Complaints

This profile includes complaints for Merchbar, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Merchbar, Inc.

  San Francisco, CA 94105-5125

• 

  Merchbar, Inc.

  182 Howard St # 212 San Francisco, CA 94105-1611

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered from Merchbar on July 8th 2025, it is currently July 1st of 2025. The order included 9 vinyl items totaling with out shipping and tax to $294.41. Since July of 2025, I have only received 2 of those 9 items. Those 2 items total at $72.48. The shipping and fees for the whole order total at $46.21. Since only a fraction of the order has arrived with shipping and fees for the whole order, I have been scammed out of $268.14. I have called Merchbar support over 8 times, each time they have said they have escalated a ticket and will email me. I have never received an email regarding this manner. I also submitted a complaint for a refund online and haven't received any information back from them either. I believe Merchbar took my money without the intent of never sending me my full order.

  Business Response

  Date: 07/02/2025

  Hi *****,
  
  
  We sincerely apologize for the delay and the frustration this has caused. We understand your order has long exceeded the expected timeframe, and we acknowledge that a refund should have been processed per our policy.
  
  
  Please know your request is not being ignored. We are actively working to resolve outstanding cases like yours and are committed to ensuring this is addressed fairly. Weve also sent you an email with more information and next steps. We appreciate your continued patience and are aiming to resolve this amicably and promptly.
  
  
  Merchbar Fan Support

• Initial Complaint

  Date:07/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with Merchbar on 1/24/2025 and despite following up on three separate occasions inquiring about the mailing of my item, they have not confirmed shipping details or responded to any of my requests for a refund. At this point (7/1/2025) I doubt I will ever get my item shipped, but their refusal to issue a refund or even acknowledge my request is unacceptable.

  Business Response

  Date: 07/01/2025

  Hi Martyna,
  
  
  Thank you for your update. We completely understand your disappointment and sincerely apologize for the experience you've had.
  
  
  Weve responded to your most recent email directly and want to assure you that we're actively working to resolve this matter as fairly and promptly as possible. Your concerns have been heard, and were committed to finding a resolution.
  
  
  If you have any further questions or details to share, please feel free to respond to the existing email thread. Our Fan Support team is here to help and remains dedicated to assisting you.
  
  
  Merchbar Fan Support

  Customer Answer

  Date: 07/02/2025

   
  Complaint: 23542477
  
  I am rejecting this response because: the merchant did not refund my money, instead, without even attempting to contact me beforehand, they claimed a mysterious "error" in processing my refund and automatically issued me a store credit.

  This solution is unsatisfactory because it I have no faith that I will receive ANYTHING I order through this business. Their entire google/trust pilot page is littered with similar complaints as mine, this company simply does not mail out the merchendise purchased on its site. To expect me to be satisfied with a store credit for a store that does not even mail out its merchendise is ridiculous.
  
  Sincerely,
  
  ******* ********

  Business Response

  Date: 07/07/2025

  Hi Martyna,
  
  Thank you for reaching out. I completely understand your preference for a refund, and Im sorry we couldnt meet your expectations this time.
  
  As per our policy, we are able to offer store credit for this situation. While I know this may not be the resolution you were hoping for, the credit is valid with no expiration date and can be used on any future purchase.
  
  We truly value your understanding and patience and hope to have the chance to serve you again.

• Initial Complaint

  Date:06/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order 12/1/24 that I received confirmation for. The total was $26.53. The items ordered were intended to be Christmas gifts and were estimated to arrive with plenty of time before Christmas. It was supposed to ship 12/6/24. I requested updates 12/13/24, 12/17/24, and 1/5/25. I never received my order. 1/5/25, I requested a refund for shipping and handling due to not receiving the order on time. I did not receive a refund. 5/31/25 I requested to cancel the order and receive a full refund. I have requested further updates 6/11/25 and 6/30/25. I still have not received the order or a refund. Merchbar support just repeatedly reply with messages like, We are currently reviewing your request. We'll get back to you as soon as we have an update, but I never receive an update. Their support team confirmed that they cancelled my order, but they still have not issued a refund.

  Business Response

  Date: 07/02/2025

  Hi ******,
  
  
  We sincerely apologize for the delay and the frustration this has caused. We understand your order has long exceeded the expected timeframe, and we acknowledge that a refund should have been processed per our policy.
  
  
  Please know your request is not being ignored. We are actively working to resolve outstanding cases like yours and are committed to ensuring this is addressed fairly. Weve also sent you an email with more information and next steps. We appreciate your continued patience and are aiming to resolve this amicably and promptly.
  
