Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/12/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started the *************** program in March 2024. At first things where working but shortly into the program I reached out for options to help me understand because the program isn't very details in their learning materials. I tried so many different avenues to learn this program and I started to experience difficulty access the program and have not had access to the portal to do any of my class work for 3 months. They sent out emails stating they was working on it and that they will give extensions and now I've been told that they will not give extensions and it has been a complete nightmare since signing up for this class and I would like a refund they dont keep their promises and its been a complete mess.

• Initial Complaint

  Date:01/08/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for lambda bootcamp In 2019 Now in 2025 I still havent gotten a tech job and have not made ****** dollars a year Recently a company called ******* said they bought my debt and I have to work with them They will not respond to emails Phone calls Nothing and I cannot access the site At the same time bloomtech has been sued and i am trying to find an email or something to contact bloomtech they only supply a contact page which has been down for multiple days now. How can I get this fixed if they refuse to share a real way to contact them?

• Initial Complaint

  Date:11/07/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm absolutely disappointed with my experience at Bloom Institute of Technology (BloomTech). They promised a 100% job guarantee and guidance with a dedicated career coach, but halfway through the course, they fired my career coach, leaving me alone in the job search process. They also advertised special access to their employers to get a job, which never materialized. This is super unprofessional. Here are some of the violations I believe I was a victim of:1. BloomTech advertised on its website that 71 to ************************************* jobs within six months of graduation, but their non-public reports to investors showed placement rates closer to 50 percent.2. ****** tweeted that the school achieved a 100 percent job-placement rate in one of its cohorts, but later admitted in a private message that the sample size was just one student.3. They misrepresented their financial interests by selling loans to investors. BloomTechs marketing claimed their interests were aligned with students, with statements like We dont get paid until you do, and Because we invest in you, instead of the other way around, we only make money when you do. In reality, they were selling income share loans to investors and often got paid long before a student finished the program and started earning a salary.4. BloomTech violated a federal consumer protection known as the Holder Rule by failing to include a required provision making any owner of the loan subject to the legal claims and defenses that students could assert against BloomTech. As a result, students were deprived of rights they should have had when their income share loan was sold to an investor.This experience has been incredibly frustrating and disheartening.

• Initial Complaint

  Date:10/08/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made the mistake of attending BloomTech with the hopes of obtaining gainful employment. I was lured in with falsified statistics that I would be one of many students who gained employment and could improve my life. Instead, I am saddled with a loan that seems impossible to pay and am now unemployed. Upon learning about BloomTech, I was contacted by one of their enrollment associates and next thing I know I'm signing documents thinking I'm taking a step towards improving my future. When in reality I set myself so far back financially that I would not be able to make a spare dollar for another 5 years with a market rate job which I am having trouble obtaining. My issue lies with BloomTech. I have put in hours upon hours honing my craft and relentlessly applying to jobs, all of which have left me empty handed. The education while informative was an absolute joke. BloomTech made false promises in the hopes of luring desperate students to bleed them dry. I saw in the media that BloomTech is being forced to forgive *** holders due to BloomTech's predatory practices. This is a start, but there are students such as myself who have the same amount if not more in the form of a hefty loan. We are left high and dry. We were in the same predicament as those with the *** and are left with no relief.

