Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/03/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction initiated August 11, 2025 I am filing this complaint regarding my recent transaction as a seller through Escrow.com.On August 27, 2025, my shipment was delivered and signed for by the buyer **** tracking 1ZTBH1604207605834).Despite proof of delivery, the buyer has not acknowledged receipt in the escrow system.I contacted Escrow.com multiple times, but their representatives continue to state there is no set timeline for the buyer to respond and no plan to release the funds.This leaves me, the seller, in limbo with no protection, even though I fulfilled my obligation and provided proof of delivery.An escrow service is supposed to protect both parties, but in this case, Escrow.com is allowing the buyer to remain unresponsive indefinitely while withholding my funds.I am requesting the BBBs assistance in resolving this matter and ensuring Escrow.com either:Releases the funds to me as the seller, or Clearly defines and enforces a reasonable timeframe for releasing funds when a buyer fails to respond.Thank you for your attention.

  

  Business Response

  Date: 09/11/2025

  Dear ****** ***,
  Thank you for your feedback and for sharing your concerns with us. We understand your frustration regarding the release of funds after your shipment was delivered.
  At Escrow.com, the buyer is required to confi rm receipt within the inspection period that is set for the transaction. In your case, the inspection period was one day. If the buyer does not take action within that timeframe, the item is deemed accepted, and the transaction can be closed accordingly.
  We regret any inconvenience this may have caused and appreciate you bringing this matter to our attention. Your experience highlights the importance of providing clearer communication around inspection periods and the steps we take when buyers are unresponsive. We are reviewing our processes to ensure customers are better informed moving forward.
  After reviewing your transaction, we are pleased to confi rm that the transaction has since then been completed and that the payment has been successfully disbursed to your account. An email confi rmation of this disbursement was sent to your registered address.
  If there is anything further we can assist you with, please dont hesitate to reach out. Our team is here to help ensure your future transactions run smoothly.
  **** ***** **********
  Escrow.com Global Support Manager

  Customer Answer

  Date: 09/12/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ***

• Initial Complaint

  Date:08/25/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid Escrow.com to hold the funds for a vehicle purchase. I am the buyer. Escrow.com is not supposed to release the funds to the seller until I state that I accept the vehicle, OR the Inspection period expires. The vehicle arrived with many issues. Within the inspection period, I notified Escrow.com that the vehicle has problems and that I need to extend the Inspection period. They said that I simply need to send an email stating that the seller and I agreed to extend the inspection period. So I sent the email and cc'd the seller on that email. This email contained a thread where they could see that the seller agreed to the extension. Now, Escrow.com is stating that they cannot extend the Inspection period and are going to pay the Seller. I find this to be completely against what they are supposed to be doing. They are supposed to be protecting me from getting stuck with a bad car, but they did the exact opposite ! What I'm seeking is for them to do their job and allow me to return the vehicle to the seller and then give me my money back. Thank you.

  

  Business Response

  Date: 09/04/2025

  Dear ***** ****,
  Thank you for your feedback and for sharing these details with us so we could review your case promptly.
  We understand your concerns regarding the inspection period and the handling of your transaction. At Escrow.com, we highly value the security of both buyer and seller, and in some cases this means requesting confi rmation from both parties before adjustments to the transaction can be fi nalized.
  We want to assure you that our intention is never to disadvantage either party, but rather to ensure that any updates to the transaction terms are fully agreed upon and securely documented. This sometimes requires additional steps, which can understandably cause frustration. This also highlights the importance of preparing the transaction to avoid any possible issue.
  After reviewing your case further, we understand that this has been fully resolved and that the payment has been disbursed to the seller.
  If you have any further questions or need additional support, please dont hesitate to reach out. Were here to help and ensure your experience is as smooth as possible.
  **** ***** **********
  Escrow.com Global Support Manager

  Customer Answer

  Date: 09/04/2025

   
  Complaint: 23793057
  
  I am rejecting this response because:

  The seller (which is NOT the merchant) and I (the buyer) negotiated offline and settled on a $1,000 price reduction for the vehicle sale.   The seller and I then informed the merchant of this development.   I then agreed (with the merchant) to withdraw my BBB complaint after the seller was paid his $6,250 for the vehicle and I was refunded the $1,000 price reduction.   

  I NEVER RECEIVED ANY INDICATION FROM ESCROW.COM THAT I HAD RECEIVED THE $1,000 REFUND.

  I have been checking the escrow.com website and EVEN TO THIS DAY, the transaction is still showing as "IN DISPUTE".    Please see screenshot attached, which was just taken.

