Complaints

This profile includes complaints for Checkr, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Checkr, Inc.

  1 Montgomery St Ste 2000 San Francisco, CA 94108

  
• 

  Checkr Canada

  201 1155 Hartley Ave Coquitlam, BC V3K 7A1

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Checkr has destroyed my fulltime **** job by putting my background check into infinite delayed period of processing. The estimated time of completion given is unknown snd there is zero outlets for support. The delays are because they are seeking legal records in states and jurisdictions I have never been to. they are looking up records on someone else with same name and using it for my results. Ive been crippled financially by the stuck check.

  

  Business Response

  Date: 11/26/2024

  Thank you for reaching out.
  
  Please understand that the estimated completion date on a pending report is simply an estimate based on historical turnaround times. As a ************************** we are not able to guarantee a reports completion date as we do not have the ability to impact the record request process or timeline at any given county court. An update to the estimated completion date is not reflective of a hold being placed on a report.
  

  Once your reports are complete, they will be available to download from the Candidate Portal.

  
  Thank you for your patience!
  

  
  

  Customer Answer

  Date: 11/26/2024

   
  Complaint: 22598697
  
  I am rejecting this response because: They are not responding to the actual complaint. they are looking up the wrong jurisdictions for background decisions. Other people with my same name. States and counties I have never been anywhere near. I will pursue further legal action if continued delays attributed to false report seeking. 
  
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 12/02/2024

  Thank you for reaching out.
  
  Please understand that the estimated completion date on a pending report is simply an estimate based on historical turnaround times. As a ************************** we are not able to guarantee a reports completion date as we do not have the ability to impact the record request process or timeline at any given county court. An update to the estimated completion date is not reflective of a hold being placed on a report.
  
  Once your reports are complete, they will be available to download from the Candidate Portal.
  
  Thank you for your patience!

• Initial Complaint

  Date:11/19/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Checkr provided an background check with incorrect info. They stated they were unable to verify employer, However I contacted the employer and they stated they never received a Employment verification for me from Checkr. Then the other company had name changes and they advised employment was not verifiable when *********** had a name changed and they couldve verified that by only calling the company and or a simple ****** ********* cause an offer to be rescoinded due to Checkr reporting incorrect info by not verifying the company name change. Also they were provided with W2 to verify employment and still didnt verify. Per company : *********** policy requires that all applicants must provide professional references and information concerning current and former employers. Although our third-party background check vendor, Checkr, verified some of the employment information you provided, gaps remain with your resume, and what was entered into Checkrs systems for verifications. As a result, we cannot offer you employment at this time and must rescind your offer of employment, effective immediately. Disparities include the following: *********** - 06/23-Present. Employment not on resume / Keyed into Checkr Corewell Health 07/18 03/23 Employment not on Resume / Keyed into Checkr Priority Health 07/18 06/22 On resume / Not keyed into Checkr for verification EverNorth Health 11/16 07/18 On resume / Not keyed into Checkr for verification. We thank you for your time and your interest in Avesis, and we wish you luck in your future endeavors.

  

  Business Response

  Date: 11/22/2024

  Thank you for reaching out to us.
  We have completed our reinvestigation of the disputed information and have revised the information contained in your original report. 
  If our reinvestigation has not resolved your dispute, we need your assistance to conduct any further reinvestigation if you still believe that something is inaccurate on your report. You can provide that information to us by responding directly to the email we sent you upon completion of the reinvestigation, with documentation or a brief statement to any disputed portion of the report, explaining the nature of the dispute.
  
  Please contact us if you have any questions. Thank you for your patience during this process.

