Business Profile

Document Scanning Services

DocuSign, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Document Scanning Services.

Important information

Customer Complaint:
DocuSign came to the BBB's attention in April 2013. A review of the company’s complaints was completed in October 2024. Complaints on file state issues with reoccurring membership charges and membership plan allowances.

BBB highly recommends consumers to review Downgrade or close your DocuSign account and DocuSign plans & pricing FAQ (near the bottom of the page) with special attention to the following:

- Will my subscription renew automatically?
- DocuSign plans & pricing FAQ
- What are ‘Envelopes’ and how do they relate to my service subscription plan?
- How many Envelopes can I send for signatures each month or year?

For additional support, please visit Help & Support.

Complaints

This profile includes complaints for DocuSign, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

293 total complaints in the last 3 years.
163 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/07/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am being charged for a subscription that I have been trying to reach-out to the company to about. They have given me every excuse: they cannot locate the account, hangs up on me or tell me they will contact me back. They offer me a refund back of 1 month each time and tell me that is all they can do and when I do not accept they hangup the phone. I have asked for a manager repeatedly and I am always hung-up on.
Business Response
Date: 02/08/2024
Hi *******,

I'm sorry to hear about the frustrating experience you've been having regarding your subscription charges. I will be more than happy to look into this issue in more detail and help out in anyway I can. I tried to find your DocuSign account based on your email address ************************** but I couldn't find anything in our system. It seems you may have registered with a different email account. Can you please share your DocuSign account number or the email address associated with your account so I can investigate it further. Please refer to following article which may help -

*****************************************************************************************************************************

Please let me know if you have any questions.

Thanks.

DocuSign Customer Service
Customer Answer
Date: 02/09/2024

Complaint: 21262476

I am rejecting this response because: They requested more information no solution yet. I have never used the account. I called bank and it is being billed through Pay Pal Account. Email for Pay Pal is ************************** I last asked to speak with manager and was told they would refund 1 year but this has been ongoing for 2 years. Please help because they hung up after I insisted to speak with manager.

Sincerely,

Tequila *****
Business Response
Date: 02/11/2024
Hi Tequila,

I tried to find your DocuSign account based on your Paypal email *************************** but I still couldn't find anything in our system. It seems you may have registered with a different email account. Can you please share your DocuSign account number or the email address associated with your account so I can investigate it further. Please refer to following article which may help -

*****************************************************************************************************************************

Please let me know if you have any questions.

Thanks.

DocuSign Customer Service
Customer Answer
Date: 02/13/2024

Complaint: 21262476

I am rejecting this response because:
I needed to provide more info. I am unsure either but I have given emails and a two reps were able to locate. One of the attachments has case # that helped the 2nd agent to locate. They just do not want to refund me when I have been trying to help you all locate the account because it is paid through Pay Pal. This has been ongoing for almost 2 years. I have a Work DocuSign so I would not need this one. Hope this helps locate I just want this over with and my money back.

Sincerely,

Tequila Grace
Initial Complaint
Date:02/06/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed up with Docusign on an annual standard plan.At the time, Docusign were advertising "unlimited envelopes"I signed up on this basis as I was unsure how many envelopes my business would need. I estimated that about 500 documents per annum would be required.Recently I've received notification that we are over our 100 envelope limit.I contacted support - Case ID ******** and requested them to update their records to show ************* envelopes.They have responded by saying that we only ever had 100 envelopes and they will not correct the account to show unlimited.
Business Response
Date: 02/08/2024
Dear *****,

Thank you for bringing this matter to our attention. We understand your frustration regarding the recently advertised "unlimited envelopes" plans and the notification of exceeding the 100-envelope limit for your account.

We apologize for any confusion or inconvenience this situation has caused you. Our intention is always to provide clear and accurate information to our valued customers.

Upon reviewing your case (ID: *********, we recognize that there seems to be a misunderstanding. The recent promotion of "Unlimited Envelopes" on "Standard Plan" was a limited time offer for new customers only and the promotion has already ended. After checking internally with our Billing team we can confirm that this offer was not applicable when you signed up for the plan in October'23. You are on a standard annual plan which has a limit of 100 envelopes per user per year. We sincerely apologize if there was any confusion regarding the terms of your plan. We strive to ensure transparency in our offerings and want to rectify any discrepancies promptly.