  THEN, I just now checked my banking account and see that the $1,000 refund HAD BEEN MADE on 8/27/25.

  Why has there been no notification sent to me that the refund was processed ?   Why does the escrow.com website still show the transaction as being "IN DISPUTE" and not closed ?   Please note that the "IN DISPUTE" status reflects the transaction BETWEEN THE SELLER AND I,  and NOT that I have an open BBB complaint against the merchant.

  In conclusion, this ongoing, continuing INCOMPETENCE on escrow.com's part is clear and disturbing.

  WHAT I WANT BEFORE I CAN WITHDRAW THE BBB COMPLAINT:

  Escrow.com needs to mark the transaction between the seller and I as completed and CLOSED.   THEN, I will will withdraw my BBB complaint.

  Thank you.

  -***** ****

  

  Business Response

  Date: 09/11/2025

  Dear ***** ****,
  Thank you for sharing these details with us and giving us the opportunity to review what happened.
  Were sorry for the confusion caused by not receiving a refund notifi cation and by the transaction continuing to show as In Dispute on your Escrow.com account. We realize how this could have been frustrating, and we appreciate you raising it so we could take a closer look.
  To clarify, the $1,000 refund was successfully processed on August 27, 2025, and those funds have been returned to your bank account. In addition, the transaction has now been marked as closed in our system, and this status should be refl ected in your transaction details as well.
  We regret that the website display did not update in real time and that you did not receive confi rmation of the refund at the time it was issued. We are reviewing this internally to ensure that updates and notifi cations are clearer moving forward.
  If you still notice any discrepancies when reviewing your account, please dont hesitate to contact us directly so we can verify and provide confi rmation immediately. Were here to ensure you have complete confi dence in the status of your transaction.
  **** ***** **********
  Escrow.com Global Support Manager

  Customer Answer

  Date: 09/12/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:08/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 31, 2025, I initiated an escrow transaction on Escrow.com for the purchase of a business through their platform. The funds were transferred promptly, and Escrow.com accepted and held the money for nearly a week without raising any issues.On August 5, 2025, I received a notice from Escrow.com stating that they were cancelling the transaction and would issue a refund. Their reasoning was that the transaction involved real estate located in a state that is not supported by their platform for real estate services.This reasoning is factually incorrect and highly misleading. The transaction does not involve the sale of any real estate it is the sale of a business that operates within a leased commercial space. Furthermore, the business is located in **********, which is listed on Escrow.coms own website as a supported state.Escrow.com also claimed that the seller had confirmed the inclusion of real estate in the transaction. This is false the only information requested by Escrow.com was the address where the business operates, which the seller provided. At no point did the seller state that the real estate was being sold.Escrow.com held a large sum of money for several business days before suddenly cancelling the transaction without prior warning and with no specific timeline provided for the refund. In fact their website doesn't even list that the transaction was cancelled, it lists as under review. This has caused serious disruption and uncertainty during a time-sensitive business purchase.I am requesting that Escrow.com:- Immediately releases the funds being held.- Provide a clear explanation of how such a serious misclassification occurred.- Review and improve their procedures to avoid holding customer funds for nearly a week before conducting basic due diligence.

  

  Business Response

  Date: 08/17/2025

  Dear ****** ********,
  Thank you for bringing your concern to our attention. We have reviewed the details of your transaction and
  understand how important this purchase was for you.
  After further review of your case, we determined that the transaction should have gone through without
  issues. Unfortunately, it was misclassified which led to the cancellation notice you received. We
  acknowledge this was an error on our part and apologize for the inaccurate information provided during
  your contact with our team.
  Following our internal review, we have already updated our procedures to prevent this from reoccurring in
  the future. Please be assured that our intention was never to delay or hold your transaction. These steps
  are necessary to secure the transaction and protect both parties involved.
  We can confirm that your refund has been processed successfully and should be credited into the original
  bank account linked to your Escrow.com profile. While most banks post refunds promptly, processing times
  can vary. If the funds have not appeared yet, we are more than happy to provide a receipt of the transfer or
  assist in checking with your bank to confirm its status.
  We appreciate your patience as we worked through this matter and remain available to assist should you
  decide to proceed with this business purchase or need any further support.
  
