Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Upon enrollment at BloomTech Inc. (Bloom Institute of Technology, formerly Lambda), I was promised dedicated support, including a learner assistant and a career coach for 1:1 assistance. The promise of job placement in Data Science was a significant factor in my decision. However, shortly after the course began, BloomTech experienced several rounds of layoffs, leading to drastic reductions in support. I received no notifications about these changes, leaving me confused as I tried to contact individuals who no longer worked there.Instructors often read from scripts and directed me to use ChatGPT instead of providing answers. Learner assistants frequently missed scheduled meetings or attended unprepared. Despite graduating in December 2023, I did not receive connections to the promised partners in their network.When I asked to speak with my third (within a year) career coach, ****** ********, I was ridiculed about my Spanish accent and told to "try harder." I have yet to receive promised feedback on my resume. The only assistance I received was from a stranger I met while driving in ***************** from the school from which I am being asked to pay $35,000. Despite my repeated requests for help, I received no support or follow-through from ************************* wife, also enrolled, was removed from the program after expressing similar feedback. We were sold this course with the promise of improving our financial situation, but now we face nearly $70,000 in debt as a waitress and Lyft driver.BloomTech's claims of job placement and support remain unfulfilled. I received a certificate upon graduation, but it lacks credibility on ********, and the link to my certificate in the student portal is ********* is disheartening to learn that BloomTech has faced legal consequences for false claims about job placement rates and hidden loan costs. They continue to misrepresent their ability to secure jobs for graduates.

  Business Response

  Date: 10/04/2024

  Mr. ********* is a graduate of BloomTech and has met with our career services team, however, he has not been in compliance for job searching and has not applied the recommendations of the career services team. Although BloomTech prides itself on offering career support services, it is up to the learner to utilize them. BloomTech does not provide any guarantee of employment after graduation. I have attached copies of BloomTech catalog and Mr. ********* enrollment agreement and California catalog that states the following:
  
  EMPLOYMENT ASSISTANCE Bloom Institute of Technology graduates work to produce career materials, prepare for interviews, and understand how to optimize the job search. Bloom Institute of Technology shares job opportunities for graduates to apply to and provides direct introductions to partner companies where appropriate.
  
  NO GUARANTEE OF EMPLOYMENT While  Bloom  Institute  of  Technology  will  assist  graduates  in  developing  job  search  skills such  as  resume  and  cover  letter  development,  interviewing,  and  appropriate  interview follow-up  activities,  it  cannot  and  does  not  guarantee  the  student  will  find  employment nor does it guarantee the student will realize a given salary following graduation.
  
  If Mr. ********* is still searching for employment, he can reach out to ********************************** and we would be happy to provide additional services to help him in his job search.

  Customer Answer

  Date: 10/05/2024

  Complaint: 22371029
  
  I am rejecting this response because:
  
  I would like to clarify several points in your statement, particularly regarding my compliance with BloomTechs career services recommendations.
  
  While I have indeed engaged with your career services team, the consistent, actionable support promised during my enrollment was not delivered. Your records may suggest non-compliance on my part; however, the guidance I received was often generic, lacked follow-through, and led to no meaningful opportunities. Despite my efforts, I received minimal feedback on my job search materials, and I am still waiting for the resume review that was promised to me nearly a year ago.
  
  During my job search:
  
  - I encountered broken links in the job search platform, Huntr.
  - None of the jobs provided were from the affiliates BloomTech had promised.
  - When I requested video recordings that were supposedly a resource for me, I was given materials unrelated to Data Science languages.
  - I was advised by my career coach, ****** ********, to send random emails to companies in the hope that "something might land with the right person"which is not the kind of professional guidance I expected.
  
