Complaints

This profile includes complaints for Lyft, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Lyft, Inc. has 21 locations, listed below.

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  Lyft, Inc.

  San Francisco, CA 94107-1725

• 

  Lyft, Inc.

  7255 S Tenaya Way STE 300A Las Vegas, NV 89113-2186

• 

  Lyft, Inc.

  95 Emerson St Apt 601 Denver, CO 80218-3758

• 

  Lyft, Inc.

  216 Franklin Mills Cir Philadelphia, PA 19154-3119

• 

  Lyft, Inc.

  Albuquerque International Airport ABQ Albuquerque, NM 87108

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/02/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took a lyft ride on Saturday 9/28/24 at 2:15 AM
  I was charged $150 on top of the distance charge for damage that the driver had taken pictures of a puke. I did not puke, I’ve talked to the customer service for theft, also providing pictures of my drop off location which was different from the driver’s picture, a false proof from the driver’s end. No one has helped me regarding this.
  The pictures are, my drop off location at the garage, ground level garage and 3rd floor for drop off. The driver’s pictures a puke and unknown location outside that I have not beem picked up at or drop off.

• Initial Complaint

  Date:10/02/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On yesterday, October 1, 2024 I experienced car trouble and was in need of rideshare services. Once in the morning and once in the evening. In the morning, the Lyft driver never showed and was incommunicative. I requested an express ride which costs more and the driver was supposed to arrive in 3 minutes. 20 minutes later I began calling and texting the driver through the Lyft app. I never received a response. I requested an **** 10 minutes later and was at work within the next 15 minutes. Again in the evening, I requested a Lyft to go home, the Lyft platform stalled when I selected the ride I wanted. I received a message that Lyft was experiencing technical difficulty. I exited out of the Lyft app, called a ******* **** to pick me up from *** ***** ***** ****** *****. I was picked up at 5:27 p.m. En route to my home in East Orange, NJ, I received a call from a Lyft driver at 5:47 p.m. saying they arrived to pick me up when I never verified the trip because the app was inoperative. And further, I was more than halfway home. I believe that this is a technology scam. The Lyft app is unstable. I should not be charged a cancellation fee because their technology does not work. In one instance, I was charged $3.50 and the latter, $7.00. When I refuted the initial charge, I was offered a credit. I do not want a credit, I want a refund. The second dispute was denied. I just want all of my money back and I promise to never use Lyft again!

• Initial Complaint

  Date:10/02/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8/1 my truck was hit by one of your drivers hit my truck and ran off with a passenger in his vehicle when I tried to speak to him to exchange info he stated he spoke no English he also had a passenger in side his vehicle.i reached out on same day onLyft website to file a report as well as advise on of their drivers hit me while driving in their app. They have never responded back to me at all nor have they addressed or acknowledged my report. This happened 8/1 and this is now 10/1 my truck still needs to be fixed and your company still hasn't responded or even addressed how this issue will be resolved. This person was driving for you your company and hit my while in the clock. If need police report will provide. But not responding and addressing the issue is baad service from your company

• Initial Complaint

  Date:10/01/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We took a Lyft ride on October 1st, 2024 to the airport. It was a short ride, with no apparent issues and what we thought was a well-deserved tip. However, about ten minutes after our drop-off, our driver submitted a claim for damages and Lyft charged us $80. We immediately disputed this claim and received pictures that showed small scratches on the groove of one of the doors that we couldnt have possibly caused. Worse yet, the submitted pictures were from a blue car when the driver picked us up from a black car. Even pointing this out to Lyft did not assuage them and they maintained the charges. We cannot help but believe they are facilitating fraud by unscrupulous drivers.

• Initial Complaint

  Date:10/01/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  False advertising summited promo and they claim I didnt I summited with link now they dont want to pay my promo or add it

• Initial Complaint

  Date:09/30/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been using Lyft for seven years. I have taken hundreds of rides and hundreds of bike trips. I have always maintained a perfect 5.0 rating and never caused any problems. I was also paying for an annual membership, which made all standard bike rides (<45 min) free.On August 1, I took a bike ride like I had countless times before. Ten minutes down the street to get to an appointment. When I tried docking the bike, it would not work. I tried a different dock. Then a different one and a different one. Then I walked the bike to a different station. More docks, nothing. The dock wasn't flashing yellow or red either to let me know of improper docking, it wasn't doing anything at all, completely not recognizing I was trying to dock a bike. This bike was absolutely not working. After too long I spent doing that, I was getting late for my medical appointment I could not miss. I had to leave the faulty bike at the station. I positioned it in the dock as though it were locked and had to keep it pushing. But I immediately reached out to customer service.The first rep I spoke to let me know that a tech would come in the next 24 hours and that I was essentially good to go. Flash forward a few days later, I get charged $104.52 for a "25 hour bike ride", and then an additional $272.12 balance is placed on my account for a missing bike fee and my account is locked. And I'm unable to use the service even though I'm still paying for the $200 membership on top of everything. I spoke to many agents and got nowhere. They all told me it was my fault and nobody acknowledged the fact that the bike was broken. One rep told me they "launched an investigation" and found the bike to not be faulty. Which does not make sense. If the bike is missing and that's why I owe hundreds, how did they inspect it? And if they didn't inspect it because it really is missing, how do they know it's not faulty? They're just saying anything.I want my money back, account restored, and an apology.

• Initial Complaint

  Date:09/30/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my deep frustration regarding the handling of my lost iPhone 14 Pro Max by Lyft. On 09/30/2024, I accidentally left my phone in the drivers car, and since 8:26 AM, I have been unable to reach the driver or receive any meaningful assistance from *********************** has now been over six hours, and I find it unacceptable that I have to track the driver myself and call the fast food places he visited, with no one willing to help. I understand Lyft's policy states you are not responsible for lost items, but it seems unreasonable that I cannot connect with the driver directly. I can see my phones location through a friends device, yet no one at Lyft has taken any steps to facilitate its return.Ive reached out multiple times, but the responses have mostly been automated and unhelpful. I even offered to pay any charges for the return of my phone, but that has gone unheard. The impact on my work has been significant; Ive missed urgent meetings and lost access to essential contacts and emails.Additionally, Ive encountered issues with customer service. The customer service phone number I found online does not exist, and one of the numbers I tried simply hangs up. The other number only provides automated responses, leaving me with no real support.If Lyft cannot assist in retrieving my phone, I expect compensation for the inconvenience caused. This situation is incredibly frustrating, and I urge you to take immediate action to resolve it. Thank you for your attention to this matter.

• Initial Complaint

  Date:09/30/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a ******* charges on my debit card from Lyft. My card was must have been scammer or something. I never used Lyft. My bank is involved but may not give me the money back. There is no number to even call Lyft. But this is alot of money.

• Initial Complaint

  Date:09/30/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My friend called us an **** for an event the night after my wedding from my sister in law's house to our ******* We called and **** from ************************************** to ***************************************************. The next day we could not find one of our wedding gift bags with sentimental polaroids and gifts form our wedding. We looked everywhere until finally we checked the app a couple days later and saw that the driver ***** had reported finding the gift bag with the exact description in his car. We attempted to reach out to Lyft and him multiple times with no response. Lyft has been unwilling to provide the driver's information to us, allow us to speak with a supervisor or anything to help us in this situation. The driver reported having the bag and has not been in contact to return it despite multiple attempts and Lyft has been unhelpful.

• Initial Complaint

  Date:09/30/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am being charged for membership that I've never applied for never used and have tried to cancel for 6 months,