Complaints

This profile includes complaints for Checkr, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Checkr, Inc.

  1 Montgomery St Ste 2000 San Francisco, CA 94108

  
• 

  Checkr Canada

  201 1155 Hartley Ave Coquitlam, BC V3K 7A1

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am disputing inaccurate, incorrect, and misleading information contained in the pre-adverse notice received by Clipboard Health. Check r IS IN VIOLATION OF THE FAIR CREDIT REPORTING ACT ON CONSUMERS AND WHICH THEY REPORT OUTDATED OR NON-RELEVANT INFORMATION. THEY DO NOT GET PERMISSION FROM THE CONSUMER UNDER PERMISSIBLE PURPOSES. THEY ARE CONDUCTING SHADY BUSINESS PRACTICES BY REPORTING OUTDATED IRRELEVANT INFORMATION TO THE COMPANIES WHO SEEK TO DO BACKGROUND CHECKS. CHECKR INADVERTENTLY PICKS AND CHOOSES TO DISPLAY INCORRECT AND OUTDATED INFORMATION WITHOUT TAKING THE TIME VERIFY OLD DATA; THEY ARE IN BREACH OF COMMITTING DEFAMATION OF CHARACTER BY BEING LIBEL FOR PUBLISHING, PRINTING, EXPRESSING THROUGH WRITING FALSE STATEMENTS THAT ***** A PERSONS REPUTATION. BECAUSE THIS INFORMATION IS PRINTED, IT IS OFTEN MORE PERMANENT AND EASILY SHARED CAUSING MORE HARM. I HAVE SUBMITTED DOCUMENTS TO CHECKR FROM THE COMPANY INDICATING IN JANUARY 2025 THAT I WAS NO LONGER ON AN EXCLUSION LIST. HOWEVER, THEY WROTE TO THE CLIENT THAT THEY SHOULD CONSIDER I HAVE DONE 3 BACKGROUND CHECKS SINCE JANUARY 2025. CHECKR EACH TIME HAS STATED THE SAME THING THAT I WAS ON THIS LIST. HOWEVER WHEN YOU GO TO THE SITE AND TYPE MY NAME IN TO SEE IF I AM APART OF THE LIST MY NAME DOES NOT APPEAR AS WAS STATED IN THE LETTER BY THE COMPANY ******** WHO TOOK ME OFF THE LIST. WHY IS THIS COMPANY REPORTING WRONG INFORMATION TO HINDER ME FROM OBTAINING CREDIT, EMPLOYMENT, HOUSING, AND ANY OTHER THING THAT WE ARE RIGHTFULLY ENTITLED. THIS COMPANY HAS HINDERED ME SINCE JANUARY 28, 2025. CHECKR IS HAS CAUSED ME TO BE DENIED EMPLOYMENT BY SEVERAL NURSING COMPANIES, BUT MOST RECENTLY WITH CLIPBOARD HEALTH ON SATURDAY JULY 12, 2025. I CONTACTED THEM OF THE ***** AND TO HAVE THEM REMOVE DEROGATORY INFORMATION, BUT THIS WAS NOT DONE. THESE STATEMENTS ARE INACCURATE AND VIOLATE MY RIGHTS UNDER THE FAIR REPORTING ACT (15 U.S.C. 1681i), AND ARE ADVERSELY AFFECTING MY ABILITY TO GAIN EMPLOYMENT.

  

  Business Response

  Date: 07/18/2025

  Thank you for reaching out to us.
  
  Checkr has received your dispute request and has completed the reinvestigation for the disputed matter. In addition to resolving the dispute, **** also explained to you why certain information may return on a consumer report. Checkr is not required to remove accurate and complete information from your consumer report.
  
  

  Customer Answer

  Date: 07/18/2025

   
  Complaint: 23599007
  
  I am rejecting this response because:
  Checkr did not do a thorough investigation and contact medi *** to determine if I was still on the list. When I contacted them I received a letter stating that I was not on the list. Checkr never went to the site to easily put my name in and it would show that I am not on the list. They continue to be libel for putting wrong information on their site. 
  Sincerely,
  
  ******** ********

  

  Business Response

  Date: 07/24/2025

  Checkr has received your dispute request and has completed the reinvestigation for the disputed matter. In addition to resolving the dispute, **** also explained to you why certain information may return on a consumer report. Checkr is not required to remove accurate and complete information from your consumer report.

