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Business Profile

Cryptocurrency Exchange

MetaMask

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cryptocurrency Exchange.

Complaints

Customer Complaints Summary

  • 23 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/08/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I think Trust Wallet is a fraud and people who are pretending to help me to get my money back are trying to scam Me Ive been trying to get my money transferred from blockchain to ******** for a month now and there is a portal called ********************************** That where I kind of invented at first and tried to get my money they <> to transfer to bitcoin and then to trust wallet and now they are asking me to pay $500 in order to be able to get my $3900 But I thought it a little fishy because every time they would tell transfer this much and it will be available right away and as soon as I transfer they were like there is another problem came up and now Im trying not to scared them away in order to be able to recover my money Please help if You can to spread this The lady is so convincing that You think oh okay maybe tomorrow if she says so Now Im trying to hold on to them but I will need some help and I dont know whos door should I know for help Please please help me

  • Initial Complaint

    Date:01/06/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was defrauded from a company that went by the name ************************, and operated on the domain "***************". When I realized I can't take my money out I realized I was defrauded.

  • Initial Complaint

    Date:12/30/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have account in MetaMask digital wallet with balance $178. When I tried to withdraw my funds and transfer it to my bank account, the ********************** account was frozen. So, I reset the account using the secret recovery phrase, but it opened a new account with different address and zero balance. When I contacted their customer service they said we can see your account with your balance, but we cant access it. Then they transferred me to the technical support team, which said you need to change your secret recovery phrase orders and try again, but when I did, it didnt work. Also, I have the ** code for my old account, but it doesnt work.Although I am sure my secret recovery phrase and its order, it is not access my old account and give me a completely different new account with zero balance. The last message they sent me, that they cant access my old account, and I might be lost my account and funds.

  • Initial Complaint

    Date:09/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    MetaMask continues for me to buy cryptocurrency to make the difference of my salary from my commission from a Best Buy . They will not allow me to withdraw my monies because they said it was cryptocurrency and needs a seller that should purchase crypto of 8000 to put my fund in the bank which amounted to: Your transaction capital is *****USDT. The system will match you with the most suitable buyer. Please wait. The system has currently successfully matched the buyer with the lowest price, and the transaction price is US$******.Your current funds are *****USDT, which does not meet the transaction price. ****** USD*****USDT=8651USDT Currently, your funds still have a transaction balance of 8651 USDT, please complete it as soon as possible.Theyre not giving me my salary because I have to buy crypto to put it in their wallet.Please help to recover my monies we have no more monies and the monies we paid for before were our savings and stocks.

  • Initial Complaint

    Date:07/02/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is a follow up to my previous complaint I submitted:

    I hope this letter has correctly found itself within your complaints/fraud department as it is very essential to me that you become aware of the ordeal I have had to go through. Commencing on around May 2024, I fell victim to a multi-layered scam operation orchestrated by **** (Clone) - ********** (the "Fraudsters"), with the design, development, manufacturing, promoting, marketing, disturbing, labelling, and/or sale of illegal and outright fraudulent "investment services", all of which aim at contributing to the goal of robbing and defrauding clients through a predetermined cycle of client losses to gains in the equivalent of 11,789 USD which was transferred from my wallet utilising MetaMask's services. I do not have a proclivity to blame others for my downfalls, however, I cannot help but link this enormous loss with the trust I had instilled in MetaMask' institution which is regulated.

  • Initial Complaint

    Date:03/23/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a withdrawal on the meta mask platform through my bitcoin wallet address from my investment company Equity-wise.LTD on Tuesday,March 12, 2024. I tried to transfer funds out of my wallet from my Meta mask wallet , but wasnt able to because my investment company gave me instructions to wait on them so they could show me how to transfer my crypto funds and trade on the platform. I locked my Meta mask app not knowing that it would cause my Meta mask address wallet to disappear. I tried to log back in and eventually I did log back in with my recovery password, it did not work, My crypto currency wallet onMeta mask disappeared. I notified *********** andMeta mask support. I followed the instructions to log back in with my recovery password, the wallet still never showed back up. I also entered the meta mask address that is attached to my funds and still never showed up. I would like for meta mask to return my funds and take the block off my account. Proof of my ******************** wallet address and my crypto currency funds are attached.

  • Initial Complaint

    Date:03/14/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Money was withdrawn from my bank account fraudulently from a company called MetaMask Banxa! I do not even know who the company is ! I had to check my statements to see who they were to contact them! Upon contacting them I leaned it was a crypto transaction! I do not make any crypto investments or have any reason to even purchase crypto! They told me that since its crypto it cant be refunded or recovered! And when they said they will refund me they acted as if I never replied to there email I have proof! I really need my money back this was almost $2000 taken from my account. Ive never used them in my life. Please help me recover my money! I do not have this type of money to just lose. This has made me fall behind on bills. I couldnt even pay for gas until I got paid Ive been having to borrow money for rent! This is insane! They literally took my money and are telling me theres nothing I can do about it basically Tuesday, February 27, 2024 BANXA METAMASK 1296731,800-9099664, NVUS PURCHASE $-240.00 Wednesday, February 28, 2024 BANXA METAMASK 1297554,800-9099664, NVUS RURCHASE $-360.00 Thursday, February 29, 2024 BANXA METAMASK 1299517,800-9099664, NVUS PURCHASE $-1,211.00

  • Initial Complaint

    Date:02/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I wish to file a formal complaint against MetaMask for displaying inaccurate financial information concerning my cryptocurrency holdings, specifically $**** which was on the platform valued at $.03, on January 17, 2024 at 7:33 pm, which I held ************* **** valued at $168121.70 USD. Despite the platform showing a specific value for my assets, it has become evident that these figures do not align with the actual market value, leading to a significant discrepancy in my financial understanding and expectations.This misrepresentation of financial data directly contravenes the ethical standards expected in financial dealings and possibly violates legal standards for accuracy and transparency in financial communications. My attempts to address this issue directly with the company have been met with responses that deflect responsibility onto third parties or external factors, without acknowledging their own critical role in ensuring the accuracy of the information they provide.After experiencing significant unresponsiveness from MetaMasks support team, Ive personally decided to escalate the issue by providing my experience with this company with regulatory agencies. The displayed value of ALL OF THEIR CRYPTO ASSETS have consistently diverged from the actual market value due to technical issues, a discrepancy that has not only raised serious concerns about data accuracy but also led to an erroneous financial decision on my part. Being presented with this inaccurate information, I was coerced into making a financial decision that I would not have otherwise made, under the assumption that the data provided by MetaMask was accurate and reliable. This misrepresentation has had tangible financial repercussions for me, further exacerbating the gravity of the situation.

  • Initial Complaint

    Date:01/24/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I thought i was expert in the field of Metamask but it done on me when i lost $476K usd on Trading, that was my greatest downfall cause it involves the money given to me by other personnel who entrust their funds into my trading platform cause at first i really did well but when this happened i have no choice than to fight back and that's how i was luckily enough for my old school friend to be a cyber guru hackerspytech At gm a1l c0 m who i hired and he helped me recovered back all my lost bitcoin, i owe him my life so i decide to share cause a lot need his services,

  • Initial Complaint

    Date:12/31/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello I have tried to transfer my wallet funds to utilize them and its has been almost a month and no money as of yet. When I submit the transfer they said 1-2 business days and nothing I have contacted them over and over and gotten the same canned response stating that they are working to get the issue resolved but clearly they are not. They quickly took my money to purchase their liners and there were not any delays in those transactions. I want my wallet funds as they are mine and there is no reason why i do not have them yet other than I am being scammed.***********************

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