  
  Merchbar Fan Support

  Customer Answer

  Date: 07/02/2025

   
  Complaint: 23540518
  
  I am rejecting this response because I was not refunded to my original form of payment. I was offered store credit, which I do not accept because I have no intention of shopping with Merchbar again. I will need to be refunded to my original form of payment.
  
  Sincerely,
  
  ********** ***********

  Business Response

  Date: 07/07/2025

  Hi ******,
  
  
  Thank you for reaching out. I completely understand your preference for a refund, and Im sorry we couldnt meet your expectations this time.
  
  
  As per our policy, we are able to offer store credit for this situation. While I know this may not be the resolution you were hoping for, the credit is valid with no expiration date and can be used on any future purchase.
  
  
  We truly value your understanding and patience and hope to have the chance to serve you again.

  Customer Answer

  Date: 07/08/2025

   
  Complaint: 23540518
  
  I am rejecting this response because I did not receive what I purchased from Merchbar, and I need my money back, not a store credit. I do not want to shop with Merchbar after the experience that Ive had with them, so a store credit is useless to me. I gave you my money, and you did not fulfill the order. I need my money back.
  
  Sincerely,
  
  ********** ***********

• Initial Complaint

  Date:06/30/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a vinyl record from Merchbar on July 17 2024. I never received the product. I paid a total of $25.57.When I reached out to customer service they said they dont do refunds and that I can get a credit to buy something else from the website.When I tried to buy something else they wanted me to pay additional money for shipping which I already paid for the product I never received. Also I want my money back I dont want to buy something else. They advertise items that they dont even have just to get you to order, then say its on back order. I waited almost a year with nothing, not even an ********* is clear to me they are scamming people.I just want my money back, I dont do business with scammers.

  Business Response

  Date: 07/01/2025

  Hi Bebars,
  
  
  Thank you for reaching out. I completely understand your preference for a refund, and Im sorry we couldnt meet your expectations this time.
  
  
  As per our policy, we are able to offer store credit for this situation. While I know this may not be the resolution you were hoping for, the credit is valid with no expiration date and can be used on any future purchase.
  
  
  We truly value your understanding and patience and hope to have the chance to serve you again.
  
  Merchbar Fan Support

  Customer Answer

  Date: 07/01/2025

   
  Complaint: 23539291
  
  I am rejecting this response because:
  I want my money back. 
  Sincerely,
  
  Bebars Balkar

  Business Response

  Date: 07/07/2025

  Hi Bebars,
  
  
  We sincerely apologize for the delay in processing your refund. We understand how frustrating this has been and are committed to making it right.
  
  
  Our management team has carefully reviewed your case with the Fan Support team, and we're implementing improvements to our processes to ensure a better experience for all our customers.
  
  
  To ensure you receive your refund promptly, we will issue it through ***** while we investigate the delay with the original transaction. If this works for you, please share the email address or phone number linked to your Zelle account.
  
  
  If you dont already have an account, you can visit this link to get started: *************************************. Once youre set up, simply send us the associated email address or phone number, and well take care of the rest.

  Customer Answer

  Date: 07/08/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  My phone number to Zelle me my refund is ************
  
  Sincerely,
  
  Bebars Balkar

• Initial Complaint

  Date:06/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 14, 2024, I placed an order on the Merchbar online store for 5 vinyl records, for a total of $144.22. This money was taken from my bank account on the same day. Their website promises fast shipping, so I was sure I would receive my order quickly. However, my order was never fulfilled. Over the course of the next 5-6 months, I reached out to the business' customer service for an update on my order. Each time, they did not have a reason for the delay, and ensured my order would ship soon. On June 17, 2025, after 6 months of waiting for my order, and after reading many online reviews of similar issues with other customers who never received their order despite waiting months, I decided to cancel my order and ask for a refund. After a couple of days, customer service emailed me saying my order has been canceled, but are refusing to refund me and instead are insistent on issuing me store credit. I email them asking to refund me instead, as after this whole ordeal, I do not trust that any order I place with their company will ever actually feel fulfilled. I have been met with silence from them, following my email. It honestly feels like this company is running a scam, as many many people have had the same negative experience as me. I just want to be rightfully refunded my money. I will never do business with this company again.

  Business Response

  Date: 07/01/2025

  Hi ******,
  
  
  Thank you for your update. We completely understand your disappointment and sincerely apologize for the experience you've had.
  
  
  Weve responded to your most recent email directly and want to assure you that we're actively working to resolve this matter as fairly and promptly as possible. Your concerns have been heard, and were committed to finding a resolution.
  