• Initial Complaint

  Date:07/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been waiting on Checkr to complete a background check on me for **** since June 6, 2025. I have gotten multiple background checks in the past by Checkr and they never took more than 1 day to compete. Now all of a sudden, the background check has been pending for over a month. I have no felony or misdemeanor record. My MVR shows a ticket that I received under conspicuous circumstances that can be classified as a misdemeanor, but that was handled as a minor infraction on my MVR report because it never reported as a criminal conviction on the criminal portion of my background record. Recently, I had some really bad, vindictive people threaten me with the notion that I had a "misdemeanor". I believe **** and Checkr are working collaboratively with these people to force the minor infraction on my record to report as a criminal conviction. They may be contacting court officials to "stir the pot a bit" just to cause problems, instead of just leaving "well enough" alone. There is no other explanation for why something that usually only takes one day, is still pending 37 days later. The other issue worth mentioning is I requestedctgecreportvon june 6, 2025 and waited, made calls, and waited, and then all ogmf a sudden on June 30, 2025 **** canceled my report without reason or explanation, and neither **** nor Checkr even bothered to notify me of the cancellation. I only found out randomly after logging in to the Checkr candidate.portal.

  

  Business Response

  Date: 07/13/2025

  Thank you for reaching back out.
  
  Please understand that the estimated completion date on a pending report is simply an estimate based on historical turnaround times. As a ************************** we are not able to guarantee a reports completion date as we do not have the ability to impact the record request process or timeline at any given county court. An update to the estimated completion date is not reflective of a hold being placed on a report.
  
  Once your reports are complete, they will be available to download from the Candidate Portal.
  
  Thank you,
  
  

  Customer Answer

  Date: 07/14/2025

   
  Complaint: 23593600
  
  I am rejecting this response because: Checkr had the audacity to cancel the report AGAIN TODAY (see the attached screenshot) just because I decided to report them to the BBB.  I reported Checkr because I believe Checkr was attempting to "create" a fall criminal background report on me because of a ticket on my MVR since ************************************************************************* the State of ***************
  
  Sincerely,
  
  ****** ***********

  

  Business Response

  Date: 07/18/2025

  While most checks complete in 3 to 7 business days, some can take longer. 
  Oftentimes, DMV and the courts have delays and closures. Checkr reviews many databases and county records, and some county courts take longer than others to report data. 
  
  Please know I completely understand your frustration. We want the report to be completed as quickly as possible as well - and once that's done, you'll be notified. 

• Initial Complaint

  Date:07/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for a job. The company hiring me used Checkr to do my background check. In this background check, they stated that I have a felony from 93'. If you look on the Winnebago County Courts website, you can see the case they referenced was a misdemeanor with a fine of $150. Nothing even close to a felony. This has put my job at risk due to their inaccuracy. Their review period can go from 30 to 45 days. This is unacceptable since I have already interviewed and this is the last step before hiring. I tried to get ahold of customer service. ******* John **** kept telling me its being reviewed and 30 days is the timeframe. I asked to escalate with no answer. I may lose my chance at this job because they can't help you.

  

  Business Response

  Date: 07/13/2025

  Thank you for reaching out. A member of our support team will be in contact with you via email regarding the potential inaccuracies on your report that you have notified us of. Please keep an eye on your inbox.
  
  

  Customer Answer

  Date: 07/14/2025

   
  Complaint: 23586966
  
  I am rejecting this response because:

  This is just an automated response with no resolution which shows they truly dont care about how they affect the community with their inaccuracies.  Im sure they did this hoping i would respond within the 5 days and this would go away.
  
  Sincerely,
  
  **** *********

  

  Business Response

  Date: 07/18/2025

  Thank you for reaching out. A member of our support team will be in contact with you via email regarding the potential inaccuracies on your report that you have notified us of. Please keep an eye on your inbox.
  
  

  Customer Answer

  Date: 07/18/2025

   
  Complaint: 23586966
  
  I am rejecting this response because: It is just an automated response with no resolution within it.
  
  Sincerely,
  
  **** *********

  

  Business Response

  Date: 07/24/2025

  Thank you for reaching out. A member of our support team will be in contact with you via email regarding the potential inaccuracies on your report that you have notified us of. Please keep an eye on your inbox.

  Customer Answer

  Date: 07/24/2025

   
  Complaint: 23586966
  
  I am rejecting this response because:  This is the third time they just send an automatic reply to a dispute.  When do they get held accountable or do they just keep sending these until i stop replying?
  