  BloomTech presents itself as providing unmatched career guidance, but in reality, students are left to fend for themselves while being sold on the idea that the program can be balanced with full-time work, family responsibilities, etc. Contrary to these claims, I had to pay for ******** Premium out of pocket after being told it would be free as a student, and I also had to cover additional career resources personally. Of the few job opportunities BloomTech provided (5-6 in total), none were from affiliates, and they were simply links to company websites, something I could have easily done myself. I was led to believe that the $35,000 investment would be worth it because of BloomTechs support. That promise remains unfulfilled. Furthermore, while BloomTech guarantees a job or 110% money back within a year, this assurance has proven to be equally unsubstantiated, as I have yet to experience any meaningful job placement assistance to validate such a guarantee.
  
  When I raised these concerns with ******, my third career coach, she brushed me off, implying that I didn't understand because English is my second language. This was an inappropriate and dismissive response, especially since none of my previous career coaches had any issues with my communication.
  
  I have records of applying and reaching out to hundreds of companies on my own, with more valuable guidance coming from strangers I networked with while driving for Lyft than from BloomTech.
  
  How can BloomTech now suggest that I reach out to career support again after such a disappointing experience? Additionally, the transparency around job placement rates remains questionable. I asked for this information and never received a response, yet the **** found that internal metrics showed placement rates as low as 30-50% while BloomTech is still stating 86% on their website, numbers from 2022, nothing from recent years. I also requested information about affiliate companies and was met with silence.
  
  Perhaps the most concerning issue was when **** ****-******** contacted another student to advise them not to speak with me after we had both voiced complaints about the lack of support. Not only did she reveal private information about my marital status, but she also told this student not to engage with me, citing a "no negative comments" policy. This is censorship, plain and simple, and no company should behave in this manner.

  I am still requesting my contract be cancelled and to be excused from any payments. 
  
  Sincerely,  
  **** ******* *********

• Initial Complaint

  Date:09/29/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In January 2023 I signed contracts with BloomTech and Ascent (Launch). In April 2024, BloomTech had just concluded a class action in which a group of students came together to call out ****** ****** and his company for being dishonest about its job placement rates and how he was disbursing funds to *************** a student at BloomTech, I was promised an education and skill development that would empower my life and provide an opportunity for a better job and new career.Unfortunately, a couple of months into the program, BloomTech began to fire its support staff. I was promised a dedicated learners assistant and career coach. Now I was being told to go ask chatGPT my questions because a good software developer can do research. There were 3 rounds of layoffs in the year and a half I spent at BloomTech.A few months ago, I began to speak up along with other students as we were not getting the support we needed, the course was broken in the later Sprints, they changed the Slack channel without notifying anyone after they first started firing people which made it incredibly confusing and impossible to contact any of the support staff or access the study groups that had been created.After making a lot of noise, BloomTech kicked me out. They are still asking me to pay almost $20k after not receiving any of what they promised me. Why is this relevant? Well, BloomTech and the CEO ****** ****** are dishonest and dont have their students futures in mind. It is a company built by 2 boot camp graduates looking to get rich off of preying on those who are seeking a better life. They even called other student on my behalf and shared private information with them about me, and instructed them not to engage with me.Ascent no longer works with BloomTech as a result of this. The lending company wont even be associated with BloomTech or ****** ****** because they are legally no longer allowed to be involved in student lending.

  Business Response

  Date: 10/01/2024

  Response:

  
  The recent order issued by the ************************************ (****) did not impact all of our students but rather specifically affected a specific population of students who executed an Income Share Agreement (ISA) during a certain timeframe. We want to emphasize that although we understand that this may have caused some concern and we do not agree with the ***** allegations, we chose to settle this matter to avoid lengthy and detracting litigation and instead focus on our core mission of educating our students. Our commitment to transparency, compliance with regulatory standards, and providing an exceptional educational experience remains unchanged. Ascent funding does not service ISAs, they provide loans to students, the change from one loan company to another was not associated with the **** order in any manner.

  In any restructuring with BloomTech, students did not lose any access to academic support and career coaches were reassigned toward the end of the program to assist in career support.
  Ms. **** was unfortunately not making continuous, successful progress through the program. In a self-paced program at BloomTech, students can complete the program as quickly they want, usually average 6-9 months. However, as part of the enrollment agreement signed by Ms. ***** the maximum allotted time is 18 months. She did not finish her program in time, she was behind by 14 Sprints. She was considered inactive at the time of expiration as she had not successfully progressed through the Sprint within 30 days as outlined below from our catalog.