  **** ***** **********
  Escrow.com Global Support Manager

• Initial Complaint

  Date:07/18/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has held onto my money far in excess of that as advertised. For example, they took three business days to verify my payment, and have asked for ever more onerous and ridiculous proofs that this transaction is not fake. The seller has been very patient, but I am furious by the many requests for more and more documentation.I am buying a used motorcycle, which was delivered to me via the local Indian dealer, who is completing repairs on it. escrow.com now wants a Bill of Lading for a motorcycle that was driven 20 miles to the dealer. There is no such thing. They delay, delay, and delay. They should be banned from doing business,I am a disabled American Veteran who has been volunteering in ******* to help out with abandoned animals, and I believe this is the reason they are discriminating against me. My brother-in-law is taking delivery of the motorcycle for me, and I have already paid thousands of dollar to the dealer for necessary repairs. And yet, escrow.com refuses to pay the seller the money I transferred from my ************ account. The source of my funds comes from my military pension and Social Security. But escrow.com treats me like a criminal. They are the absolute worst.

  

  Business Response

  Date: 07/25/2025

  Dear **** *****,
  Thank you for taking the time to share your concerns with us. We understand how frustrating this process
  has felt, especially with the number of document requests you received.
  We want to sincerely apologize for how this experience unfoldedparticularly the confusion around the
  delivery documentation and the time it took to verify your payment. We recognize that these steps caused
  delays, and we regret the inconvenience this created for you and the seller.
  To clarify, our team requested these details in line with our standard verification procedures, which apply to
  all high-value vehicle transactions. Even in cases where the vehicle is transported over a short distance, we
  must ensure theres clear confirmation of delivery before releasing funds. These requirements are in place
  to protect all parties involved, and not meant to reflect any assumptions about our customers.
  Were pleased to confirm that the sellers disbursement has already been processed. We value your
  feedback and will be reviewing this case internally to see how we can streamline similar transactions in the
  future without compromising security.
  If theres anything more we can assist you with, please dont hesitate to reach out. Were here to help.
  **** ***** **********
  Escrow.com Global Support Manager

  Customer Answer

  Date: 07/25/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:07/01/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just had a terrible experience with them. No amount of information was enough for them so after 1 hour of demanding that they cancel the escrow contract *** A finally did. Yet, they didn't return the $600 ****** payment denying that they received it, yet ****** shows it as a completed payment. Watch out. Find another solution.

  

  Business Response

  Date: 07/02/2025

  Dear ******* ****,
  Thank you for sharing your experience with us. We understand how concerning it can be when payment
  issues arise, and we appreciate the opportunity to address this with you.
  Weve carefully reviewed the details of your transaction and can confirm that it was canceled per your
  request. At the time of cancellation, the payment had not yet appeared on our end, which is why we were
  unable to process a refund immediately. A few hours after your initial contact, the payment did reflect in our
  system. However, by that time, a dispute had already been filed through the payment processor, which
  added additional steps and complexity to the resolution process.
  We remain committed to assisting you and we are pleased to confirm that the refund has now been
  completed.
  We understand this experience was not what you expected, and we truly appreciate your patience and
  cooperation throughout. If theres anything more we can assist you with, please dont hesitate to reach out.
  Were here to help.
  
  **** ***** **********
  Escrow.com Global Support Manager

  Customer Answer

  Date: 07/03/2025

   
  Complaint: 23545346
  
  I am rejecting this response because:
  You are playing games with words. Its disgusting.  ****** payments are seen the moment that they are sent and received.  There is not a delay.  Not even a one second delay.  I showed the representative at your company a copy of ******* website showing that it was paid to you and that the payment was completed.  It then shouldve been recognized that you had my money while the representative claimed that you didnt.  Your representative tried to bump it up a level, but everybody ignored the representative evidently.   You did not listen to your customer nor did you care about what they said.  Initiative shouldve been taken to look at that image proving payment and giving a proper response instead of We didnt receive money from you.  To say that you didnt have the money or that it didnt show up until after the dispute came in is lie. I do not appreciate it and it is insulting.  

  Do some research and reflection yourself and give me an acceptable answer.  You have harmed me, Wasted my time, Lied to me before and lied to me again now.  
  

  Originally, I didnt need an apology. I just wanted my money back. Now I deserve an apology for you dressing this up to make yourself look good perhaps to the BBB. 
  

  Do what is right.  