• Initial Complaint

  Date:11/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've encountered this company checkr before and voiced some concerns I seen that were unnecessary as well as null and void. The company seems to follow behind there own rules and blatantly uses bias actions to prevent candidates from having a fair chance at an opportunity. I've only been so upset this time cause I seen they again reported information that was over 22 years old!!! And even same way pass 7 years as well. Then you have no say in how they conclude and share your information which more then likely goes against the job opportunity at way. I'd like them to be reprimanded and fined and punish some how for not following the federal law. They've hurt many individuals that affects families and alot of times it's just business as usual for them but they are crossing lines and they have been just seems nothings ever done!!!!!if Pennsylvania has a certain guidldine which I know there are several that are new from two to three years ago that are still not being followed properly from this company!!!!!

  

  Business Response

  Date: 11/19/2024

  Thank you for contacting Checkr. 
  In our review of your communication, we noticed that you have not identified any specific item(s) on your report as being inaccurate. Please respond to us clarifying which item(s) you believe are inaccurate and why. Please be specific. If your report was created within the last 6 months, you may also submit your dispute via the Candidate Portal (***********************************************), which will allow you to select the information you believe is inaccurate.
  If we do not hear back from you within the next 7 business days (either by email or via the Candidate Portal), we will assume that your report is accurate and complete and will not be opening a reinvestigation. If you are attempting to dispute a decision made by the party you applied with regarding partnership, please reach out to them directly. Thank you again. We look forward to hearing back from you.
  
  

• Initial Complaint

  Date:11/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CHECKR stated that my MVR was NOT accessible electronically which caused me to miss out of a number of employment opportunities. When in fact MY MVR records are accessible. I've reached multiple times and issue still hasn't beeb fixed. I believe it's a technical issue on their end . Plenty of people in my area have applied to the same company I have and didn't have the issue and are working. Want them to fix this as soon as possible

  

  Business Response

  Date: 11/18/2024

  Thank you for reaching out. A member of our support team will be in contact with you via email regarding the potential inaccuracies on your report that you have notified us of. Please keep an eye on your inbox.

• Initial Complaint

  Date:11/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for a position as a Crisis Interventionist with **************, located in **************, ********. I was given an offer. I was instructed by the employer to complete a background check with ********** on November 8, 2024. After a few days I emailed ********* on November 13, 2024 to voice my concerns about my background check taking so long. An earlier background check was completed by them and it only took 48 hours. My concern was that something is going wrong and the company is not being transparent about it. I was sent an automated email which stated most background checks take 3-5 business days. It is now November 15, 2024 and I have yet to hear from them. My potential employer informed me that they were waiting for information to come back from ******** OH. However, I have never worked or lived in ******** OH in my life. I attempted to contact ********* to report this inaccuracy. However, there is no way to contact them. Thus I am filing complaint.

  

  Business Response

  Date: 11/18/2024

  Thanks for reaching out! I've verified that your background report is complete and ready to download from the Candidate Portal. A Summary of Your Rights Under the Fair Credit Reporting Act can be located here.
  If you have any questions about your application or eligibility, please contact the company you applied with directly.
  
  

• Initial Complaint

  Date:11/14/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/12/2024 I ordered a personal background check on myself and the report is not showing my convictions and did a "County" search. I live in ** and the charges are more recent than 7 years so they should still show on the report. When I log into the candidate portal, I am unable to dispute the information on the report.

  

  Business Response

  Date: 11/18/2024

  Thank you for getting in touch. Please send us a private message with your email or visit our *********** to submit a support request ticket. *************************************************************

• Initial Complaint

  Date:11/13/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Website advertises complete background check. Once ordered, PDF provided does not contain adequate information to show that the candidate has been screened. The "detailed" report they've continually pointed me to only shows definitions of the types of report and does not detail actual clearances. No details of clearances in counties/states are provided by the provider, despite multiple requests.

  

  Business Response

  Date: 11/18/2024

  Thank you for getting in touch. We are unable to provide support through this channel. Please visit our *********** to submit a support request ticket. *************************************************************

  Customer Answer

  Date: 11/19/2024

   
  Complaint: 22552589
  
  I am rejecting this response because: just like with all their previous interactions, no resolution was offered and an auto reply message from the company telling me to open a ticket (which has already been done, also without resolution) has not provided any help. 
  