  Sincerely,
  
  **** *********

• Initial Complaint

  Date:07/10/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submit this complaint against Checkr, Inc. because of an incorrect history report that prevented me from working with ****. About a month ago, I was fined for the temporary license plate of a vehicle I just bought. This license plate was legally issued by the dealer. I immediately submitted all the necessary documents to the court and the case was officially rejected. I provided Checkr with: Court dismissal report Proof of purchase and registration Official plate and license documents Although I followed all procedures and submitted these documents, Checkr did not correct its past report. As a result, my Uber driver account has been suspended and I am unable to generate revenue. I respectfully request that Checkr update my past report to reflect the correct legal outcome and inform **** to remove the suspension from my account. Thank you for your help. ******* ***** **********. ***************************

  Customer Answer

  Date: 07/10/2025

  I submit this complaint against Checkr, Inc. because of an incorrect history report that prevented me from working with ***** About a month ago, I was fined for the temporary license plate of a vehicle I just bought. This license plate was legally issu...

  

  Business Response

  Date: 07/13/2025

  Thank you for reaching out. A member of our support team will be in contact with you via email regarding the potential inaccuracies on your report that you have notified us of. Please keep an eye on your inbox.
  
  

  Customer Answer

  Date: 07/15/2025

   

  As of today, it has been over one week since I filed my complaint, and Checkr has not contacted me in any wayno emails, no calls, no resolution.

   

  Furthermore, despite my legal case being dismissed over a month ago, my **** account remains suspended due to the incorrect background report Checkr provided. This is severely affecting my ability to work.

   

  I kindly request that BBB continue to assist with this matter, as I have not received any communication or resolution from Checkr.

   

  Thank you for your attention.

  

  Business Response

  Date: 07/18/2025

  Thank you for reaching out to us.
  We have completed our reinvestigation of the disputed information and have revised the information contained in your original report. 
  If our reinvestigation has not resolved your dispute, we need your assistance to conduct any further reinvestigation if you still believe that something is inaccurate on your report. You can provide that information to us by responding directly to the email we sent you upon completion of the reinvestigation, with documentation or a brief statement to any disputed portion of the report, explaining the nature of the dispute.
  
  Please contact us if you have any questions. Thank you for your patience during this process.

• Initial Complaint

  Date:07/08/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They did my background and today 7/8/2025 I received a copy of my background which disqualified me from a below minimum pay opportunity. The report had all my information mixed up. Correct information, however in the wrong places. This same company did 3 prior background checks which were accurate . This last background check is a complete disaster of my information and should be corrected immediately.

  

  Business Response

  Date: 07/09/2025

  
  Thank you for reaching out to us.
  As a ************************** Checkr reports records that are requested by the company you applied with and provided by the agency or office that houses those records. Checkr does NOT assess your report, make recommendations, or determine company requirements regarding engagement.
  If you believe any records on your report are inaccurate or should not be reportable, you may submit a dispute via the Candidate Portal or by reaching out to us, either directly or in reply to this correspondence.
  Please note that paying off fines and tickets or otherwise satisfying a court and/or state Department of Motor Vehicle (***) penalty does not always result in the removal of the associated record. As long as a record is returned to us by the office that keeps that record, it will be included on your report and may be taken into consideration by the company you applied with.
  If you are attempting to dispute a decision made by the company you applied with, please reach out to the company directly.
  
  

  Customer Answer

  Date: 07/09/2025

   
  Complaint: 23573363
  
  I am rejecting this response because: I've entered my correct and up to date residency information. Your platform doesn't allow change of address when as needed,  only at the start of downloading the app,  which is what I did.  So my background check done for only one company was done up to 4 years ago and not up to date.  Nobody responded to me after dispute via email due to the fact of not being allowed to dispute any other way. You need up to date information to do a background check.  And that wasn't done and can't stay as is.

  
  Sincerely,
  
  ******* **** Jr 

  

  Business Response

  Date: 07/13/2025

  Thank you for reaching out to us.
  As a ************************** Checkr reports records that are requested by the company you applied with and provided by the agency or office that houses those records. Checkr does NOT assess your report, make recommendations, or determine company requirements regarding engagement.
  If you believe any records on your report are inaccurate or should not be reportable, you may submit a dispute via the Candidate Portal or by reaching out to us, either directly or in reply to this correspondence.
  Please note that paying off fines and tickets or otherwise satisfying a court and/or state *************************** (DMV) penalty does not always result in the removal of the associated record. As long as a record is returned to us by the office that keeps that record, it will be included on your report and may be taken into consideration by the company you applied with.
  If you are attempting to dispute a decision made by the company you applied with, please reach out to the company directly.