Please feel free to reach out to us if you have any further questions or concerns. We value your feedback and remain committed to providing excellent service to our customers.

Thank you for choosing DocuSign.

Sincerely,

DocuSign Customer Service
Customer Answer
Date: 02/08/2024

Complaint: 21256641

I am rejecting this response because:
When I signed up, I signed up under ************* promotion.
There are no circumstances under which I would accept a 100 envelope limit per year as this is wildly insufficient for my business.
They have made an error when setting up the account and need to honor what I signed up for.

Sincerely,

********************************
Business Response
Date: 02/11/2024
Dear *****,

Thank you for feedback. We understand your frustration regarding the 100-envelope limit for your account.

As we have informed you before that we have checked with our Billing team and they have confirmed that promotion of "Unlimited Envelopes" on "Standard Plan" was a very recent limited time offer for new customers only and the promotion has already ended on 02/09/2024. There was no such promotion applicable at the time when you signed up for DocuSign on 10/03/2023, therefore ************* envelops are not available for your account.

You are on a standard annual plan which has a limit of 100 envelopes per user per year. We sincerely apologize if there was any confusion regarding the terms of your plan.

Please feel free to reach out to us if you have any further questions or concerns.

Thank you for choosing DocuSign.

Sincerely,

DocuSign Customer Service
Customer Answer
Date: 02/13/2024

Complaint: 21256641

I am rejecting this response because: The promotion was absolutely available when we signed up.
I signed up for an unlimited plan a that was suitable for my business.
There are no circumstances where a 100 envelope limit would have been acceptable to us.
We started trading properly in November/December. We have used 100 envelopes in just under 3 months.
I never would have signed up if there was a 100 envelope limit. I signed up because it was advertised as unlimited.
You have falsely advertised and will not honor what you have advertised.

Sincerely,

********************************
Initial Complaint
Date:01/26/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of DocuSign unauthorized $480.00 Transaction: Jan. 26, ********************************************************************************************* the amount of $480.This transaction was not authorized.I've tried to contact a live person to no avail and the line was disconnected several times as I pressed the appropriate ext for billing issues.There was a previous dispute on Jan. 26, 2023, case number ******** for which our nonprofit business was refunded, that too was an unauthorized withdrawal.
Business Response
Date: 01/30/2024
***************,
Weve reviewed the previous case ******** and your request was to only reduce the additional 2 seats and not to cancel the subscription. After closing the additional seats we had refunded the prorated amount in Feb 2023.
As your subscription is still active, you were charged for the following year on Jan 26th, ****. Since youve now requested to cancel your subscription in the new support case ********, weve submitted a refund/cancellation request and the amount will be credited to your bank within ***** business days. Please reply directly to the support case or let us know if you have any further questions.
Best,
DocuSign Customer Service.

Customer Answer
Date: 01/30/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Based on my communication with a DocSign representative on Jan. 29, our organization will be refunded $480 for the unauthorized withdrawal.

Sincerely,

***************************
Initial Complaint
Date:01/24/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My DocuSign service renews annually and renewed 08/31/2024 for $1601.95. I was approached about upgrading my plan because I had used 349 of the 400-envelope limit. I was quoted a new rate for an unlimited plan upgrade and assumed I would be paying the difference in plan prices for a total of $2127.15. Well, it turned out they charged the $2127.15 for another annual plan in addition to the $1601.96 that I had already paid in September for a total of $3729.10. Had I been aware that this would be treated as a separate purchase and not an upgrade I would never have agreed to this but just paid any overage fees if I went over the 400 envelopes.I was just informed by ***************** that there will be no prorated refund for the $1601.96 I had paid.Apparently, I cannot trust the reps at Docusign to be transparent with their upgrade policy.
Business Response
Date: 01/25/2024
Hello,
Please note that this inquiry is already being tracked via DocuSign support case# 12973852, where DocuSign Support and Account teams are engaged and looking into your request.
Kindly contact the Account team for updates on the progress of your inquiry and for any additional questions. Thanks!
Regards,
***********************;| Senior Support Escalations Manager | DocuSign
Customer Answer
Date: 01/25/2024