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 11/19/2024

  Thank you for reaching out.
  A member of our support team will be in contact with you via email regarding a detailed PDF report that you have notified us of. Please keep an eye on your inbox.
  

  Customer Answer

  Date: 11/20/2024

   
  Complaint: 22552589
  
  I am rejecting this response because: the company is reaching out to ask for more informaiton as if I am the applicant for a job rather than the hiring party. Their customer service continually sends customers around in a circle without any actual action or resolution. 

  Since Checkr did not provide complete services (and all communication with them is difficult), I had to purchase these elsewhere. A full refund is being requested in order to resolve this matter. 

  
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 11/22/2024

  It appears that we are already in communication with you via email. If you have any additional questions or need further assistance, please respond to our current email thread. We are unable to provide direct support via this platform. 

  Customer Answer

  Date: 11/24/2024

   
  Complaint: 22552589
  
  I am rejecting this response because: Despite being told that Checkr is helping me via email. They are not. I HIGHLY ADVISE AGAINST any consumer against using Checkr for any background check needs. As their customer service provides zero help. 
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:11/13/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has not yet processed my background check, despite having successfully completed other checks for me previously. Attempts to address my concerns through formal complaints have been dismissed, and requests to escalate the issue to a manager have been denied. The background check is significantly delayed and remains unprocessed, with no indication from the company of any intent to complete it.

  

  Business Response

  Date: 11/18/2024

  Thank you for reaching back out.
  
  Please understand that the estimated completion date on a pending report is simply an estimate based on historical turnaround times. As a ************************** we are not able to guarantee a reports completion date as we do not have the ability to impact the record request process or timeline at any given county court. An update to the estimated completion date is not reflective of a hold being placed on a report.
  Once your reports are complete, they will be available to download from the Candidate Portal.
  Thank you for your patience!
  
  

• Initial Complaint

  Date:11/12/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a routine background check run by my employer recently using Checkr. When the report came back, it had three incorrect pieces of information: wrong surname, wrong zip code, and an old ID listed as current as well as a current ID listed as a past one.The employer threatened to take adverse action against me and prohibited me to work further for them due to the discrepancy between the name on the report and the name in my ID.I went through the process to dispute and correct the information with both my employer and Checkr but no matter how many emails, calls, and contacts with support I made I was only given automated responses that wouldnt address the issue. Finally, I was sent an email informing me that the information they had was based off the my driving record based on the state my ID was in. They claimed that was *****. I have t had a Texas ID in years. All of my legal documents as well as drivers license reflect my current address, name, and state. Somehow they got the incorrect information, refused to explain how it was possible, and then I lost my source of income overnight.

  

  Business Response

  Date: 11/13/2024

  It appears that we are already in communication with you via email. If you have any additional questions or need further assistance, please respond to our current email thread. We are unable to provide direct support via this platform.

  Customer Answer

  Date: 11/15/2024

   
  Complaint: 22547641
  
  I am rejecting this response because:

  They did nothing to fix the issue. They simply sent another automated message putting the onus on me to fix an incorrect surname in a background report. Funnily enough, there is no actual way to dispute an incorrect name in their system. But they keep redirecting me to the system. I have done everything I can in my end. The company who ordered to background check also wont do anything to fix the mistake and insist that its Checkrs responsibility. Checkr refers me to a page with no option to correct names or repeats the prompt from prior email answers. 
  Being that there is legal recourse aside from mere complaints in the case of a false information on a background report and results in lose of incomeI would encourage Checkr to get in direct contact with the company who requested the report and correct the issue.

  
  Sincerely,
  
  ******* ***********

  

  Business Response

  Date: 11/18/2024

  It appears that we are already in communication with you via email. If you have any additional questions or need further assistance, please respond to our current email thread. We are unable to provide direct support via this platform.
  