• Initial Complaint

  Date:10/08/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Data Science program at Bloom Institute of Technology, which was financed through Ascent Funding. Initially, I was told my student loan would be around $15,000, but by the time I graduated, it had increased to $17,000. Given the quality of education and support I received, this amount feels unjustified.The program used outdated materials, and the homework assignments (called "sprints") were often broken or unclear. I had to rely mostly on personal study just to understand the vague lessons being taught. In most classes, I had to troubleshoot and correct the tests myself. If I couldnt fix the problem, the instructors either attempted to correct it or just passed me without ensuring I had learned the material.When I asked for help, I received minimal support, with responses ranging from "I don't know" to just being given the answer, which didnt help me learn. I was frequently directed to use ChatGPT instead of receiving proper guidance. For a program that claimed to prepare me for a career in data science, this support was inadequate.After graduation, I was told Bloom would help me find a job, and that my certification alone would make me career-ready. However, after completing the program, I was informed that to be eligible for the Tuition Refund Guarantee (***), I had to apply to 10 jobs, send 10 cold emails, make 5 ****** contributions, and follow up with 10 emails every week. As a part-time single father with a full-time job, these requirements are difficult to meet. Despite my efforts, two months have passed with no job offers or interest from employers. The career support I was promised has been minimal, with job postings either outside my field or beyond my qualifications.I feel misled by Bloom Institute regarding the quality of education, career support, and the financial burden. I seek a resolution, either through the *** or another means, as the program did not deliver on its promises.Sincerely, **** *******

• Initial Complaint

  Date:10/05/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a student who started in late 2022 and graduated in December of 2023.Bloomtech made their courses attractive by advertising a false placement rate, assistance in the job **** (including "Partner" opportunities), marketable skills, and a "risk free" payment option. 10 months later, I am currently 40k in debt with no job. seems those skills weren't so marketable.Since I graduated, I believe there has been a total of FOUR partner opportunities, despite applying to all of them, I did not receive an interview for any of them. My attempts to reach out for assistance with the job **** are met with advice to just "keep trying".From the start I was assigned a "career coach" to assist with the job ****. Throughout my education, this coach was changed twice, once without my knowledge, before bloomtech laid off all coaches but one completely. "Classes" went okay, but trying to get help outside of classes was almost as useless as the career help. These requests for help were limited, and not of high quality. Usually when I got into a meeting I was met with an LA who didn't seem to know much more than me. Once, the person I had a meeting with didn't even show up, and I had to get help to reschedule. I did not request assistance often because of how poor the quality of help was so early in the education.Lastly, there was supposed to be an accurate work simulation at the end of the course. I expected to work with a team to complete a project I could put on my resume. Instead, it was a typical ****** assignment with no team. I needed help with the 2nd part of the assignment, and the LA just gave me the answers. I cant say that this project prepared me for the workforce, nor am I proud to have it on my ********* here I am, 40k in debt, with no job 10 months later. Despite previous class actions, there is no way out for me. I feel cheated, scammed, I don't believe bloomtech held up their end of the bargain, and I don't believe I should have to pay.

• Initial Complaint

  Date:10/03/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding the schooling program I enrolled in, during which I took out an Ascent loan through the school. The program guaranteed job assistance upon completion, with the understanding that I would repay a loan totaling approximately $35,000. Regardless of employment status, I would still be responsible for the loan repayment.During the program, the school began letting go of employees, significantly reducing the job assistance that had been promised. While the program initially assured personalized support for job placement, this diminished to simply receiving job recommendations, with no actual assistance in the job search process. Despite the program's promotion of high hiring rates for graduates, these claims were misleading at the time of my enrollment. Many students, including myself, struggled to secure employment, and the school's advertised success rates no longer aligned with reality.Additionally, the school lowered enrollment costs after I joined, while students like me, who enrolled earlier, were left paying significantly more in loan debt for a program that did not deliver on its promises. After four months, I still have not secured the job I was assured, one that was advertised to pay over $50,000 annually. Attempts to contact staff regarding these concerns have been met with silence, and there has been no effort to address or rectify the situation.I find it unjust that I am now facing a $35,000 loan repayment for a program that failed to deliver the promised job placement and did not update its student success statistics to reflect the current outcomes. Had the school's information been accurate, I, along with many others, would not have enrolled.I respectfully request a resolution to this matter, including the possibility of reevaluating the loan or offering further job placement assistance.