Complaint: 21194928

I am rejecting this response because: My first request was January 2nd, **** and they keep saying they have somone working this. They have also said there would be no prorated refund. After my filing the compaint with the BBB and within ********************************************** back on the original plan I had already paid $1601.96 for and to cancel the upgrade, and to refund the $2127.15. As you can see on Docusigns own web site they give a 30-day window to request a refund at *************************************************************************************************************************;
It says
"30-day window to request a refund
If you cancel your DocuSign account per the Terms and Conditions before 30 days pass, you may request a refund for the full purchase price by contacting Support. This Risk-Free offer is available one-time only to any person or entity. Note: The 30-day refund request window applies to annual plans only. Month-to-month plans are not eligible for refunds."
My previous plan with DocuSign cost $1435.20 a year or $1,601.95 after taxes and fees per year. that is about $133.49 per month with taxes and fees. My plan was renewed on August 30th,2023. August 31st, 2023, I was charged $1601.95 for the renewal. When I requested to upgrade my plan which was made clear in my email Sent December 28th 2023, when I said Lets go ahead and upgrade the ******************** only. I did not request to purchase a new plan but to upgrade my existing plan. I upgraded my plan December 29th, 2023. The rate on the plan upgrade is $2001 a year or $2127.15 a year after taxes and fees, that is about $177.27 per month with taxes and fees.
I was on my prior plan for 4 months prior to the upgrade. Since you started the upgrade agreement with a fresh 12 months on the upgrade, 12 months plus 4 months is a total of 16 months. At the rate of $177.27 per month for 16 months that would be a total of $2836.32. Between the original pan charge on 08/31/2023 of $1601.95 and the upgrade charge on 12-30-2023 of $2127.15 you have charged a total of $3729.10. $3729.10 divided by 16 months is about $233.06 per month so you are overcharging me $55.59 per month because I upgraded.
If you take $3729.10 you charged and subtract the $2836.32 you should have charged in total, you are overcharging me by $892.78.
I will only accept one of two options.
Option 1 cancel the upgrade and return me to my original plan I already paid for and refund the $2127.15 paid on 12-30-****. I have sent 4 written notices within 30 days of the signed agreement of the upgrade with this request.
Option 2 Keep me on the upgraded plan but refund me $892.78 so that I am only paying the total of $2836.32 with taxes and fees or about $177.27 month with taxes and fees I should be paying for the upgraded service.
Business Response
Date: 01/26/2024
Hello,
Thank you for providing additional information. I see that you've already replied to DocuSign Support with the same details and your response has been recorded in support case# 12973852. Please note that your complaint has already been raised to DocuSign Support, Finance and Account team Leadership to investigate and find a way forward. You will be kept informed with the progress via your open case# 12973852. In the meantime, if you have any further questions, or if you want to share further details please reply back to DocuSign Support via email, add a case comment, or reach out to your Account team.
We are closely monitoring the progress via support case# 12973852 and will make sure that the investigation and decision making process doesn't lose traction.
Regards,
***********************;| Senior Support Escalations Manager | DocuSign
Customer Answer
Date: 01/26/2024

Complaint: 21194928

I am rejecting this response because:
I responded to their email with this and have yet to recieve an answer.
Please confirm that you will also be refunding the $2127.15 since that was not included in your email. Also please confirm that I will not be asked to pay anything beyond the $1601.95 that I have already paid when you restore the original contract.
Their email said
Hello ****,
My name is *************************** and I am one of the AVPs here at DocuSign. We received approval to reinstate your last agreement with 400 envelopes and we will cancel your current unlimited plan. We are putting together an order form and will have this to you later this morning. I will keep you updated on the next steps in our process.
Thank you,
********