  
  If you have any further questions or details to share, please feel free to respond to the existing email thread. Our Fan Support team is here to help and remains dedicated to assisting you.
  
  
  Merchbar Fan Support

  Customer Answer

  Date: 07/01/2025

   
  Complaint: 23532036
  
  I am rejecting this response because:

  The business is still only offering store credit. The reason I am not satisfied with this option is because I no longer trust this business. My first experience with them was met with disappointment, as they made no apparent effort to fulfill my expensive order over the course of 6 months. They advertise fast shipping on their website, so this should not have happened.

  I do not want store credit because I strongly belive the same thing will happen: I will purchase items from their website which will never ship, an experience shared with many other customers of this business. I do not trust this business to be able to fulfill any order I place, as they've already disappointed in the past. 

  I don't consider offering me store credit as a way of resolving this ongoing issue. I simply don't trust they would fulfill any order I place with their company, whether it's with store credit or not.

  
  Sincerely,
  
  ****** Cucaln

  Business Response

  Date: 07/07/2025

  Hi ******,
  
  
  Thank you for reaching out. I completely understand your preference for a refund, and Im sorry we couldnt meet your expectations this time.
  
  
  As per our policy, we are able to offer store credit for this situation. While I know this may not be the resolution you were hoping for, the credit is valid with no expiration date and can be used on any future purchase.
  
  
  We truly value your understanding and patience and hope to have the chance to serve you again.

  Customer Answer

  Date: 07/08/2025

   
  Complaint: 23532036
  
  I am rejecting this response because:

  The business is not attempting to remedy this. They continue to push their offering of store credit, in responses identical to the emails they have sent me in the past, instead of other solutions. It feels to me they do not care for their customers, as this situation has happened to many people other than myself. This honestly feels like the business is running a scam.

  
  Sincerely,
  
  ****** Cucaln

• Initial Complaint

  Date:06/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is regarding an order placed last year that I've been waiting for every to come in I have submitted two separate tickets, the first time they tried to give me credit, then told me after I insisted on a refund that they could not get the refund to process. They told me to file a charge back or claim through ****** and they would accept it, I let them know and they said they would "get back to me"****** said it was too long ago to do such a thing. I don't understand why they can't just do a ****** send or something. I lost the original email chain so I submitted a second ticket on May 31st trying to follow up. I have gotten zero replies and have followed up on the email chain multiple times I have never had a business ghost me this bad, generally I get a reply within two weeks even with the worst companies in terms of customer support.I just want my money back on the order not fulfilled.

  Business Response

  Date: 07/01/2025

  Hi *****,
  
  
  Thank you for your update. We completely understand your disappointment and sincerely apologize for the experience you've had.
  
  
  Weve responded to your most recent email directly and want to assure you that we're actively working to resolve this matter as fairly and promptly as possible. Your concerns have been heard, and were committed to finding a resolution.
  
  
  If you have any further questions or details to share, please feel free to respond to the existing email thread. Our Fan Support team is here to help and remains dedicated to assisting you.
  
  
  Merchbar Fan Support

  Customer Answer

  Date: 07/21/2025

  Hello,
  I am trying to escalate my BBB complaint, as Merchbar failed to give me a reasonable solution, I attempted to use the "gift card" credit they gave me, but it failed to process on an order, and used up the credit, and I have gotten radio silence since then.
  
  Thank you,
  
  

  
  

  Business Response

  Date: 07/21/2025

  Hi *****,
  
  
  Thank you for your message, and please accept our sincere apologies for the extended delay and the inconvenience this has caused. We understand how frustrating this experience has been, especially with your order having exceeded the anticipated timeline.
  
  
  We want to reassure you that your request remains a priority, and it has not been overlooked. Our team is actively working to resolve cases like yours and is committed to ensuring a fair and timely outcome.
  
  
  Weve also followed up with an email that includes further details and next steps. We truly appreciate your continued patience and understanding, and we remain dedicated to resolving this matter as quickly and amicably as possible.
  
  
  Merchbar Fan Support

  Customer Answer

  Date: 07/25/2025

  
  Complaint: 23529616
  
  I am rejecting this response because:
  The issue is not that I'm not accepting the gift card. The issue is, I used the gift card on an order, that order failed, but it regarded the gift card as used, so I have no credit to use to get my money back by ordering something else.

   

  I've attached proof as well as the email response I was given that sidestepped my question.
  
  
  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 07/29/2025

  Hi *****,
  
  
  We sincerely apologize for the delay and the frustration this has caused. We understand your order has long exceeded the expected timeframe, and we sincerely apologize for the trouble you've had using your store credit. We completely understand how frustrating this must be, and we truly appreciate you bringing it to our attention.
  