• Initial Complaint

  Date:10/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attended BloomTech (formerly Lambda School) with high hopes, attracted by their promise of guaranteed job placement after graduation and the assurance that I wouldn't have to repay my loan until I secured a job. The program also promised unlimited access to a learner's assistant and a career coach to guide me through the competitive job market.I decided to sign on with Bloomtech. I took out a deferred loan, that I now owe $26k for. Ascent Funding/Launch Servicing handles it. before I graduated, my career coach was fired without notice, and I wasnt assigned a new one. This left me without any guidance or support in navigating a difficult field. When I reached out for help, even to those who were fired, there was no response, and the all Slack channels were dead silent.Towards the end of the program, what was supposed to be a capstone group project simulating a real-world work environment turned out to be a solo project that I completed in one day, with little feedback.After graduating, I had to reach out to someone to give me my official certificate because I already waited a week for it. When it came time to begin the job search, I had alot of questions but no one to turn to for help. Despite BloomTech's confidence in my ability to secure a job, I couldn't even land an interview. The support structure that had been advertised felt like a complete waste of money.Despite being told I wouldnt have to start repaying my loan until I found a job, the reality was different. After several months of job hunting without success, I had no choice but to start repaying my loanwith little income to support it.Its been a year since I graduated, and Im still searching for the opportunities I was promised. Now looking at Bloomtech's website, the Data Science program no longer exists (I have the certificate to prove it did), along with other courses that used to be offered. On top of that, there's no email or form to fill out to contact anyone about the lawsuit.

  Business Response

  Date: 10/04/2024

  Ms. ****** graduated on 07/13/2023 and other than questions about her loan, we did not receive any requests from her about **************** BloomTech sent at least four (4) separate emails offering career support and explanation of learner obligations in career searching, we did not receive a reply for any of these emails. Although BloomTech prides itself on offering career support services, it is up to the learner to utilize them. Graduates have access to their Certificate of Completion on their portal. However, per Ms. ******* request, a copy was emailed to her in July of 2023.
  
  Learners who attend BloomTech and have a loan, use an outside lender and the terms of their contract are signed with the lender. Ascent does usually provide learners with a six-month deferment period post-graduation.
  
  If Ms. ****** is still searching for employment, she can reach out to ********************************** and we would be happy to provide additional services to help her in her job search.

• Initial Complaint

  Date:10/02/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a student at BloomTech. When I enrolled, I was promised access to curriculum and career placement opportunities and during my time there the institution made conscious changes that diminished and/or entirely removed those opportunities. I took out a loan and paid more than I would have for competitor services, due to these promises. BloomTech has made zero attempt to balance their internal decisions against the price I paid, in a way that seems highly predatory.

  Business Response

  Date: 10/04/2024

  BloomTech denies all allegations set forth in this complaint. Mr. ******* is a graduate from BloomTechs ************************** course. He received a certificate and fully utilized our career support services to his success. Mr. ******* was considered qualified placed meaning he received an offer in a related role making $50,000+ per year. He received an offer of employment as a Full-time Junior Developer and received an offer well above the $50,000 less than three months after graduating. In addition, BloomTech hired Mr. ******* as a part-time Learning Assistant in addition to his full-time job. Mr. ******* also still has access to our *************** and utilizes them. We believe this complaint was solicited by two other students who are disgruntled, and Mr. ******* put this complaint in to help strengthen their complaints.
  
  As far as competitors prices, we cannot speak to what other, possibly comparable schools, charge for their services or if their services are equivalent to that of BloomTech.

  Customer Answer

  Date: 10/04/2024

   
  Complaint: 22371393
  
  I am rejecting this response because:

  Though I was extraordinarily lucky and received a job offer quickly out of school, it was in no way due to the career services BloomTech referenced herein. I received that offer through an immediate family connection. I did not and do not in any way currently utilize BloomTechs so-called career services. In fact, when I was still enrolled at what was essentially the completion of my course, months ahead of the average time-to-completion, and expressed a desire to Ash Tilawat and **** ***** to remain enrolled in order to further my learning through BloomTechs live events to put myself in a better position to qualify for jobs, I was told I could remain enrolled and attend these events. Shortly thereafter, I was suddenly and secretly graduated from the program, losing access to the live events that would have further bolstered my qualifications.