Sincerely,

***********************
Business Response
Date: 02/01/2024
Hi ****,
We are continuously monitoring the progress of your DocuSign support case# 12973852 and after your last comment on January 29th we reached out to ***************************, the Commercial Sales Area Vice President, to confirm that she's aware of your reach out.
******** confirmed yesterday (January 31st) that she had already been in contact with you. I understand that ******** sent you the necessary documents to sign and you replied back to her on January 29th confirming that your attorney checked the documents and reassured that everything checks out. You should watch for a credit back to your card.
If there's anything I'm missing, or in case you have further questions please let me know.
Regards,
***********************;| Senior Support Escalations Manager | DocuSign
Customer Answer
Date: 02/01/2024

Complaint: 21194928

I am rejecting this response because:
Still waiting for the $2127.15 to be credited back to the credit card. Once that is credited I will consider this resolved.
Sincerely,

***********************
Initial Complaint
Date:01/23/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We have had an account with ******************** for several years and upon the last renewal, we have opted not to renew our contract.Contrary to their online claims, they want to close the account and deny us access of our data, instead of allowing us to downgrade to a free or even nominally paid account, to enable us to access our essential data.
Business Response
Date: 01/30/2024
Hi ******,
Direct accounts are eligible to downgrade or cancel their subscription after their term has expired per our T&C (*****************************************************************). As your contract has presently expired, we can downgrade your account to a Freemium plan and you would have access to all your documents indefinitely but you wouldnt be able to send any new documents. The account will also only have only 1 active user and you would only be able to access documents accessible by this user.
Please open a support case from our support portal using these instructions and our team would be happy to assist you with this request (**************************************************************************************************************************************). Let us know if you come across any issues with opening a case or have any more questions.
Best,
DocuSign Customer Service
Initial Complaint
Date:01/18/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
DocuSign suspended our company's account after failing to send the proper notification about a missed bill payment. Apparently there was a system update that caused our company credit card on file to be lost. We were not made aware of this update and the process to get this corrected has been absolutely horrible. There is no one in customer service that can help. They direct you to an account manager that is unavailable. There is no way to escalate the issue and now we have several employees unable to use the service while they are at Sales Conferences. We understand that there are things that happen but to have a customer service that cannot help in anyway is beyond ridiculous. We just want to update the payment and continue services.
Business Response
Date: 01/28/2024
Hello,
Sorry to hear about your experience. Can you please share the email linked to your DocuSign account or your account number so that we can investigate the issue? Here is the link to the KB article for locating the account number for reference: *****************************************************************************************************************************
Best,
DocuSign Customer Service
Initial Complaint
Date:12/21/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to address a situation where unauthorized charges were made on my account on the 6th of December 2023, a total of 106$ was deducted from my account. I am not conducting any business with the organization at the moment. They have not reached out to me saying why the amount was deducted and Id like a refund.
Business Response
Date: 12/21/2023
Dear *****,

I hope this message finds you well. I understand the urgency and concern regarding the unauthorized charges on your account on December 6, 2023, totaling $106. I sincerely apologize for any inconvenience this may have caused you.

Based on the email address *********************** in your complaint I am not able to find any related account on our side. It is possible that you have used a different email address when you created your account with **********************. Best will be if you can please send us your account number. You can find your account number using the steps in this article "*****************************************************************************************************************************". Once you are in the account page you may be able to check for yourself why you were billed for this charge using the steps provided in this article "***********************************************************************************************************************". But if you are still not clear about why you were charged then I may be able to help you further once you share your account number information with us.

If you have any further questions or concerns, please do not hesitate to contact us.

Best regards,

DocuSign Customer Support Team
Initial Complaint
Date:12/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Docusign makes it incredibly difficult to cancel subscriptions to its service. I tried to cancel on several occasions only to get billed again. They purposely great help to the Cancel option and make you go through customer service.
Business Response
Date: 12/20/2023
Hi *******,

Thanks for your email. First of all let me apologize on behalf of DocuSign for difficulties you have faced in cancelling your subscription. I reviewed your request and I can see that you have been in contact with our support team through chat in case# ********. Support team has already processed your cancellation request and your Account # ************ has been downgraded to free. Hope it helps. Please let us know if you any questions or concerns and I will be glad to assist you further.

Best regards.