  ATTENDANCE Attendance  and  participation  in  BloomTech  courses  is  measured  in  multiple  ways, including  but  not  limited  to  taking  attendance  in  live  instruction  experiences,  verifying module  &  sprint  project  attempts,  and  activity  in  BloomTechs  learning  management systems,  etc.  While  students  may  choose  to  attend  live  or  view  recorded  sessions, attendance  and  engagement  with  the  material  is  critical  to  success  in  the  program. Students  who  fail  to  submit  an  assignment  using  the  Learning  Management  System  for more  than  seven  (7)  days  or  do  not  successfully  complete  a  Sprint  within  30  days  will be  marked  as  inactive,  and  BloomTech  will  reach  out  to  verify  enrollment.  BloomTech may  withdraw  inactive  students  to  protect  them  from  unintentional  further  vesting  of tuition.
  Ms. **** asked to cancel her enrollment and contract prior to her program expiring. She was advised that she could withdraw, but her contract would remain intact. Despite Ms. **** being considered inactive and requesting cancellation, she was offered a program extension if she complied with certain requested information, including confirming her intent to complete the entirety of the program. This information was never provided and therefore an extension was not granted and her program expired.
  Ms. **** and two other students were engaged in what BloomTech considers negative and derogatory comments in public messages in our community forum. Ms. **** as well as the other two students were advised that this type of behavior was considered misconduct. One of the students was removed, however, Ms. **** was left in the forum after being warned. I have included our catalog policy on professional behavior below:
  Professionalism Professionalism should be a theme that runs through a student's work and interactions at BloomTech. To ****** a professional environment students must:
  ? Maintain a positive and respectful attitude toward their fellow students and BloomTech staff.
  ? Use a respectful tone in all communication, whether written or verbal. This includes communication via Slack, the Portal, Zoom, the content of a student's work, naming conventions, email, text message and all other forms of communication.
  ? Be punctual to all live sessions and accountable for one's attendance by completing all required pre-work. If you are not able to attend, you are responsible for communicating with BloomTech staff, if at all possible, prior to your absence.
  ? Maintain open communication with staff and fellow students. Students have the responsibility to remain in communication with BloomTech administration, by checking their email, text messages, reading and engaging in Slack channels, Slack direct messages, and reading all school announcements daily.
  ? Best practices are: if a student wouldnt do or say it in front of an employer or colleagues at their job, they shouldn't do it here at BloomTech.
  

  Although the three of them were engaged as a group in the misconduct, no personal information was ever discussed with any other student, nor were any specific names mentioned. This conversation was recorded and there is no mention of anyones personal information.

  Unfortunately, subsequent to Ms. ***** departure from BloomTech, she has continued to spread false information about BloomTech and tagging current and prior employees of the company in public forums and social media accounts using derogatory and false information.

  We wish Ms. **** the best in all her future endeavors and hope that she can respectfully move on from this situation and use the information that she has already gained from her program to apply to future employment and education.

  Customer Answer

  Date: 10/02/2024

   
  Complaint: 22354932
  
  I am rejecting this response because:

  The order issued by the **** remains significant, as BloomTech and ****** ****** continue to misrepresent their job placement capabilities. This has been a topic of discussion among students on LinkedIn, where many have voiced similar concerns.
  
  During my time at BloomTech, I experienced multiple rounds of layoffs (three to four), which created an unstable learning environment. Upon enrollment, I was promised a dedicated career coach and learning assistant. However, following the initial layoffs, my assigned support was changed without notice, and I was never assigned the same dedicated mentors again, contrary to what had been promised. Additionally, there was a lack of communication regarding changes to the Slack channels, leading to a period of confusion among students about how to access support.
  
