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Business Profile

Car Service

Lyft, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Service.

Important information

  • Customer Complaint:

    BBB’s file for Lyft was created in August 2011. Following BBB’s review of complaints done in April 2025. Complaints on file state concerns with billing, refunds, and ride experience.

    BBB recommends reviewing of the following:

    Terms of Service (please see 4. Charges)
    Community Guidelines
    Safety

    For any issues or concerns, please visit Lyft Help.






Complaints

This profile includes complaints for Lyft, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Lyft, Inc. has 21 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Lyft, Inc.

      San Francisco, CA 94107-1725

    • Lyft

      2011 Crystal Dr Ste 210 Arlington, VA 22202-3779

    • Lyft, Inc.

      820 Ernest W Barrett Pkwy NW Kennesaw, GA 30144-4925

    • Lyft, Inc.

      656 E McMillan Cincinnati, OH 45206

    • Lyft, Inc.

      7255 S Tenaya Way STE 300A Las Vegas, NV 89113-2186

    Customer Complaints Summary

    • 3,965 total complaints in the last 3 years.
    • 1,008 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/06/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Lyft permanently deactivated my driver account on July 4, 2025, based on a report dated February 28 which is over four months old. I was never notified of the issue at the time it allegedly occurred, and I was not given a fair opportunity to respond with evidence or context.The report is either mistaken or completely false. Ive been a full-time driver with Lyft for over a year and a half, completed more than ****** rides with a 5-star rating, and have never received any serious complaints from passengers. I also have a dash cam in my vehicle that records both audio and video; however, it only stores footage for a maximum of 12 days, so I do not have recordings from February.This decision has deeply affected me and my family, as this account is my only source of income. I am requesting that Lyft conducts a full review of the situation, verifies the timeline of the report, and reactivates my account after a fair and proper investigation.

    • Initial Complaint

      Date:07/06/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Business locked my account for no apparent reason and is not being cleared on the issue while dismissing my claim.

    • Initial Complaint

      Date:07/05/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was operating the Lyft platform as a independent contractor and a chaplain left their wallet and keys in my car. I returned the items to the chaplain and I requested for a lost item fee through the Lyft App which was $25.I was subsequently terminated by Lyft because the customer filed a complaint about me.

    • Initial Complaint

      Date:07/05/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 5 at 3:42 PM, I scheduled a ride from *********************************** to ********************. The price of the ride on the rideshare app was advertised as $31.94. Upon placing the request, I immediately received a message from my bank that a temporary hold for the amount was placed on my account and was matched with a driver.There was no change to my pick up location or drop off destination, and there were no changes during the ride (ie no additional stops or detours). After the completion of my ride, I received another notification from my bank that an additional charge of $25.05 had been charged by Lyft. I immediately contacted the company via the chat within the Lyft app. The person who answered the chat told me that the charge was correct.When I checked my ride history, it displayed a trip scheduled from ************* to ********* at a rate of $56.99. This did not match the initial hold or advertised price presented when the trip was booked. I was asked to provide proof that two separate charges had been made. I sent a screenshot of charges that came through at 3:42 PM and then again at 5 PM. I was told that ride prices are subject to change based on changes to pick up, drop off and or routes. As stated, none of these changed after the ride was requested. I requested a refund for the additional charge. I stated they had falsely advertised the ride and I wouldve selected another rideshare application with that price. The person on the chat, then offered a $10 credit and then a $15 credit.I did not receive a $10 or a $15 credit. I also stated in the chat that I was not satisfied with receiving credit since I was requesting a refund of the charge of $25.05.I stated that I was going to report the incident since it should be considered fraud for advertisement and commitment to a price with no changes made to the request or during the ride and does not meet the criteria provided on the companys website for changes being made to an upfront price.

    • Initial Complaint

      Date:07/05/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      6/28/25 I took I Lyft one way and it cost $8 when it hit my bank statement it charged me $12 and some change. July 3 2025 I took a trip to ******* and the first charge was seven dollars and some change to only find out that they charge me $14.99 the end of the trip. I took a returning lyft back home from ******* on July 3, 2025. That charge was six dollars and some change and at the end ofit they charge me $19.99. Why are all of the whole fees different It should not be a whole fee. It should go through as such. It messes up peoples bank accounts causes people to go into the negative for no reason either you charge what we see that were charging foror show it upfront what youre gonna hold so people know what theyre getting their selves into. I feel like that is not fair for people at all because everybody dont have the extra charge. What if they only have the $6.50 to take that one ride but lyft are charging of triple quadruple never a set about that being charged for whatever yall called a whole fee it always is I noticed its two dollars and one charge. I got charged 12 extra and another one I got charged like $7 Extra dollars and another one like make up your mind of the whole fees.

    • Initial Complaint

      Date:07/05/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The driver I ordered off Lyft was not the driver that Lyft presented off the app. They are refusing to compensate me for showing identity fraud with their drivers. I do not believe a ride share app should be allowed to present bad information to their patrons.

    • Initial Complaint

      Date:07/03/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I wanna file a complaint on Lyft business practice. They have no customer support available.. they have no real procedure/business model to help their customers reclaim loss property. This is an abusive of power. I have been locked out of my house and cannot move my vehicle because of their business practices. They do not wait to take the customer money or delay a pick up nor does one schedule with the driver/contractor one deals with Lyft directly. It is Lyft should stand by their brand, their business model and their customer..

    • Initial Complaint

      Date:07/03/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have ordered and paid for every ride I purchased with Lyft upfront. They are claiming that I owe 48 dollars for a ride I never took. There is no details on the ride. They have tried to steal the money from my account. Without my permission. Without giving me real info on the ride , or the 48 dollars they claim I owe. I have put in a claim for responding. And I got no response. if I try to book a ride. This money will be taken from me.

    • Initial Complaint

      Date:07/02/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I booked a ride today for total $7.50 and $11.99 I did not get the ride and was charged for it today twice Im very frustrated and disappointed and thats all the money I had Lyft charged me but I did not receive the service and customer service is ignoring my issue and refusing a refund Im very disappointed and frustrated with this matter please help me with my concern. Im requesting a refund for this concern Im facing.

    • Initial Complaint

      Date:07/02/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The issue occurred on June 30 at approximately 11:30 PM. I left a personal item in the Lyft vehicle and personally contacted the driver to retrieve it. The driver returned the item directly, outside of the apps lost-and-found system. I voluntarily gave the driver a $50 cash tip for his effort.Later, the driver reported the item as returned through the Lyft app, which resulted in a $20 lost item return fee charged to me without prior notice or my consent.Lyft was not involved in the recovery process and has no basis to charge this fee, as the return was handled privately and independently.I contacted Lyft to request a refund, but they refused. I believe this is an unfair charge and request a full refund of the $20 that was billed without my authorization or any service provided by Lyft.

    Lyft, Inc. is NOT a BBB Accredited Business.

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