DocuSign Customer Support Team
Initial Complaint
Date:12/12/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed up with DocuSign 12/12/2022 hoping to digitize a form to use in my business. I started with the free version and was told by customer service all the functions I wanted were part of a paid membership. But, NOT TO WORRY, I could cancel at anytime during my year for a refund if I was not satisfied. I signed up and spent EIGHT MONTHS trying to get this to do what I wanted. In the end, this was NOT going to work. In August 2023 I cancelled and was assured by DocuSign there was nothing further I needed to do. I did not downgrade, I CANCELLED. Fast forward to 12/10/2023 on a Sunday when I was notified that an attempt was made on my credit card for $508.80 to renew for a full paid membership to DocuSign! I was very upset, but started a chat immediately with DocuSign regarding the account so as to prevent a charge. ***** via chat assured me that this would be cancelled, and assured me that I would NOT incur the charge on my card. In writing, I told her, they do NOT have my permission to charge my card any further as I had already cancelled and DocuSign did not have authority to re-activate my account! They do not have anything in writing regarding a re-activation but yet here we are "trying" to cancel my account again. On 12/10/2023 I let ***** know I wanted a call back from a supervisor regarding this as I did not want them taking anymore money from me. After 48 hours, I still have not had a call back. What I DID receive was an email to tell me, from *****, that they took my money and charged my card $508.80, did I want it back. ARE YOU KIDDING ME. I called and spoke with *****, a manager, who said that it will now possibly take up to TWO WEEKS for them to give me my money back. This is credit card fraud. There is NO WAY it takes 2 weeks to refund this money, and I feel someone should look into anti-trust and how they are handling credit card information.
Business Response
Date: 12/20/2023
Dear *******,

I hope this message finds you well, and I sincerely apologize for the frustrating experience you've had with DocuSign. Your concerns are important to us, and we are committed to resolving this matter promptly.

I reviewed your account details and I was able to find the related support case ******** for this request. I can confirm that we have closed your account as per your request and a total estimated refund of ****** USD has already been processed to your AMEX card ending in **** on 12/13/2023. It may take up to ***** business days for the refund to appear in your account which is the time taken by financial institutions to process the refund request and is not in our control. Hope it helps.

Once again thank you for bringing this to our attention, and I appreciate your understanding.

Best regards,
DocuSign Customer Support Team
Customer Answer
Date: 12/26/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:12/08/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On October 30th our company was charged $956 by Docusign (a recurring billing plan that had not been charged in 3 years). We reached out and asked for refund since we are only using 1 of 3 seats (the other 2 people on the account have left the ******************************* has been very difficult to work with - there is no number to call on the website for assistance. The instruction (see below) say its self-service to change a plan but our account did not have that option. Our account also show a per seat charge of $240 (so we were overcharged for our plan)They are very difficult to get any kind of reasonable response (support ticket required creating a new account on another system). The only refund they have provide is $311 pro-rated. I reached out within 14 days of the charge and think this is completely unfair that they won't refund 2 complete seats. This is company has dishonest policies for refunds and makes it very difficult to cancel !I have now asked them to completely cancel my account and give me a complete refund since I do not want to work with them. I have not used the website since the October billing,. They are only offering me $297 rather than full refund. I would like a complete refund since I have not used software and I reached out as soon as I got my CC bill.
Business Response
Date: 12/13/2023
Hi *****,
Hope you are well. I have reviewed your request. First of all let me apologize for the difficulty you have faced with getting the refund and closing your account. I noticed that you have been working with our support team in case ******** on these issues for the past one month. It seems a refund of USD ****** was approved and processed on 18th November. Subsequent to that we have also got an approval for an additional refund of USD ****** on 9th December. This refund amount has been calculated as per the DocuSign Refund Policy which is documented in this article *********************************************************************************************************. It may take ***** business days for this additional refund to get processed. If you do not see the refund in your account within 10 to 14 business days, please contact us by providing an update in case# ******** and our support team can follow up on that. I can also confirm that your account has also been closed as per request. Hope it addresses all your concerns. Please let us know if you still have any questions or concerns.
Thanks.
DocuSign Customer Support Team

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Customer Answer

Complaint statuses

Business Response

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