  
  ******* ****

  

  Business Response

  Date: 07/07/2025

  Dear ******* ****,
  Thank you for taking the time to share your concerns with us. We fully understand how upsetting and time-consuming this experience has been for you.
  We want to apologize for how this unfoldedparticularly that your documentation showing the completed ****** payment did not lead to an immediate resolution when you fi rst provided it. Its clear this added unnecessary frustration, and we apologize for the impact this had on your time and trust in us.
  We remain committed to providing clear and adequate support. Please know that were taking your feedback seriously and will be reviewing this situation internally to see how we can improve both our processes and communication going forward.
  If theres anything more we can assist you with, please dont hesitate to reach out.
  **** ***** **********
  Escrow.com Global Support Manager

  Customer Answer

  Date: 07/08/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:05/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Horrible service! I turned over my vehicle to the buyer on 04/18. ***** confirmed receipt and accepted vehicle same day. The transaction took another week to be closed on 04/25. Today is 05/02, No disbursement has been to me. I called and was notified the buyers billing address was wrong. Why does that matter? We have both fulfilled our end of the deal. Where is my money? They keep giving you excuses about documents they and they need one more day to transfer the money. They have over complicated a simple process and are doing something sketchy to keep your money.

  

  Business Response

  Date: 05/05/2025

  Dear ***** ******,

  Thank you for reaching out and sharing your concerns. We understand how frustrating delays can be, especially after all steps in the transaction have been completed.

  In this case, the disbursement did not proceed immediately due to a necessary clarification related to the transaction details. While the delay was not intentional, some reviews can occasionally take additional time to complete before a disbursement can move forward.

  Were pleased to confirm that the matter has now been resolved, and your disbursement is ready for processing.

  We truly appreciate your patience and understanding. If theres anything further we can assist you with, please dont hesitate to reach out.

  **** ***** **********
  Escrow.com Global Support and Operations Manager

• Initial Complaint

  Date:02/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Escrow.com was used to draft a contract and transaction for exchanging payment and title of a motor vehicle. Buyer ********* ****-****** told Seller Durakhshan ***** about doing the transaction on escrow.com in lieu of eBay.Buyer ********* ****-****** drafted the contract and transaction on escrow.com for the sale.However, according to escrow.com, she picked the incorrect category. The seller allowed the buyers to pick up the car based on the buyer's funds being held in escrow by escrow.com. Escrow.com voided the contract and transaction, while offering no empathy, remorse, or support for the buyer.The buyers was without the car in possession and no money due to Escrow.com engaging in wrongful business practice harming the consumer.Escrow.com Vice-President, ********* ******* ************************************** was attached on email correspondence. At no point did he correspond or stepped in to resolve the issue. Would you want to use ************************** to sell your car, where trust is required and due to one clerical error, which is not your fault, they completely leaver the consumer on their own accord. This is not the way to do business.

  

  Business Response

  Date: 02/25/2025

  Dear Durakhshan *****,
  Thank you for reaching out and sharing your concerns. We understand how important trust and reliability are in a transaction, and we appreciate the opportunity to address this matter.
  Based on our review, the transaction was initially set up under an incorrect category, which impacted how it was processed. We recognize the frustration this has caused and understand the challenges that resulted from this situation. While we strive to ensure a seamless experience for all parties, certain transaction structures require specifi c criteria to be met for security and compliance purposes.
  We understand that this was an unexpected outcome, and while the transaction could not proceed as originally intended, we are happy to assist in any way possible to help clarify the next steps. If there are any further details you need from us to support a resolution, please let us know.
  We appreciate your patience and are here to help. Please dont hesitate to reach out with any questions or concerns.
  **** ***** **********
  Escrow.com Global Support Manager

• Initial Complaint

  Date:02/09/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  October 21, 2024, 9:27 AM MST Disbursement is delayed for more than 1 business day October 19, 2024, 9:26 AM *** Buyer accepts the motor vehicle. October 19, 2024, 9:25 AM MST Buyer received the motor vehicle. Inspection period starts October 18, 2024, 4:23 PM MST Seller shipped motor vehicle through New owner is responsible with tracking number - ***************. October 14, 2024, 9:07 AM MST Escrow.com approves payment October 8, 2024, 7:56 PM MST Payment or partial payment arrived, awaiting processing. We are still processing the buyer's payment, please hold off shipping the motor vehicle until the payment is marked as secured. October 7, 2024, 10:34 AM MST Awaiting buyer payment. October 7, 2024, 10:34 AM MST Buyer initiates the transaction You can see the history, the buyer paid and is satisfied with purchase. Escrow.com is still holding the money since October 7th 2024. I have spent hours on the phone with customer service on multiple occasions. The bottom line is they say they cannot release information about the buyer. The buyer has been in steady communication with me and seems legit. This is very frustrating! They have BBB top business since 2017 on their site so I am hoping you will resolve this issue ASAP.