  BloomTech did offer me a position, but youll notice they conveniently left out the fact that it paid a shameful hourly rate of $15/hr, well below the threshold of $50,000/yr they refer to in regards to my loan terms. Further, in my time at BloomTech, on one occassion, after working overtime with a learner, I was asked to modify my hours so that it appeared that I only worked 40 hours instead of accruing overtime. The request was accompanied by a formal reprimand and not presented as a choice as much as an expectation. I left this position after suggestions and complaints that I logged internally in an effort to work with BloomTech to improve the program went unaddressed. The exact words I gave when asked for the reason for my notice by **** ***** were I feel like Im working against BloomTech to help learners instead of with them.

  Regarding the claim that this complaint was solicited by 2 other students, this is absolute nonsense. I do know and have a peer-to-peer relationship with the students they refer to, as they have made their complaint quite public. However, I expressed disappointment with the educational and career resources explicitly and internally all through my time as a student and employee. This began with feedback I provided ****** ***** only a couple of months into the program about the low-quality academic support I was receiving. In the latter-middle of my time as a student, my career coach (and all others) was fired without any notice or explanation on how I should proceed whatsoever.

  I, unlike the students they refer to and many others, chose not to file an anonymous complaint with ****************** Protection or make my experience with BloomTech known publicly. This is because I have personal relationships with people I care about who are both attending and working for the school and I have no interest in damaging BloomTech and these people in the process. I attached my name to this complaint out of respect for their organization and in an attempt to reach a fair compromise that preserves the interests of both sides as much as possible. I have very little interest in having accusations about my integrity levied in this negotiation, as all I have ever done for BloomTech and their learners is freely give a tremendous amount of my valuable time.

  All I ask is that the terms of my tuition be adjusted to more fairly reflect the experience provided relative to the experience promised. If they cannot see the reason in that, then I can easily pursue more public and litigious means by which to reach a fair agreement.

  Sincerely,
  
  *** *******

• Initial Complaint

  Date:10/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Upon enrollment at BloomTech Inc. (Bloom Institute of Technology, formerly Lambda), I was promised dedicated support, including a learner assistant and a career coach for 1:1 assistance. The promise of job placement in Data Science was a significant factor in my decision. However, shortly after the course began, BloomTech experienced several rounds of layoffs, leading to drastic reductions in support. I received no notifications about these changes, leaving me confused as I tried to contact individuals who no longer worked there.Instructors often read from scripts and directed me to use ChatGPT instead of providing answers. Learner assistants frequently missed scheduled meetings or attended unprepared. Despite graduating in December 2023, I did not receive connections to the promised partners in their network.When I asked to speak with my third (within a year) career coach, ****** ********, I was ridiculed about my Spanish accent and told to "try harder." I have yet to receive promised feedback on my resume. The only assistance I received was from a stranger I met while driving in ***************** from the school from which I am being asked to pay $35,000. Despite my repeated requests for help, I received no support or follow-through from ************************* wife, also enrolled, was removed from the program after expressing similar feedback. We were sold this course with the promise of improving our financial situation, but now we face nearly $70,000 in debt as a waitress and Lyft driver.BloomTech's claims of job placement and support remain unfulfilled. I received a certificate upon graduation, but it lacks credibility on ********, and the link to my certificate in the student portal is ********* is disheartening to learn that BloomTech has faced legal consequences for false claims about job placement rates and hidden loan costs. They continue to misrepresent their ability to secure jobs for graduates.

