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Business Profile

Ecommerce

Merchbar, Inc.

This business is NOT BBB Accredited.

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This business has 1 alert

Complaints

This profile includes complaints for Merchbar, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Merchbar, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 812 total complaints in the last 3 years.
    • 697 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/15/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 3rd, 2023 I purchased six vinyl albums from MerchBar for $159.97 (Order: CONF6703761-9227445). I clearly recall removing additional items from my shopping cart because they were back ordered. I didnt want to wait for the albums, so I only ordered the ones that were in stock and would arrive in 5-7 days via standard shipping).I never received the albums. My order was cancelled and resubmitted at one point (CONF6703761-9614248), without any success. I reached out to MerchBar regularly for status updates and was consistently told there was no shipping date available and blame was frequently put on an unnamed supplier. MerchBar took my money but never had the goods in stock, available for sale. After more than 5 months, there was no progress or explanation

      Business Response

      Date: 01/21/2024

      Hi ******,

      I'm truly sorry to hear about the inconvenience caused by the shipping delay with your order. It's frustrating to know that the items you ordered were available when you placed your request, and I understand your disappointment.

      While we've been actively working to resolve the shipping issue and have already shipped out many pending orders, unfortunately, your order was caught in the backlog. I can confirm that your cancellation and refund request has been processed the same day you submitted it, and you should receive the funds back within **** business days, depending on bank processing.

      We value your business and sincerely apologize for the experience you've had. We're committed to improving our services and preventing similar situations in the future. We hope you'll give us another chance to serve you better.

      In the meantime, please don't hesitate to reach out to us if you have any questions or concerns.

      Customer Answer

      Date: 01/22/2024

       
      Complaint: 21147220

      I am rejecting this response because: There was no responsibility taken by the business. They did not acknowledge that they sold products they did not have available to sell. They frequently place blame on a supplier or backlog and never took steps to provide accurate information. I would not trust this business with my money again, regardless of the fact they refunded my order (after keeping my money for 5 months without shipping my purchase). 

      Sincerely,

      *************************

    • Initial Complaint

      Date:01/11/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased three vinyls November 17th, 2023. I waited about two months with no email or anything about my order so I filed a complaint about my order through the merchbar site. They canceled my order with no explanation and I have not received an email nor my refund for my orders.

      Business Response

      Date: 01/17/2024

      Hi ********,

      I checked and can confirm that we responded to your email and successfully processed your cancellation requests. Please see refund information:

      $35.73 on January 16, 2024
      $29.83 on January 16, 2024
      $60.51 on January 16, 2024

      Thank you!

    • Initial Complaint

      Date:01/11/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      2 december ive ordered my vinyl and till this day ive no answer or Updates about it. *** tried to contact them on the 20 december, but no answer. *** asked a refund but they arent answering my mails. Its a total scam and i Hope ill get my money back

      Business Response

      Date: 01/17/2024

      Hello,

      As per checking, the order has already been refunded in full on January 12, 2024.

      Thank you!

    • Initial Complaint

      Date:01/05/2024

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased 4 albums online with Merchbar, *** on September 1, 2023. I reached out to Merchbar, *** in early November to check on my order status, they stated that they the order was cancelled due to "fulfillment issues." On November 13, 2023 I received a refund for $35.88 for one of the albums that they could no longer get and asked if I wanted the remaining albums. I said yes. Thereafter, many emails stated that they could not reinstate the remaining items due to a dispute I filed with PayPal I never filed a complaint through PayPal and never went through PayPal for the orders. I used my credit card on Merchbar's website. They stated that a refund was issued and gave me a confirmation number with PayPal, I checked my PayPal account, and it stated that I had made no purchases or been issued any refunds in the last 180 days. Also, when trying to communicate with *******, ***, I have received numerous emails from **********************, **********, **** A., ************, ***** P., *****, and ******* This is very strange.

      Business Response

      Date: 01/16/2024

      Hello,

      Apologies for the inconvenience here. The refund amounting to $102.07 has been issued to your original form of payment. Please allow **** business days for bank processing. 

      Thank you!

      Customer Answer

      Date: 01/18/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    • Initial Complaint

      Date:01/04/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order almost a month ago online. I was told my order would arrive around December 27th. My order has not shipped yet. When I reached out to customer service I received a reply that they were too busy to help me.

      Business Response

      Date: 01/07/2024

      Hello,

      This order has already been canceled and refunded in full as per customer's request.

      Thank you!

    • Initial Complaint

      Date:01/03/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Transaction Date:Sep 2, 2023 Confirmation Number:CONF7900844-9352535 I placed an order via Merchbar for two products (one vinyl and one CD, both from the same artist). It has been four months since the order was placed and aside from initial order confirmation that was sent when the order wa placed, I have not received any further updates regarding the order. Called the customer support line and was offered no reason or details about the issue. I was simply told that my concern would be forwarded to whomever handles those inquiries. 4 months is beyond the 8-week back order delay that is claimed all over the site. DO NOT TRUST THIS COMPANY AND DO NOT GIVE THEM A SINGLE CENT OF YOUR MONEY. The purposeful lack of notice to their customers is abusive and feels like outright theft. This company should be handled via class action lawsuit.