  Thanks to your message, our tech team is now aware and actively working on a fix. Your note was incredibly helpful in identifying the issue, and were grateful you took the time to let us know.
  
  Please know your request is not being ignored. We are actively working to resolve outstanding cases like yours and are committed to ensuring this is addressed fairly. Weve also sent you an email with more information and next steps. We appreciate your continued patience and are aiming to resolve this amicably and promptly.
  
  
  Merchbar Fan Support

  Customer Answer

  Date: 07/31/2025

   
  Complaint: 23529616
  
  I am rejecting this response because:
  I am glad that you are addressing the issue, and am acknowledging that, however, I want to make sure this complaint stays open until resolved so I don't get stuck in the pile again for leaving it open.

  Sincerely,
  ***** *******

• Initial Complaint

  Date:06/27/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 3 albums on December 7 2024. By March 2025 I complained about the extreme lead time and received "sorry" as a response. By April 2025 I again complained about the even longer lead time and received "sorry" as a response. By May 1 2025 my patience was up and I cancelled my order. By June 1, a month later, I complained about not having received my refund. By June 18 I again complained about not having received my refund, giving merchbar 7 days before I take legal action - and received no response. By June 27 I was fed up an thus I now file this complaint.

  Business Response

  Date: 06/27/2025

  Hi Jens,
  
  
  We sincerely apologize for the delay and the frustration this has caused. We understand your order has long exceeded the expected timeframe, and we acknowledge that a refund should have been processed per our policy.
  
  
  Please know your request is not being ignored. We are actively working to resolve outstanding cases like yours and are committed to ensuring this is addressed fairly. Weve also sent you an email with more information and next steps. We appreciate your continued patience and are aiming to resolve this amicably and promptly.
  
  
  Merchbar Fan Support

  Customer Answer

  Date: 06/30/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:06/26/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Aug 29th 2024 I placed an order with Merchbar for 3 vinyl records. One of which was a pre-order, and I knew I would not receive until late December 2024. The other two records I ordered from the website were confirmed and I was given a delivery expectation date of 2-8 days. By November 17 2024 I had no received the first part of my order and no order updates were provided by the company. I sent an email to ask for an update or refund and on Nov 24th got a response saying they would cancel the order and refund it. I never received a confirmation that my refund was processed and my money returned to the original payment method. January 30th 2025 I sent another email to the company asking about the refund, the response was much quicker- I was told they couldnt refund my initial payment method. In my November 24th email I made it clear that I wanted either the order I placed or the money I gave the company back. No other options were discussed between Merchbar and myself. Without communicating with or attempting to contact me Merchbar sent me a store credit for the value of my order ($88.19) and closed my support case. Leaving me no method to respond or state that I did not agree to this solution. I have no intention of placing another order with this company and as such feel as though they have stolen the money I provided for the order I placed on August 29th of 2024. I have no confidence in this company to provide the services and goods they claim to provide, and Im very disappointed in the experience Ive had and the companys response to my request for reimbursement.

  Business Response

  Date: 06/26/2025

  Hi Teriff,
  
  
  Thank you for reaching out. I completely understand your preference for a refund, and Im sorry we couldnt meet your expectations this time.
  
  
  As per our policy, we are able to offer store credit for this situation. While I know this may not be the resolution you were hoping for, the credit is valid with no expiration date and can be used on any future purchase.
  
  
  We truly value your understanding and patience and hope to have the chance to serve you again.
  
  Merchbar Fan Support

  Customer Answer

  Date: 06/28/2025

   
  Complaint: 23523230
  
  I am rejecting this response because:

  In our original email correspondence the options discussed and agreeable to me were either receiving the order I provided funds for OR receiving a refund for the items I ordered. Store credit isnt an acceptable resolution for this issue given that I do not plan to order from Merchbar again. My experience with this company has been subpar, and I have no confidence that an order placed through their website would be fulfilled as promised. The offer of store credit is equivalent to taking my money without providing any service or goods in exchange. 
  

  In my November email I asked for confirmation on the shipment of my order OR that my order be cancelled and refunded if it could not be fulfilled. 
  

  Merchbar cancelled my order without refunding me, store credit was never discussed during our correspondence

  If store credit were an acceptable solution I could not have risen this complaint through the BBB at all. Given that my order could not be fulfilled even after Id waited beyond the projected arrival date, I would like the money I provided back. 

  
  Sincerely,
  
  Teriff *********

  Business Response

  Date: 07/01/2025

  Hi Teriff,
  
  
  Thank you for reaching out. I completely understand your preference for a refund, and Im sorry we couldnt meet your expectations this time.
  