• Initial Complaint

  Date:07/08/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* is currently the background company for ****. They stated a background check would take no more than 3 to 7 business days. It is been well over a month and I have been calling **** and checkr your every week. Checker has zero customer service representation. They have an automated phone line that hangs up on you. No one will get back to you and there is no one to take your complaints or resolve issues. They are impossible to get a hold of.

  

  Business Response

  Date: 07/09/2025

  Although some reports do take longer than average to complete, we know that this can be concerning. We understand your frustration and sincerely apologize that the report has not been able to complete within the average time expectations.
  We have verified that your background check is proceeding normally. Due to court delays and closures throughout the country, we are still experiencing some delays in receiving records, and unfortunately, we will not have an update on your report until these records are provided to us directly by the courts. Please note, there continue to be delays as clerks and representatives make their way through extensive backlogs and other requests. 
  Please also note that based on the request of the company you have applied to work with, we may search counties where you currently live or that may be associated with your address history, and those counties may or may not keep electronic records. As a ************************** there are procedures we are required to follow in order to collect information and complete background checks. As a result, we are unable to expedite our search or take additional steps to speed up the process. 
  We assure you that we are doing everything we can to obtain the necessary records and complete your background check. As soon as this phase of the background check is completed, your report will be finalized. The next step would then be for the company you applied with to reach out to you with their decision.
  Thank you for your patience.
  
  

  Customer Answer

  Date: 07/09/2025

   
  Complaint: 23571309
  
  I am rejecting this response because: it has been more than 30 days and will soon be approaching 2 months. I understand there are holiday delays. But this background check was started well before those holidays. In ******** terms you have effectively stopped my ability to work for my company for almost 2 months and I have not received a paycheck from them because I cannot work until this background is complete. Well I understand you may be overwhelmed with work please understand my financial living conditions are being affected. 
  
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 07/13/2025

  Thank you for reaching back out.
  
  Please understand that the estimated completion date on a pending report is simply an estimate based on historical turnaround times. As a ************************** we are not able to guarantee a reports completion date as we do not have the ability to impact the record request process or timeline at any given county court. An update to the estimated completion date is not reflective of a hold being placed on a report.
  Once your reports are complete, they will be available to download from the Candidate Portal.
  Thank you for your patience!
  
  

  Customer Answer

  Date: 07/14/2025

   
  Complaint: 23571309
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:07/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint against Checkr, Inc. regarding the reporting of outdated and legally protected personal information, in violation of my rights under the Fair Credit Reporting Act (FCRA), 15U.S.C. 1681 et seq., and related consumer protection statutes.Consumer Information:* Name: Quienece ******** * DOB: *************** * Address: *************************************** * Phone: ************ Nature of Complaint:1. Checkr is currently reporting personal information that is outdated, inaccurate, or beyond the permissible reporting timeframe defined by the FCRAspecifically, records older than seven years, or those expunged or sealed. Under FCRA, **** must maintain strict procedures to ensure all reported data is accurate, timely, and complete, and must remove or update information that is disputed or cannot be verifiedI submitted a written request for deletion of this information on [exact date you requested deletion], in accordance with my rights under FCRA and state privacy laws. Once notified of inaccurate or outdated information, the reporting agency must conduct a thorough reinvestigation within **************************** correct any unverifiable information Despite this request, Checkr has failed to delete or correct the disputed information. Under federal law, they are required to remove unverified or outdated records after proper dispute .This failure has caused me serious harm[e.g., job applications denied, housing denied, reputational damage]. It represents a willful disregard for my legal rights and obligations under ****. I am entitled to recovery of actual and statutory damages, attorneys fees, and court costs Requested Outcome:* Immediate deletion of all outdated, inaccurate, or unverified personal information from Checkrs database.* Written confirmation of deletion and the specific records removed.* A statement that Checkr will not reinsert the deleted information without notifying me i

  

  Business Response

  Date: 07/09/2025

  Thank you for reaching out to us.
  
  Checkr has received your dispute request and has completed the reinvestigation for the disputed matter. In addition to resolving the dispute, **** also explained to you why certain information may return on a consumer report. Checkr is not required to remove accurate and complete information from your consumer report.
  