  Business Response

  Date: 10/04/2024

  Mr. ********* is a graduate of BloomTech and has met with our career services team, however, he has not been in compliance for job searching and has not applied the recommendations of the career services team. Although BloomTech prides itself on offering career support services, it is up to the learner to utilize them. BloomTech does not provide any guarantee of employment after graduation. I have attached copies of BloomTech catalog and Mr. ********* enrollment agreement and California catalog that states the following:
  
  EMPLOYMENT ASSISTANCE Bloom Institute of Technology graduates work to produce career materials, prepare for interviews, and understand how to optimize the job search. Bloom Institute of Technology shares job opportunities for graduates to apply to and provides direct introductions to partner companies where appropriate.
  
  NO GUARANTEE OF EMPLOYMENT While  Bloom  Institute  of  Technology  will  assist  graduates  in  developing  job  search  skills such  as  resume  and  cover  letter  development,  interviewing,  and  appropriate  interview follow-up  activities,  it  cannot  and  does  not  guarantee  the  student  will  find  employment nor does it guarantee the student will realize a given salary following graduation.
  
  If Mr. ********* is still searching for employment, he can reach out to ********************************** and we would be happy to provide additional services to help him in his job search.

  Customer Answer

  Date: 10/05/2024

  Complaint: 22371029
  
  I am rejecting this response because:
  
  I would like to clarify several points in your statement, particularly regarding my compliance with BloomTechs career services recommendations.
  
  While I have indeed engaged with your career services team, the consistent, actionable support promised during my enrollment was not delivered. Your records may suggest non-compliance on my part; however, the guidance I received was often generic, lacked follow-through, and led to no meaningful opportunities. Despite my efforts, I received minimal feedback on my job search materials, and I am still waiting for the resume review that was promised to me nearly a year ago.
  
  During my job search:
  
  - I encountered broken links in the job search platform, Huntr.
  - None of the jobs provided were from the affiliates BloomTech had promised.
  - When I requested video recordings that were supposedly a resource for me, I was given materials unrelated to Data Science languages.
  - I was advised by my career coach, ****** ********, to send random emails to companies in the hope that "something might land with the right person"which is not the kind of professional guidance I expected.
  
  BloomTech presents itself as providing unmatched career guidance, but in reality, students are left to fend for themselves while being sold on the idea that the program can be balanced with full-time work, family responsibilities, etc. Contrary to these claims, I had to pay for ******** Premium out of pocket after being told it would be free as a student, and I also had to cover additional career resources personally. Of the few job opportunities BloomTech provided (5-6 in total), none were from affiliates, and they were simply links to company websites, something I could have easily done myself. I was led to believe that the $35,000 investment would be worth it because of BloomTechs support. That promise remains unfulfilled. Furthermore, while BloomTech guarantees a job or 110% money back within a year, this assurance has proven to be equally unsubstantiated, as I have yet to experience any meaningful job placement assistance to validate such a guarantee.
  
  When I raised these concerns with ******, my third career coach, she brushed me off, implying that I didn't understand because English is my second language. This was an inappropriate and dismissive response, especially since none of my previous career coaches had any issues with my communication.
  
  I have records of applying and reaching out to hundreds of companies on my own, with more valuable guidance coming from strangers I networked with while driving for Lyft than from BloomTech.
  
  How can BloomTech now suggest that I reach out to career support again after such a disappointing experience? Additionally, the transparency around job placement rates remains questionable. I asked for this information and never received a response, yet the **** found that internal metrics showed placement rates as low as 30-50% while BloomTech is still stating 86% on their website, numbers from 2022, nothing from recent years. I also requested information about affiliate companies and was met with silence.
  
  Perhaps the most concerning issue was when **** ****-******** contacted another student to advise them not to speak with me after we had both voiced complaints about the lack of support. Not only did she reveal private information about my marital status, but she also told this student not to engage with me, citing a "no negative comments" policy. This is censorship, plain and simple, and no company should behave in this manner.

  I am still requesting my contract be cancelled and to be excused from any payments. 
  
  Sincerely,  
  **** ******* *********