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Business Profile

Crowdfunding

Indiegogo

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Crowdfunding.

Complaints

This profile includes complaints for Indiegogo's headquarters and its corporate-owned locations. To view all corporate locations, see

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Indiegogo has 2 locations, listed below.

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    • Indiegogo

      965 Mission St San Francisco, CA 94103-2921

    • Indiegogo

      2191 S El Camino Real Ste B San Mateo, CA 94403-1831

    Customer Complaints Summary

    • 94 total complaints in the last 3 years.
    • 26 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/26/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on Indiegogo to back the Odin: The Ultimate Gaming Handheld on March 13th, 2022 for around $271 (I don't remember the exact amount due to converting the currency from ********* Dollar to USD). The merchant for this campaign kept moving the goalposts, stating that the Odin Lite (the model I purchase) would be delivered in the summer, then the end of July, then end of August, and now by the end of September. After the goalposts were moved multiple times and no actual guarantee that I would actually get the unit, I requested the merchant of the campaign to refund me, which they did. The merchant sent the funds to Indiegogo who would handle the refund. I placed the refund request on August 22nd, 2022.However, the checking and debit card that I placed this order under is no longer active and is closed. I requested Indiegogo multiple times to please send another form of a refund (a check) because of this. Indiegogo informed me that they have to refund it to the original payment method and to contact my bank. I called my bank three separate times and they told me that they would be outright refusing the refund due to a closed account and the refund would bounce back to Indiegogo. I told Indiegogo this on four separate occasions, that my bank would not be able to get me my refund due to it bouncing, and Indiegogo told me there's nothing they can do about it.I was able to put a claim for this purchase through my closed bank account, but the resolution is pending, and I may still not be able to recover my refund.

    • Initial Complaint

      Date:08/16/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Spent 370$ April 2020 in contribution to the wagii smart glasses for 2 pairs and I was supposed to receive 1 July 2020 and the other was supposed to come July 2021 I've received neither and when I reached out to indegogo they claimed there's nothing they can do and for me to reach out to the person who started the campaign and I tried everything in my power to no avail so I'm hoping the bbb can help me

    • Initial Complaint

      Date:08/16/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In September of 2018, I backed a campaign for waterproof ear buds (Dolphin-Waterproof Earbuds With Intuitive Controls) on Indiegogo. The campaign was successfully backed and IIGLAB Team (the product creator) was supposed to delivery the product by November 2018. I paid $49.00 for the product and funds were released by Indiegogo to the product creator for the product. The product ended up being a complete scam and the product was never created. Indiegogo has refused to provide a refund since funds were given to the creator. However, the creator never fulfilled the orders, thus a product was never received. My money was stolen and Indiegogo refuses to help. I want a full refund for the product that I never received (nor have any others). If needed, I will escalate this to a governmental organization, as I paid for a product that I never received. Updates from the campaign indicate fraudulent activity occurred and the product was never created. Complete scam!

    • Initial Complaint

      Date:08/16/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I backed ************** documentary A Place Among the Undead on 27 November 2015. Indiegogo collected the funds on 5 December 2015. Since then, the project tradically changed after the completion of funding, from a standalone documentary to a full series, yet there has been no update in over 3 years. Instead, a new documentary (A Place Among the Dead) was created, but this project has been left in limbo.The production team announced the change to the project in October 2016. Despite that, they used the interviews they conducted and other footage to make a documentary by a slightly different name, which premiered in 2020.I tried contacting ************************* and *******************, the project organizers, on 23 January 2022 and never received a response. This project will never be finished nor will the funders fulfill their end of the fundraising campaign.I tried contacting Indiegogo on 21 August 2020 and they refused to take action. Indiegogo is a scam site masquerading as a crowdfunding site. They deserve to be investigated and shut down.

    Indiegogo is NOT a BBB Accredited Business.

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