Complaints

This profile includes complaints for Checkr, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Checkr, Inc.

  1 Montgomery St Ste 2000 San Francisco, CA 94108

  
• 

  Checkr Canada

  201 1155 Hartley Ave Coquitlam, BC V3K 7A1

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My court case is dismissed but Checkr.com Background Checks platform does not update it and I cannot get a job. I would be grateful if you could help me with this matter.Thank you in advance.Respectfully submitted,*********************

  

  Business Response

  Date: 04/18/2023

  Thank you for reaching out to us.

  We have completed our reinvestigation of the disputed information and have revised the information contained in your original report. 

  If our reinvestigation has not resolved your dispute, we need your assistance to conduct any further reinvestigation if you still believe that something is inaccurate on your report. You can provide that information to us by responding directly to the email we sent you upon completion of the reinvestigation, with documentation or a brief statement to any disputed portion of the report, explaining the nature of the dispute.
  
  Please contact us if you have any questions. Thank you for your patience during this process.

• Initial Complaint

  Date:04/11/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I accepted a job offer and they use Checkr as their background checker.Checkr reported false information. My disposition was not guilty and should not have put this on my background check. Now I might possibly lose my job offer due to the incorrect information on my background check.I have submitted court documents to them and have not heard back.I will most likely follow up with a law suit if they cannot get it corrected ASAP. and 100% will if the false information from my background check causes me to lose my job offer.

  

  Business Response

  Date: 04/18/2023

  Thank you for reaching out to us.

  We have completed our reinvestigation of the disputed information and have revised the information contained in your original report. 

  If our reinvestigation has not resolved your dispute, we need your assistance to conduct any further reinvestigation if you still believe that something is inaccurate on your report. You can provide that information to us by responding directly to the email we sent you today upon completion of the reinvestigation, with documentation or a brief statement to any disputed portion of the report, explaining the nature of the dispute.
  
  Please contact us if you have any questions. Thank you for your patience during this process.

  Customer Answer

  Date: 04/18/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:04/10/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been trying to work for DoorDash for over the past month. I applied for DoorDash in 2020 but was denied due to background check. I understood but now a lot of driving violations have fell off. All I need is for CheckR to run another background check and I should be good to go. I drive trucks fulltime so I know Im a safe driver. I just need CheckR to run my MVR again but its taking forever. I cant even log into my CheckR account

  

  Business Response

  Date: 04/11/2023

  Thank you for reaching out.
  A member of our support team will be in contact with you via email regarding the potential inaccuracies on your report that you have notified us of. Please keep an eye on your inbox.
  
  

  Customer Answer

  Date: 04/11/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:04/07/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has been extending and forgetting about background checks. People with zero things that affect the background check and no criminal records are waiting for no reason while other people with a abundance of things that extend the background check are potentially getting done faster. This is extremely unprofessional and has me consider what has happened to customer service anymore I have reached out to them for assistance and nothing has been done.

  

  Business Response

  Date: 04/10/2023

  Thank you for reaching out. 
  
  
  The only report we have on file that is currently Pending is an Uber report and it's in the final stage of completing county searches. The *** is currently 4/19/23. Please note that this is only an estimated completion date. We cannot guarantee when a report will complete. While most reports do complete in 3 to 7 business days, some can take longer depending on the counties and courts being searched. This *** may also be updated to reflect new information, and will be visible on the report *** section. For more information regarding ***, please see this *********** article.
  
  If you'd like to receive a copy of your report once it completes, please visit our Candidate Portal to request one.
  
  
  What happens next? We don't need anything else at this time. The party you applied with will be able to access your report once it's complete. Please keep in mind that Checkr does not make any hiring decisions. The party you applied with will make their own determination based on their own requirements and review of your report.

• Initial Complaint

  Date:04/06/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Same issue as other have been having, attempting to apply to doordash and must get a background check through these people. They keep suspending my check saying they need additional documents, when I attempt to reach out to provide these documents I get no answer, currently been on phone support for over an hour and 30 minutes and still no answer. Email support is just as unresponsive. Going though their automated system just gets you stuck in a feedback loop telling you to go back to doordash. This level of incompitence is uncalled for and is also costing me my job.

  

  Business Response

  Date: 04/07/2023

  Thank you for reaching out.  We've looked up your background check and it appears that we are having problems completing your Social Security Number (SSN) Trace based on the information you provided. As a result, we are unable to complete your background report.
  
  To help us proceed with the report, please upload a photo of your SSN card before 5/7/23 through the Candidate Portal using the following link: 
  
  ***********************************************************************************
  
  Please note, if we do not receive your information by the date listed above we will be unable to complete your report.
  
  Please ensure the following when uploading the picture of your SSN card:
  
  Image must be in color
  Please only submit the front of the document, as the back is not needed
  
  If you do not have a photo of your SSN card, please reach out directly to your local ************************************* (see here) to obtain an SS-5 -Numident record document that confirms your SSN and name. Please ensure that the document is stamped by the issuing Social ************************** If you have any further questions regarding the document, please communicate with the ************************* directly. Once you have obtained it, please upload a photo of the document through the above link. 
  
  If you have an Individual Taxpayer Identification Number (ITIN), but you do not have a Social Security number, please reach out to the company you applied with for assistance as we will be unable to proceed with the background report.
  
  If you have changed your name, please provide us with official court records showing that change. 

  Customer Answer

  Date: 04/07/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

   

  P.S If ***** reincarnated as a regulatory agency it would be the BBB, you guys really rock!