  I encountered numerous issues with broken links, including a non-functioning help hub link. I often found myself relying more on fellow students for assistance than on the staff of a program that charged $35,000 upon graduation. There were instances when I took time off from my day job to attend class, only to discover that the instructor was unavailable, with no prior email notification. Additionally, the tutoring hours were reduced from one hour to only 30 minutes, resulting in rushed sessions that made it challenging to receive adequate support. I was instructed to schedule additional 30 minute meetings, which made it nearly impossible to move forward in the course due to the lack of timely assistance. Given these circumstances, it seems unfair for BloomTech to assert that I was falling behind when they were not providing the necessary support to facilitate my progress in the program.
  
  It is also inaccurate to state that I was inactive as a student. I have documented correspondence with **** ****-********, School Operations Manager, in which she inquired about my plans to continue and mentioned that extensions could be granted under extenuating circumstances. At the time of my dismissal, I had not reached the 18-month limit, having recently submitted a quiz that demonstrated my progress. I communicated to **** the challenges I faced, including ongoing conflict in my home country, and expressed my intention to complete the program within six months. Unfortunately, I was dismissed shortly thereafter.
  
  Additionally, I wish to address a concerning incident involving ****, who discussed my husband, a fellow student in the data science program, with another student. Although she did not disclose our names, she advised him against engaging with us, the two married students. This behavior, while not directly naming us, undermines our privacy and is unprofessional.
  
  I have repeatedly requested BloomTech to cancel my contract due to dissatisfaction with the lack of support my husband received post-graduation and my own experiences with delayed responsesoften exceeding 24 hours. I was frequently directed to use ChatGPT for assistance instead of receiving help from staff. As I sought to raise these issues within the **************** I found that other students shared my frustrations. However, I witnessed my husband being removed from the Slack channel for voicing his concerns, which deterred me from expressing my feedback, even when it was constructive. We have never communicated anything false or derogatory, and I possess screenshots and emails documenting these experiences.
  
  The response from BloomTech serves as a clear illustration of their failure to acknowledge and address the concerns raised by numerous students, including myself. The institution's operations appear rooted in misrepresentation, as evidenced by their choice to showcase only outdated placement statistics. 
  
  Many of the issues I have highlighted have been reported in various articles, leading to significant consequences for BloomTech and ****** ******, including financial penalties for multiple infractions.

  I cannot be asked to pay $35,000 for a program that has failed to deliver on its promises and subsequently dismissed me based on unfounded allegations.

  
  Sincerely,
  
  ***** ****

  Business Response

  Date: 10/04/2024

  Complaint: The order issued by the **** remains significant, as BloomTech and ****** ****** continue to misrepresent their job placement capabilities. This has been a topic of discussion among students on ********, where many have voiced similar concerns.
  
  Response: Denied. Already addressed in previous response.
  
  Complaint: During my time at BloomTech, I experienced multiple rounds of layoffs (three to four), which created an unstable learning environment. Upon enrollment, I was promised a dedicated career coach and learning assistant. However, following the initial layoffs, my assigned support was changed without notice, and I was never assigned the same dedicated mentors again, contrary to what had been promised. Additionally, there was a lack of communication regarding changes to the Slack channels, leading to a period of confusion among students about how to access support.
  
  
  Response: Denied. All learner facing staff that were provided for academic support, i.e. Learner Assistants and Instructors were not affected in any staffing changes. Career support was restructured to the end of the program where it is better suited and focused on helping learners with job search.
  
  Complaint: I encountered numerous issues with broken links, including a non-functioning help hub link. I often found myself relying more on fellow students for assistance than on the staff of a program that charged $35,000 upon graduation. There were instances when I took time off from my day job to attend class, only to discover that the instructor was unavailable, with no prior email notification. Additionally, the tutoring hours were reduced from one hour to only 30 minutes, resulting in rushed sessions that made it challenging to receive adequate support. I was instructed to schedule additional 30 minute meetings, which made it nearly impossible to move forward in the course due to the lack of timely assistance. Given these circumstances, it seems unfair for BloomTech to assert that I was falling behind when they were not providing the necessary support to facilitate my progress in the program.
  