      Business Response

      Date: 01/07/2024

      Hello,

      We sincerely apologize for the long wait on your order. The albums are still on backorder with no ETA so we have just canceled the order and issued a full refund to your original form of payment.

      We hope to serve you again in the future. Thank you!

      Customer Answer

      Date: 01/10/2024

       
      Complaint: 21095168

      I am rejecting this response because: you failed to notify of any delays outside of the 8-week back order waiting time you have posted. In instances where you are unable to fulfill your service, which you so readily accepted my payment in full for, communication should have been prioritized. It seems that if had not reached out to question the whereabouts of the order, you would have simply just taken my money and left it at that.  Again this feels like outright theft from a company taking advantage of eager music fans, as I am not the only one this has happened to.  You may have canceled the order, but that is only after reaching out via BBB. Moving forward, you will never receive my business and I hope others avoid your terrible business model. Ive talked to other victims About this and its wild how frequently this happens. Ive started to look into what ************** I can use to ensure that this does not happen to anyone else  

      Sincerely,

      *********************************

      Business Response

      Date: 01/16/2024

      Hi ****,

      Our sincerest apologies for failing to meet your expectations. We acknowledge and take responsibility for our error. Thank you for your feedback, which we will use to improve our service and ensure a better experience for all customers.

      Customer Answer

      Date: 01/21/2024

       To know that many others are experiencing the same thing without any significant change to the customers experience, I do not accept their response as a resolution to the problem 


      Sincerely, 

      *********************************
      Sincerely,


    • Initial Complaint

      Date:01/02/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 11/12/2022, I ordered 3 records from this company and they only sent me one. I've emailed them 11/28/23 requesting a refund for the items they failed to deliver and they still have not refunded me. On 10/28/22, I ordered 4 records from this company and they only sent me 3. I've emailed them 11/28/23 requesting a refund for the item they failed to deliver and they still have not refunded me. I've been in communication for OVER A MONTH with merchbar and they say they will refund me but fail to actually do so and continue to give me the run around.

      Business Response

      Date: 01/04/2024

      Hello,

      We're terribly sorry we weren't able to fulfill your order for the 3 albums. We've already refunded you, and a Fan Support representative will reach out via email for more information. 

      Customer Answer

      Date: 01/04/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Albeit grossly negligent that it took so much time to get my money refunded. Thank you for intervening.

      Sincerely,

      *************************

    • Initial Complaint

      Date:12/31/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im the music artist Zombie Girl and Merchbar had my albums/music releases etc. on this page of their website:**************************************************************** It falsely claimed to be my official merchandise page and stated that I got paid 80% of sales directly. This is also false. They did not have my permission and I was never paid any money.I have proof via emails that I contacted them and after no response, I contacted Spotify where Im verified as the Artist Zombie Girl and they told them to remove my page.Merchbar removed the items but left the page on the merchbar website stating fans to contact them for Zombie Girl merch.I contacted merchbar asking for the 80% of sales from the money they received selling my music items and requested the entire page removed. I received no response and sent the email a few more times and nothing.Id like this fixed.

      Business Response

      Date: 01/16/2024

      Hi *****,

      I've confirmed that we responded to each of your emails promptly. However, I understand you haven't received them. I apologize for any inconvenience this may have caused.

      I'd recommend checking your spam/junk folder just in case they landed there. Additionally, as a precaution, the Industry team is sending you another copy of the emails today. Please keep an eye out for them in your inbox and spam folder.

      Thank you for your patience and understanding.

      Customer Answer

      Date: 01/20/2024

       
      Complaint: 21078596

      I am rejecting this response because:
      Im just being told to contact someone else.

      The company is not resolving the issue.
      Sincerely,

      ***********************

    • Initial Complaint

      Date:12/31/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on 7/29/2023 and was informed that the items were on backorder, and it could take up to 8 weeks to ship. On 9/28/2023, I emailed the company and asked for an update, only to be told that the items were still on backorder. I reached out again on 11/29/2023 for an update. Between 11/29/2023 and 12/11/2023, I received 4 separate emails, each stating that they were working to address my inquiry. On 12/11/2023, I asked for a refund. As of today (12/29/2023), I have received 6 additional emails, each stating that they are still working on my refund. I'm unsure how it took them all of 30 seconds to charge my credit card, but it has taken over 2 1/2 weeks and they have yet to issue a refund.

      Business Response

      Date: 01/16/2024

      Hello,

      You have been fully refunded on 01/10.

      Thank you!

      Customer Answer

      Date: 01/16/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************************

    • Initial Complaint

      Date:12/26/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      november 2023 ordered vinyl record album by mistake. intended to buy cd. the amount is $30.19. as of this date i have received nothing. after 6 phone calls asking for a refund no response.

      Business Response

      Date: 12/30/2023

      Hello,

      Apologies for the delay. We've now canceled and refunded your order in full. Please allow **** business days for the funds to show up in your account. 

    Merchbar, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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