Seller's Email: We take the security and privacy of our users very seriously. If it has come to our attention that you accessed the seller's email without proper authorization, we must address this matter with the utmost seriousness. Such actions are not only unethical but may also violate our terms of service.

  Given the completion of the contract, we encourage you to communicate directly with the seller outside of our platform to resolve any remaining issues. However, please be mindful of legal and contractual obligations as you proceed.

  We appreciate your understanding and cooperation in this matter. If you have any further questions or require assistance, please don't hesitate to contact us directly.
  
  Thank you for your understanding and cooperation.
  
  *********************
  Escrow.com Global Support Manager
  

  
  

  

  Business Response

  Date: 04/24/2024

  Dear Viet ***********************,
  
  Thank you for your feedback regarding transaction #********. We understand the urgency of your concerns and aim to address them comprehensively.
  
  Regarding the final payment timing, it's important to note that while Wise transfers typically take 2 to 3 business days, it's prudent to plan ahead to mitigate any potential risks associated with last-minute payments.
  
  Concerning the involvement of a third-party funder, we recognize the challenges posed by the short timeframe between account creation and verification. Despite our efforts to expedite the process, this may have contributed to delays in payment processing.
  
  As an escrow service, we are committed to facilitating transactions in accordance with the terms agreed upon by both parties. However,it's essential to acknowledge that adherence to contractual obligations,including timely payments, is critical to the success of the transaction.
  
  Regarding access to the seller's email, we prioritize the security and privacy of all users on our platform. Unauthorized access to email accounts is a serious matter that requires our immediate attention. In your most recent response, you stated I request that these accusations be retracted from the record. (If possible, provide documentation to support this claim.)Please see the attached screenshots of an email you sent to us using the Sellers email address ******************.
  
  We'd like to inform you that $11,000 USD has already been refunded in connection with this transaction.
  
  Thank you for your understanding and cooperation.

  *********************
  Escrow.com Global Support Manager

  Customer Answer

  Date: 04/24/2024

   
  Complaint: 21528873
  
  I am rejecting this response because:

  Transfer Speed and Responsibility: The assertion regarding the Wise transfer duration is unfortunately not accurate in the context of this transaction. ****, akin to other wire transfer services, typically completes transactions within a few hours when sent during business hours. The funds intended for Escrow.com were dispatched well within an operational day, making their arrival at your recipient bank's end expected the same day. Therefore, the delay or rejection experienced is evidently an issue on Escrow.com's part, either due to internal policies or banking procedures, which was not communicated at any point until it caused this significant disruption.

  
  Unauthorized Access: The claim of unauthorized use of the Seller's email warrants a more thorough examination. It appears there's a fundamental misunderstanding or assumption made by your support staff regarding the permissions and agreements between the involved parties. It's crucial to distinguish between an unauthorized access claim and one that considers the nuanced reality of business and personal interactions, especially in transactions involving digital assets like domain names. I urge Escrow.com to reassess the basis on which this claim was made, as the evidence provided does not conclusively prove unauthorized use but rather indicates a lack of complete information on the permissions granted by the Seller to use that specific email address for transaction-related communications.

  
  Documentation and Proof: The documents attached, while intending to substantiate Escrow.com's position, unfortunately, do not address the core issue at hand the unjust rejection of a critical payment, nor do they disprove the authorization given for the email's use in this context. For a claim as serious as unauthorized email access, a deeper inquiry and more substantial proof are necessary to validate such a claim legally and ethically.

   

  Support manager should not make legal assumptions. This will be escalated to arbitration at minimum, as well as legal claims made to IC3 againsts the fraudulent action made by the seller, and the lack of seller enforcement.

  
  Sincerely,
  
  *********************