  Customer Answer

  Date: 11/19/2024

   
  Complaint: 22547641
  
  I am rejecting this response because:

  The support and communication via email DID NOT address the issue of the incorrect name on the report which Checkr made. It simply told me to fix the issue (I have no idea how Im supposed to be responsible for fixing their issue) and that they could do no more. 
  
  Sincerely,
  
  ******* ***********

  

  Business Response

  Date: 11/21/2024

  It appears that we are already in communication with you via email. If you have any additional questions or need further assistance, please respond to our current email thread. We are unable to provide direct support via this platform. 

• Initial Complaint

  Date:11/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My background check is paused, because they dont do manual background checks apparently. Ive been waiting to get to work and over a week of waiting for a computer program not doing its job.I have no criminal history or record. I have moved and verified my address and ***** glad this business can take their sweet time when I need to eat and pay bills. The negligence of holding livelihoods over peoples heads should be criminal.

  

  Business Response

  Date: 11/13/2024

  Although some reports do take longer than average to complete, we know that this can be concerning. We understand your frustration and sincerely apologize that the report has not been able to complete within the average time expectations.
  We have verified that your background check is proceeding normally. Due to court delays and closures throughout the country, we are still experiencing some delays in receiving records, and unfortunately, we will not have an update on your report until these records are provided to us directly by the courts. Please note, there continue to be delays as clerks and representatives make their way through extensive backlogs and other requests. 
  Please also note that based on the request of the company you have applied to work with, we may search counties where you currently live or that may be associated with your address history, and those counties may or may not keep electronic records. As a ************************** there are procedures we are required to follow in order to collect information and complete background checks. As a result, we are unable to expedite our search or take additional steps to speed up the process. 
  We assure you that we are doing everything we can to obtain the necessary records and complete your background check. As soon as this phase of the background check is completed, your report will be finalized. The next step would then be for the company you applied with to reach out to you with their decision.
  Thank you for your patience.
  
  

  Customer Answer

  Date: 11/13/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this explanation is satisfactory to me, even though there is no actual resolution taking place. 
  
  Sincerely,
  
  ******* ******

  Customer Answer

  Date: 11/18/2024

  Checkr is taking 15 days to run a 4 day background check. They reply with AI generated responses, have no employees to talk to on the phone or over email. They dont reply to emails or chats. I am an American citizen with a clean record and they make up all kinds of reasons why. my background check is taking so long. I KNOW FOR A FACT this is made up answers because of being formerly employed at the company ****. The problem is not ***** it is CHECKR. They added additional information to my background check including an additional driver license number (Washington changed their driver licensing number system, hence the former and latter numbers) When contacted by chat and finally responding, they said they can't disclose which counties they are waiting on. I have only lived in 2 counties. What the ever loving h*** is going on? I lived in ***********, **************, and *************. PERIOD. Beware all customers who need a job, if ********************** is running your check, they are going to keep you waiting with no information and reply to you with AI generated platitudes about your status.

  Desired outcome: Lost time, Lost wages (I used to work for ***** yet still waiting for a new background check)

  

  Business Response

  Date: 11/18/2024

  Thank you for reaching back out.
  
  Please understand that the estimated completion date on a pending report is simply an estimate based on historical turnaround times. As a ************************** we are not able to guarantee a reports completion date as we do not have the ability to impact the record request process or timeline at any given county court. An update to the estimated completion date is not reflective of a hold being placed on a report.
  Once your reports are complete, they will be available to download from the Candidate Portal.
  Thank you for your patience!
  
  

  Customer Answer

  Date: 11/18/2024

   
  Complaint: 22545113
  
  I am rejecting this response because: there is no specific data on which counties are delayed and why.

  As a former employee of Lyft and ***** these delays have prevented me from making an income. These platitudes are insensitive and lack any substance.

  
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 11/19/2024

  It appears that we are already in communication with you via email. If you have any additional questions or need further assistance, please respond to our current email thread. We are unable to provide direct support via this platform.