  Response: Denied. From time to time, we may have had technical issues, but those were resolved in a timely manner. In addition, as Ms. **** mentioned, if she did not feel that the fast pace of the live classes that she attended was enough, she was provided with one-on-one support. There were periods of time that Ms. **** made little to no progress in the program, which resulted in her running out of time to complete the program.
  
  Complaint: It is also inaccurate to state that I was inactive as a student. I have documented correspondence with **** ****-********, School Operations Manager, in which she inquired about my plans to continue and mentioned that extensions could be granted under extenuating circumstances. At the time of my dismissal, I had not reached the 18-month limit, having recently submitted a quiz that demonstrated my progress. I communicated to **** the challenges I faced, including ongoing conflict in my home country, and expressed my intention to complete the program within six months. Unfortunately, I was dismissed shortly thereafter.
  
  Response: Denied. Mostly addressed in previous response. Per policy Ms. **** was inactive. The conversation mentioned was recorded and reviewed, there is no breach in privacy with conversations with other students.
  
  Complaint: I have repeatedly requested BloomTech to cancel my contract due to dissatisfaction with the lack of support my husband received post-graduation and my own experiences with delayed responsesoften exceeding 24 hours. I was frequently directed to use ChatGPT for assistance instead of receiving help from staff. As I sought to raise these issues within the **************** I found that other students shared my frustrations. However, I witnessed my husband being removed from the Slack channel for voicing his concerns, which deterred me from expressing my feedback, even when it was constructive. We have never communicated anything false or derogatory, and I possess screenshots and emails documenting these experiences.
  
  Response: Denied. Addressed in previous response.
  
  
  Final note and summary: All of Ms. ***** complaints and concerns have been addressed previously in emails directly with BloomTech staff. She made several requests to cancel her program previously and despite that we offered an extension if she wanted to finish.  We tried to work with her and offered a program extension if she confirmed that her intent was to finish the program. We made three attempts to request the information, and she refused to respond to the requested information.

  Customer Answer

  Date: 10/09/2024

   
  Complaint: 22354932
  
  I am rejecting this response because:

  I am writing in response to BloomTech's ongoing misrepresentations and inadequate support, which the ************************************ (****) has found to violate the ****************** Protection Act of 2010. According to the ***** BloomTech and ****** ****** have engaged in deceptive practices, taking unreasonable advantage of consumers who rely on BloomTech to act in their best interests (***** 2024). These findings are significant, particularly as I and many other students continue to encounter false claims regarding job placement and the level of support offered.

  I have personally spoken with numerous students who feel unable to voice their concerns due to financial burdens incurred by BloomTech's program. Many are struggling to meet the unrealistic demands placed on them to qualify for the tuition refund guarantee. Despite paying $35,000 for this program, I have been denied access to job placement statistics and a list of affiliated employers, which raises serious questions about transparency and accountability.

  It is troubling to hear BloomTech assert that no students were affected by layoffs. I am a direct victim of this instability, having experienced multiple changes in my assigned career coach without any communication about these transitions. Initially, each student was promised a dedicated learner assistant, yet these commitments evaporated alongside the layoffs. The resulting lack of clear communication regarding Slack channel changes left many students, including myself, in a state of confusion.

  Furthermore, my tutoring sessions were abruptly reduced from 50 minutes to just 30 minutes. On several occasions, the instructors appeared unprepared, which severely disrupted my ability to receive the necessary support. I spent months attempting to obtain help through the school, and unfortunately, I have been left with no choice but to file complaints against them. As I have reiterated multiple times, the issue is not merely a fast-paced class; it is the lack of adequate support and resources that is hindering my progress.

  In BloomTechs response, it was mentioned that our conversation was recorded. However, I was informed by **** ****-******** that this conversation was not recorded, and I am in communication with the student who was called by **** on their personal cellphone. I have documented evidence of all communications, and I am perplexed as to why BloomTech continues to make these inaccurate claims.

  Additionally, I have requested a six-month extension due to the ongoing conflict in my home country, along with various family and financial challenges. Despite these requests, I was subsequently removed from the program for allegedly not fulfilling the extension request appropriately.