  
  As per our policy, we are able to offer store credit for this situation. While I know this may not be the resolution you were hoping for, the credit is valid with no expiration date and can be used on any future purchase.
  
  
  We truly value your understanding and patience and hope to have the chance to serve you again.
  - Merchbar Support Team

  Customer Answer

  Date: 07/01/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find this resolution non satisfactory, however the business has no intention to resolve the matter in any meaningful or reasonable way. They are clearly not actually responding to my complaint, as their response has been identical to both of my complaints. If they are not going to take time to listen and respond to the actual message then there is nothing I can do beyond what I have already done. 
  

  I reluctantly accept these terms and Merchbar Inc.s  solution because it is apparent that no real progress will be made in this matter. 
  
  Sincerely,
  
  Teriff *********

• Initial Complaint

  Date:06/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Merch bar has not been able to fulfill my order and offered me a refund; however, they have failed to do so! They have stopped talking to me and I can't get a hold of anyone sadly. I told them I can provide a Credit card, debit card, pay pal, or even venmo for my refund! No one has done anything to refund me. They have my money I have nothing. CAN YOU PLEASE HELP ME GET MY MONEY BACK CAUSE IT'S A LOT OF MONEY!

  Business Response

  Date: 06/26/2025

  Hi *****,
  
  
  We sincerely apologize for the delay in processing your refund. We understand how frustrating this has been and are committed to making it right.
  
  
  Our management team has carefully reviewed your case with the Fan Support team, and we're implementing improvements to our processes to ensure a better experience for all our customers.
  
  
  To ensure you receive your refund promptly, we will issue it through ***** while we investigate the delay with the original transaction. If this works for you, please share the email address or phone number linked to your Zelle account.
  
  
  If you dont already have an account, you can visit this link to get started: *************************************. Once youre set up, simply send us the associated email address or phone number, and well take care of the rest.

  Customer Answer

  Date: 06/30/2025

  Complaint rejection taken in dictaion by BBB *** SS 06/30/2025 
  I've given you all of  the details for my Zelle account to process the refund. 
  Please issue the refund. 

  Business Response

  Date: 07/01/2025

  Hi *****,
  
  
  We understand that this has been a frustrating experience, and we appreciate your patience. We've already submitted your ***** account information to our team, and we'll email you back as soon as your refund has been transferred.
  
  
  We appreciate your extended patience in this matter.
  
  
  Sincerely,
  
  
  -Merchbar Fan Support Team

  Customer Answer

  Date: 07/03/2025

   
  Complaint: 23521491
  
  I am rejecting this response because: A refund should NEVER take this long, and you guys made it very difficult to receive my own money back!?
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:06/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order CONF5905686-10563756 was placed almost a year ago and never filled by you. I have requested several times to cancel the order and refund my money. I keep getting the standard email saying We are currently reviewing your request. We'll get back to you as soon as we have an update. yet an update never comes.Please refund my money so this matter can be resolved.The next step is to file a complaint with the ***.

  Business Response

  Date: 06/26/2025

  Hi *****,
  
  
  We sincerely apologize for the delay and the frustration this has caused. We understand your order has long exceeded the expected timeframe, and we acknowledge that a refund should have been processed per our policy.
  
  
  Please know your request is not being ignored. We are actively working to resolve outstanding cases like yours and are committed to ensuring this is addressed fairly. That said, we have sent you an email, and we appreciate your continued patience and are aiming to resolve this amicably and promptly.
  
  
  -Merchbar Fan Support

  Customer Answer

  Date: 06/26/2025

   
  Complaint: 23516513
  
  I am rejecting this response because:

  "Amicably and promptly" sounds wonderful, but nothing has happened on your end. I think waiting almost a year shows a great deal of the patience you are asking for.

  In the past, I have received refunds from your organization within 24 hours. I see no reason why that can not happen now.

  Sincerely,

  ***** ********

   

  Business Response

  Date: 06/30/2025

  Hi *****,
  
  
  Thanks for reaching out here. We sincerely apologize for the inconvenience this has caused you. We have already responded to your email.
  
  
  You may also reply to our email if you have further questions.
  
  
  Sincerely,
  
  
  -Merchbar Fan Support Team

  Customer Answer

  Date: 06/30/2025

   
  Complaint: 23516513
  
  I am rejecting this response because:

  No, you actually have not responded to me. I have not heard from you since June 15 at 8:50am, which merely said you are reviewing things, like all your other responses. You are leaving me with no choice but to report you to the FTC.

  All you had to do was click a button and give me my money back...

  Sincerely,
  
  ***** ********