  

  Business Response

  Date: 02/19/2025

  Dear *********** Donno,
  Thank you for reaching out. We understand how important it is for your funds to be released in a timely
  manner, and we appreciate your patience while this matter is being reviewed.
  At this time, a dispute related to the transaction remains under review. We understand that the buyer has
  indicated that the payment was returned to us, but we are still awaiting the final outcome of the process.
  Our team is actively monitoring this and working to facilitate a resolution as quickly as possible.
  We recognize that this has been an unexpected delay, and we appreciate your cooperation as we navigate
  the necessary steps. We remain committed to assisting you and will keep you updated as soon as we have
  further developments.
  Please let us know if theres anything else we can do to support you in the meantime. Were here to help.
  **** ***** **********
  Escrow.com Global Support Manager

• Initial Complaint

  Date:02/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened a transaction to purchase a domain name on February 2, 2025. I wired the funds on February 3rd from my personal account. The funds were deducted from my account and I was charged a wire fee from my bank. It will be 5 days tomorrow that Escrow.com says they cannot research or validate the funds were sent. Meanwhile I am out over $3,000 in my checking account and ******************** has the never to tell me they can only research my wire if I provide them a wire payment receipt number. Well Escrow.com, my bank **************** only provides confirmation numbers and the funds were sent to ********, a US bank so the funds are there and I was charged the fee. I have called multiple times to try to address and the most recent conversation the customer service representative hung up on me. This is absolutely a joke. I would not ever do business with this company or service again. Not only have I wasted multiple hours of my time to complete, no one at this company is willing to help me. It's been 4 days and a wire gets processed the SAME DAY! Where are my funds and why haven't you secured them and processed my transaction. I have now had to call in and request that they change it to Debit to pay but now I don't want to even do that.

  

  Business Response

  Date: 02/12/2025

  Dear **** *****,
  Thank you for reaching out and sharing your concerns. We understand how frustrating it can be to experience delays, especially when funds have already been deducted from your account.
  Wire transfers typically process the same day, but in some cases, additional verifi cation may be required before funds are posted to your transaction. We appreciate your patience as we work to resolve this.
  To help ensure that your transaction is processed smoothly, we sometimes require additional payment confi rmation from your bank. Were happy to review any details you can provide so we can escalate this further if needed.
  After reviewing your case, were pleased to confi rm that the funds have already been successfully secured, and we are moving forward with your transaction. Our team is actively monitoring your transaction, and if you need any further assistance, were here to help.
  We appreciate your patience, and were here to ensure everything is completed smoothly for you.
  **** ***** **********
  Escrow.com Global Support Manager
  

• Initial Complaint

  Date:02/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used Escrow.com to conduct a transaction in which I sold a product to a buyer. The buyer provided payment through Escrow.com, and I shipped the item to the buyer, valued at about $3,000. Escrow.com then cancelled the transaction, stating that I shipped the product before they authorized me to. I shipped the product in the time frame agreed upon between myself and the buyer. The buyer and I both reached out to Escrow.com and expressed our desire to complete the transaction. Despite escrow.com holding the buyers money, and despite the fact that I have relinquished the product to the buyer, and despite our desires to move forward, Escrow.com cancelled the transaction. This puts me, the seller, in a particularly difficult situation, as I have not been paid AND I no longer have my product. I expressed this to Escrow.com and they told me to settle this outside of Escrow.com. The customer service has been abhorrent and this feels like very unreasonable business practices.

  

  Business Response

  Date: 02/12/2025

  Dear ******** *****,
  Thank you for reaching out regarding your experience. We understand how important it is for transactions to be processed smoothly and securely. However, Escrow.com operates strictly within regulatory guidelines, and transactions must adhere to our platforms terms of service to ensure compliance and security for all parties involved.
  In this case, the transaction was canceled because it did not meet the necessary requirements for an escrow transaction. Escrow.com is not a payment platform; rather, we facilitate secure escrow services, where funds are held and only disbursed when all conditions are met. Unfortunately, shipping an item before the transaction was authorized does not align with our escrow process.
  Since the transaction was voided, any resolution regarding the shipped item would need to be handled directly between the buyer and seller. While we regret any inconvenience this may have caused, our policies are in place to maintain security and compliance.
  Thank you for your understanding and cooperation.
  **** ***** **********
  Escrow.com Global Support Manager