  

  Customer Answer

  Date: 07/09/2025

   
  Complaint: 23569646
  
  I am rejecting this response because:
  Because the company is reporting inaccurate information and things thats past 7 years 15usc 1681 c violations of consumer law and also I never signed a contract with the company agreeing to give anyone my information Must obtain standalone disclosure and written consent before conducting a background check

  Must provide the full consumer report if you request it, and allow you to dispute inaccuracies ?.
  Can be held civilly liable: consumers can sue for willful or negligent violations and recover damages 15?U.S.C. ?1681b(b)(2)(A) mandates that a consumer reporting agency must get written consent after a standalone disclosure before running a consumer report.
  15?U.S.C. ?1681g requires them to provide a summary of rights, methods to obtain the report, and dispute procedures when you request your file
  Sincerely,
  
  Quienece ********

  

  Business Response

  Date: 07/13/2025

  Checkr has received your dispute request and has completed the reinvestigation for the disputed matter. In addition to resolving the dispute, **** also explained to you why certain information may return on a consumer report. Checkr is not required to remove accurate and complete information from your consumer report.

• Initial Complaint

  Date:07/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company who contracts me to do work requested a background check through Checkr on 6/26. Immediately a majority of the report was completed and my motor vehicle report was fully completed and I was given an estimated completion date of 6/27 which it was no completed by. On 7/2 I received an updated estimated date of 7/1. This company has completed reports for me in the past in 1-3 days tops. I have no criminal record or anything that would need further investigation. The lack of transparency with this company really scares me since they have all my personal information and access to records I cant even access and they cant not even update me with where they are in the process or what the hold up is or anything. They have already cost me thousands of dollars dude to not being able to work for over a week with no information provided to me and no optional contact to get more information. I believe someone that is providing a service such as this should have to be more transparent with its customers and provide regular updates while they are in possession of a persons person identification information. Since there is no one to speak to I am worried about the validity of this company and if my information is getting passed out to whoever they please for whatever reason they please. I understand some things may take longer for whatever reason but to keep customers in the dark about the processes preventing them from working should be illegal.

  

  Business Response

  Date: 07/07/2025

  Thank you for reaching out to us.
  As a ************************** Checkr reports records that are requested by the company you applied with and provided by the agency or office that houses those records. Checkr does NOT assess your report, make recommendations, or determine company requirements regarding engagement.
  If you believe any records on your report are inaccurate or should not be reportable, you may submit a dispute via the Candidate Portal or by reaching out to us, either directly or in reply to this correspondence.
  Please note that paying off fines and tickets or otherwise satisfying a court and/or state Department of Motor Vehicle (***) penalty does not always result in the removal of the associated record. As long as a record is returned to us by the office that keeps that record, it will be included on your report and may be taken into consideration by the company you applied with.
  If you are attempting to dispute a decision made by the company you applied with, please reach out to the company directly.
  
  

• Initial Complaint

  Date:07/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June 2025, I contracted with Checkr as an employer for a background check on a new prospective employee. I selected a $59.99 package and added a $35 employment check. After completing the check I was charged an additional $119.90. I assumed a simple billing mistake, but was told that Checkr had passed through 3rd party costs to me. In advertising their original service Checkr was disingenuous about their pricing and performed a "bait and switch" to get my business. I have asked what 3rd party fees they paid - but they have refused to disclose them. In short - I was conned.

  

  Business Response

  Date: 07/07/2025

  
  Thank you for reaching out. It seems that a member of our support team has already reached out to you via email. Please keep an eye on your inbox.
  
  

• Initial Complaint

  Date:07/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My background check is coming back with something on it that should not be on there. I have now disputed it four times with checkr and every time I dispute it within five minutes I get an email saying its denied. First of all how does that even give them enough time to do investigation!? Second of all its not accurate and it should not be on there and they are refusing to help. Third of all I am being refused to speak to a supervisor a manager, and no one is helping to resolve my problem. I have been driving for DoorDash for 6+ years and now all of a sudden this thing is on my background report and its hindering my ability to work and this is my only source of income. They have froze my DoorDash account. It is locked because of checkr and Im unable to work and due to being unable to work also means Im unable to pay for my hotel that I pay for on a nightly basis so I have somewhere to sleep and also provides me with the ability to eat every day and I havent been able to work because of this so now I have nowhere to sleep and nothing to eat. And what do they say, oh, Ill follow up by email in which they never do

  

  Business Response

  Date: 07/07/2025

  
  Thank you for reaching out to us.
  
  Checkr has received your dispute request and has completed the reinvestigation for the disputed matter. In addition to resolving the dispute, **** also explained to you why certain information may return on a consumer report. Checkr is not required to remove accurate and complete information from your consumer report.