  It is imperative that BloomTech acknowledges these concerns and takes responsibility for the impact its actions have had on students. I urge you to address these issues directly and provide the necessary support and transparency that all students deserve.
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:06/04/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a victim of a scam by this corporation with false promises. I have contacted this organization many times being the last communication 06/03/24 with a person named *************************. The person decided to withdraw me without fulfilling the condition of the withdrawal only in the case of a full entire refund. The company makes false claims about the industry and coding jobs to deceit customers into over 20k in debt with there companies. CFPB has caught the lies made by this company and I am requesting that they cancel my loan with the loan provider ascent financial. I am a victim of a fraud by this company and they do not care to make it right. I have tried to resolve this with the company. It is clear they do not want to admit to the scam but there was a legal action against them and they need to make this right.

  Business Response

  Date: 06/28/2024

  Dear BBB, 
     
  
  We are in receipt of the complaint from ********************* and have reached out to him directly as the concerns relate directly to his private student information. 
  
   
  
  While we have responded to ***** previous inquiries, including his concerns regarding the ************************************ (CFPB) consent order, the order only pertains to certain affected consumers. 
  
   
  
  Furthermore, we want to highlight that BloomTech does not agree with the CFPBs allegations and chose to settle this matter to avoid lengthy and detracting litigation and instead focus on our core mission of educating our students. Our commitment to transparency, compliance with regulatory standards, and providing an exceptional educational experience remains unwavering.
  
   
  
  We take every matter brought to us by current and former students seriously and are working with **** to resolve his concerns.
  
  
  
  Standing by to support,
  
  *************************

  Customer Answer

  Date: 06/28/2024

   
  Complaint: 21799227
  
  I am rejecting this response because: they truthfully aren't resolving the complaint and defecting there responsibilities for the lies given. Trying to say they are in the right and stole thousands for fake claims and canceled the enrollment without entire refund. The ceo is not allowed to do student loans and they just won't budge. Very unprofessional organization who preys on disadvantaged people and mocks them.
  
  Sincerely,
  
  *********************

  Business Response

  Date: 06/28/2024

  Complainant has been advised on several occasions that his financing does not fall under the **** order. 

  Customer Answer

  Date: 07/01/2024

   
  Complaint: 21799227
  
  I am rejecting this response because:
  Company is still trying to use this as a pathetic excuse to not fixing the problem there is clearly lies and they are scamming and praying on people with false promises. I did not get what I paid for and they clearly do not care to help. Perhaps legal action is necessary to help this business realize they are scamming people left and right.
  Sincerely,
  
  *********************

• Initial Complaint

  Date:01/06/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a former student of Lambda School (now **************** and was enrolled in their *************** course 30 Sep 2019 - 08 Apr 2020. Lambda defers payments for students so they do not have to pay any monies upfront until after they are hired and working in the tech industry making around $45k/year. I never completed the course but was expected to report my income to **** per agreement signed to avoid paying $30k for an education I never received or took advantage of. My withdrawal from the school was processed on 08 Apr 2020.Up until that point I was reporting my income to avoid having a $30k bill that I cannot afford being sent to collection. The contract is fulfilled by a third part known as ****. **** emailed me and informed me that income I reported did not match tax documents I submitted and I emailed them back explaining that I did not understand how to fix the issue on their website (this has now been addressed and my income is now correctly reported). I reached out **** for assistance with this issue on 29 Aug 22. They always responded but their answers didn't help me fix the issue (until recently). I emailed **** once again on 5 Jan 23 asking for help with the same issue. During the latest email exchange with ********** also asked for confirmation on how much longer I would have to report my income and they suggested I contact: ******************************* So, I did. I reached out to them on 05 Jan 23 and asked them how much longer I would have to report my income, twice, and never heard back from them, although I understand not much time has passed since my initial email. After my email to ********* Services, on the following day, 6 Jan 23, **** sent me an email stating I was in breach of my contract due to my income not being reported properly and I am now liable to pay $30,000. However, I have been in contact with **** since August of last year trying to resolve this issue to no avail (until recently). Emails will be attached for reference.