• Initial Complaint

  Date:04/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For almost a year, I have been actively fighting 2 criminal cases involving 3 charges that I am innocent. One of the cases was dropped after 30 days, unfortunately checkr updated all of my employers of my arrests and was dropped from 3 apps that I was employed from. The issue is a federal matter that prevents employers from adverse action or even denial of employers because of an arrest. The process is algorithmic based and unfortunately it was not programmed to follow the law. Once I was dropped from my apps because of the first charge I contested the results from within Checkr portal and it was removed but the other case was highlighted as "Consider" and the employers upheld their intitial decision based on information that is not legally supposed to be considered for adverse action or otherwise.Now the new background reports have denied me employment on 3 occasions that I can prove and there is no recourse for me. All I want is the public to know that they are facilitating unlawful behavior based on information that is not supposed to be disclosed

  

  Business Response

  Date: 04/05/2023

  Thank you for reaching out.
  A member of our support team will be in contact with you via email regarding the potential inaccuracies on your report that you have notified us of. Please keep an eye on your inbox.
  
  

• Initial Complaint

  Date:03/31/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been waiting on my background check to clear because I cant work at shift key without it but checkr keeps saying they cant complete my report with the *** that I entered which is crazy because thats my *** and checkr cleared a background check for me last year with that same ***. I cant get ahold of anyone, Ive sent multiple emails with no response and I have called the number 3 different times and been on hold for up to 2 hours with no answer. I need to get this matter cleared up asap so I can go back to work but its impossible with zero customer service from this business.

  

  Business Response

  Date: 03/31/2023

  Thanks for contacting us! I've looked up your background check and it appears that we are having problems completing your Social Security Number (SSN) Trace based on the information you provided. As a result, we are unable to complete your background report.
  
  To help us proceed with the report, please upload a photo of your SSN card before 4/30/23 through the Candidate Portal using the following link: 
  
  ****************************************************************************************;
  
  Please note, if we do not receive your information by the date listed above we will be unable to complete your report.
  
  Please ensure the following when uploading the picture of your SSN card:
  
  Image must be in color
  Please only submit the front of the document, as the back is not needed
  
  If you do not have a photo of your SSN card, please reach out directly to your local ************************************* (see here) to obtain an SS-5 -Numident record document that confirms your SSN and name. Please ensure that the document is stamped by the issuing Social ************************** If you have any further questions regarding the document, please communicate with the ************************* directly. Once you have obtained it, please upload a photo of the document through the above link. 
  
  If you have an Individual Taxpayer Identification Number (ITIN), but you do not have a Social Security number, please reach out to the company you applied with for assistance as we will be unable to proceed with the background report.
  
  If you have changed your name, please provide us with official court records showing that change. 

• Initial Complaint

  Date:03/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved from ********* to ****** recently. I have been an Uber Driver for a while and was a driver in *********. Since my move to ******, I have gotten my vehicle registered in ****** and changed my licensed state from ********* over to ******. I have an ACTIVE ****** license as of March 20th, 2023. Uber requires a background check to be completed on me. Uber used Checkr to run their background check on me. My report came back on March 30th with issues. The report contains inaccurate and outdated information regarding my licensed state, zip code, and license. The report states that I am licensed in ********* and that my current zipcode is *****. I have since then reported these errors to Checkr, yet they have failed to respond to me. I have provided my current ACTIVE ****** license as shown on the ****** DMV website. My current zipcode is *****, my current licensed ***************, and my Drivers License Number is different from the outdated one that Checkr reported on the background check I desire them to fix these errors, resubmit the report with CURRENT information to Uber fir their background check, I want them to formally apologize to ne that they completely messed up, and I want them to repay me for lost time and wages that I could have been earning had they actually performed a correct and current background check on me. Posted attachments include Checkr's outdated background check AND my current licensed state being ******.

  

  Business Response

  Date: 03/31/2023

  Thank you for reaching out.

  We run reports based on the information provided to us by the company requesting the report. In your case, Uber ordered two separate Motor Vehicle Reports. The first one was requested on 3/29/23 with your TN license and TN zip code. The second one was requested on 3/30/23 with your NV license and your NV zip code. We have successfully updated your first Motor Vehicle Report to your NV license and have alerted Uber so they can determine the next steps. Unfortunately we are unable to update the zip code on your first report, that is something that Uber would need to request if it was required. We do recommend reaching out to Uber directly though since the newer report has your NV zip code already.
  
  
  You can check the status of your background checks at any time by logging into the Candidate Portal.

• Initial Complaint

  Date:03/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have submitted 2 background checks to be completed by this company one on 3/17/23 and one 3/27/23. Every time they email me back stating they need more info I provide the social security number again and then it keeps saying that its pending. I has called 5 times and have been left on hold for 3 hours and it hangs up on me. I have emailed them a submitted help tickets and get no response and providing documentation that they need to process the request and have still gotten mo where. I have also submitted the call back selection and have not received a call back either. I need the call back or something resolved so I can coach my nephews football team this spring.

  

  Business Response

  Date: 03/29/2023

  Thank you for reaching out. 

  We've verified that your most recent *** Sports Leagues, LLC  background report is complete and ready to download from the ************************************ you applied with has access to your completed report. If you have any questions about your application or eligibility, please contact the company you applied with directly.

• Initial Complaint

  Date:03/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is full of c*** I reached out to them three times and still got no where. I sent in updated information about my criminal background and was told that they was not going to update it. So I decided to send send a copy of the email to my lawyer and the business that I sought-after employment. Below is the responses I recipient from them.

  

  Business Response

  Date: 03/27/2023

  Thank you for reaching out.
  A member of our support team will be in contact with you via email regarding the potential inaccuracies on your report that you have notified us of. Please keep an eye on your inbox.